tristate 2017 tuesday afternoon session
TRANSCRIPT
Thanks for coming! Let’s connect!
@goturnstone
Looking In The Mirror: How to Reflect, Process and Better Understand
Your Summer Camp Steve Maguire, M.Ed.
1) Take what you want and leave the rest!
2) Participation –“Voluntarily Mandatory”
3) The absence of your phone will offend no one. Thanks.
4) Be happy
Look at 5 areas to get better…
• Infrastructure… Why are ‘things’ the way they are? Flow patterns, organization
• Staffing… How is your staff with kids and with each other?
• Physical Plant… Landscaping, conditions of areas, safety, beautification?
Look at 5 areas to get better…
• Customer Service… How do you follow up with everyone? Who and What is the voice of your camp? How’s your word of mouth?
• Campers… How’s enrollment? How’s retention? How many new campers? How are you meeting diverse needs?
For the next 6 minutes please…Please make groups of 2 and talk/write
about how you think your camp can
improve in one of the following areas…
• Infrastructure – Flow patterns, organization
• Staffing – How is staff with kids and each other?
• Physical Plant – landscaping, safety, buildings
• Customer service – Follow up, word on mouth
• Campers – enrollment, retention,
Real Reflective Organizational Health Practices Require EVERYONE to …
• Be Honest
• Be Transparent
• Be Emotionally Vulnerable
• Accept Flaws
• Have a Willingness to get better
With Reflective Practice think about…
•How did we get here? (It’s finding out the why and how, not the blame game!)
• With both positive/successful areas as well as around areas that need improvement!
Infrastructure… Can we do this faster, more efficiently, smoother? – hear from you!
Sometimes the answer is no. However, try to avoid “It is what it is.”
Infrastructure…Salad Bar and Music
Staffing... Let’s hear from you!
• Great staff create the heart and soul of a great summer camp!
• “How was your counselor?” “What was your counselor like?”
“Staff may forget what you say, but they will never forget how you
make them feel.”
The ever changing 4 Kinds of staff –Admin Self-evaluation
• 100%er
• Foundationer
• Along for the rider
• Anchor
“When it comes to reflecting on staff behavior and
expectations, camps are as successful as what they
tolerate”
Mid-summer booze!
Physical Plant – Let’s hear
from you!• EVERYONE CAN AFFORD TO…
* PAINT
* CUT THE GRASS
* IMPROVE YOUR SIGNAGE
* PICK UP AND MAKE TRASH INVSISIBLE
We need to look for opportunities to create
more shade and provide more water in/on the
physical plant!
How much of this do you have, but
don’t see?
This
process
is going
to take
TIME!
Drone your camp
(Literally if you want!)
“Little things are BIG things”
Customer Service – Let’s hear from you!
Open the box… thousands of dollars
Let’s not take ourselves too seriously
“Sorry about that! It’s
wasn’t the flight
attendant’s fault. It
wasn’t the pilot’s fault. It
must’ve been the
asphalt.”
John O’Keefe Rules
1) Return everyone’s
correspondence
2) Keep your job site clean
The kids – Let’s hear from you!• Is your staff kid centered? Is ANY staff kid
centered?
• Interview question # 1: “What do you think of kids?”
• What are we offering from a program perspective that kids will love?
• How can we be more camper centered?
Traits of a camper centered staff…
•Go!