TPT (TP15) - Version 2011

Course objectives The delegates will learn how to learn a systematic method for evaluating a paint defect and the fastest way to complete a quality repair for “when things go wrong”. This will highly contribute to customer satisfaction by presenting action plans and/or solutions to them.

Target group Experienced painters already familiar with R-M products and systems

Trouble-shooting TPT

Duration 2 days (duration depending on practical exercises)

Number of delegates 6 maximum

Content Health & Safety (TPHS) Trouble-shooting (TPT) • Introduction to troubleshooting • Troubleshooting or problem solving procedure. Prevent future occurrence

of the problem. Take pride in the solution offered to the customer • Defect analytical tools recommended by R-M • Complete a quality repair for “when things go wrong”

Educational tools and methods

• Fine balance between theory and practices • Practical exercises in workshop on relevant car bodies or panels • Discussion and exchanges