Troubleshooting 101Troubleshooting 101

OverviewOverview

Common Hardware IssuesCommon Hardware Issues

Common Connectivity IssuesCommon Connectivity Issues

Common Software IssuesCommon Software Issues

Fighting Viruses and Pop upsFighting Viruses and Pop ups

Oh no! I totally messed up my machineOh no! I totally messed up my machine

Support Personnel Support Personnel

The Zen of TroubleshootingThe Zen of Troubleshooting

Don’t panicDon’t panic

You need an “I can do it” attitudeYou need an “I can do it” attitude

However…However…

Know when you need professional helpKnow when you need professional help

Common Hardware IssuesCommon Hardware Issues

Printing issuesPrinting issues

LCD Projector IssuesLCD Projector Issues

CD issuesCD issues

Keyboard issuesKeyboard issues

Battery issuesBattery issues

Where’s My Printout!Where’s My Printout!

““It won’t show up on the screen.”It won’t show up on the screen.”

““I can’t back up my work.”I can’t back up my work.”

A key just popped off of my A key just popped off of my keyboard!!!keyboard!!!

Is my battery charged?Is my battery charged?

Common Connectivity IssuesCommon Connectivity Issues

Logon issuesLogon issues If you cannot login in properly when you turn If you cannot login in properly when you turn

on your computer log into “Windows” and on your computer log into “Windows” and make sure your connectivity is good.make sure your connectivity is good.

What’s good connectivity?What’s good connectivity?Wireless adapter icon for wireless signal strengthWireless adapter icon for wireless signal strength

Try a right mouse button click on your wireless network icon Try a right mouse button click on your wireless network icon and pick “repair.” (Windows Service Pack 2 Required)and pick “repair.” (Windows Service Pack 2 Required)

Another option is to press Fn & F2, twice.Another option is to press Fn & F2, twice.

Common Connectivity IssuesCommon Connectivity Issues

Logon issuesLogon issuesIf your connectivity is good…If your connectivity is good…

……right mouse button click on the red “right mouse button click on the red “NN”” at the at the lower right part of the screen and pick lower right part of the screen and pick “Netware Login…”“Netware Login…”

Common Connectivity IssuesCommon Connectivity Issues

Server issuesServer issues Your personal folder should be mapped to Your personal folder should be mapped to

“My Computer”“My Computer” A Group folder may or may not be mapped A Group folder may or may not be mapped

You can go through “My Network Places”You can go through “My Network Places”

Internet issuesInternet issues Make sure you have the correct proxy settingMake sure you have the correct proxy setting

10.1.0.4 port 808010.1.0.4 port 8080

Common Software IssuesCommon Software Issues

Internet ExplorerInternet ExplorerGroupWiseGroupWiseWordWordExcelExcelPowerPointPowerPointNetSwitcherNetSwitcher

What are your issues?What are your issues?

Fighting Viruses and Pop UpsFighting Viruses and Pop Ups

Step 1—Admit that you have a problemStep 1—Admit that you have a problem

Step 2—Do something about itStep 2—Do something about it

What to download?—See What to download?—See Anti Virus SoftwareAnti Virus Software on this pageon this page http://www.tool4learning.com/laptoplearning/downloads.htmhttp://www.tool4learning.com/laptoplearning/downloads.htm

Windows XP Service Pack 2Windows XP Service Pack 2 has a built in Pop has a built in Pop Up Blocker; Get it!Up Blocker; Get it!

Other blocking utilities available from IT Other blocking utilities available from IT Helpdesk.Helpdesk.

Oh no! Oh no! I totally messed up my machineI totally messed up my machine

Uninstalling something you shouldn’t have Uninstalling something you shouldn’t have installedinstalled StartStart Control Panels Control Panels Add or Remove Add or Remove

ProgramsPrograms

Rolling back the machineRolling back the machine StartStart All Programs All Programs Accessories Accessories System System

ToolsTools System Restore System Restore

Support PersonnelSupport Personnel

How Do I?How Do I?

Academic TechAcademic Tech

Division Tech Division Tech CoordinatorsCoordinators

Please fix…Please fix…

Information TechInformation Tech

IT Help DeskIT Help Desk Email Email

ithelpdesk@ashmi.orgithelpdesk@ashmi.org Call 224Call 224 In-person visitIn-person visit

Don’t forget…Don’t forget…

to back up!to back up!