Troubleshooting Guide

No sound is heard when using the HDMI

connection from the Blu-ray Disc player.

Check the settings of HDMI Audio Output in System Settings.

When HDMI Audio Output is set to HDMI2, check the connection of the HDMI OUT 2 jack on the Blu-ray Disc player and make sure that the connected device is turned on.

To output sound from a TV, connect the TV to the HDMI OUT 1 jack of the Blu-ray Disc player and change the HDMI Audio Output setting to Auto or HDMI1.

NOTE:

The HDMI OUT 2 jack on the Blu-ray Disc player outputs audio only. When you want to output both video and audio from the device that is connected to the Blu-ray Disc player, connect the device to the HDMI OUT 1 jack on the Blu-day Disc player.

What is the supported maximum and

minimum size USB storage device that is

supported by the Blu-ray Disc player?

The Blu-ray Disc player can support the following sizes of USB HDDs, USB memories, and file

systems.

NOTE:

In the case of multiple partitions, only the first partition can be used. Any subsequent partitions cannot be accessed.

We recommend that you use a Sony external USB HDD or USB memory. The Blu-ray Disc player is intended to work with third-party products, but operation is not

guaranteed for all USB devices.

Legend:

✔：Compatible

-：Not Compatible

For AP models:

Year Model

Name

USB HDD : USB Memory

Maximum Tested Capacity

File System USB HDD

USB

Memory

Partition

Management

MBR GPT FAT32 NTFS exFAT

2018 UBP-X700

2TB

4TB

128GB

✔ ✔

✔

2017 UBP-X800

2016 BDP-S6700

2015

BDP-S6500

BDP-S5500

BDP-S4500

BDP-S3500

BDP-S1500

2014

BDP-S7200

BDP-S6200

BDP-S5200

BDP-S4200

BDP-S3200

BDP-S1200

- -

2013

BDP-S5100

BDP-S4100

BDP-S3100

BDP-S1100

2012

BDP-S790

BDP-S590

BDP-S490

BDP-S390

64G BDP-S190 -

2011

BDP-S780

BDP-S580

BDP-S485

BDP-S480

2TB

BDP-S380

BDP-S185

2010

BDP-S770

BDP-S570

BDP-S470

BDP-S370

-

Notice about the specifications of HDMI

connections with Blu-ray Disc Player.

IMPORTANT: This article only applies to specific products.

Please check the Applicable Products at the bottom of this article.

Refer to the following questions and answers.

Video Audio Playback

Video

Q1: What is the highest resolution that can be output from HDMI (HDMI1, HDMI2)?

A1: 4K 24P/60P from HDMI1 only.

Q2: How to output the optimum resolution.

A2: To output the optimum resolution, set Output Video Resolution to Auto on the Blu-ray

Disc Player.

Follow the steps below:

1. Press the HOME button on the remote. 2. Select Setup. 3. Select Output Video Resolution in the Screen Settings category. 4. Select Auto.

Q3: Can HDMI (HDMI1, HDMI2) output to 2 unidentical TVs?

A3: Yes. It can be connected using HDMI cables either through an amp or directly to a TV. (The

exception is 4K TVs, which only can be connected via HDMI1.)

Q4: Can both HDMI (HDMI1, HDMI2) output the same resolution?

A4: This depends on the specifications of your TV. Once you set the resolution output, the Blu-

ray Disc Player will determine the highest common resolution that each TV can support.

Q5: When connecting to the TV via an amplifier, there is no picture on the TV screen.

A5: If the connected amp or TV is not compatible with 4K, there is no picture on the TV screen

when Output Video Resolution in Screen Settings of the Blu-ray Disc Player is set to 4K.

In this case, try the following:

If the TV is not compatible with 4K: Set Output Video Resolution in Screen Settings to Auto.

If the amp is not compatible with 4K: Set Output Video Resolution in Screen Settings to Auto, or connect the Blu-ray Disc Player directly to the TV with an HDMI cable.

Audio

Q6: Will there be a difference in audio output format depending on whether the Blu-ray Disc

Player is connected to the TV through an amplifier or without amplifier?

A6: This depends on your TV and without amplifier settings. The highest available format will

be selected.

Q7: Does Hi-Res sound apply for HDMI audio? (except UBP-X700 and UBP-UX70)

A7: Yes, it supports Hi-Res sound.

Q8: What are the supported audio formats for HDMI Hi-Res audio? (except UBP-X700 and

UBP-UX70)

A8: The following formats are compatible:

DSD (DSF and DFF) FLAC ALAC AIFF WAV

Playback

Q9: Why did resume playback take around 4-6s before the picture appeared?

A9: Because the transition process of output resolution takes time until the picture is normally

output to the connected device.

Q10: Can I change output from the amplifier speakers to the TV speakers during playback?

A10: In the amplifier setting, choose TV output for audio, rather than the amplifier.

Q11: Can this Blu-ray Disc Player play a 4K UHD disc? (For UHP-H1)

A11: This Blu-ray Disc player currently does not support 4K UHD or 4K native video format.

Can I download new apps to the My Apps

area of the Blu-ray Disc Player?

Each Blu-ray Disc Player has a set amount of pre-installed applications. It is not possible to

download new applications to your Blu-Ray Disc player.

You can add or remove these pre-installed apps from the My Apps area of the Blu-ray

Disc Player.

To add your favourite apps to the My Apps area, follow any of the methods below.

Method 1

1. While in the My Apps screen, press the UP ARROW or DOWN ARROW button on the supplied IR remote control to select the Plus (+) sign.

2. In the All Apps screen, select the app you want to add.

3. Press the ENTER button.

Method 2

1. On the supplied IR remote control, press the HOME button. 2. Select the All Apps. 3. Press the ENTER button. 4. In the All Apps screen, select the app you want to add. 5. Press the OPTIONS button. 6. Select Add to My Apps.

To remove apps from the My Apps area, follow these steps:

1. On the supplied IR remote control, press the OPTIONS button. 2. In the My Apps area, select Remove Application to remove the app.

How to enable Dolby Vision on your Blu-ray

player

Select a topic to view the answer.

Getting Started

Connection

Settings

Additional Information

Dolby Vision Output Specifications

Getting Started

Update your Blu-ray Player with the latest firmware, M43.R.0175 or later. Use a Premium Hi-Speed HDMI cable or HDMI cable that supports 18 Gbps bandwidth to

connect your Blu-ray Player and TV. Connect with Dolby Vision compatible UHD(4K)/HDR TV. Blu-ray Disc or Network Service Contents.

Connection

Connect the Blu-ray Player to your Dolby Vision compatible UHD (4K)/HDR TV using

Premium High Speed HDMI Cable or High Speed HDMI cable that supports 18 Gbps

bandwidth.

Connect the HDMI cable to the HDMI OUT jack on the player. Connect the other end of the HDMI cable to the HDMI input jack for UHD (4K)/HDR or UHD

(4K)/60p on your TV.

[A] Blu-ray player’s HDMI Out jack.

[B] TV’s HDMI IN jack.

If you use with AV receiver or soundbar:

Verify that the AV receiver or a soundbar is connected between the player and the Dolby Vision

compatible UHD (4K)/HDR TV, and please ensure that the audio device is compatible with

Dolby Vision signal transfer/switching.

[A] Blu-ray player’s HDMI Out jack.

[B] Audio device’s (AV receiver or soundbar) HDMI IN jack.

[C] Audio device’s (AV receiver or soundbar) HDMI OUT jack.

[D] TV’s HDMI IN jack.

For details please refer to the following:

How to play back in Dolby Atmos format audio using Multi Channel AV receiver or Sound Bar

Settings

Verify the setting of Dolby Vision Output to ON on your Blu-ray player. 1. Press the HOME button on the remote control. 2. Select Screen Settings. 3. Set the Dolby Vision Output Setting to ON.

NOTE: There is no “Auto” setting and the default setting of Dolby Vision Output is

OFF.

Verify that the HDMI setting for the HDMI jack on your TV corresponds to HDR. o For Sony BRAVIA TVs:

1. Press the HOME button on the remote control. 2. Select Settings. 3. Select External inputs in the TV category. 4. Select HDMI signal format and set to Enhanced Format.

o For other TV’s, please refer to your TV's instruction manual for this setting.

Additional Information

When the Dolby Vision Output Setting is turned ON, the Video Settings and 3D Playback function will become unavailable.

Content corresponding to Dolby Vision is output with HDR10 when Dolby Vision Output is set to OFF (Default Setting).

When Dolby Vision is enabled, all content (included non-Dolby Vision encoded material such as HD Blu-ray Disc or non-HDR streaming content) will be played using Dolby Vision output. Please refer to the table below:

Dolby Vision Output Specifications

Dolby

Vision

Output

Setting

Content

UHD (4K) / HDR

TV corresponding

to Dolby Vision

UHD (4K) / HDR TV

NOT

corresponding to

Dolby Vision

SDR TV

Dolby

Vision:

ON

Dolby Vision

Dolby Vision

Output HDR 10 Output

SDR Output

converted

from HDR to

SDR

HDR10 (High

Dynamic Range)

SDR (Standard

Dynamic Range) SDR Output

Dolby

Vision:

OFF

(Default

setting)

Dolby Vision

HDR10 Output HDR10 Output

SDR Output

converted

from HDR to

SDR HDR10

SDR (Standard

Dynamic Range) SDR Output SDR Output SDR Output

During 4K UHD playback, the 4K image

cannot be displayed

Please confirm what type of HDMI cable you use. We recommend using a 4K HDMI cable

(High Speed HDMI Cable with 18Gbps bandwidth) or Premium high Speed HDMI cable for 4K

UHD contents.

The TV screen flickers during Blu-ray Disc

or DVD playback.

TV may be incompatible with 24p video signals. Please use either one of the solution below to

eliminate the problem.

Turn OFF “Deep Color” setting on TV side. NOTE: Please refer to TV Instruction manual on how to turn OFF “Deep Color” setting.

Turn OFF “Deep Color” setting on Ultra HD Blu-Ray Player side 1. Using the Blu-ray Disc player remote, press the Home button. 2. Select Setup. 3. Select Screen Settings. 4. Select HDMI Deep Color Output, then set to OFF.

Set the 24p Output settings to OFF on Ultra HD Blu-Ray Player side for each type

of disc you watch.

1. Using the Blu-ray Disc player remote, press the Home button. 2. 3. Select Setup. 4. Select Screen Settings. 5. Select 24p Output.

For Blu-ray Disc: Select Ultra HD Blu-ray/BD-ROM, then set to OFF. (default is AUTO)

For DVD: Select DVD-ROM, then set to OFF. (default is AUTO)

Answers to questions for Blu-ray Disc player

of HDMI functions.

IMPORTANT: This article only applies to specific products.

Please check the Applicable Products and Categories section at the bottom of this article.

Refer to the following questions and answers.

Q1: Can this player output 4K by using non 4K cable?

A1: We recommended to use 4K HDMI cable (High Speed HDMI Cable 18Gbps bandwidth) or

Premium High Speed HDMI cable.

Q2. Is it possible to playback HDR (High Dynamic Range) content and connect to non HDR

TV?

A2. Yes, HDR features will be adjusted to SDR(Standard Dynamic Range) according to the

display type.

Q3. Can I use HDMI OUT 1 (VIDEO/AUDIO) jack and HDMI OUT 2 (AUDIO ONLY) jack

at same time?

A3. No, HDMI OUT 1 jack is to enjoy video and audio contents, HDMI OUT 2 jack is for

audio only. Use an appropriate HDMI jack depending on your purpose.

NOTE: This player can output audio playback via Bluetooth device and HDMI output

simultaneously.