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  • Troubleshooting Guide

    No sound is heard when using the HDMI

    connection from the Blu-ray Disc player.

    Check the settings of HDMI Audio Output in System Settings.

     When HDMI Audio Output is set to HDMI2, check the connection of the HDMI OUT 2 jack on the Blu-ray Disc player and make sure that the connected device is turned on.

     To output sound from a TV, connect the TV to the HDMI OUT 1 jack of the Blu-ray Disc player and change the HDMI Audio Output setting to Auto or HDMI1.

    NOTE:

     The HDMI OUT 2 jack on the Blu-ray Disc player outputs audio only. When you want to output both video and audio from the device that is connected to the Blu-ray Disc player, connect the device to the HDMI OUT 1 jack on the Blu-day Disc player.

    What is the supported maximum and

    minimum size USB storage device that is

    supported by the Blu-ray Disc player?

    The Blu-ray Disc player can support the following sizes of USB HDDs, USB memories, and file

    systems.

    NOTE:

     In the case of multiple partitions, only the first partition can be used. Any subsequent partitions cannot be accessed.

     We recommend that you use a Sony external USB HDD or USB memory.  The Blu-ray Disc player is intended to work with third-party products, but operation is not

    guaranteed for all USB devices.

    Legend:

    ✔:Compatible

    -:Not Compatible

    For AP models:

  • Year Model

    Name

    USB HDD : USB Memory

    Maximum Tested Capacity

    File System USB HDD

    USB

    Memory

    Partition

    Management

    MBR GPT FAT32 NTFS exFAT

    2018 UBP-X700

    2TB

    4TB

    128GB

    ✔ ✔

    2017 UBP-X800

    2016 BDP-S6700

    2015

    BDP-S6500

    BDP-S5500

    BDP-S4500

    BDP-S3500

    BDP-S1500

    2014

    BDP-S7200

    BDP-S6200

    BDP-S5200

    BDP-S4200

    BDP-S3200

    BDP-S1200

    - -

    2013

    BDP-S5100

    BDP-S4100

    BDP-S3100

    BDP-S1100

    2012

    BDP-S790

    BDP-S590

    BDP-S490

    BDP-S390

    64G BDP-S190 -

    2011

    BDP-S780

    BDP-S580

    BDP-S485

    BDP-S480

    2TB

  • BDP-S380

    BDP-S185

    2010

    BDP-S770

    BDP-S570

    BDP-S470

    BDP-S370

    -

    Notice about the specifications of HDMI

    connections with Blu-ray Disc Player.

    IMPORTANT: This article only applies to specific products.

    Please check the Applicable Products at the bottom of this article.

    Refer to the following questions and answers.

     Video  Audio  Playback

    Video

    Q1: What is the highest resolution that can be output from HDMI (HDMI1, HDMI2)?

    A1: 4K 24P/60P from HDMI1 only.

    Q2: How to output the optimum resolution.

    A2: To output the optimum resolution, set Output Video Resolution to Auto on the Blu-ray

    Disc Player.

    Follow the steps below:

    1. Press the HOME button on the remote. 2. Select Setup. 3. Select Output Video Resolution in the Screen Settings category. 4. Select Auto.

    Q3: Can HDMI (HDMI1, HDMI2) output to 2 unidentical TVs?

    https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00152035#Video https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00152035#Audio https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00152035#Playback

  • A3: Yes. It can be connected using HDMI cables either through an amp or directly to a TV. (The

    exception is 4K TVs, which only can be connected via HDMI1.)

    Q4: Can both HDMI (HDMI1, HDMI2) output the same resolution?

    A4: This depends on the specifications of your TV. Once you set the resolution output, the Blu-

    ray Disc Player will determine the highest common resolution that each TV can support.

    Q5: When connecting to the TV via an amplifier, there is no picture on the TV screen.

    A5: If the connected amp or TV is not compatible with 4K, there is no picture on the TV screen

    when Output Video Resolution in Screen Settings of the Blu-ray Disc Player is set to 4K.

    In this case, try the following:

     If the TV is not compatible with 4K: Set Output Video Resolution in Screen Settings to Auto.

     If the amp is not compatible with 4K: Set Output Video Resolution in Screen Settings to Auto, or connect the Blu-ray Disc Player directly to the TV with an HDMI cable.

    Audio

    Q6: Will there be a difference in audio output format depending on whether the Blu-ray Disc

    Player is connected to the TV through an amplifier or without amplifier?

    A6: This depends on your TV and without amplifier settings. The highest available format will

    be selected.

    Q7: Does Hi-Res sound apply for HDMI audio? (except UBP-X700 and UBP-UX70)

    A7: Yes, it supports Hi-Res sound.

    Q8: What are the supported audio formats for HDMI Hi-Res audio? (except UBP-X700 and

    UBP-UX70)

  • A8: The following formats are compatible:

     DSD (DSF and DFF)  FLAC  ALAC  AIFF  WAV

    Playback

    Q9: Why did resume playback take around 4-6s before the picture appeared?

    A9: Because the transition process of output resolution takes time until the picture is normally

    output to the connected device.

    Q10: Can I change output from the amplifier speakers to the TV speakers during playback?

    A10: In the amplifier setting, choose TV output for audio, rather than the amplifier.

    Q11: Can this Blu-ray Disc Player play a 4K UHD disc? (For UHP-H1)

    A11: This Blu-ray Disc player currently does not support 4K UHD or 4K native video format.

    Can I download new apps to the My Apps

    area of the Blu-ray Disc Player?

    Each Blu-ray Disc Player has a set amount of pre-installed applications. It is not possible to

    download new applications to your Blu-Ray Disc player.

    You can add or remove these pre-installed apps from the My Apps area of the Blu-ray

    Disc Player.

    To add your favourite apps to the My Apps area, follow any of the methods below.

    Method 1

    1. While in the My Apps screen, press the UP ARROW or DOWN ARROW button on the supplied IR remote control to select the Plus (+) sign.

    2. In the All Apps screen, select the app you want to add.

  • 3. Press the ENTER button.

    Method 2

    1. On the supplied IR remote control, press the HOME button. 2. Select the All Apps. 3. Press the ENTER button. 4. In the All Apps screen, select the app you want to add. 5. Press the OPTIONS button. 6. Select Add to My Apps.

    To remove apps from the My Apps area, follow these steps:

    1. On the supplied IR remote control, press the OPTIONS button. 2. In the My Apps area, select Remove Application to remove the app.

    How to enable Dolby Vision on your Blu-ray

    player

    Select a topic to view the answer.

     Getting Started

     Connection

     Settings

     Additional Information

     Dolby Vision Output Specifications

    Getting Started

     Update your Blu-ray Player with the latest firmware, M43.R.0175 or later.  Use a Premium Hi-Speed HDMI cable or HDMI cable that supports 18 Gbps bandwidth to

    connect your Blu-ray Player and TV.  Connect with Dolby Vision compatible UHD(4K)/HDR TV.  Blu-ray Disc or Network Service Contents.

    Connection

    Connect the Blu-ray Player to your Dolby Vision compatible UHD (4K)/HDR TV using

    Premium High Speed HDMI Cable or High Speed HDMI cable that supports 18 Gbps

    bandwidth.

    https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Getting Started https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Connection & Settings https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Settings https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Additional Information https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Dolby Vision Output Specifications

  •  Connect the HDMI cable to the HDMI OUT jack on the player.  Connect the other end of the HDMI cable to the HDMI input jack for UHD (4K)/HDR or UHD

    (4K)/60p on your TV.

    [A] Blu-ray player’s HDMI Out jack.

    [B] TV’s HDMI IN jack.

    If you use with AV receiver or soundbar:

    Verify that the AV receiver or a soundbar is connected between the player and the Dolby Vision

    compatible UHD (4K)/HDR TV, and please ensure that the audio device is compatible with

    Dolby Vision signal transfer/switching.

    [A] Blu-ray player’s HDMI Out jack.

    [B] Audio device’s (AV receiver or soundbar) HDMI IN jack.

    [C] Audio device’s (AV receiver or soundbar) HDMI OUT jack.

    [D] TV’s HDMI IN jack.

    For details please refer to the following:

    How to play back in Dolby Atmos format audio using Mul