troubleshooting guide no sound is heard when using the hdmi · pdf file 2019. 6....
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No sound is heard when using the HDMI
connection from the Blu-ray Disc player.
Check the settings of HDMI Audio Output in System Settings.
When HDMI Audio Output is set to HDMI2, check the connection of the HDMI OUT 2 jack on the Blu-ray Disc player and make sure that the connected device is turned on.
To output sound from a TV, connect the TV to the HDMI OUT 1 jack of the Blu-ray Disc player and change the HDMI Audio Output setting to Auto or HDMI1.
The HDMI OUT 2 jack on the Blu-ray Disc player outputs audio only. When you want to output both video and audio from the device that is connected to the Blu-ray Disc player, connect the device to the HDMI OUT 1 jack on the Blu-day Disc player.
What is the supported maximum and
minimum size USB storage device that is
supported by the Blu-ray Disc player?
The Blu-ray Disc player can support the following sizes of USB HDDs, USB memories, and file
In the case of multiple partitions, only the first partition can be used. Any subsequent partitions cannot be accessed.
We recommend that you use a Sony external USB HDD or USB memory. The Blu-ray Disc player is intended to work with third-party products, but operation is not
guaranteed for all USB devices.
For AP models:
USB HDD : USB Memory
Maximum Tested Capacity
File System USB HDD
MBR GPT FAT32 NTFS exFAT
64G BDP-S190 -
Notice about the specifications of HDMI
connections with Blu-ray Disc Player.
IMPORTANT: This article only applies to specific products.
Please check the Applicable Products at the bottom of this article.
Refer to the following questions and answers.
Video Audio Playback
Q1: What is the highest resolution that can be output from HDMI (HDMI1, HDMI2)?
A1: 4K 24P/60P from HDMI1 only.
Q2: How to output the optimum resolution.
A2: To output the optimum resolution, set Output Video Resolution to Auto on the Blu-ray
Follow the steps below:
1. Press the HOME button on the remote. 2. Select Setup. 3. Select Output Video Resolution in the Screen Settings category. 4. Select Auto.
Q3: Can HDMI (HDMI1, HDMI2) output to 2 unidentical TVs?
https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00152035#Video https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00152035#Audio https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00152035#Playback
A3: Yes. It can be connected using HDMI cables either through an amp or directly to a TV. (The
exception is 4K TVs, which only can be connected via HDMI1.)
Q4: Can both HDMI (HDMI1, HDMI2) output the same resolution?
A4: This depends on the specifications of your TV. Once you set the resolution output, the Blu-
ray Disc Player will determine the highest common resolution that each TV can support.
Q5: When connecting to the TV via an amplifier, there is no picture on the TV screen.
A5: If the connected amp or TV is not compatible with 4K, there is no picture on the TV screen
when Output Video Resolution in Screen Settings of the Blu-ray Disc Player is set to 4K.
In this case, try the following:
If the TV is not compatible with 4K: Set Output Video Resolution in Screen Settings to Auto.
If the amp is not compatible with 4K: Set Output Video Resolution in Screen Settings to Auto, or connect the Blu-ray Disc Player directly to the TV with an HDMI cable.
Q6: Will there be a difference in audio output format depending on whether the Blu-ray Disc
Player is connected to the TV through an amplifier or without amplifier?
A6: This depends on your TV and without amplifier settings. The highest available format will
Q7: Does Hi-Res sound apply for HDMI audio? (except UBP-X700 and UBP-UX70)
A7: Yes, it supports Hi-Res sound.
Q8: What are the supported audio formats for HDMI Hi-Res audio? (except UBP-X700 and
A8: The following formats are compatible:
DSD (DSF and DFF) FLAC ALAC AIFF WAV
Q9: Why did resume playback take around 4-6s before the picture appeared?
A9: Because the transition process of output resolution takes time until the picture is normally
output to the connected device.
Q10: Can I change output from the amplifier speakers to the TV speakers during playback?
A10: In the amplifier setting, choose TV output for audio, rather than the amplifier.
Q11: Can this Blu-ray Disc Player play a 4K UHD disc? (For UHP-H1)
A11: This Blu-ray Disc player currently does not support 4K UHD or 4K native video format.
Can I download new apps to the My Apps
area of the Blu-ray Disc Player?
Each Blu-ray Disc Player has a set amount of pre-installed applications. It is not possible to
download new applications to your Blu-Ray Disc player.
You can add or remove these pre-installed apps from the My Apps area of the Blu-ray
To add your favourite apps to the My Apps area, follow any of the methods below.
1. While in the My Apps screen, press the UP ARROW or DOWN ARROW button on the supplied IR remote control to select the Plus (+) sign.
2. In the All Apps screen, select the app you want to add.
3. Press the ENTER button.
1. On the supplied IR remote control, press the HOME button. 2. Select the All Apps. 3. Press the ENTER button. 4. In the All Apps screen, select the app you want to add. 5. Press the OPTIONS button. 6. Select Add to My Apps.
To remove apps from the My Apps area, follow these steps:
1. On the supplied IR remote control, press the OPTIONS button. 2. In the My Apps area, select Remove Application to remove the app.
How to enable Dolby Vision on your Blu-ray
Select a topic to view the answer.
Dolby Vision Output Specifications
Update your Blu-ray Player with the latest firmware, M43.R.0175 or later. Use a Premium Hi-Speed HDMI cable or HDMI cable that supports 18 Gbps bandwidth to
connect your Blu-ray Player and TV. Connect with Dolby Vision compatible UHD(4K)/HDR TV. Blu-ray Disc or Network Service Contents.
Connect the Blu-ray Player to your Dolby Vision compatible UHD (4K)/HDR TV using
Premium High Speed HDMI Cable or High Speed HDMI cable that supports 18 Gbps
https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Getting Started https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Connection & Settings https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Settings https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Additional Information https://www.sony.co.in/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x700/articles/00199921#Dolby Vision Output Specifications
Connect the HDMI cable to the HDMI OUT jack on the player. Connect the other end of the HDMI cable to the HDMI input jack for UHD (4K)/HDR or UHD
(4K)/60p on your TV.
[A] Blu-ray player’s HDMI Out jack.
[B] TV’s HDMI IN jack.
If you use with AV receiver or soundbar:
Verify that the AV receiver or a soundbar is connected between the player and the Dolby Vision
compatible UHD (4K)/HDR TV, and please ensure that the audio device is compatible with
Dolby Vision signal transfer/switching.
[A] Blu-ray player’s HDMI Out jack.
[B] Audio device’s (AV receiver or soundbar) HDMI IN jack.
[C] Audio device’s (AV receiver or soundbar) HDMI OUT jack.
[D] TV’s HDMI IN jack.
For details please refer to the following:
How to play back in Dolby Atmos format audio using Mul