troubleshooting user manual

8/12/2019 Troubleshooting User Manual

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Operating Instructions

Troubleshooting

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper and Toner

Clearing Misfeeds

Remarks

1

2

3

4

5

6

7



Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your

safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy

place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be li-

able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper-

ating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual

might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the metric version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts

other than genuine parts from the supplier with your office products.

Power Source

220 - 240V, 50/60Hz, 8A or more

Please be sure to connect the power cord to a power source as shown above. For details about powersource, see p.78 “Power Connection”.



i

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. Toview these manuals, a Web browser must be installed.

❒ For details about the functions of RW-3600, refer to the manuals for this option.

❖ About This MachineBe sure to read the Safety Information in this manual before using the machine.

This manual provides an introduction to the functions of the machine. It alsoexplains the control panel, preparation procedures for using the machine,how to enter text, and how to install the CD-ROMs provided.

❖ General Settings GuideExplains User Tools settings, and Address Book procedures such as register-ing e-mail addresses, and user codes. Also refer to this manual for explana-tions on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replacepaper, toner, and other consumables.

❖ Security ReferenceThis manual is for administrators of the machine. It explains security func-tions that the administrators can use to protect data from being tamperedwith, or prevent the machine from unauthorized use.Also refer to this manual for the procedures for registering administrators, aswell as setting user and administrator authentication.

❖ Copy/Document Server ReferenceExplains Copier and Document Server functions and operations. Also refer tothis manual for explanations on how to place originals.

❖ Printer ReferenceExplains Printer functions and operations.

❖ Scanner ReferenceExplains Scanner functions and operations.



ii

❖ Network GuideExplains how to configure and operate the machine in a network environ-ment, and use the software provided.

❖ Other manuals

Manuals for This Machine

• Safety Information

• Quick Reference Copy Guide

• Quick Reference Printer Guide

• Quick Reference Scanner Guide

• PostScript3 Supplement

• UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide• Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorizeddealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine.



iii

TABLE OF CONTENTS

Manuals for This Machine...................................................................................... i

How to Read This Manual .....................................................................................1Symbols .....................................................................................................................1Names of Major Options ............................................................................................2

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

Checking Machine Status and Settings...............................................................5

When an Indicator to the Right of a Function Key Is Lit ....................................8

When You Have Problems Operating the Machine.............................................9

When a Job Is Not Performed.............................................................................14

2. Troubleshooting When Using the Copy FunctionWhen a Message Appears...................................................................................17

When You Cannot Make Clear Copies...............................................................20

When You Cannot Make Copies As Wanted .....................................................23When Memory Is Full ...............................................................................................26

3. Troubleshooting When Using the Printer Function

When a Message Appears During Installation of the Printer Driver ...............27Windows 95/98/Me, Windows 2000, or Windows NT 4.0 ........................................27Windows XP Professional, Windows Server 2003 ...................................................28

Windows XP Home Edition ......................................................................................28

If USB Connection Fails ......................................................................................29

When a Message Appears...................................................................................30Status Messages......................................................................................................30Alert Messages ........................................................................................................31

Checking the Error Log ............................................................................................33

When You Cannot Print.......................................................................................34

Other Printing Problems .....................................................................................37

4. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected ........................................................43

When You Cannot Send Scanned Files.............................................................44When Stored Files Cannot Be Accessed .................................................................44

When You Cannot Browse the Network to Send a Scan File ..................................44When the TWAIN Driver Cannot Be Started ............................................................44When Stored Files Cannot Be Edited ......................................................................45When the Network Delivery Function Cannot Be Used ...........................................45

Operations Are Not Possible When Messages Appear ...........................................45When a Message Appears...................................................................................46

When a Message Appears on the Control Panel .....................................................46When a Message Appears on the Client Computer.................................................53



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5. Adding Paper and Toner

Loading Paper......................................................................................................57Loading the Paper Roll.............................................................................................59Loading Cut Paper ...................................................................................................60

Changing the Paper Size .....................................................................................61Changing the Paper Size in the Paper Roll Tray .....................................................61

Changing the Paper Size in the Cut Paper Tray ......................................................63Adding Toner........................................................................................................64

Inserting Toner .........................................................................................................65Sending Scanned Documents When Toner Has Run Out .......................................66Used Toner ..............................................................................................................66

6. Clearing Misfeeds

Removing Jammed Paper ...................................................................................67Locating Jammed Paper ..........................................................................................68Removing Jammed Paper........................................................................................69

7. Remarks

Where to Put Your Machine ................................................................................75Machine Environment ..............................................................................................75

Power Connection....................................................................................................78

Maintaining Your Machine ..................................................................................79Cleaning Inside the Original Cover ..........................................................................79Cleaning the Main Unit .............................................................................................81

INDEX......................................................................................................... 82



1

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read thesenotes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to themachine or to property. Be sure to read these notes. They can be found in the

“Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanationsof likely causes of paper misfeeds, damage to originals, or loss of data. Be sureto read these explanations.

Indicates supplementary explanations of the machine's functions, and instruc-tions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find fur-ther relevant information.

[ ]

Indicates the names of keys that appear on the machine's display panel.

{ }

Indicates the names of keys on the machine's control panel.



2

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Roll Feeder Type 240A ! Paper roll tray 1

• Roll Feeder Type 240B ! Paper roll tray 2

• Paper Cassette Type 240 ! Cut paper tray• Folder FD6500A ! Folding finisher



3

1. When the Machine DoesNot Operate As Wanted

This chapter explains basic troubleshooting procedures that are applicable to allfunctions of this machine.

Indicators

This section explains the Indicators displayed when the machine requires theuser to remove misfed paper, to add paper or to perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs.

See p.67 “Removing Jammed Paper”.

r: Add Paper indicator Appears when paper-out condition occurs.

See p.57 “Loading Paper”.

D: Add Toner indicator Appears when toner runs out.

See p.64 “Adding Toner”.

E: Waste Toner Full indicator Appears when the waste toner bottle is full.Contact your sales or service representative.

L: Service Call indicator Appears when the machine is malfunctioning or requiresmaintenance.

M: Open Cover indicator Appears when the front cover, etc., is open.




4

1

Panel Tone

The following table explains the meaning of the various beep patterns that themachine produces to alert users about left originals and other machine conditions.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alertusers of a paper jam or toner request, if the machine's covers are opened andclosed repeatedly within a short space of time, the beep alert might continue,even after normal status has resumed.

❒ For details about enabling or disabling beep alerts, see “System Settings”,

General Settings Guide.Reference

“System Settings”, General Settings Guide

Beep pattern Meaning Cause

Two long beeps. Machine has warmed up. After cooling or being switched on, themachine has fully warmed up and isready for use.

Single short beep. Panel/screen inputaccepted.

A control panel or screen key waspressed.

Short, then long beep Panel/screen inputrejected.

An invalid key was pressed on the con-trol panel or screen, or the entered pass-word was incorrect.

Single long beep. Job completedsuccessfully.

A Copier/Document Server Features job has finished.

Five long beeps. Soft alert. The initial screen returns when the ma-chine goes into energy-saving mode andwhen simplified display is cancelled.

Five long beeps repeatedfour times.

Soft alert. Paper is empty.

Five short beeps repeatedfive time.

Strong alert. The machine requires user attention be-cause paper has jammed, the toner

needs replenishing, or other problemshave occurred.



Checking Machine Status and Settings

5

1


You can check the machine's system status.

❖ Maintenance InfoYou can check the following items under [Maintenance Info]:

• [Remaining Toner]Displays the amount of remaining toner.

• [Paper Tray]Displays the paper type and size loaded in the paper tray.

• [Original Misfeed]Displays state of and solutions for original misfeeds.

• [Paper Misfeed] Displays state of and solutions for paper jams.

• [Cover Open]Indicates whether front cover, duplex unit, etc., is open.

❖ Data StorageYou can check the following items under [Data Storage]:

• [HDD Remaining Memory]Displays the amount of available hard disk drive memory.

• [HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

• [Print Job(s)]Displays the number of jobs for Hold print/Stored print/Lockedprint/Sample print.

• [Memory Erase Status]Displays the state of the memory data.

❖ Machine Address InfoYou can check the following items under [Machine Address Info]:

• [Machine IPv4 Address]Displays the machine's IPv4 address.

• [Machine IPv6 Address]Displays the machine's IPv6 address.




6

1

❖ EnquiryYou can check the following items under [Enquiry]:

• [Machine Repairs]Displays the machine number and contact number that are required for

service.• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]Displays the contact number for placing supply orders.

• [Supply Details]Displays the name of toner used on the machine.

AOn the control panel, press [System Status].

B Press each tab and check the contents.

C After checking the information, press [Exit]. The previous screen returns.




7

1

Note

❒ [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when theseerrors occur.

❒ For details about how to locate and remove misfeeds, see “Locating Jammed

Paper” or “Removing Jammed Paper”.

Reference

p.68 “Locating Jammed Paper”

p.67 “Removing Jammed Paper”




8

1

When an Indicator to the Right of aFunction Key Is Lit

When an indicator to the right of a function key lights up, press the correspond-ing function key. Then, follow the instructions displayed on the control panel.

If an error occurs in the function you are using, check the message that appearson the control panel, and then refer to “When a Message is Displayed” for therelevant function.

Following explain the main reasons the function key is lit.

Problem Cause SolutionDocuments and reportsdo not print out.

There is no copy paperleft.

Add more paper. See p.57 “Loading Pa-per”.

An error has occurred. The function whose indi-cator is lit is defective.

Record the code number shown in thedisplay and contact your service repre-sentative. See “When a Message Ap-pears” of each chapter.

You can use other functions normally.

The machine is unable toconnect to the network.

A network error hasoccurred.

• Check the displayed message andtake an appropriate action. See

“When a Message Appears” of eachchapter.

• Check that the machine is correctlyconnected to the network, and thatthe machine is correctly set. See“Network Settings”, General Set-tings Guide.

• Contact the administrator.

• When the function key is still lit,even if you take the measures above,

contact your service representative.

ATK001S



When You Have Problems Operating the Machine

9

1

When You Have Problems Operating theMachine

The following chart gives explanations of common problems and messages.If other messages appear, follow the instructions displayed.

Important

❒ Check the contact address and Serial No. of Machine shown in the ServiceCall message (L), and then contact your service representative. If the contactaddress is not shown, contact your sales representative.

Problem Cause Solution

Nothing happens when

the operation switch isturned on.

The main power switch

is turned off.

Turn on the main power switch.

Although the copierscreen appears when themachine is turned on us-ing the main powerswitch, it cannot beswitched to anotherscreen by pressing the{Scanner} key.

Functions other than thecopier function are notyet ready.

Wait a little longer.

The machine has just been turned on and theUser Tools screen is dis-played, but the UserTools menu has itemsmissing.

Functions other than thecopier function are notyet ready. Time requiredvaries by function. Func-tions appear in the UserTools menu when they

become ready for use.

Wait a little longer.

The main power indica-tor continues blinkingand does not turn offwhen pressed.

This occurs in the follow-ing cases:

• The machine is com-municating with ex-ternal equipment.

• The hard disk is active.

Check if the machine is communicatingwith a computer.

The display is off. The machine is in EnergySaver mode.

Press the {Energy Saver} key to cancelEnergy Saver mode.

The display is off. The operation switch isturned off.

Turn on the operation switch.

The display is off. The screen contrast knob isturned to the dark position.

Set the screen contrast knob to the lightposition to see the display panel properly.See “Control Panel”, About This Machine.

“Please wait.” ap-pears.

This message appearswhen you turn on the op-eration switch.

Wait for the machine to get ready.




10

1

“Please wait.” ap-pears.

This message appearswhen you change thetoner cartridge.

Wait for the machine to get ready.

“Memory is full.Do you want to

store scanned

file?” appears.

The scanned originalsexceed the number ofsheets/pages that can bestored in the hard disk.

• Press [Store File] to store pages thathave been scanned. Delete unneces-sary files with [Delete File].

• Press [No] if you are not storing pag-es that have been scanned. Deleteunnecessary files with [Delete File].

“You do not have

the privileges to

use this func-

tion.” continues to be

displayed even thoughyou have entered a validuser code.

This user code is not al-lowed to use the functionselected.

Contact the administrator.

“You do not have

the privileges to

use this func-

tion.” continues to bedisplayed even thoughyou have entered a validuser code.


Press the {Energy Saver} key. Confirmthat the display goes off, and then pressthe {Energy Saver} key again. The displaywill return to the user code entry dis-play. When printing under the copier orprinter function, press the {Energy Saver} key only after printing has finished.

“Authenticationhas failed.” ap-pears.

The entered login username or login passwordis not correct.

Inquire the user administrator for the cor-rect login user name and login password.

“Authentication

has failed.” ap-pears.

The machine cannot per-form authentication.


“The selected

file(s) contained

file(s) without

access privileg-

es. Only file(s)

with access priv-

ileges will be

deleted.” appears.

You have tried to deletefiles without the authori-ty to do so.

Files can be deleted by the person whocreated the file. To delete a file whichyou are not authorized to delete, contactthe person who created the file.

An error message re-mains, even if misfed pa-per is removed.

Paper is still jammed inthe tray.

Clear misfed paper. see p.67 “Removing Jammed Paper”.

The user code entryscreen is displayed.

Users are restricted byuser management.

Enter the user code (up to eight digits),and then press [OK].

The Authenticationscreen appears.

Basic Authentication,Windows Authentica-tion, LDAP Authentica-tion or Integration ServerAuthentication is set.

Enter your login user name and userpassword. See “When the Authentica-tion Screen is Displayed”, About ThisMachine.





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1

Original images areprinted on the reverseside of the paper.

You may have loadedthe paper incorrectly.

Load paper correctly. Load paper intothe cut paper tray print side down, andinto the bypass tray print side up. Seep.57 “Loading Paper”.

Misfeeds occur frequently. The cut paper tray's sidefences, back fence, orside-end fences, mightnot be set properly.

• Remove the paper. See p.67 “Remov-ing Jammed Paper”.

• Check the side fences, back fence,and side-end fences are set properly.See p.61 “Changing the Paper Size”.

Misfeeds occur frequently. Paper is wrinkled orfolded.

Cut folded or wrinkled areas off the pa-per roll.

Remove cut paper that is folded or wrinkled.

Misfeeds occur frequently. Jammed or torn paper is

inside the machine.

Remove the paper, as necessary. See

p.67 “Removing Jammed Paper”.

Misfeeds occur frequently. You may have loaded pa-per of a size different fromthe paper size settings.

• Remove the paper. See p.67 “Remov-ing Jammed Paper”.

• Use Tray Paper Size Settings to setthe paper size. See “Tray Paper Set-tings”, General Settings Guide and“Copy Paper”, About This Machine.

An error C message re-mains, even if misfed pa-per is removed.

You did not open andclose the upper section ofthe fusing unit.

When a misfeed C message appears, itremains until you open and close theupper section of the fusing unit. Openthe fusing unit cover in the back, andthen the upper section of the fusing unitto check if any paper remains inside. Seep.67 “Removing Jammed Paper”.

Originals jam frequently. Originals are curled. Smooth out any curls and try again.





12

1

❖ Document Server


“Exceeded max.

number of pages

per file. Do you

want to store the

scanned pages as

1 file?” appears.

The number of scannedpages exceeds the capac-

ity per file of the Docu-ment Server.

• To store scanned pages as a file, press[Store File]. Scanned data is stored as

a file in the Document Server.• If you do not want to store scanned

pages, press [No]. Scanned data is de-leted.

• You can store up to 1000 A4 size pag-es per document.

“Original is be-

ing scanned by

another function.

Please wait.” ap-

pears.

Copier or Scanner func-tion is in use.

To cancel a job in progress, first press[Exit], and then press the {Copy} key or{Scanner} key. Next, press the{Clear/Stop} key. When the message

“The Stop key has beenpressed. Are you sure you

want to stop copying?” or

“The Clear / Stop key was

pressed. Are you sure you

want to stop scanning?” ap-pears, press [Stop].

“Cannot display

preview of this

page.” appears, and

you can not check thethumbnail image.

The image data mayhave been corrupted.

Pressing [Exit] displays the previewscreen without a thumbnail.

You forgot your password. You cannot access a pro-tected file without enter-ing the password.


To delete the files stored in the docu-ment server, select [Delete All Files in Doc-

ument Server]. As this will permanentlydelete every single file, make sure thedocument server does not contain anyfiles you want to keep. See “Administra-tor Tools”, General Settings Guide.

You cannot find out whatis stored in a file.

You may not be able toascertain the contents ofa file simply from the filename.

You can switch the Select File screen be-tween [List] and [Thumbnails] display tocheck the contents of the file. In list dis-play, the file name, date of storage, anduser name are shown. In thumbnail dis-play, an image of the stored file appears.You can enlarge the image by pressing[Preview]. Use the Select File screen tocheck information other than the filename. See “Checking the Details of aStored Document”, Copy/Document

Server Reference.




13

1

Note

❒ Loading curled paper in the cut paper tray can result in misfeeds and soiledpaper edges. To load curled paper in the cut paper tray, first flatten it by hand,and be sure to load it print side down. Also, to prevent paper from curling,lay paper on a flat surface, and do not lean it against the wall.

❒ If you cannot make copies as you want because of paper type, paper size, orpaper capacity problems, use recommended paper. See “Copy Paper”, About

This Machine.Reference

“Copy Paper”, About This Machine

Memory frequently be-comes full.

The document servermemory is full.

Delete unnecessary files. On the file se-lection display, select unnecessary files,and then press [Delete File]. If this doesnot increase available memory, do thefollowing.

• Switch to the scanner screen, andthen delete unnecessary files storedunder the scanner function.

• Switch to the printer screen, andthen delete unnecessary files storedunder Sample Print, Locked Print,Hold Print, or Stored Print.

You want to check printquality before making a

large print run.

You can print a singlecopy without specifying

the setting again.

Check print quality by printing out onlythe first set using the {Sample Copy} key.





14

1

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up byanother function.

If you cannot execute a function, terminate any other functions currently active,and then try executing the function again. In certain cases, you can carry out an-other job (copier, document server, printer, scanner) without canceling the cur-rent job being performed. Performing multiple functions simultaneously likethis is called “Multi-accessing”.

Combination Chart

❖ Function CompatibilityThe chart shows Function Compatibility when print priority is set to “Inter-

leave”. See “General Features”, General Settings Guide. : Simultaneous operations are possible. : Operation is enabled when the relevant function key is pressed and re-

mote switching (of the scanner/external extension) is done. : Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.! : Operation is performed automatically once the preceding operation ends." : The operation must be started once the preceding operation ends. (Simul-taneous operations are not possible.)

Mode after you select

C o p y

I n t e r r u p t C o p y i n g

P r i n t e r

S c a n n e r

T W A I N

D o c u m e n t S e r v e r

D e s k T o p B i n d e r

W e b D o c u m e n t S e r v e r

Mode before you select O

p e r a t i o n s f o r C o p y i n g

C

o p y i n g

O

p e r a t i o n s f o r C o p y i n g

C

o p y i n g

D

a t a R e c e p t i o n

P

r i n t i n g

O

p e r a t i o n s f o r S c a n n i n g

S

c a n n i n g

S

c a n n i n g

O

p e r a t i o n s f o r D o c u m e n t S e r v e r

S

c a n n i n g a D o c u m e n t t o S t o r e i n D o

c u m e n t S e r v e r

P

r i n t i n g f r o m D o c u m e n t S e r v e r

P

r i n t i n g

P

r i n t i n g

Copy Operations for Copying " "

Copying *1

! *1 *2

"

*2



When a Job Is Not Performed

15

1

*1 Simultaneous operations are only possible after the preceding job documents are allscanned and [New Job] appears.

*2 You can scan a document after the preceding job documents are all scanned.*3 Simultaneous operation become possible after you press [New Job].

I n t e r r u p t

C o p y i n g Operations for

Copying " " " " "

Copying" " ! " " " ! !

Printer Data Reception ! !

Printing !

Scanner Operations for scanning " "

Scanning *2

" " "

*2

TWAIN Scanning " " " " " " " " "

D o c u m

e n t S e r v e r

Operations forDocument Server

" " "

Scanning a Document toStore in Document Server "

*2

" " " "

Printing fromDocument Server

*3 *3 *3

D e s k T o p

B i n d e r

Printing

W e b

D o c u m e n t

S e r v e r

Printing

Mode after you select

C o p y

I n t e r r u p t C o p y i n g

P r i n t e r

S c a n n

e r

T W A I N

D o c u m e n t S e r v e r

D e s k T o p B i n d e r

W e b D o c u m e n t S e r v e r

Mode before you select O p e r a t i o n s f o r C o p y i n g

C o p y i n g

O p e r a t i o n s f o r C o p y i n g

C o p y i n g

D a t a R e c e p t i o n

P r i n t i n g

O p e r a t i o n s f o r S c a n n i n g

S c a n n i n g

S c a n n i n g

O p e r a t i o n s f o r D o c u m

e n t S e r v e r

S c a n n i n g a D o c u m e n t t o S t o r e i n D o c u m e n t S e r v e r

P r i n t i n g f r o m D o c u m e n t S e r v e r

P r i n t i n g

P r i n t i n g




16

1

Note

❒ If the machine is capable of executing multiple functions simultaneously,specify which function should have priority in “Print Priority”. This setting isfactory-preset to “Display Mode”. For setting of Printing Priority Function,

see “General Features”, General Settings Guide.❒ While printing is in progress, scanning a document using another function

may take more time.

Reference

“General Features”, General Settings Guide.



17

2. Troubleshooting WhenUsing the Copy Function

This chapter explains likely causes of and possible solutions for copier functionproblems.

When a Message Appears

This section explains the machine's main messages. If other messages appear,follow the instructions they contain.

Important

❒ Check the contact address and Serial No. of Machine shown in the ServiceCall message (L), and then contact your service representative. If the contact

address is not shown, contact your sales representative.❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Please wait. The main power has just been turned on, papertype (plain paper/ trans-lucent paper/ film) waschanged, or the machine

is otherwise gettingready.

Wait for the machine to fully warm-up.

When “Scanning originals can

be started.” and “Select copy

mode and Place original.” aredisplayed alternately, you can make the

settings for your copies and scan youroriginals. After the originals have beenscanned, the machine will automaticallystart copying after it has warmed-up.See “Auto Start”, Copy/DocumentServer Reference.

Cannot detect

original size.

The machine cannot detectthe size of the original.

Manually select a paper tray without us-ing [Auto Paper Select], and specify a re-production ratio without using [Auto

Reduce / Enlarge].

Memory is full. The machine's memoryis full due to scanningoriginals or performing afunction. The number oforiginals that can bestored in memory de-pends on the size of orig-inals and functionsettings.

• When Sort is selected, press [Exit] tocopy scanned originals, and thencopy remaining originals.

• When the Job Preset function is se-lected, check the number of preset

jobs, and then try scanning the origi-nals again.

Check paper size. An improper paper sizeis set.

Check the settings for Reduce/ Enlarge,etc., and then try again.




18

2

Rotate Sort is

not available

with this paper

size. Select an-other paper size

or cancel Rotate

Sort mode.

The rotate sort functiondoes not support the sizeof the scanned original.

You cannot use rotate sort with A0, B4,A4, and custom size paper. See “Sort”,Copy/Document Server Reference.

Maximum number of

sets is nn.

(A figure is placed at n.)

The number of copies ex-ceeds the maximumcopy quantity.

You can change the maximum copyquantity. See “General Features”, Gen-eral Settings Guide.

File being stored

exceeded max.

number of pages

per file. Copying

will be stopped.

The scanned originalshave too many pages tostore as one document.

Press [Exit], and then store again with anappropriate number of pages.

You do not have

the privileges to

use this func-

tion.



You do not have

the privileges to

use this func-

tion.


If the message continues to be displayedand you cannot switch the screen, pressthe {Energy Saver} key. Confirm that the

display goes off, and then press the {En-ergy Saver} key again. The display willreturn to the user code entry display.When printing under the copier orprinter function, press the {Energy Sav-

er} key only after printing has finished.

Authentication

has failed.

The entered login username or login passwordis not correct.

Inquire the user administrator for the cor-rect login user name and login password.

Authentication

has failed.

The machine cannot per-

form authentication.


The selected

file(s) contained

file(s) without

access privileg-

es. Only file(s)

with access priv-

ileges will be

deleted.


Files can be deleted by the person whocreated the file. To delete a file whichyou are not authorized to delete, contactthe person who created the file.





19

2

Reference

p.9 “When You Have Problems Operating the Machine”

Orig. is being

scanned by anoth-

er function.

Please wait.

Document Server orScanner function is inuse.

To cancel the job in process, press [Exit],and then press the {Document Server} or{Scanner} key. Next, press the{Clear/Stop} key. When the message

“The Clear / Stop key was

pressed. Are you sure you

want to stop scanning?” ap-pears, press [Stop].

Please wait. The destination list is be-ing updated from thenetwork using SmartDe-viceMonitor for Admin.Depending on thenumber of destinations

to be updated, there may be some delay before youcan resume operation.Operations are not possi-

ble while this message isdisplayed.

Wait until the message disappears. Donot switch off the power while this mes-sage is displayed.





20

2

When You Cannot Make Clear Copies

This section explains likely causes of and possible solutions for unclear copies.

Problem Cause SolutionBlack or white streaks ap-pear on copies.

The exposure glass orplaten plate is dirty.

Clean the exposure glass or platen plate.See p.79 “Maintaining Your Machine”.

Black or white streaks ap-pear on copies.

The original is dusty. Clean the original and try copyingagain.

Be particularly careful when using thefollowing types of original:

• Hand drawn or drawn on with otherforms of pencil or pen, such as a plotter.

• Film, translucent paper, or otheroriginals that attract static electricity.

• Very long originals.

The background is dirty. Image density is toodark.

Adjust the image density setting. See“Adjusting Copy Image Density”,Copy/Document Server Reference.

The background is dirty. Auto Image Density isnot selected.

Select the auto density. See “AdjustingCopy Image Density”, Copy/DocumentServer Reference.

Copies are too light. Image density is too

light.

Adjust the image density settings. See

“Adjusting Copy Image Density”,Copy/Document Server Reference.

Copies are too light. A light copy may resultwhen you use damp orrough grain paper.

Use the recommended paper. Also, usepaper that has been stored in the recom-mended temperature and humidity con-dition. See “Copy Paper”, About ThisMachine.

Copies are too light. Toner cartridge is almostempty.

Add toner. See p.64 “Adding Toner”.

Parts of images are notprinted.

The paper is damp. Use paper that has been stored in therecommended temperature and humid-ity condition. See “Copy Paper”, AboutThis Machine.

Toner fusing is poor. The paper thickness isnot properly set.

Set the paper thickness again. See “TrayPaper Settings”, General Settings Guide.

Toner fusing is poor. The copy paper is toothick.

Set the paper thickness again. See “TrayPaper Settings”, General Settings Guide.

The same copy area isdirty whenever making

copies.

The exposure glass orplaten plate is dirty.


The same copy area isdirty whenever makingcopies.

The original that has al-ready been printed isscanned.

Select [Generation Copy], and then begincopying. See “Selecting the OriginalType Setting”, Copy/Document ServerReference.



When You Cannot Make Clear Copies

21

2

Image density is uneven. The original has areas ofsolid colour, or Posi-tive/Negative is selectedwhen copying multiplesheets.

When using Repeat Copy with originalsthat have areas of solid colour, set thenumber of originals as follows: A0 - A2(E - C): 1 sheet, A3 (B) or smaller: 3sheets. For details about sizes of origi-nals, see “Measure Chart”, Copy/Docu-ment Server Reference.

Image density is uneven. Halftone originals cancause this problem.

Try using “Text / Photo” or “Photo”.

Images are blurred whenusing translucent paper.

Translucent paper is be-ing used when copyingmultiple sheets.

Select a proper paper thickness for thecopy paper. See “Tray Paper Settings”,General Settings Guide.

Extreme wrinkling oc-

curs when using translu-cent paper.

An improper paper

thickness is selected.

Select a proper paper thickness for the

copy paper. See “Tray Paper Settings”,General Settings Guide.

Strong wrinkles appearwhen using translucentpaper.

The paper type has re-cently been changedfrom plain paper totranslucent paper.

Wait about one minute.

Streaks, scratches, orwrinkles appear in areasof solid black.

Copy paper has beenchanged from plain totranslucent paper, orfrom translucent to plain

paper.

After switching from plain to translu-cent paper, wait one minute. Afterswitching from translucent to plain pa-per, wait two minutes before making

copies.The reverse side of anoriginal image is copied.

Image density is toohigh.

Adjust the image density. See “Adjust-ing Copy Image Density”, Copy/Docu-ment Server Reference.

The reverse side of anoriginal image is copied.

Auto Image Density isnot selected.

Select the auto density. See “AdjustingCopy Image Density”, Copy/DocumentServer Reference.

Copies are blurred. Continuous copies have been made on smallsized paper.

Wait about two minutes, and then trycopying again.

A shadow appears oncopies if you use pastedoriginals.

Image density is toohigh.

Adjust the image density. See “Adjust-ing Copy Image Density”, Copy/Docu-ment Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Parts of images are notcopied.

The original is not setcorrectly.

Set originals correctly. See “PlacingOriginals”, Copy/Document ServerReference.

Parts of images are not

copied.

The correct paper size is

not selected.

Select the proper paper size.

White lines appear. The exposure glass orplaten plate is dirty.






22

2

White lines appear. WhenD is blinking, ton-er is beginning to runout.


Copies are blank. The original is not setcorrectly.

When using the exposure glass, face theoriginals down. See “Placing Originals”,Copy/Document Server Reference.

A moiré pattern is pro-duced on copies.

Your original has a dotpattern image or manylines.

Place the original on the exposure glassat a slight angle.

Wrinkles appear on the

copy.

The paper is damp. • Replace the paper with new paper.

• To prevent paper absorbing mois-ture, turn on the anti-humidity heat-er switch. See “Guide toComponents”, About This Machine.




When You Cannot Make Copies As Wanted

23

2

When You Cannot Make Copies AsWanted

This section explains likely causes of and possible solutions for unclear copies.

❖ Basic


Misfeeds occur frequently. The number of sheetsloaded in the cut papertray exceeds the capacityof the machine.

Load paper only as high as the upperlimit markings on the side fences of thecut paper tray. See p.57 “Loading Pa-per”.

Misfeeds occur frequently. The cut paper tray's side

fences are set too tightly.

Push the cut paper tray's side fences

slightly apart, and then reset the tray.Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the

recommended temperature and humid-ity condition. See “Copy Paper”, AboutThis Machine.

Misfeeds occur frequently. The paper is too thick ortoo thin.

Use recommended paper. See “CopyPaper”, About This Machine.

Misfeeds occur frequently. The paper is folded orcreased.

Cut folded or wrinkled areas off the pa-per roll.

Remove cut paper that is folded or wrinkled.

Misfeeds occur frequently. Jammed or torn paper isinside the machine.

Remove the paper properly. See p.67“Removing Jammed Paper”.

Misfeeds occur frequently. The paper is curled. Smooth out the curl and try again.

Misfeeds occur frequently. Printed paper is beingused.

Use recommended paper. Do not usepaper that has been already copied orprinted onto. See “Copy Paper”, AboutThis Machine.

Copy paper becomescreased.

The paper is damp. Replace the paper with new paper. Cutthe paper to 1000 mm (40") just before

copying.


The paper is damp. Turn on the anti-humidity heaterswitch. See “Anti-humidity HeaterSwitch”, About This Machine.


The paper is too thin. Use recommended paper. See “CopyPaper”, About This Machine.

Copies are slanted. The original was not setstraightly.

Set the original so that it is squarelyaligned with the original guides.

Original and copy size

does not match.

Dampness can cause pa-

per to stretch.

Adjust the Fine Magnification setting for

Additional Copy. See “Fine Magnifica-tion”, Copy/Document Server Reference.




24

2

❖ Edit

Cannot scan originals onmixed A series and JIS Bseries paper continuously.

Originals on different se-ries of paper cannot bescanned continuously atthe same time.

Scan the originals on each series separately.

You cannot combine sev-eral functions.

Selected functions can-not be used together.

Check the combination of functions andmake the settings again. See “FunctionCompatibility”, Copy/Document Serv-er Reference.

Images are skewed. The side fences in the cutpaper tray is not locked.

Make sure the side fences are locked. Seep.61 “Changing the Paper Size”.

Images are skewed. The paper is feeding in ata slant.

Load the paper correctly. See p.57“Loading Paper”.

The machine does not

start copying eventhough you have insert-ed paper into the bypasstray.

Originals are not

scanned.

After scanning the originals, load paper

in the bypass tray.

Copies shift sideways. The paper roll is not setcorrectly.

Set the paper roll correctly, making sureit is straight and not loose. See p.57“Loading Paper”.

Copies shift sideways. The original does notmatch the size in theoriginal table setting.

Adjust the original guides to the specifiedsize, and then insert the original along theguides. See “Placing Originals”,

Copy/Document Server Reference.

Copies shift sideways. The paper is not set cor-rectly in the bypass tray.

Make sure the paper size matches the bypass tray's paper guides. See “Copy-ing from the Bypass Tray”, Copy/Docu-ment Server Reference.

Copies shift in the direc-tion of the original feed(or opposite) direction.

Print Position Adjust-ment or Margin Adjust-ment mode is selected.

Cancel Print Position Adjustment or Mar-gin Adjustment mode. See “Margin Ad-

justment” and “Adjust Print Position”,Copy/Document Server Reference.

Copies are shorter thanthe selected size, or cutoff before the end.





In Double Copies mode,parts of the original im-age are not copied.

Combination of originaland copy paper is notcorrect.

Select A3L for A4K originals.

In Erase Border, Erase In-side, or Erase Outsidemode, parts of the origi-nal image are not copied.

You set a wide erasedmargin.

Make the margin width narrower. Youcan adjust it between 2 - 99 mm (0.1" -3.9"). See “Edit”, General SettingsGuide.




When You Cannot Make Copies As Wanted

25

2

❖ Combine

❖ Folding finisher

In Erase Border, Erase In-side, or Erase Outsidemode, parts of the origi-nal image are not copied.

Originals are notscanned correctly.

Place the originals correctly.

Parts of the image are notcopied.




Parts of the image are notcopied.

You placed a custom sizeoriginal.

Enter the size of the original, or set thescanning area wider. See “Placing Cus-tom Size Originals” and “Wide Scan”,Copy/Document Server Reference.

In Image Repeat mode,

the original image is notcopied repeatedly.

You selected copy paper

the same size as the orig-inals, or you did not se-lect the properreproduction ratio.

Select copy paper larger than the origi-

nals or select the proper reproductionratio.


When using Combine,parts of the image are notcopied.

You specified a repro-duction ratio that doesnot match the sizes of

your originals and copypaper.

When you specify a reproduction ratiousing Manual Paper Select mode, makesure that the ratio matches your origi-

nals and the copy paper. Select the cor-rect reproduction ratio before usingCombine mode.

Copies are not in correctorder.

You placed the originalsin the incorrect order.

Start with the first page to be copied.


The folding finisher is not

recognized (is offline).

The folding finisher is

turned off, or the foldingfinisher and the machinewere not turned on in thecorrect order.

If the folding finishers is offline, turn off

the main power switches of both the ma-chine and folding finisher, and then turnthem back on again in the following order:folding finisher, and then the machine.

Then check the folding finisher is online.

“Please wait.” ap-pears on the display pan-el and printing cannot bedone.

The folding finisher is offline. Turn off the main power switches of boththe machine and folding finisher, and thenturn them back on again in the following or-der: folding finisher, and then the machine.


Cannot specify folding. Translucent paper orfilm has been selected.

Translucent paper and film are notavailable for folding. They are deliveredto the upper output stacker, but notfolded. Select another paper type, andthen specify folding.





26

2

When Memory Is Full

This section explains likely causes of and possible solutions for problems relatedto full memory.


Memory is full.

nn originals have

been scanned.

Press [Print] to

copy scanned

originals. Do not

remove remaining

originals.

“n” in the message repre-sents a changeablenumber.

The scanned originalsexceeds the number ofpages that can be storedin memory.

Press [Print] to copy scanned originalsand cancel the scanning data. Press[Stop] to cancel the scanning data andnot copy.

Press [Continue] to

scan and copy re-

maining originals.

The machine checked ifthe remaining originalsshould be copied, afterthe scanned originalswas printed.

To continue copying, remove all copies,and then press [Continue]. To stop copy-ing, press [Stop].



27

3. Troubleshooting WhenUsing the Printer Function

This chapter explains likely causes of and possible solutions for printer functionproblems.

When a Message Appears DuringInstallation of the Printer Driver

This section explains what to do if a message appears when installing the printerdriver.

Message number 58 or 34 indicates that the printer driver cannot be installed us-ing Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Message number 58 appears if there is a newer version of the printer driver al-ready installed.

Windows 95/98/Me, Windows 2000, or Windows NT 4.0

This section explains the procedure under Windows 95/98/Me, Windows 2000,or Windows NT 4.0.

AOn the [Start] menu, point to [Settings] , and then click [Printers].

BDouble-click the [Add Printer] icon.

C Follow the instructions in [Add Printer Wizard].

If the printer driver is on a CD-ROM, the location of the RPCS printer driveris either \DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP.

If the installer starts, click [Cancel] to quit.

D Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or thetype of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference




28

3

Windows XP Professional, Windows Server 2003

This section explains the procedure under Windows XP Professional or Windows Server 2003.

AOn the [Start] menu, click [Printers and Faxes].

B Click [Add a printer].

C Follow the instructions in [Add Printer Wizard].

If the printer driver is on a CD-ROM, the location of the RPCS printer driveris \DRIVERS\RPCS\WIN2K_XP.


D Specify a port.

See the explanation for the port you are using for the setting procedure.

Note


Reference


Windows XP Home EditionThis section explains the procedure under Windows XP Home Edition.

AOn the [Start] menu, click [Control Panel].

B Click [Printer and Other Hardware].

C Click [Printers and Faxes].

D Click [Add a Printer].

E Follow the instructions in [Add Printer Wizard].

If the printer driver is on a CD-ROM, the location of the RPCS printer driveris \DRIVERS\RPCS\WIN2K_XP.


F Specify a port.

For the setting procedure, see a description for the port you are using.

Note


Reference




If USB Connection Fails

29

3

If USB Connection Fails

This section explains how to troubleshoot a problem related to USB connection.

Problem Cause SolutionThe machine is not auto-matically recognized.

The USB cable is not con-nected properly.

Disconnect the USB cable, and then turnthe machine off and then back on again.After confirming the machine is on, con-nect the USB cable again.

Windows has already con-figured the USB settings.

Check whether the com-puter has identified themachine as an unsup-ported device.

Open Windows' Device Manager, andthen, under [Universal Serial Bus control-

lers], remove any conflicting devices.Conflicting devices have a [!] or [?] icon

by them. Take care not to accidentally

remove required devices. For details,see Windows Help.

When using Windows 2000 / XP orWindows Server 2003, an erroneous de-vice is displayed under [USB Controller] in the [Device Manager] dialog box.

Windows Me and the ma-chine cannot be connected.

You need to downloadUSB Printing Support forWindows Me.

Download USB Printing Support fromthe supplier's website.

Search the model name you use on thesupplier's website, and download USBPrinting Support.




30

3


This section describes the principal messages that appear on the panel display.If a message not described here appears, act according to the message.

Note

❒ Before turning the main power off, see “Turning On the Power”, About ThisMachine.

Reference

“Turning On the Power”, About This Machine

Status Messages

This section describes the machine status messages.

Message Status

Ready This is the default ready message. The machine is readyfor use. No action is required.

Waiting... The machine is waiting for the next data to print. Wait awhile.

Offline The machine is offline. To start printing, switch the ma-chine online by pressing [Online].

Please wait. This message might appear for a second or two while themachine is preparing, performing initial adjustments, oradding toner. Wait a while.

Job Suspended... All jobs in the machine are suspended. Wait a while.

Hex Dump Mode In the Hex Dump mode, the machine receives data inhexadecimal format. Turn off the machine after printing,and then turn back on.

Resetting job... The machine is resetting the print job. Wait until

“Ready” appears on the display panel.

Setting change... The machine is setting changing. You cannot use the con-trol panel while this message is displayed. Wait a while.




31

3

Alert Messages

This section describes the machine Alert messages.

Message Cause SolutionCannot connect

with the wireless

card. Turn the

main power switch

off, then check

the card.

IEEE 802.11b interfaceunit was not insertedwhen the machine wasturned on.

Turn off the machine and check the in-terface unit is inserted correctly. Then,turn the machine on again. If the mes-sage appears again, call your servicerepresentative.

Cannot connect

with the wireless

card. Turn the

main power switch

off, then check

the card.

IEEE 802.11b interfaceunit was pulled out afterthe machine turned on.

Turn off the machine and check the in-terface unit is inserted correctly. Then,turn the machine on again. If the mes-

sage appears again, call your servicerepresentative.

Problems with the

wireless card.

A wireless card that themachine cannot use has

been installed.


Problems with the

wireless board.

Access to the wireless board in which the IEEE802.11b interface unit isinserted is possible, butan error was detected.


Problem with Hard

Disk.

An error has occurred inthe hard disk drive.

Turn off the main power switch, and backon again. If the message appears again,contact your service representative.

The entered pass-

word is incor-

rect.

The password of the en-crypted PDF file has

been entered incorrectly.

Enter the correct password.

Error has oc-curred.

A syntax error, etc., hasoccurred.

Check the PDF file is not corrupted.

USB has a prob-

lem.

An error has occurred inthe USB interface.


Hardware Problem:

Ethernet

An error has occurred inthe Ethernet board.


Printing privi-

leges have notbeen set for this

document.

You tried to print a print-protected document.

You cannot print this document.




32

3

You do not have

the privileges to

use this func-

tion.

Use of this function isrestricted.


Authentication

has failed.

• The login user nameor password enteredis incorrect.

• The machine current-ly cannot perform au-thentication.

• Check your login user name andpassword.

• Contact the administrator.

Parallel I/F

board has a prob-

lem.

An error has occurred inthe parallel interface

board.


Printer font er-

ror.

An error has occurred inthe font settings.

Contact your service representative.

File system is

full.

There is not enough freespace on the file systemfor printing PDF files.

Delete unnecessary files from the harddisk.

Alternatively, reduce the number of filessent to the machine.

Memory Overflow Maximum capacity ofPostScript 3 list displayhas been exceeded.

Reduce the value of [Resolution] in theprinter driver. Alternatively, select[Frame Priority] from [Memory Usage] in

[System]. See “Printer Features”, GeneralSettings Guide.

If this message continues to appear aftertaking these steps, decrease the numberof files sent to the machine.





33

3

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel.

A Press the {Printer} key to display the printer screen.

B Press [Error Log].

An error log list appears.

Note

❒ The most recent 30 errors are stored in the error log. If a new error is addedwhen there are 30 errors already stored, the oldest error is deleted. How-ever, if the oldest error is a Sample Print, Locked Print, Hold Print, orStored Print error, it is not deleted. The error is stored separately until thenumber of errors reaches 30.

❒ You cannot view [Error Log] on the simplified display.

❒ If the main power switch is turned off, the log is deleted.

ATK002S




34

3

When You Cannot Print

Use the following procedures if printing does not start when printing from acomputer.


Printing does not start. The power is off. Check the cable is securely plugged intothe power outlet and the machine. Turnon the main power switch.

Printing does not start. The machine is set to“Offline”.

Press [Online].

Printing does not start. The cause is displayedon the display of the con-trol panel.

Check the error message or warning sta-tus on the display panel and take the re-quired action. See p.30 “When aMessage Appears”.

Printing does not start. The interface cable is notconnected correctly.

Connect the interface cable securely. See“Connecting to the Interfaces”, GeneralSettings Guide.

Printing does not start. The correct interface cable is not being used.

The type of interface cable you shoulduse depends on the computer. Be sure touse the correct one. If the cable is dam-aged or worn, replace it. See “Connect-ing to the Interfaces”, General SettingsGuide.

Printing does not start. The interface cable wasconnected after the ma-chine was switched on.

Connect the interface cable before turn-ing on the machine.

Printing does not start. If the machine is operat-ing in an extended wire-less LAN, failure to printmight result from a weakwireless signal.

To check signal status, press the {User

Tools / Counter} key, and then press [Sys-

tem Settings] on the display panel. On the[Interface Settings] tab, select [IEEE

802.11b], and then press [Wireless LAN Sig-

nal]. If signal quality is poor, move themachine to a location where radio

waves can pass or remove objects thatmight cause interference.

(You can check signal status only whenusing wireless LAN in the infrastructuremode.)

Printing does not start. If the machine is operat-ing in an extended wire-less LAN, SSID settingsare incorrect.

Check using the machine's display pan-el that the SSID is correctly set. See “Net-work Settings”, General Settings Guide.



When You Cannot Print

35

3

If the printing does not start, consult your service representative.

Printing does not start. If the machine is operat-ing in an extended wire-less LAN, the receiver'sMAC address may bepreventing communica-tion with the accesspoint.

Check access point settings when in theinfrastructure mode. Depending on theaccess point, client access may be limit-ed by MAC address. Also, check thereare no problems in transmission be-tween access point and wired clients,and between access point and wirelessclients.

Printing does not start. The extended wirelessLAN has not started.

Confirm the orange LED is lit, and the greenLED is lit or blinks during transmission.

Printing does not start. The login user name,login password, or driv-er encryption key isinvalid.

Check the login user name, login pass-word, or driver encryption key.

Printing does not start. Advanced encryptionhas been set using the Ex-tended Security function.

Check the settings of the Extended Secu-rity function with the administrator.

Data-in lamp does not blink or light up.

If the data-in lamp is un-lit or not flashing evenafter performing [Print],the machine has not re-ceived the data.

• When the machine is connected to acomputer via a cable, check the com-puter print port settings are correct.See “When the machine is connectedto the computer using the interfacecable”.

• When it is networked with a compu-ter, contact the administrator.

The status indicator ofthe printer is lit.

The cause is displayedon the display of the con-trol panel.

Check the error message on the displaypanel and take required action. See p.30“When a Message Appears”.

“Updating the des-

tination list...

Please wait. Speci-

fied destina-

tion(s) or sender's

name has beencleared.” appears.

The destination list is be-ing updated from thenetwork using SmartDe-viceMonitor for Admin.

Wait until the message disappears. Donot switch off the main power while thismessage is displayed. Depending on thenumber of destinations to be updated,there may be some delay before you canresume operation. Operations are not

possible while this message is displayed.

[List / Test Print] is disabled.

A mechanical errormight have occurred.

Contact your service representative. See“List / Test Print”, General SettingsGuide.

Printing does not startwhen using the extendedwireless LAN in Ad-hocmode.

The correct Communica-tion mode is not set.

Turn the main power off and back on.See “Turning On the Power”, AboutThis Machine.

Or, change the settings for [System Set-

tings], [Interface Settings], and [Network ].

See “Network Settings”, General Set-tings Guide.





36

3

❖ When the machine is connected to the computer using the interface cableThe following shows how to check the print port when the data-in lamp doesnot light up or blink.Check if the print port setting is correct. When it is connected using a parallelinterface, connect it to LPT1 or LPT2.For Windows 95/98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.For Windows 2000 or Windows NT 4.0

A Click the [Start] button, point to [Settings], and then click [Printers].


C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].


C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.



Other Printing Problems

37

3


This section explains likely causes of and possible solutions for problems thatcan occur when printing from a computer.

❖ If prints are not clear

❖ When printer driver settings are required


The print on the en-tire page is faded.

WhenD is blinking,toner is beginning torun out.



The paper is damp. Use paper that has been stored in the recom-mended temperature and humidity condition.See “Copy Paper”, About This Machine.


The paper is unsuitable. Use the recommended paper. (Printing oncoarse or treated paper might result in faintprint image.) See “Copy Paper”, About ThisMachine.

Parts of images arenot printed.


White lines appear. WhenD is blinking,toner is beginning torun out.



The printed image isdifferent from the im-age on the computer'sdisplay.

With certain func-tions, such as en-largement andreduction, image lay-out might be differentto that on the compu-

ter display.

In the application, change the layout, charactersize, and character settings.

The printed image isdifferent from the im-age on the computer'sdisplay.

You might have se-lected to replace TrueType fonts with ma-chine fonts in theprinting process.

To print an image similar to that of the compu-ter display, make settings to print True Typefonts as an image. See the printer driver Help.

When printinggraphics, the outputand the screen aredifferent.

If the printer driver isconfigured to use thegraphics command,the graphics com-

mand from the ma-chine is used to print.

If you want to print accurately, set the printerdriver to print without using the graphics com-mand. See the printer driver Help.

Garbled charactersare printed.

The correct printerlanguage might havenot been selected.

Set the correct printer language.




38

3

Images are printed inthe wrong orientation.

The feed orientationyou selected and thefeed orientation se-lected in the printerdriver's option setupmight not be thesame.

Set the machine's feed orientation and theprinter driver's feed orientation accordingly.See the printer driver Help.

Images are cut off, orexcess is printed.

You may be using pa-per smaller than thesize selected in theapplication.

Use the same size paper as that selected in theapplication. If you cannot load paper of the cor-rect size, use the reduction function to reducethe image, and then print. See the printer driverHelp.

Page layout is not asexpected.

Print areas differ de-pending on machine

used. Information thatfits on a single page onone machine may notfit on a single page ofanother machine.

Adjust the [Printable area:] setting in the [Printer

Configuration...] dialog box on the [Print Settings]

tab in the RPCS printer driver. See the printerdriver Help.

Photo images arecoarse.

Some applications printat lower resolution.

Use the application's settings to specify a higherresolution.

Solid lines are print-ed as broken lines.

Dither patterns donot match.

Make the following settings with the printerdriver: Change the [Dithering:] setting on the [Im-

age Adjustments] tab in the [Change User Set-

tings...] dialog box, on the [Print Quality] tab in theRPCS printer driver. See the printer driverHelp.

Optional componentsconnected to the ma-chine are not recog-nized when usingWindows 95 / 98 /Me, Windows 2000 /XP, Windows Server2003, and WindowsNT 4.0.

Bidirectional commu-nication is not working.

Set up optional devices on the Properties of theprinter.

See the printer driver Help.

Print results usingcombined printing orauto reduce/enlargeare not as expectedunder Windows 95 /98 / Me / 2000 / XP,Windows Server2003, or Windows NT4.0.

The correct applica-tion or printer driversettings are not made.

Make sure the application's paper size and ori-entation settings match those of the printerdriver. If a different paper size and orientationare set, select the same size and orientation.

When printing oncustom size paperunder Windows, theimage appears in thewrong position.

The correct custompaper size is not spec-ified in the printerdriver's settings.

To print on custom size paper from the papertray, specify the paper size in the printer driv-er's settings. See the printer driver Help.





39

3

❖ When paper does not feed in properly


Paper is not fed fromthe selected tray.

When you are using aWindows operating

system, printer driversettings overridethose set using thedisplay panel.

Set the desired input tray using the printerdriver. See the printer driver Help.

Print is slanted. The cut paper tray'sside fences might not

be locked.

Check the side fences are locked. See p.61“Changing the Paper Size”.

Print is slanted. The paper is feedingin at a slant.

Load the paper correctly. See p.57 “Loading Pa-per”.

Misfeeds occurfrequently.

The number of sheetsloaded in the cut papertray exceeds the capac-ity of the machine.

Load paper only as high as the upper limitmarkings on the side fences of the cut papertray. See p.57 “Loading Paper”.




The paper is too thickor too thin.

Use recommended paper. See “Copy Paper”,About This Machine.

Misfeeds occur

frequently.

The copy paper is

wrinkled or has beenfolded/creased.

Use recommended paper. Use paper that has

been stored in the recommended temperatureand humidity condition. See “Copy Paper”,About This Machine.


Printed paper is be-ing used.

Use recommended paper. See “Copy Paper”,About This Machine.




The paper is too thin. Use recommended paper. See “Copy Paper”,About This Machine.

There is considerabledelay between theprint start instructionand actual printing.

Processing time de-pends on data vol-ume. High volumedata, such as graph-ics-heavy documents,take longer to process.

If the data-in lamp is blinking, data has been re-ceived by the printer. Wait for a moment.


The machine might be in “Sleep mode”.

The machine requires time to warm up if it has been in “Sleep mode”. Specify “Sleep mode” in[System Settings], [Auto Off Timer].


The paper type set-ting was changed.

If the paper type setting has been changed,there might be a delay before printing begins.Wait for a moment.




40

3

❖ Folding finisher

It takes a long time tocomplete a print job.

Processing time de-pends on data vol-ume. High volumedata, such as graph-ics-heavy documents,take longer to process.

Wait for a moment.

Making the following setting on the printerdriver may reduce the computer's workload.

• Select [Speed] in the [Print priority] on the[Print Quality] tab in the printing preferencesdialog box.

• Also, select the [User settings] check box, andthen click [Change User Settings...]. Select thelower value for the [Resolution:] list on the[Image Adjustments] tab in the [Change User

Settings] dialog box.

See the printer driver Help.

Print jobs take a long

time to complete.

If a print job is data

heavy, it will takelonger to complete.

If the data-in lamp is blinking, data has been re-

ceived by the printer. Wait for a moment.


Cannot specify folding. The folding finisher isoffline.

When the folding finisher is offline, foldingcannot be specified.

Turn off the main power switches of both themachine and folding finisher, and then turnthem back on again in the following order: fold-ing finisher, and then the machine.


Cannot specify folding. The optional device isnot configured cor-rectly on the printerdriver.

Configure the optional device correctly using[Change Accessories...] on the printer driver. Seethe printer driver Help.

Cannot specify folding. Translucent paper orfilm was specified.

Translucent paper and film are not available forfolding. They are delivered to the upper outputstacker, but not folded. Select another papertype, and then specify folding.

“Please wait.”appears on the dis-play panel and print-ing cannot be done.

The folding finisher isoffline.

Turn off the main power switch of both the ma-chine and folding finisher, and then turn them

back on again in the following order: foldingfinisher, and then the machine.






41

3

❖ Other printing problems

If the problem cannot be solved, contact your service representative.


A print instructionwas issued from the

computer, but print-ing did not start.

User Authenticationmay have been set.

• Ask the administrator for the user code.

• Specify the user code you confirmed when

printing from the printer driver. On theprinter driver's [Printer Configuration] tab,click [User Code], and then enter the usercode.

PDF files do not printout/cannot performPDF direct print.

PDF files are pass-word-protected.

To print password-protected PDF files, enterthe password in the [PDF Menu] or on Web Im-age Monitor.

• For details about [PDF Menu], see “PDFMenu”, General Settings Guide.

• For details about Web Image Monitor, see

the Web Image Monitor Help.


PDF files cannot beprinted if they areprint-disabled in PDFfile security setting.

Change the PDF file security setting.


High compressionPDF files created us-ing the machine'sscanner function can-not print directly.

Open the application used to create the PDF,and then print the file using the application'sdriver.

Re-save the file in normal (non-compressed)PDF format.

Some types of High Compression PDF files arenot supported. Consult your sales representa-tive about the supported file types.

PDF direct print pro-duces strange or mal-formed characters.

Fonts were not em- bedded.

Embed fonts in the PDF file you want to printand then print.

Printing by wirelessLAN is slow.

The number of jobsexceeds the capacityof the machine.

Reduce the number of jobs.

Printing by wirelessLAN is slow.

• A communica-tion error mighthave occurred.

• Interference fromother wirelessLAN devices canreduce communi-cation speed.

• Check if there are any other active wireless-devices near the machine.

• Remove the machine from close proximitywith IEEE 802.11b wireless LAN devices.




42

3



43

4. Troubleshooting WhenUsing the Scanner Function

This chapter explains likely causes of and possible solutions for scanner functionproblems.

When Scanning Is Not Done As Expected

This section explains causes and remedies when scan results are not as expected.


The scanned image isdirty.

The exposure glass or platen plateis dirty.

Clean the exposure glass or plat-en plate. See p.79 “MaintainingYour Machine”.

The image is distortedor out of position.

The original has not been loadedsquare.

Insert the original along the origi-nal guides, so it is straight. See“Setting Original Orientation”,Scanner Reference.

The orientation of thescanned image is notcorrect.

The original was placed in thewrong top/bottom or left/rightorientation.

Place the original in the correctorientation. See “Setting OriginalOrientation”, Scanner Reference.

No image results fromscanning.

The original was placed with thefront and back reversed.

When the original is placed di-rectly on the original table, theside to be scanned must face

down. See “Setting Original Ori-entation”, Scanner Reference.

The scanned imagecontains white spaces.

• If you scan originals usingfunctions other than the net-work TWAIN scanner func-tion, certain paper size andresolution settings may pro-duce scanned images that arelarger than the specified size

because of margins being add-ed to the sides.

• If the File Format Converter(optional ) is installed, themargins may become wider.

Scanning at a higher resolutionmay reduce the margins.

The scanner journalcannot be printed.

The paper tray is open. Close the paper tray.


Paper is loaded in the bypass tray but another paper tray is specified.

Remove the paper from the by-pass tray.


The original exit switching leveris in the rear output position.

Switch the original exit switchinglever to upper output.

The file size of the com-pressed image is largerthan that of the non-compressed image.

For detailed images such as linedrawings, the file size increasesafter compression.

If large-size files become a prob-lem, set Compression to [Off] un-der Scanner Features.




44

4

When You Cannot Send Scanned Files

The following sections explain likely causes of and solutions for Network Deliv-ery and E-mail Sending-related problems.

When Stored Files Cannot Be Accessed

This section explains likely causes of and possible solutions for job access-relat-ed problems.

When You Cannot Browse the Network to Send a Scan File

This section explains likely causes of and possible solutions for the Browse Net-work failing to operate when files are sent.

When the TWAIN Driver Cannot Be Started

This section explains likely causes of and possible solutions for the TWAIN driv-er failing to operate.


The stored file is lockedand is not accessible.

The file, which is password pro-tected, is locked because the pass-

word was incorrectly entered tentimes.



The network cannot be browsed when specifyingthe destination folder.

The following machine settingsmay not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “NetworkSettings ”, General SettingsGuide.


The Scanner Propertiesdialog box cannot bedisplayed.

Advanced encryption has beenspecified in the extended securitysetting.

For details about the extended secu-rity setting, contact an administrator.



When You Cannot Send Scanned Files

45

4

When Stored Files Cannot Be Edited

This section explains likely causes of and possible solutions for the TWAIN driv-er failing to operate.

When the Network Delivery Function Cannot Be Used

This section explains likely causes of and possible solutions for the Network De-livery function failing to operate.

Operations Are Not Possible When Messages Appear

This section explains likely causes of and possible solutions for messages thatappear and when the machine fails to operate.


Stored files cannot bedeleted. File names andpasswords cannot bechanged. Files cannot

be redelivered.

Limits have been imposed usingthe available extended securityfunction.



The network deliveryfunction cannot beused.

The delivery software may be anold version or a security settingmay be specified.


The network deliveryfunction cannot beused.

The network delivery functionsetting is not correct.

Specify it correctly. See “SettingsRequired to Use the Network De-livery Scanner”, General Settings

Guide.


Destination list

/ machine set-tings are updat-

ed. Selected

destinations or

function set-

tings have been

cleared. Please

re-select the

settings.

The destination list is being up-

dated from the network usingSmartDeviceMonitor for Admin.Depending on the number of des-tinations to be updated, theremay be some delay before youcan resume operation. Opera-tions are not possible while thismessage is displayed.

Wait until the message disap-

pears. Do not switch off the pow-er while this message isdisplayed.




46

4


This section explains likely causes of and possible solutions for error messagesthat may appear on the machine's control panel.

When a Message Appears on the Control Panel

This section explains causes and remedies if an error message appears on thedisplay of the control panel.

Important

❒ If a message not described here appears, act according to the message. For in-formation about how to turn off the main power switch, see “Turning On the

Power”, About This Machine.Message Cause Solution

No HDD is availa-

ble for this

function, or File

Format Converter

is not connected.

Cannot use Scan-

ner Function.

No HDD is available forthis function, or File FormatConverter is not connected.


Connection withLDAP server has

failed. Check the

server status.

A network error has oc-curred and connectionhas failed.

Try the operation once more. If the mes-sage is still shown, the network may becrowded. Check the information of Sys-tem Settings. See “System Settings”,General Settings Guide.

LDAP server au-

thentication has

failed. Check the

settings.

The user name and pass-word differ from those setfor LDAP Authentication.

Make settings correctly for the username and the password for LDAP serv-er authentication.

The destination

list has been up-

dated. Specified

destination(s) or

sender's name has

been cleared.

A specified destination

or sender's name wascleared when the desti-nation list in the deliveryserver was updated.

Specify the destination or sender's name

again.

Updating the des-

tination list has

failed. Try

again?

A network error hasoccurred.

Check whether the server is connected.




47

4

Updating the des-

tination list...

Please wait.

Specified desti-nation(s) or

sender's name has

been cleared.

The destination list has been updated.

If a destination or sender's name was al-ready selected, re-select it after this mes-sage disappears.

Exceeded max.

number of files

which can be sent

at the same time.

Reduce the number

of the selected

files.

The number of files ex-ceeded the maximumnumber possible.

Reduce the number of files and sendthem again.

Exceeded max. No.

of results to

display. Max.:

nnn

(A figure is placed at n.)

Search results have ex-ceeded the max. display-able number.

Search again after changing the searchconditions.

You do not have

the privileges to

use this func-

tion.

The machine has not been set to allow you touse the function.


Exceeded max.

number of standby

files.Try again

after the current

file is sent.

The maximum number ofstandby files was exceeded.

There are 100 files waiting in the send-ing queue for e-mail, Scan to Folder, ordelivery functions. Wait until files have

been sent.

Exceeded time

limit for LDAP

server search.

Check the server

status.

A network error has oc-curred and connectionhas failed.

Try the operation once more. If the mes-sage is still shown, the network may becrowded. Check the information of Sys-tem Settings. See “System Settings”,

General Settings Guide.

The specified

group contains

some destina-

tion(s) that do

not have access

privileges. Do

you want to se-

lect only the

privileged desti-

nation(s)?

The specified group con-tains some destinationsfor sending by e-mailand some destinationsfor sending by Scan toFolder.

To select destinations for sending by e-mail, press [Select] for the message dis-played on the e-mail screen. To selectdestination for sending by Scan to Fold-er, press [Select] for the message dis-played on the Scan to Folder screen.





48

4

Cannot find the

specified path.

Please check the

settings.

The destination compu-ter name or folder nameis invalid.

Check whether the computer name andthe folder name for the destination arecorrect.

Exceeded max.

number of alpha-

numeric charac-

ters for the

path.

The maximum numberof specifiable alphanu-meric characters in apath has been exceeded.

The maximum number of characters whichcan be entered for the path is 128. Checkthe number of character you entered, andthen enter the path again. See “Transmis-sion Function”, Scanner Reference.

The selected

file(s) contained

file(s) without

access privileg-

es. Only file(s)

with access priv-

ileges will be

deleted.


The files can be deleted by the file ad-ministrator. To delete a file which youare not authorized to delete, contact theadministrator.

Some of selected

files are cur-

rently in use.

They could not be

deleted.

You cannot delete a filewhose status is “Wait-ing...” or that is being ed-ited withDeskTopBinder.

Cancel transmission (“Waiting...”statuscleared) or the DeskTopBinder setting,and then delete the file.

Cannot cancelsending all se-

lected file(s).

Certain file(s)

are currently be-

ing sent.

You cannot cancel a filecurrently being sent.

You can only cancel files waiting to besent. You cannot cancel files alreadysent or currently being sent, files thatwere sent but did not reach the destina-tion, or files that have been cancelled.

Selected file is

currently in use.

Cannot change

file name.

You cannot change thename of a file whose sta-tus is “Waiting...” or thatis being edited with

DeskTopBinder.

Cancel transmission (“Waiting...” statuscleared) or the DeskTopBinder setting,and then change the file name.

Selected file is

currently in use.

Cannot change

password.

You cannot change thepassword of a file whosestatus is “Waiting...” orthat is being edited withDeskTopBinder.

Cancel transmission (“Waiting...” statuscleared) or the DeskTopBinder setting,and then delete the password.

Selected file is

currently in use.

Cannot change

user name.

You cannot change thesender's name whosestatus is “Waiting...” orthat is being edited with

DeskTopBinder.

Cancel transmission (“Waiting...” statuscleared) or the DeskTopBinder setting,and then change the user name.





49

4

Connection with

the destination

has failed. Check

the status andconnection. To

check the current

status, press

[Scanned Files

Status].

The correct Network set-tings are not made.

• Check the network settings of the cli-ent computer.

• Check that components such as the

LAN cable are connected properly.• Check that the server settings are

correct and the server is workingproperly.

Authentication

with the destina-

tion has failed.

Check settings.

To check the cur-rent status,

press [Scanned

Files Status].

The entered user nameor password was invalid.

• Check that the user name and pass-word are correct.

• Check that the ID and password forthe destination folder are correct.

• A password of 128 or more charac-ters may not be recognized.

Destination(s) or

sender name is

not specified.

Destination(s) or sendername is not specified.

Send e-mail after specifying the destina-tion(s) or sender's name.

Destination(s)

have not been

specified.

Destination(s) have not been specified.

Send e-mail after specifying the destination(s).

Sender has not

been specified.

The sender's name wasnot specified.

A sender's name should be specified be-fore sending e-mail. Send e-mail afterspecifying the sender's name.

Exceeded max. E-

mail size. Send-

ing E-mail has

been cancelled.

Check [Max. E-

mail Size] in

Scanner Features.

The maximum e-mailsize has been exceeded.

• Increase the size of [Max. E-mail Size].

• Set [Divide & Send E-mail] to [Yes (per

Page)] or [Yes (per Max. Size)].

See “Send Settings”, General SettingsGuide.

Sending the data

has failed. The

data will be re-

sent later.

A network error has oc-curred and a file was notsent correctly.

Wait until sending is retried automatical-ly after the preset interval. If sending failsagain, contact the network administrator.

Transmission has

failed. To check

the current sta-

tus, press

[Scanned Files

Status].

While a file was beingsent, a network error oc-curred and the file couldnot be sent correctly.

Try the operation once more. If the mes-sage is still shown, the network may becrowded. Contact the administrator.Press [Scanned Files Status] to display thetransmission results, and then check

which job has not been sent. See “Con-firmation Displays”, Scanner Reference.





50

4

Transmission has

failed. Insuffi-

cient memory in

the destinationhard disk. To

check the current

status, press

[Scanned Files

Status].

Transmission has failed.There was not enoughfree space on the harddisk of the SMTP server,FTP server, or client com-puter at the destination.

Allocate sufficient space.

Output buffer is

full. Sending the

data has been

cancelled. Please

try again later.

Too many jobs are instandby state, and send-ing was cancelled.

Retry sending after sending jobs instandby state completes.

Exceeded max.

number of pages

per file. Do you

want to store the

scanned pages as

1 file?

The file being stored hasexceeded the max.number of pages for onefile.

Specify whether to use the data or not.Scan the pages that were not scannedand store them as a new file. See “Stor-ing Files Using the Scanner Function”,Scanner Reference.

Exceeded maximum

number of file to

store. Delete all

unnecessary

files.

Too many files are wait-ing to be delivered.

Select fewer files for transmission, or de-lete some unneeded files. For detailsabout the number of files that you can

store, see “Storage Function”, ScannerReference.

Exceeded max.

number of stored

files. Cannot

send the scanned

data as capturing

files is unavail-

able.

Too many files are wait-ing to be delivered.

Select fewer files for transmission, or de-lete some unneeded files. For detailsabout the number of files that you canstore, see “Storage Function”, ScannerReference.

Exceeded max.

number of files

which can be used

in Document Serv-

er at the same

time.

The maximum numberof files that can be storedin the document serverhas been exceeded.

Check the files stored, and then deleteunneeded files. See “Document Server”,Copy/Document Server Reference or“Storing Files Using the Scanner Func-tion”, Scanner Reference.

Entered protec-

tion code for

destination is

incorrect. Please

re-enter.

The correct protect destina-tion code was not entered.

Make sure the protection code is correct,and then enter it again. See “Registeringa Protection Code”, General SettingsGuide.

Password entered

is not correct.

Please re-enter.

You have entered an in-correct password.

Check the authentication settings, andthen enter a correct password.





52

4

E-mail address

entered is not

correct. Please

re-enter.

The entered e-mail ad-dress is incorrect.

Make sure the e-mail address is correct,and then enter it again.

Memory is full.

Press [Send] to

send the current

scanned data, or

press [Cancel] to

delete.

Because there is notenough free hard diskspace in the machine fordelivering or sending bye-mail while storing inthe Document Server,only some of the pagescould be scanned.

Specify whether to use the data or not.

Memory is full.

Cannot scan. Thescanned data will

be deleted.

Because of insufficient

hard disk space, the firstpage could not bescanned.

Try one of the following measures:

• Wait for a while, and then retry thescan operation.

• Reduce the scan area or scanning res-olution. See “Scan Settings”, ScannerReference.

• Delete unneeded stored files. See“Deleting a Stored File”, ScannerReference.

Memory is full.

Do you want to

store scannedfile?

Because there is notenough free hard disk

space in the machine forstoring in the DocumentServer, only some of thepages could be scanned.

Specify whether to use the data or not.

No paper. Load

paper of one of

the following

sizes, then press

[Start Printing].

A3K, B4K,

A4K...

No paper is set in thespecified paper tray.

Load paper of the sizes listed in the message.

Exceeded max.

data capacity.

Set Original Ori-

entation to “R”

then press the

Start key again.

The scanned originalwas too large, or its ori-entation was not correct.

Specify the scan size and resolution again.Note that it may not be possible to scanvery large originals at a high resolution.

Re-loading the original in a different ori-entation may enable the machine to scanlarge originals.

See “Relationship between Resolutionand Scan Size”, Scanner Reference.





53

4

Reference


When a Message Appears on the Client Computer

This section explains likely causes of and possible solutions for the main errormessages displayed on the client computer when using the TWAIN driver.

Important

❒ If a message not described here appears, act according to the message. For in-formation about how to turn off the main power switch, see “Turning On thePower”, About This Machine.

Exceeded max.

data capaci-

ty.Check scanning

resolution, thenpress Start key

again.

The scanned data ex-ceeded maximum datacapacity.

Specify the scan size and resolutionagain. Note that it may not be possible toscan very large originals at a high reso-lution. See “Relationship between Reso-lution and Scan Size”, ScannerReference.

Exceeded max.

page capacity per

file. Press

[Send] to send

the scanned data,

or press [Cancel]

to delete.

The number of scannedpages exceeded maxi-mum page capacity.

Select whether to send the data so far.

Cannot display

preview of this

page.

The size of the image youwant to preview is largerthan A2.

Images larger than A2 cannot be previewed.

Specify A2 or a smaller image, or scanagain at A2 or smaller.


Paper misfeed has

occurred.

A paper misfeed has

occurred.

Remove jammed originals, and place

them again.Check whether the originals are suitableto be scanned by the machine.

The scanning area

does not match

the original.

The specified area to bescanned differs from theactual scanned area ofthe original.

Check the location of the original.

The start posi-

tion of the scan-

ning area does

not match the

original.

The specified area to bescanned differs from theactual scanned area of

the original.

Check the location of the original.





54

4

Standby time

reached.

An original was notloaded within the speci-fied time limit.

Load an original within the time limitspecified in [Standby Time].

Please call yourservice repre-

sentative.

An unrecoverable error hasoccurred in the machine.


Scanner is not

available on the

specified device.

The TWAIN scannerfunction cannot be usedon this machine.


Scanner is not

available. Check

the scanner con-

nection status.

• The machine's mainpower switch is off.

• The machine is not

connected to the net-work correctly.

• Set the main power switch to “On”.

• Check whether the machine is con-nected to the network correctly.

• Deselect the personal firewall func-tion of the client computer.

• Use an application such as telnet tomake sure SNMPv1 or SNMPv2 isset as the machine's protocol. See“Network Settings”, General Set-tings Guide and “Using telnet”, Net-work Guide.

Cannot find the

scanner. Check

the scanner mainpower switch.

The machine's mainpower switch is off.

Check that the cable is securely pluggedinto the power outlet and the machine.Set the main power switch to “On”.

Error has oc-

curred on the

scanner. Scanning

will be can-

celled.

The application-speci-fied scan conditions haveexceeded the settingrange of the machine.

Check whether the scanning settingsmade with the application exceed thesetting range of the machine.

Fatal error has

occurred in the

scanner.

An unrecoverable error hasoccurred on the machine.

An unrecoverable error has occurred in themachine. Call your service representative.

Scanner is not

ready. Check the

scanner and the

options.

The original cover isopen.

Check whether the original cover isclosed.





55

4

Reference


Insufficient mem-

ory.Reduce the

scanning area.

Scanner memory isinsufficient.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. See

TWAIN Driver help.The problem may be due to the follow-ing cause:

• “The Relationship between the Reso-lution and the Scanning Area” chartin Help for halftone scanning mightnot always apply. Scanning cannot

be performed if large values are setfor brightness when using halftoneor high resolution.

Error has oc-curred within the

scanner driver.

An error has occurred inthe driver. • Check whether the network cable isconnected correctly to the clientcomputer.

• Check whether the Ethernet board ofthe client computer is recognizedcorrectly by Windows.

• Check whether the client computercan use the TCP/IP protocol.

Scanner is in use

by another func-

tion.

A function of the ma-chine other than the

scanner function is beingused such as the copierfunction.

Wait for a while and reconnect.

Insufficient mem-

ory. Reduce reso-

lution, original

size, or scanning

area.

The computer does nothave enough memory.

Reduce the resolution or size of scan-ning. Alternately, try scanning again af-ter closing any other applications in use.

No User Code is

registered. Con-

sult your systemadministrator.

Access is restricted withuser codes.

Contact the administrator of the machine.

Any of Login User

Name, Login Pass-

word or Driver

Encryption Key is

incorrect.

The entered login username, password, or driv-er encryption key wasinvalid.

• Check the login user name, loginpassword, and driver encryptionkey.

• Permission to use this function has not been granted. Contact the administrator.





56

4



57

5. Adding Paper and Toner

This chapter explains troubleshooting procedures that are applicable to all themachine's functions.

Loading Paper

This section explains what to do when paper runs out and needs reloading.

R CAUTION:

R CAUTION:

R CAUTION:

R CAUTION:

Important

❒

When removing paper rolls, lift the paper holders on either side of the paperroll before removing. Do not lift one side only. This could damage the machine.

• Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly. Otherwise, an injury may result fromthe paper cutter inside.

• The fusing section of this machine might be very hot. Caution should be tak- en when removing misfed paper.

• When replacing or loading the paper roll, do not put the paper roll on the upperof the paper roll tray. Otherwise the tray may fall and an injury may result.

• Hold the paper rolls horizontally with both hands. When you grab the paperholder and hold the paper roll vertically, the paper roll may fall off and an in-

jury may result.

• When replacing or loading the paper, or clearing paper jams, pull out the cutpaper tray slowly with both hands. Do not pull out the cut paper tray with asingle hand. Otherwise the rear of the cut paper tray may fall and an injurymay result.

ATJ012S




58

5

Note

❒ If the original hanger (optional) is installed, remove it before pulling out thepaper roll tray or cut paper tray.

❒ For paper types and sizes that can be loaded in the paper roll tray and cut pa-

per tray, see “Recommended Paper Sizes and Types”, About This Machine.❒ For details about changing the paper size in the paper roll tray or cut paper

tray, see “Changing the Paper Size”.

❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”,Copy/Document Server Reference.

Reference

p.61 “Changing the Paper Size”

“Recommended Paper Sizes and Types”, About This Machine

“Copying from the Bypass Tray”, Copy/Document Server Reference



Loading Paper

59

5

Loading the Paper Roll

The following procedure explains loading the paper roll.

Note

❒

When you use the printer function, set the paper volume again after loadingthe paper roll. See “Tray Paper Settings”, General Settings Guide.

❒ When you change the paper size or paper type, make the paper size or typesettings under System Settings. See “Tray Paper Settings”, General SettingsGuide.

ATK003S




60

5

Reference

“Tray Paper Settings”, General Settings Guide

Loading Cut PaperThe following procedure explains loading cut paper.

Note

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

❒ Extend the side-end fences when changing to a larger paper size such as A3.See “Changing the Paper Size in the Cut Paper Tray”.

Reference

p.63 “Changing the Paper Size in the Cut Paper Tray”

ATK004S



Changing the Paper Size

61

5


This section explains how to change a paper size.

Procedures for changing the paper size differ depending on the tray. Make sureyou are following the appropriate procedure before you begin.

Note

❒ Be sure to select the paper size with System Settings. If you do not, misfeedsmight occur. See, “Tray Paper Settings”, General Settings Guide.

❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.

Reference

“Copy Paper”, About This Machine


Changing the Paper Size in the Paper Roll Tray

The following procedure explains how to change a paper size in the paper rolltray.

Removing the roll holder

The following procedure explains removing the roll holder.

Important

❒ Always follow the instructions below when adjusting the roll holder. Do notforce the roll holder by pulling or sliding it strongly. This could damage it.

ATK005S




62

5

Setting the roll holder

The following procedure explains setting the roll holder.

Note

❒ For procedures about loading the paper, see “Loading Paper”.

❒Confirm paper width using the paper roll tray's scale.Reference

p.57 “Loading Paper”

ATK006S




63

5

Changing the Paper Size in the Cut Paper Tray

The following procedure explains how to change a paper size in the cut papertray.

Note

❒ This procedure is required for loading A3K, B4K, 11" " 17"K, or 12" " 18"Ksize paper.

❒ If you want to load A4K, 81/2" " 11"K paper sizes, see “Loading Cut Paper”.

❒ When you change the paper size or paper type, make the paper size or typesettings under System Settings. See “Tray Paper Settings”, General SettingsGuide.

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

Reference

p.60 “Loading Cut Paper”


ATK007S




64

5

Adding Toner

This section explains adding and storing toner.

R WARNING:

R CAUTION:

R CAUTION:

R CAUTION:

R CAUTION:

R CAUTION:

R CAUTION:

Important

❒ Fault may occur if you use toner other than the recommended type.

❒ When adding toner, do not turn off the operation switch. If you do, settingswill be lost.

❒ Always add toner when the machine instructs you.

❒ When a message “DAdd Toner” is shown on the display, replace the appli-cable toner.

❒ Store toner containers in a cool, dry place free from direct sunlight.❒ Store on a flat surface.

• Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containersin accordance with local regulations.

• Keep toner (used or unused) and toner containers out of reach of children.

• If toner or used toner is inhaled, gargle with plenty of water and move into a

fresh air environment. Consult a doctor if necessary.

• If toner or used toner gets into your eyes, flush immediately with largeamounts of water. Consult a doctor if necessary.

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

• Avoid getting toner on your clothes or skin when removing a paper jam orreplacing toner. If your skin comes into contact with toner, wash the affectedarea thoroughly with soap and water.

• If toner gets on your clothing, wash with cold water. Hot water will set thetoner into the fabric and may make removing the stain impossible.

• Do not open toner containers forcefully. Toner can spill, dirtying your clothesor hands, and possibly resulting in accidental ingestion.



Adding Toner

65

5

Note

❒ You can check name of the required toner name and the replacement proce-dure using the “DAdd Toner” screen.

❒ Press [System Status] to check contact number where you can order supplies.

See “Checking Machine Status and Settings”.

Reference

p.5 “Checking Machine Status and Settings”

Inserting Toner

The following describes how to replace toner.

Important

❒ Do not shake the removed toner cartridge. The remaining toner might scatter.

Note

❒ The waste toner bottle makes a noise when toner is added. This noise does notindicate a malfunction.

ATK008S




66

5

Sending Scanned Documents When Toner Has Run Out

When the machine has run out of toner, the indicator on the display lights. Notethat even if there is no toner left, you can still send scanned documents.

AMake sure that the machine is in scanner mode.

B Press [Exit] , and then perform transmission operation.

The error message disappears.

Note

❒ If the scanner screen does not appear in step A, press the {Scanner} key.

Used TonerToner cannot be re-used.

Bring the stored used container to your sales or service representative for recy-cling through our recycling system. If you discard it on your own, treat it as gen-eral plastic waste material.



67

6. Clearing Misfeeds

This chapter explains what to do when paper or originals misfeed (become jammed inside the machine).

Removing Jammed Paper

R CAUTION:

R CAUTION:

R CAUTION:

R CAUTION:

Important

❒ When clearing misfeeds, do not turn off the operation switch. If you do, yoursettings will be lost.

❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine.

❒ Contact your service representative if misfeeds occur frequently.

Note❒ For details about how to locate and remove misfeeds, see “Locating Jammed

Paper” or “Removing Jammed Paper”.

❒ On the original cover, paper output exit cover, or paper roll tray, there is asticker explaining how to remove misfed paper.

Reference

p.68 “Locating Jammed Paper”

p.69 “Removing Jammed Paper”

• The fusing section of this machine might be very hot. Caution should be tak- en when removing misfed paper.

• Be careful when replacing the roll paper or removing misfed paper by follow-

ing the operating instructions properly. Otherwise, an injury may result fromthe paper cutter inside.

• When replacing or loading the paper, or clearing paper jams, pull out the cutpaper tray slowly with both hands. Do not pull out the cut paper tray with asingle hand. Otherwise the rear of the cut paper tray may fall and an injurymay result.

• Keep your hands clear of the paper exit area and the inside of the foldingfinisher. You can trap your fingers if you do not.



Clearing Misfeeds

68

6

Locating Jammed Paper

If a misfeed happens, remove the misfed paper or original by following the proceduresshown on the diagrams on the original cover, paper output exit cover, or paper roll tray.

A misfeed has occurred in the place corresponding to the letter displayed on thecontrol panel.

A Press the key of the section from where you want to remove the jammed paper.

B After each step is complete, press [Next]. To go back to the previous step,press [Previous].

CWhen all jammed paper are removed, restore the machine to the original state.

Note

❒ More than one misfeed may be indicated. When this happens, check all theareas indicated.

ATK009S




69

6


The following procedure explains how to remove jammed paper.

Important❒ The internal parts of the machine may be hot. Wait for the fusing unit to cool

down before clearing a paper jam in the unit.

❒ When removing jammed paper from the fusing section, touch only the areasexplicitly specified in this manual.

❒ Do not remove the fusing unit. Doing so can result in reduced print quality.

Note

❒ On the original cover, paper output exit cover, or paper roll tray, there is a

sticker explaining how to remove misfed paper.❒ If a detailed removal instruction appears on the right of the screen, follow it.

❒ You can also use the procedure indicated in [System Status] to remove jammedpaper.

When A1 is lit

ATK010S



Clearing Misfeeds

70

6

When A2 is lit

ATK011S




71

6

When B is lit

When C is lit

When P is lit

ATK012S

ATK013S

ATK014S



Clearing Misfeeds

72

6

When N1 - N7 is lit

❖ When N1 is lit

❖ When N3 is lit

❖ When N5 is lit

ATK015S

ATK016S

ATK017S




73

6

❖ When N7 is lit

ATK018S



Clearing Misfeeds

74

6



75

7. Remarks

This chapter describes how to maintain and operate the machine.

Where to Put Your Machine

This section provides precautions for installation, movement and disposal.

Machine Environment

Choose your machine's location carefully.

Environmental conditions greatly affect its performance.

Moving

The following describes precautions when moving the machine.

R CAUTION:

R CAUTION:

R CAUTION:

Important

❒ Be careful when moving the machine. Take the following precautions:

• Turn off the main power.

• Unplug the power cord from the wall outlet. When you pull out the plugfrom the socket, grip the plug to avoid damaging the cord, thereby reduc-ing the risk of fire or electric shock.

• Close all covers and trays, including the front cover and bypass tray.

❒ Keep the machine level and carry it carefully, taking care not to jolt or tip it.Rough handling may cause a malfunction or damage the hard disk or mem-ory, resulting in loss of stored files.

• Contact your service representative if you need to lift the machine (such aswhen relocating it to another floor). Do not attempt to lift the machine withoutthe assistance of your service representative. The machine will be damagedif it topples or is dropped, resulting in malfunction and risk of injury to users.

The machine's various handling areas are for service engineer use only. Donot touch these areas.

• Before moving the machine, be sure to disconnect all external connections,especially the power cord from the wall outlet. Damaged power cords are afire and electric shock hazard.

• Unplug the power cord from the wall outlet before you move the machine.

While moving the machine, you should take care that the power cord will notbe damaged under the machine.



Remarks

76

7

❒ Do not take off the holding stand.

❒ Protect the machine from strong shocks. Impact can damage the hard diskand cause stored files to be lost. As a precautionary measure, files should becopied to another computer.

Note❒ For details about how to turn the main power off, see “Turning On the Pow-

er”, About This Machine.

Reference


Optimum environmental conditions

The following describes precautions when locating the machine.R CAUTION:

R CAUTION:

R CAUTION:

• Temperature: 10 - 30 #C (50 - 86 #F)

• Humidity: 15 - 90%

• A strong and level base.

• The machine must be level within 5 mm, 0.2 inches: both front to rear and leftto right.

• To avoid possible buildup of ozone, make sure to locate this machine in a largewell ventilated room that has an air turnover of more than 30 m3/hr/person.

• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.

• Do not place the machine on an unstable or tilted surface. If it topples over,an injury might occur.

• After you move the machine, use the caster fixture to fix it in place. Other- wise the machine might move or come down to cause an injury.

• Make sure the room where you are using the machine is well ventilated andspacious. Good ventilation is especially important when the machine is usedheavily.



Where to Put Your Machine

77

7

Environments to avoid

• Locations exposed to direct sunlight or other sources of strong light (morethan 1,500 lux).

• Locations directly exposed to cool air from an air conditioner or heated airfrom a heater. (Sudden temperature changes can cause condensation to forminside the machine.)

• Locations close to machines generating ammonia, such as a diazo copy machine.

• Places where the machine will be subject to frequent strong vibration.

• Dusty areas.

• Areas with corrosive gases.

Access to the machine

Place the machine near the power source, providing the clearance areas shown.

❖ Clearance required for the machine only

1. Rear: 60 cm (23.6") or more

2. Right: 60 cm (23.6") or more

3. Front: 100 cm (39.4") or more

4. Left: 60 cm (23.6") or more

❖ Clearance required for the machine and the optional folding finisher

1. Rear: 100 cm (39.4") or more

2. Right: 80 cm (31.5") or more

3. Front: 100 cm (39.4") or more

4. Left: 80 cm (31.5") or more

ATK019S

ATK020S



Remarks

78

7

Power Connection

The following explains power supply.

R WARNING:

R WARNING:

R CAUTION:

R CAUTION:

• When you unplug the power cord, the anti-condensation heaters go off.

• Make sure the plug is inserted firmly in the wall outlet.

• Voltage must not fluctuate by more than 10%.

• The wall outlet shall be installed near the machine and shall be easily accessible.

• Connect the machine only to the power source described on the insidefront cover of this manual. Connect the power cord directly into a walloutlet and do not use an extension cord.

• Do not damage, break or make any modifications to the power cord.Do not place heavy objects on it. Do not pull it hard nor bend it morethan necessary. These actions could cause an electric shock or fire.

• If the power cord is damaged (exposure of the core, disconnection,

etc.), contact your service representative to change a new one. Oper- ating the machine with a damaged power cord may cause an electricshock or fire.

• When you disconnect the power plug from the wall outlet, always pull theplug (not the cable).

• To disconnect the power code, pull it out by plug. Do not drag the code itself.

Doing so may result in damage to the code, leading to fire or electric shock.



Maintaining Your Machine

79

7


If the exposure glass, or platen plate is dirty, copy clarity may be reduced. Cleanthese parts if they are dirty.

Important

❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.If such substances get inside the machine or melt plastic parts, a failure mightoccur.

❒ Do not clean parts other than those explicitly specified in this manual. Otherparts should only be cleaned by your service representative.

❖ How to maintainCleaning the machine: Wipe the machine with a soft, dry cloth. If this does notremove the dirt, wipe the machine with a damp and tightly wrung cloth. If adamp cloth still does not remove the dirt, try using a mild detergent. Wipe themachine with a dry cloth to remove the moisture, after using a damp cloth.

Cleaning Inside the Original Cover

If you open the original cover, you can access the exposure glass and originalfeed mechanism.

AOpen the original cover while holding it on both sides.

BWipe the exposure glass with soft, dry cloth.

ATJ038S

ATJ039S



Remarks

80

7

CWipe the platen plate with a soft, dry cloth.

DWipe the original feed guides with a soft, dry cloth.

E Close the original cover gently.

Note

❒ If there is paper dust or fluff inside, remove it.

ATJ040S

ATJ041S

ATJ042S




81

7

Cleaning the Main Unit

Clean off toner that may have collected on the imaging area.

Important❒ Do not leave the main unit more than 10 minutes, otherwise copy quality may

deteriorate.

A Lift the main unit opening levers on either side and open the main unit.

BWipe it with a soft, dry cloth.

CClose the main unit cover gently.

ATJ043S

ATJ044S



82

INDEX

A

Access to the machine, 77Adding Paper, 57Adding Paper and Toner, 57

Adding Toner, 64Alert Messages, 31

C

Cannot Browse the Network toSend a Scan File, 44

Cannot Make Clear Copies, 20Cannot Make Copies As Wanted, 23Cannot Print, 34Cannot Send Scanned Files, 44

Changing the Paper Size, 61Changing the Paper Size in the

Cut Paper Tray, 63Changing the Paper Size in the

Paper Roll Tray, 61Checking Machine Status and Settings, 5Checking the Error Log, 33Cleaning Inside the Original Cover, 79Cleaning the Main Unit, 81Clearing Misfeeds, 67

Combine, 23Copy Function, 17

D

Data Storage, 5Document Server, 9

E

Edit, 23

Enquiry, 5Environment, 75Environments to avoid, 77Error Log, 33

F

Folding finisher, 23, 37Function Compatibility, 14

H

How to Read This Manual, 1

I

If prints are not clear, 37If USB Connection Fails, 29Indicators, 3

Indicator to the Right of a Function Key Is Lit, 8Inserting Toner, 65

J

Job Is Not Performed, 14

L

Loading Cut Paper, 60Loading Paper, 57

Loading the Paper Roll, 59Locating Jammed Paper, 68

M

Machine Address Info, 5Machine Does Not Operate As Wanted, 3Machine Environment, 75Maintaining Your Machine, 79Maintenance Info, 5Manuals for This Machine, i

Memory Is Full, 26Message Appears, 17, 30, 46Message Appears During Installation of

the Printer Driver, 27Message Appears on the Client Computer, 53Message Appears on the Control Panel, 46Moving, 75Multi-accessing, 14

N

Names of Major Options, 2Network Delivery Function Cannot Be Used, 45

O

Operations Are Not Possible WhenMessages Appear, 45

Optimum environmental conditions, 76Other Printing Problems, 37



83

P

Panel Tone, 4Power Connection, 78Printer Function, 27Problems Operating the Machine, 9Put Your Machine, 75

R

Remarks, 75Removing Jammed Paper, 67, 69Removing the roll holder, 61

S

Scanner Function, 43Scanning Is Not Done As Expected, 43Sending Scanned Documents When

Toner Has Run Out, 66Setting the roll holder, 62Status Messages, 30Stored Files Cannot Be Accessed, 44Stored Files Cannot Be Edited, 45Symbols, 1

T

Toner, 64TWAIN, 44, 53TWAIN Driver Cannot Be Started, 44

U

Used Toner, 66

W

When A1 is lit, 69When A2 is lit, 70When B is lit, 71When C is lit, 71When N1 is lit, 72When N3 is lit, 72When N5 is lit, 72

When N7 is lit, 72When paper does not feed in properly, 37When P is lit, 71When printer driver settings are required, 37Windows 2000, 27Windows 95/98/Me, 27Windows NT 4.0, 27Windows Server 2003, 28Windows XP Home Edition, 28

Windows XP Professional, 28



84 GB GB B286-7700



In accordance with IEC 60417, this machine uses the following symbols for the main power switch:

a means POWER ON.

c means STAND BY.

In accordance with IEC 60417, this machine uses the following symbols for the anti-humidity heater

switch:

a means POWER ON.

b means POWER OFF.

Trademarks

Microsoft ® , Windows ® and Windows NT ® are registered trademarks of Microsoft Corporation in the

United States and/or other countries.

TrueType is registered trademarks of Apple Computer, Inc.

Adobe ® , PostScript ® , Acrobat ® , are registered trademarks of Adobe Systems Incorporated.

PCL ® is a registered trademark of Hewlett-Packard Company.

Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:• The product name of Windows ® 95 is Microsoft ® Windows ® 95

• The product name of Windows ® 98 is Microsoft ® Windows ® 98

• The product name of Windows ® Me is Microsoft ® Windows ® Millennium Edition (Windows Me)

• The product names of Windows ® 2000 are as follows:

Microsoft ® Windows ® 2000 Advanced Server

Microsoft ® Windows ® 2000 Server

Microsoft ® Windows ® 2000 Professional

• The product names of Windows ® XP are as follows:

Microsoft ® Windows ® XP Professional

Microsoft ® Windows ® XP Home Edition

• The product names of Windows Server ® 2003 are as follows:

Microsoft ® Windows Server ® 2003 Standard Edition

Microsoft ® Windows Server ® 2003 Enterprise Edition

Microsoft ® Windows Server ® 2003 Web Edition

• The product names of Windows NT ® are as follows:

Microsoft ® Windows NT ® Server 4.0

Microsoft ® Windows NT ® Workstation 4.0

Copyright © 2006



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