trust caspa workshop copys3-ap-southeast-2.amazonaws.com/wh1.thewebconsole.com/wh/...get better...
TRANSCRIPT
The ESSENTIAL Leadership SkillBuilding Trust
People skills and Technical skillsWhat’s the ratio in YOUR role?
What’s the relationship like?
The first job of a leader is to inspire trust. The ability to do so, in fact, is a prime differentiation
between a manager and a leader. Covey, 2006
Trust = Speed Cost
Trust = Speed Cost
Strategy X Execution = Results
Strategy X Execution X Tax = Results
Are you paying a TRUST TAX?
Self
Credibility
Relationships
4 Cores
13 Behaviours
Stephen MR Covey!Speed of Trust, 2006
FOUR CORES OF YOUR CREDIBILITY
Integrity Intent Capabilities Results
CHARACTER COMPETENCE
Strategies to BUILD your credibility?
Identify ONE areaand then
select ONE strategy
Integrity
Make and keep commitments
!Stand for something –
live the reputation you want !Be open – the opposite of close
minded and arrogant
IntentExamine and refine your
motives !Declare your intent !Choose abundance !
CapabilitiesRun with your strengths !Keep yourself relevant !Know where you are going
ResultsTake responsibility for results – not just actions !Finish strong !Expect to win
Self
Credibility
Relationships
4 Cores
13 Behaviours
Talk straight
Demonstrate !respect
Clarify !expectations
Create transparency
Confront !reality
Right wrongs
Practise accountability
Get !better
Listen first
Keep commitments
Show loyalty
Deliver results
Extend !trust
‘Unhappy parent’ at your door! !
Which behaviours apply?Listen first
Talk straight
Behaviours that BUILD Trust
Create transparency
Right wrongs
Deliver resultsGet better
Confront reality
Clarify expectations
Demonstrate respect
Show loyalty
Practise accountability
Keep commitments
Extend trust
Covey, S.M.R. 2006, Speed of Trust p. 231 - 232 [email protected]
One of your leaders let’s you down! !Which behaviours apply?
Listen first
Talk straight
Behaviours that BUILD Trust
Create transparency
Right wrongs
Deliver resultsGet better
Confront reality
Clarify expectations
Demonstrate respect
Show loyalty
Practise accountability
Keep commitments
Extend trust
Covey, S.M.R. 2006, Speed of Trust p. 231 - 232 [email protected]
Staff meeting !Which behaviours apply? Listen first
Talk straight
Behaviours that BUILD Trust
Create transparency
Right wrongs
Deliver resultsGet better
Confront reality
Clarify expectations
Demonstrate respect
Show loyalty
Practise accountability
Keep commitments
Extend trust
Covey, S.M.R. 2006, Speed of Trust p. 231 - 232 [email protected]
Biggest ‘challenge’ last semester? !
Which behaviours apply?
Listen first
Talk straight
Behaviours that BUILD Trust
Create transparency
Right wrongs
Deliver resultsGet better
Confront reality
Clarify expectations
Demonstrate respect
Show loyalty
Practise accountability
Keep commitments
Extend trust
Covey, S.M.R. 2006, Speed of Trust p. 231 - 232 [email protected]
Can Trust be restored? !
Discuss with your partner and complete these sentences... !!!
!
!
Not when... Only when... Yes by...
Identify ONE colleague who you’d like to build more Trust with. !
Choose the 3 most relevant behaviours
“It takes 20 years to build a reputation and five minutes to ruin it.”
Warren Buffet
“A brand for a company is like a reputation for a person.
!
You earn reputation by trying to do hard things well.”
!
Jeff Bezos Founder and CEO Amazon.com
What’s YOUR school’s BRAND? !
Choose 3 words to describe it.....
What are parents expecting? Can they TRUST your brand?
‘Any interaction in which the client or customer comes into contact with our services
and forms an impression of our school.’
‘Moments of Truth’
“…about(the(behaviour(of(students(in(this(school?”
What ‘signposts’ do parents see? What are the ‘Moments of Truth’?
“…that(this(is(a(good(school”
What ‘signposts’ do parents see? What are the ‘Moments of Truth’?
Life is NOT a Dress Rehearsal!
Avoid D.H.S.
Place to go!
Thing to do!
Learn something!
Better person
4 goals on TO DO list