TSD Conference 2013

ACCOUNTABILITYWhat Does It Really Mean?

Presented by:Mark Hinson, SPHR

Chief Human Resource OfficerAdams 12 Five Star Schools

Accountability

What does accountability mean for managers, bus drivers and bus attendants?

• How do we hold ourselves responsible?

• What strategies ensure that employees will hold each other accountable?

Accountability

What does accountability mean for managers, bus drivers and bus attendants? (cont’d)

• The “Bermuda Triangle” – Job Descriptions, Evaluation and Compensation

• What is a “non-negotiable”? What does it mean and how does staff know?

Responsibility in Responding

As a supervisor/manager, what responsibility do you have to respond to:

• Anonymous letters, calls and complaints?

• Identified complaints and concerns?

Responsibility in Responding

As a supervisor/manager, what responsibility do you have to respond to: (cont’d)

• Internal expression of intimidation, harassment and/or discrimination?

• Clarity of the role between drivers and attendants?

• Workplace conflicts?

Fit For Duty

• Addressing performance as a result of a decline in physical and/or mental health

• Maneuvering Family Medical Leave Act and Americans with Disabilities Act

• Second and/or third medical opinions

Fit For Duty (cont’d)

• Maintaining the employer’s right to seek additional medical advice

• Don’t act like a physician – communicate observable actions and behaviors that support your concerns

Managing PerformanceUse of Counseling Session

Clarity of ExpectationsCommon Understanding of Policies

and ProceduresRole DefinitionIn Essence Putting the Employee on

NoticeNOT a part of formal Discipline or

Progressive Discipline

Managing PerformanceProgressive Discipline

Verbal Warning (confirmed in writing)Written WarningDecision Making Day w/ re-entry

meetingTermination

Communication must state the level of discipline.

Wrap Up

• Next steps for personal accountability

• Next steps for holding staff accountable

• Next steps for staff to hold each other accountable