www.tts-hs.no

AMS ProgrammeAftersales, Maintenance, Service

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2 | www.tts-hs.no

Introduction to the TTS group

The TTS group is an

international technology-

based company, supplying

cargo access and drilling

equipment to the marine and

offshore industries. Working

closely with customers to

devise intelligent and

innovative solutions, TTS offers

the expertise to improve

productivity, quality and

system capacity, so increasing

profitability and competitive-

ness. Close cooperation within

the group enables TTS to

deliver integrated products

and know-how for cargo

handling, drilling and mooring.

The parent company of the

TTS group, TTS Marine ASA,

was established in 1966 with

company headquarters based in

Bergen, Norway. TTS Marine

ASA has been listed on the Oslo

Stock Exchange since 1995.

The group’s activities are

organised into five business

divisions: Marine Cranes, Dry

Cargo Handling, Port and

Material Handling, Deck

Machinery, and Offshore

Drilling. These divisions are

responsible for the design and

supply of a wide range of

equipment including container

terminal technology, cargo

handling systems, cargo cranes,

hose handling cranes, special

load handling, anchor and

mooring winches, cargo access

and drilling equipment.

A worldwide aftersales and

service network operates

around the clock supporting

the entire TTS range of

products.

Approximately 1,450 people

are employed across the group.

Tel: +47 64 90 79 10

Typical products include

shiplifts, which give greater

flexibility and capacity to

repair and newbuilding yards;

slipways and side launch

systems for small and medium

sized yards; rail transfer

systems; and the fluid bed

PWT system – a newly

developed, fast moving and

flexible ship or block handling

system perfect for smaller

ships and mega yachts, giving

excellent access to the hull.

The multiwheel translifter

can be used to handle small

ship sections and heavy

components. In all TTS heavy

load applications, cradles,

trestles or pallets are used as

load supporting carriers and

enable the moving vehicle/

trolley to be disconnected

from the load.

Decades of

experience stand

behind TTS'

development of

equipment to moveloads weighingthousands of tonnes

TTS Handling SystemsTTS has developed a wide range of products and special projects for the handling

of large units designed for the offshore sector and for shipyards

4 | www.tts-hs.no

The TTS aftersales, maintenance and service programmeTo improve its product support, TTS Handling Systems has devised a comprehensive on-

demand service package giving customers ready access to spare parts and the benefit of

TTS engineers’ know-how, worldwide

Following demand from its

customers in the offshore and

shipyard sectors, TTS Handling

Systems has created a flexible

administration programme

designed to monitor and

ensure operational reliability in

customers’ equipment.

Companies adopting the

programme can then rely on

TTS as a ready service partner

at every level of operation.

Following initial instruction

from the customer as to scope

of service and required level of

operational reliability, the TTS

aftersales, maintenance and

service programme (AMS) will

significantly reduce the risk of

operational failure.

The AMS offeringThe programme can provide:

• Maintenance crew training

• Technical service personnel

• Use of TTS/STAR-IPS

administration software for

maintenance and spares

• Comprehensive surveillance

of equipment condition and

system reliability based on

maintenance performed and

availability of spare parts.

Under the programme, TTS will

ensure that spare parts are

delivered on site within 48

hours of request, no matter

where in the world the parts

are required, subject to

availability. TTS also

guarantees that a service/

technical supervisor will be on

site within 48 hours. In such

cases, tools must be provided

by the customer.

The softwareThe secure and reliable

application software uses the

TTS/STAR-IPS database which

gives customers a choice of

four levels of service:

• Identification and

registration of spare parts

• Spare parts stock control,

with enquiry and order sent

direct to TTS Handling

Systems

• Comprehensive

maintenance system

• Surveillance, inspection and

regular equipment

condition reporting with a

direct link to TTS Handling

Systems.

The budget is presented in a matrixbetween finance and technicalaccounts. The system may beintegrated with external costcontrol tools, and has a built ingateway to various accountingsystems

The TTS spare parts register

keeps track of all parts that

may be subject to replacement

on all of TTS Handling Systems’

delivered projects. The register

will always be kept up-to-date

by TTS. Any upgrade to, or

superseding of, existing spare

part models will immediately

be logged into the register, and

the customer notified.

An important feature of the

PMS software module is the

control of materials and

services. The spare part

window contains all stock,

ordering, maker, and location

details for a part. All jobs to

which this part is connected

can be referenced via the

Connections tab.

Tel: +47 64 90 79 10

The TTS spare parts registerInternet-based supply management applications continue to improve the business of spare

parts supply. The TTS spare parts register database drives a real-time tracking system, ensuring

customers’ equipment is cost-effectively maintained with maximum uptime

6 | www.tts-hs.no

Spare parts inventory and managementLarge stocks of guaranteed, high quality spare parts are available at

short notice to TTS customers worldwide

The programme to ensure

reliable operation begins with

registering the equipment.

From there, the inventory

management system logs:

• The correct type of parts

• The number of those parts

in stock

• The amount of capital tied

up in spares so that the

system can make sure that

this is kept to a minimum.

The database can also show

a 2D or 3D image of all parts,

from the fully-assembled main

equipment down to the

smallest detail, for example a

washer, gasket or o-ring.

The number of parts required

to perform a maintenance

operation, according to

instruction, is listed in the

system and customers are

automatically given that

information when the job is

due to be performed. This

ensures that no dismantling of

critical equipment will take

place without having the

correct number of parts on site.

A warning is given if the

level of parts falls beneath re-

order level.

The re-order level will be

adjusted according to type,

interval between maintenance

operations, and delivery lead

time.

If a vital piece of equipment

is damaged and the yard has

no replacement, TTS will be

able to trace the a suitable

part through clients’ stock

worldwide.

All reports are immediately

available. These include

information on:

• Parts used

• Parts in stock

• Parts on order

• Parts to be ordered,

• Turnover of parts

• Cost of parts used

• Cost of parts in stock.

The shortest possible

time from the

customer’s request

to the dispatch of

service personnel

and spare parts

Tel: +47 64 90 79 10

The international standard DIN

31051 sets out the measures

required to determine and

assess as well as to maintain

and restore the actual

condition of technical systems.

The measures fall into three

categories:

• Maintenance: measures to

maintain the required

condition

• Inspection: measures to

determine and assess the

actual condition

• Corrective maintenance:

measures to restore the

required condition

The system is based around

maintenance intervals which

can either be daily, when at

operation, weekly, monthly,

annually or by running hours.

The maintenance can be

carried out as a complete

review of all equipment, or on

a manageable job-by-job basis.

Maintaining the system one

piece of equipment at a time is

less time consuming and can

easily be executed during

regular operation. Maintaining

22 trolleys or a complete panel

production line in one session,

for example, is both time

consuming and can delay

operations in the yard.

All actions performed on the

equipment will be reported

into the database, for example

running hours, unscheduled

stops, and breakdowns.

If a breakdown occurs, it will

be described, along with the

action taken to rectify the

problem. That will, in turn give

valuable information so that

TTS can investigate the cause

of the breakdown and, if

necessary, modify the

maintenance procedure, the

intervals between

maintenance operations, or

the equipment itself.

Based on feedback to the

system, customers will be

notified automatically when

the next piece of equipment is

due for maintenance.

Unscheduled stopsAny unscheduled repair will be

reported into the system and,

based on an accumulated

history, a fairly accurate view

of the equipment’s reliability

can be taken.

Unscheduled stops are

always costly as the mechanics

are not at the location, there

are no tools ready, no spares

will have been ordered, and

none will be in stock.

All reports are immediately

available. These include

information on:

• Maintenance done

• Maintenance due

• Maintenance overdue

• Unscheduled repairs

• Cost of maintenance.

With careful reporting and

pricing of maintenance staff

and spare parts, the system is

able to give an accurate cost

control of the maintenance

and compare this against

budget. The cost can be broken

down by parts, and the cost

value of maintenance and

operation against the cost of a

new model can be measured.

MaintenanceBecause of the nature and scope of its business, TTS has developed a wide range of

engineering skills to suit its varied customer market sectors. TTS engineers are

therefore able to fulfil customer requests for service across its entire portfolio

8 | www.tts-hs.no

SurveillanceRegular monitoring is key to successful maintenance and breakdown prevention.

Customers can rely on the TTS administration programme to ensure cost-effective

operation and optimised equipment uptime

A survey is an examination by a

qualified surveyor on a piece of

equipment in order to report on

its condition. This is done by:

• Monitoring the

maintenance programme

• Monitoring corrective

repairs

• Monitoring accident and

incident reports

• Monitoring spare parts in

stock

The maintenance reporting

system is a database of

knowledge, which can be used

to alter the maintenance

intervals to suit the rate of

operation, and thus save

unnecessary cost on

maintenance and spare parts.

Because TTS has a database

of surveillance from clients

worldwide, customers are able

to receive feedback concerning

maintenance intervals and

procedures, use of spare parts,

and incident prevention.

TTS is also able to search for

the availability of spare parts

from other clients. Then, once

found, send the part to its

required location, provided the

assent of the owner is given.

Reports can be designed accordingto the owner’s requirements andpresented on the web or asprintouts. Key PerformanceIndicators (KPI) can be created forall available data

Tel: +47 64 90 79 10

The crewing sector is highly

competitive, but there is

always a danger of shortage in

suitably qualified crew

members. Industry regulation

is demanding higher training

standards, and growth in the

world fleet has put its own

pressure on operators, who

need to hire and retain

competent, qualified, well-

trained and motivated crews.

TTS has created a programme

of seminars and practical

workshops designed to

educate maintenance crew in

the latest methods, theories

and technologies employed in

the material handling

industries. The training meets

mandatory international

compliance standards for

maintenance.

Training is usually held at the

customer’s office or yard

location and can be tailored to

encompass any material

handling technology

requirements concerning TTS

equipment. Sessions are run by

experienced engineers who

have a good understanding of

the capabilities and

compatibility of multinational

crews.

A certificate is issued at the

end of the programme as a

record that the participant has

reached the required standard

of expertise.

Training of maintenance crewExperts in their field, TTS service engineers are able to contribute valued knowledge

and experience to the training of maintenance personnel, to improve crew quality,

compliance and retention

10 | www.tts-hs.no

Information and planning system for yard managementThe TTS/Star Information and Planning System has been cost-effectively implemented

in a variety of locations and yards. The system covers all aspects of yard management

from environmental and safety regulation compliance to budget control

The TTS/Star Information and

Planning System has been

developed specifically for yard

management. The system is

designed to help:

• Follow up planned and

corrective maintenance

• Propose budgets and

control costs

• Issue requisitions and direct

purchases

• Keep stock and handle

supplies

• Evaluate plant criticality

and condition

• Plan work and report work

done

• Receive and handle

documents, forms, etc

• Administrate, and distribute

QA procedures

• Follow up surveys and

report

• Follow up lessons learned

• Replicate data between TTS

and customer.

TTS/STAR-IPS is DNV-approved

software. Licences to operate

the software include the

following modules:

• Technical accounts

• Equipment/asset

management

• Work planning

• Project

• Reports

• Materials and services

• Requisitioning and

purchasing

• Budget and cost control

• Documents

• Forms

• Safety management

• Guarantee claims

• Crew

• Required look up tables and

common codes

• All TTS/STAR software

licences are for an

unlimited number of users.

Tel: +47 64 90 79 10

TTS Handling Systems’

database will be located at a

server in Norway and will be

maintained by TTS. Customers

will therefore not need to

educate a user to maintain the

software.

A password will be

administered, allowing

customers to enter the

database at their level of

choice, giving access to

information on spare parts

and/or maintenance

administration for yard

equipment.

All maintenance will be

executed according to

instructions given in the

database, then reported back

into it. The use of spare parts

will also be reported into the

database. TTS will then be able

to monitor the condition of

the equipment and/or its

maintenance progress and

automatically supply spare

parts to the customer.

The volume of spares to be

kept in stock will be

determined by the

maintenance interval and the

availability of spares and lead

time.

The databaseThe TTS database is used for the administration of spare parts, maintenance of equipment,

and incident reporting. Customers can choose their level of access to the database

according to routine requirements

TTS companies worldwidewww.tts-marine.com

CANADATTS Sense (Canada) Ltd6708 – 75th StreetEdmonton, Alberta T6E 6T9Tel: +1 780 430 1833Fax: +1 780 430 1834michael.symchuk@sense-edm.com

CHINATTS Hua Hai Ships Equipment Co. Ltd 18th floor, 3255 Zhou Jia Zui RoadCN-200093 ShanghaiTel: +86 21 6539 8257Fax:+86 21 6539 7400info@tts-huahai.com

TTS-Keyon Marine Equipment Co. Ltd.Lan Gan Qiao,Feng Huan Town216514 Zhang Jia Gang CityTel: +86 5125 8425 988Fax: +86 5125 8425 908info@keyonmarine.cn

TTS Marine Shanghai Co. Ltd No. 433 Gao Xiang Huan RoadGaoDong Industrial Park, PuDongShanghai 200137Tel: +86 21 5848 5300Fax: +86 21 5848 5311sales@tts-marine.cn

TTS Bohai Machinery Co. LtdSujia, Dalian Wan StreetDalianTel: +86 411 8711 2670Fax: +86 411 8711 2702info@tts-bohai.com

CZECH REPUBLICTTS Kocks Ostrava s.r.o.U Reky 808720 00 Ostrava-HrabováTel: +420 596 782 708Fax: +420 596 782 707info@tts-kocks.cz

FINLANDTTS Liftec Oy Tuotekatu 8, FI-33840 TampereTel: +358 3 31401400Fax: +358 3 31401444liftec@tts-liftec.fi

GERMANYTTS Kocks GmbHWachtstrasse 17/24, D-28195 Bremen,P.O. Box 104080, D-28040 BremenTel: +49 421 52008-0Fax: +49 421 52008-20info@tts-kocks.de

TTS Ships Equipment GmbH Wachtstrasse 17-24, D-28195 BremenP.O. Box 103840, D-28038 BremenTel: +49 421 3 35 84 0Fax: +49 421 3 35 84 98info@tts-se.de

TTS-LMG Marine Cranes GmbHEinsiedelstr. 6D-23554 LübeckTel: +49 451 4501 730 Fax: +49 451 4501 392info@tts-lmg.de

ITALYTTS Marine s.r.lPonte Colombo, 16126 GenovaTel: +39 010 24 81 205Fax: +39 010 25 43 191info@tts-marine.it

KOREATTS Kocks GmbH Korea Co. Ltd#1664-10, Songjeong-DongGangseo-Gu, Busan 618-270Tel: +82 51 831 8401Fax: +82 51 979 5610mail@tts-kocks.co.kr

TTS KoreaRM 625, Ocean Tower# 760-3 Woo 1-Dong, Haeundae-GuBusan 612-726Tel: +82 51 740 6081-3Fax: +82 51 740 6084info@ttskorea.co.kr

NORWAYTTS Marine ASA Laksevågneset 12P.O. Box 32 LaksevågNO-5847 BERGENTel: +47 55 94 74 00Fax: +47 55 94 74 01info@tts-marine.no

TTS Sense ASAndøyfaret 3NO-4623 KristiansandTel: +47 38 00 05 70 Fax: +47 38 00 05 71mail@sense-edm.com

TTS Sense ASJåttåflaten 10NO-4020 StavangerTel: +47 51 81 16 00Fax: +47 51 81 16 01mail@sense-edm.com

TTS Sense Drill Fab ASSpjotnesetNO-4645 NodelandTel: +47 480 30 500Fax: +47 3818 9001jan.ove.aasen@sensedrillfab.no

TTS Sense MUD ASAndøyfaret 7NO-4623 KristiansandTel: +47 3800 0570Fax: +47 3800 0571mud@sense-mud.no

Wellquip Holding ASSømsveien 216NO-4638 KristiansandP.O.Box 6033NO-4691 KristiansandTel: +47 917 94 000Fax: +47 38 10 89 88post@wellquip.com

TTS Marine Cranes ASLaksevågneset 12P.O. Box 32 LaksevågNO-5847 BergenTel: +47 55 34 84 00Fax: +47 55 34 84 01info@tts-mc.no

TTS Marine Cranes ASRegional office, Barstølveien 26Servicebox 602NO-4606 KristiansandTel: +47 38 04 95 00Fax: +47 38 04 95 01info@tts-mc.no

TTS Offshore Handling Equipment ASLarsgårdsvn 4P.O. Box 9 Servicebox, NO-6025 ÅlesundTel: +47 70 32 92 60Fax: +47 70 32 92 61info@tts-ohe.no

TTS Handling Systems AS Holterkollvn 6, P.O. Box 49 NO-1441 DrøbakTel: +47 64 90 79 10Fax: +47 64 93 16 63info@tts-hs.no

TTS Ships Equipment AS Laksevågneset 12P.O. Box 165 LaksevågNO-5847 BergenTel: +47 55 11 30 50Fax: +47 55 11 30 60 info@tts-se.no

SINGAPORETTS Sense Singapore Pte Ltd International Business Park 3#03-23 Nordic European CenterSingapore 609927Tel: +65 68906521 / 23Fax: +65 68906522paul.bruton@sense-edm.com

SWEDENTTS Port Equipment ABKämpegatan 3SE-411 04 GöteborgTel: +46 31 725 79 00Fax: +46 31 725 78 04info@tts-port.se

TTS Ships Equipment ABKämpegatan 3SE-411 04 GöteborgTel: +46 31 725 79 00Fax: +46 31 725 78 00info@tts-se.se

USATTS Sense 363 N. Sam Houston Parkway East,Suite 1100, Houston, TX 77060Tel: +1 281 405 2691Fax: +1 281 405 2692rolf.gullaksen@sense-edm.com

TTS Marine Inc. 6555 Powerline Road, Suite 410Fort Lauderdale, FL 33309Tel: +1 954 493 6405Fax: +1 954 493 6409info@tts-se.us

VIETNAMTTS Vietnam4th Floor, Harbour View BuildingNo4, Tran Phu StreetHaiphong CityTel: +84 31 3686519Fax. +84 31 3686516info@tts-se.vn

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