tts successstory asian bank front office workers learning
TRANSCRIPT
tts knowledge matters. www.tt-s.com
SUCCESS STORY
LEADING REGIONAL ASIAN BANK paves the way for
digitization of systems training
The interactive e-learning modules allowed 289 of its private
banking front office users to learn through system simulations at their
own learning pace – resulting in over 50% cost savings and increased
learning effectiveness.
LEADING REGIONAL ASIAN BANK PAVES THE WAY FOR DIGITIZATION OF SYSTEMS TR AINING
www.tt-s.com
Headquartered in Singapore, the client, a leading bank in Asia, has
approximately 21,000 employees with branches across 18 markets and is
listed on the SGX. In recent years, the client has recognized the power of
digitizing corporate learning and has entrusted tts partner Synpulse
to evolve its training solutions. With the aid of tt performance suite,
the client is one of the early adopters in the Singapore Financial
Industry to digitize its systems training and paves the way for other
banks to do the same.
LEADING REGIONAL ASIAN BANK PAVES THE WAY FOR DIGITIZATION OF SYSTEMS TR AINING
www.tt-s.com
The challenge
Previously, the bank’s employees had to attend
workshops whenever there were
enhancements. This incurred unnecessary costs,
leading to productivity loss and high cost of
training. Trainings were conducted in classrooms
and training materials produced were often
presented in static and non-engaging manner in
PowerPoint. As a result, very little know- ledge
from the classroom training
was retained and the employees relied on the handouts to re-learn and navigate through the systems by themselves.
The solution
tts partner Synpulse utilized tt performance
suite’s ergonomic software capabilities to create
an interactive system simulation. 87% of front
office users reported that the simulations
closely resembled the systems and helped them
greatly in
mastering the systems. The bank also found that
its cost of training was reduced by 52.3% with
total hours spent on training decreased by
46.2%. The significant improvements in
productivity and user engagement has resulted
in four subsequent training solutions projects.
52% Cost savings Increased learning effectiveness
46% Time savings
LEADING REGIONAL ASIAN BANK PAVES THE WAY FOR DIGITIZATION OF SYSTEMS TR AINING
www.tt-s.com
The implementation
The authoring team worked closely with various functions across the bank to ensure that modules were relevant and en- gaging. Over the span of four projects engaged with the client, Synpulse has cre- ated over 25 e-learning modules with the help of tt performance suite. These modules covered a range of bank processes and train front office users to navigate across various platforms. tt performance suite’s cloud hosting solu- tion made it easy for several authors to draft and review a module independently via the module’s portal links. Distribution of learning content was done via the client’s intranet, thereby making learning content easily accessible to all required staff members.
The benefits
Experiential learning Through the e-learning modules, users are given the opportunity to undergo realistic simulations of how databases and systems function in reality.
Flexible learning E-learning modules allow users to control the pace of their learning, thereby better tailoring their learning to suit their individual needs.
Deepening of domain knowledge Compared to classroom trainings, topics covered in e-learning modules allow users to have more in-depth knowledge of the topic and thus have a more holistic understanding of the subject matter.
“tt performance suite has strong authoring
capabilities to produce realistic simulations
for end- users. In the domain of systems
training, tt performance suite is especially
useful for transferring knowledge in an
engaging and effective manner. The e-
learning modules created were well-
received by staff and it enhanced learning
capabilities through its flexible learning
pace and experiential nature.”
CORPORATE LEARNING PROJECT MANAGER AT LEADING
REGIONAL ASIAN BANK
tts knowledge matters. www.tt-s.com
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Fern Chartreuzenberg 39 3220 Holsbeek Belgium +32 16 44 20 40 M +32 495 234 435 [email protected]
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