tuesday talk john henry
TRANSCRIPT
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Cross-cultural Communication
Being a Good Guest ina Country Not Your Own
by John Henry
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A bit about me
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Topics
1. Culture Shock
2. Cross-cultural Tools
3. Specific Tips for Panama
4. Integration into the Culture
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Symptoms of a bigger problem
wondering why everything takes so long to accomplish?
constant misunderstandings?
not being able to communicate?
perceived dishonesty or lack of integrity?
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Culture Shock
Do you ever feel like Yosemite Sam?
Understanding is everything
The stages of culture shock
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What stage are you at?
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Cross-Cultural CommunicationCodification and De-codificationOur Perception is based upon many things
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Our system of Codification
Culture or Sub-culture
Past Experiences
Personality
Attitudes
Values
Knowledge
Feelings
Culture or Sub-culture
Past Experiences
Personality
Attitudes
Values
Knowledge
Feelings
“US” “THEM”
XX
X
XX
XX
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So whose responsibility is it anyway?
Everyone’s but…
Were you invited to this country by a national? I wasn’t.
Do you think everyone is happy about the government’s decision to promote this area for tourism?
A guest, whether invited or uninvited, carries the responsibility to adapt to the host’s way of doing things. Any accommodation the host makes for the guest is bonus.
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Culture Shock Is Real!
Unfortunately the only way out of this vicious cycle is through engaging the last steps of cultural engagement.
Confronting deeper cultural/personal issues
Adaptation & Assimilation
Without engaging in these steps, life will be a constant frustration
It isn’t easy. Paradigm shifts.
Ready to go forward? Let’s go.
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What can we do?
We can’t control others, but we can control ourselves
practical cross-cultural tools
shift of mentality
deference and interest in the other
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Cross-cultural Tools
One-Down Approach
Deference
Genuine Interest in others
“I don’t know best, can you help me understand?”
Ask questions…pause and wait for the answer…actually listen
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Cross-cultural Tools
Observe, observe, observe
Be slow to speak
Warm Climate Culture vs. Cold Climate Culture
Different isn’t Wrong
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Cross-cultural Tools
Self-Examination
How am I perceived?
What is my relationship with my neighbors?
Am I fulfilling stereotypes?
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Specific Tips for Panama
Learn history from a Panamanian perspective
“Cutting” in line
Not clearing your table at fast food
Greet when entering any room including businesses and elevators
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Specific Tips for Panama
Shame—-“¡Es un Sinvergüenza!”
Obligation always in the hands of the planner
Jobs, Luncheons, Parties
The “Llamada Perdida”
Take time to talk
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Body Language
Lip Pointing
Facial Expressions
Eye contact (or lack there of)
Close talking/close queueing
Staring
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Body LanguageThings to avoid
Visible signs of
impatience
annoyance
anger
Pointing with the finger
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Vision for the FutureIntegration and Cooperation
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Integration
Whatever your reasons for coming, we are all here now
Make a commitment to make one small change each month
Pluralism
Salaam, Shalom, Being Human…
Peace is not just the absence of war
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Cooperation
Different ideas of development and quality of life
Empowering
Being involved by supporting local initiatives