tutor.com faculty orientation · interactive whiteboard, shared web browsing stress impedes...
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Tutor.com Faculty Orientation
Danny Clark
Client Services Manager
“I love this service and cannot thank my school enough for offering it.”- College Student
About Tutor.com
Demonstration – Student Experience
About Our Tutors and Methodology
Tutor.com Reporting for Faculty with Tutor.com Course Access
Demonstration –Your Faculty Dashboards if Applicable
How to Incorporate Tutoring in Your Course
Q&A
What We Will Cover
Tutor.com Orientation
“This is one of the best things my college implemented. Super excited about it and would just recommend that you send out emails of how to sign for it and use it to
all students because not everyone knows about it!!”-College Student
SUPPORT IN 118 SUBJECTSMathBasic Math, College Algebra, Geometry, Trigonometry, Pre-Calculus, Calculus 1 – 3, Statistics, Finite Math, Discrete Math, Symbolic Logic, Linear Algebra, Quantitative Reasoning, Quantitative Methods
ScienceGeneral Science, Earth Science, Biology, Chemistry, Organic Chemistry, Physics, Anatomy & Physiology, Microbiology, Physical Science
History and Social ScienceU.S. History, World History, Government, Political Science, Geography, Psychology, Sociology, Research Methods
WritingWriteTutor™ Essay Review (12 hour turnaround), Literature, Vocabulary, Grammar, Essays, Research Papers, Creative Writing, Poetry, ESL, Reading Comprehension
BusinessIntroductory Finance, Introductory and Intermediate Accounting, Introductory Economics, Introductory and Intermediate Microeconomics, Introductory Macroeconomics, Business Law, Principles of Management
NursingMedical Surgical, Medical Terminology, Care Plans, Pathophysiology, Pharmacology, Clinical Assessment, Clinical Management, Acute Care, Primary Care, Advanced Writing, Anatomy & Physiology, Allied Health, Healthcare Administration, Health Services, Evidence-Based Practice, Epidemiology
Computer Science & ProgrammingIntroductory Computer Science, C++, Java, Web Design (HTML, CSS PHP), Python, Database Systems (SQL), Microsoft Systems (Excel, Word, Powerpoint, Access)
HELLO!World LanguagesSpanish, French, German, Italian
Career ServicesOn-Demand Resume and Cover Letter Writing Strategies,Drop-Off Resume and Cover Letter Feedback,Live Interview Preparation, Online Job Applications, Job Search National & Local, Career Resources
2019 New SubjectsManagerial Accounting
Tax AccountingCost Accounting
Intro to Criminal Justice
HELPING YOU HELP STUDENTS
▪Extra hands: Another place to direct students for extra support, human touch
▪Remediation: Provide struggling students extra academic support
▪Intervention: Helping you identify struggling students
▪Trends: Identifying core topics students are requesting help in
AFFECTIVE IMPACT: BUILDING A GROWTH MINDSET
97.69% 98.81% 96.62% 96.27%Say they would
recommendTutor.com to a friend
Say they’re gladtheir school offers
Tutor.com
Say Tutor.com makes them more confident
about school work
Say Tutor.comhelps improve their grades
My review was excellent and very quick. 11 hours after submitting my essay I had complete feedback! The tutor even included some aids to help with my writing. Thank you for a great service!
—Composition student, March 2017
“”
ONLINE TUTORING FOR YOUR STUDENTS
24/7 on-demandaccess to an online tutor.
Safe, secure one-to-one live connections with real tutors.
Accessible from internet enabled PC or Mac and Mobile
Browsers.
Tools to optimize STEM experience: graphing calculator,
code editor
Coursework Help, Test Prep, Basic Skills, Research
Subject coverage customized to your catalog in targeted
courses.
NEW! Meeting Space NEW! Writing Projects
CUSTOMIZABLE LANDING PAGE
Students and tutors solve problems together by drawing, importing
images and other content, or using Tutor.com’s library of
drag-and-drop shapes, symbols and commonly-used math/science
formulae
Students and tutors communicate through simple text chat
The Online Classroom runs right in the student’s web browser, so there
are no required plugins or special hardware/software required for full
functionality
Online Classroom - Live tutoring, whiteboard and chat
WHITEBOARD COLLABORATION TOOLS
http://www.tutor.com/classroom/practice
Whiteboard and Features
Graphing Calculator (Real Time Graphing and Palets)
Text Editor (Copy and Pasting Text)
Code Editor (Computer Science)
Share File (uploading documents)
Share Screen (Coming in Jan 2020))
12 HOUR DROP-OFF ESSAY REVIEW
▪ Our tutors review the essay for higher-order and lower-order writing concerns
▪ Students receive detailed feedback on their writing in under 12 hours—guaranteed
LIVE CAREER COACHING
Expert coaches available 24/7/361
29 second average wait time, YTD
Beginning-to-end career support:―Exploring best-fit careers
―Finding local job opportunities
―Finding resume templates & writing your resume
―Drafting a cover letter
―Preparing for an interview
Can be added to any Tutor.com program at your current hourly rate
DROP-OFF RESUME & COVER LETTER REVIEW
Drop off an essay or cover letter anytime & get detailed feedback fast―Guaranteed turnaround: 12 hours
―Average turnaround, YTD: 2.35 hours
Feedback includes comments on your document, plus higher-order feedback & recommended next steps
Can be added to any Tutor.com program at your current hourly rate
CROSS-DEVICE SUPPORT
iOS AndroidWindows, OSX & Linux
…or any other HTML5 device
YOUR STUDENTS ARE OUR STUDENTS
Student Experience Demonstration
PERSONALIZED LEARNING ENVIRONMENT
OUR TUTORS We recruit, screen and manage the industry’s largest network of
on-demand subject matter experts. Our tutors deliver powerful,personalized academic support in every session.
A Constant Cycle of Quality Control
THE TARGETED TUTORING APPROACH:
Quality Control
MONITORINGMENTOR
PROGRAM
AUTOMATIC SOFTWARE
FLAGS
TRANSCRIPT REVIEW
STUDENT FEEDBACK
ADMIN FEEDBACK
TUTOR FEEDBACK
TUTOR RESOURCES
Core Learning Principles – The Instructional Moment
THE TARGETED TUTORING APPROACH
The more you know, the more you know
Tutors begin each session by identifying student gaps in
learning
To be effective, learning must be relevant to the
student
Tutors address the specific needs articulated by the student
He who does the work, does the
learning
Tutors use leading questions and examples to demonstrate
concepts – students do the work
The brain loves novelty
Multi-modal instruction via chat, interactive whiteboard, shared
web browsing
Stress impedes learning
Tutors are available on the student’s schedule and use
positive reinforcement
Confidence and mindset are crucial
Anytime, anywhere access to subject matter expert builds
confidence
STUDENT SATISFACTION SURVEYS
Tutor Satisfaction Rating:
Are you glad your school offers this service?
Would you recommend this service to a friend?
Is this service helping you complete your assignments?
Is this service helping you improve your grades?
Is this service helping you be more confident about your course?
HIGH STUDENT SATISFACTION:Ratings from Tutor.com College Student Users
4.5
97%
95%
94%
94%
95%
“I am glad that my school offers the online tutoring service. It is hard to go to the college for the tutoring and the tutors are only available at certain times. This is nice having tutors available at my convenience.
40% Survey Response Rate
Data Services
CONNECTING TO THE FACULTY DASHBOARD (LMS COURSE ACCESS ONLY)
ACTIONABLE ANALYTICS IN THE FACULTY CLIENT PORTAL
See aggregate usage at a glance, or drill
down to on-demand reports to learn
more
TOPIC ANALYSIS – EXAMPLE: ALGEBRA
PREDICTIVE INSIGHTS™ DATA ANALYSIS:The Diagnostic Moment
Tutoring Session
Post-session diagnostic assessment
STUDENT TUTOR
TUTOR
PREDICTIVE INSIGHTS™ : EARLY ALERTS
Campus Student Username Subject Date Time Length Early Alert?
ABC College 1 [email protected] Math - Algebra 06/29/2013 5:41 PM 13.75 X
ABC College 3 [email protected] Math - Statistics 06/12/2013 11:44 AM 44.40 X
ABC College 4 [email protected] Math - Statistics 06/23/2013 7:00 PM 13.80 X
ABC College 3 [email protected] English - Writing Center
06/29/2013 1:06 PM 21.47 X
ABC College 1 [email protected] English - Writing Center
06/08/2013 7:17 PM 12.60 X
ABC College 5 [email protected] English - Writing Center
06/15/2013 9:51 PM 22.00 X
ABC College 4 [email protected] Accounting 06/02/2013 10:28 PM 49.70 X
ABC College 2 [email protected] Accounting 06/11/2013 9:26 PM 14.88 X
ABC College 2 [email protected] English - Writing Center
06/13/2013 3:21 PM 10.65 X
NOW AVAILABLE: WRITING PROJECTS
A new way to get help with complex writing assignments
Instead of submitting each draft of your paper as a one-off, Writing Projects let you re-submit successive drafts to the sametutor, to receive ongoing feedback as your essay evolves
Will also enable Tutor.com to provide reporting at the project level, so partner schools can see how many drafts each student went through before handing in the assignment for credit
No additional charge for Tutor.com partner schools
Subsequent reviews will have expanded maximum review lengths to allow tutors to re-familiarize themselves with feedback from previous drafts before providing new feedback
Student can review and return to previous
writing projects anytime…
…or click here to start a new writing project
Student can upload new drafts anytime &
have them reviewed by the same tutor
Spreading the Word
CLIENT RESOURCE CENTERwww.tutor.com/clients/highered (password:faculty)
DIGITAL TOOLS TO HELP SOCIALIZE TUTORING
PROMOTE TUTORING IN YOUR COURSE
Post Course Announcements
Create a Tutoring Discussion Board
BRINGING TUTOR.COM TO THE CLASSROOM
Review & Familiarize Yourself
Understand the login process
Review videos and studies on the Client Resource Center
Share with colleagues
Actively Engage Students
Add in highly visible locations within the course page
Add to your syllabus
Mention it in class
Post an announcement on course page
Email students reminders before significant assignments/exams
Require tutoring as part of an assignment or provide Extra Credit
