AspenDrudeFinalPortfolio

TheUniversityofWestFloridaWorkAmerica

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TableofContentsCapstoneReflection pg.3-5InformationalInterviewI pg.6-9InformationalInterviewII pg.10-13CivicEngagementReflection pg.14-15MidtermSelf-AssessmentForm pg.16-17WorkSamplesfromInternship pg.18-29 StudentEmail pg.19-20 EmployerEmail pg.21-22 AbandonedEmail pg.23 BlogPost pg.24 AnalyticsPowerPoint pg.25-29

WorkSamplesfromCourse pg.30-39 MidtermAssessment pg.31-36 CaseStudy pg.37 EcolabSupplyChainLogisticsModel pg.38-39

AcademicCourseSyllabus pg.40-44

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CapstoneReflectionWhenIfirstcametoWashingtonD.C.,mygoalwastobeanawesomehumanresource

managerinalargecorporation.Ibegananinternshipwithasmallstartupcompanyatthebeginningofthissummer,whichwasreallyagainstwhatIwantedformyfuture.However,Ireallywantedthechancetogrowinmoreareasthanjusthumanresources.Ididnotexpecttochangeinasubstantialmannereitherprofessionallyorprofessionallythroughoutthesummer;Iwasextremelywrong.

MyfirstdayatWorkAmerica(mycurrentinternshipsite)Iwasgiventhreedifferentprojects.Ihadextremeautonomyontheseprojects,whichIfoundwasimportanttome.Thisisthefirstthingthathaschangedformeprofessionally.Ifoundthatautonomyandtaskvarietywerebothextremelyimportanttome.Ihadneverrealizedthisbefore,butitonlyincreasedmyloveforhumanresources.Humanresourceshasmanydifferentareas,andifIlearnedanythinginLEAD,itwasthatitisveryimportanttomakesurethatyourvaluesmatchwiththatofthecompanyyouarestrivingtoworkfor.ThatisavaluethatIhavejustrecentlyfoundasextremelyimportant.

DuringthesenewprojectsthatIwasdoing,Ireallygottohaveasaysoinalotofotherthingsthatwerehappeninginthecompany.Igettositinonmeetingsandlearnthingsaboutotheraspects,suchasfinance,IT,anddesignofthewebsite.I’vegottenthechancetogivemyperspectiveonthingsfromahumanresourceperspective,andthatisextremelyintrinsicallyexcitingformetobeabletousemypreviousknowledgewithintheworkplace.I’vegottenthechancetolearnaboutanalyticsfromsixplusdifferentsites.IamresponsibleforpresentingthesenumberstotheteameveryMonday,andthatmakesmefeelimportant.Ihaveamainpresentationinoneofourteammeetings,anditreallygivesmesatisfactiontoknowthattheworkthatI’mdoingisactuallyimportant.

AsIfoundoutinouroriginalvaluessessioninLEAD,knowledgewasmynumberonevalue.Idefinitelystillagreewiththis,asknowledgeisongoingwithinmyfield.IhavegottenthechancetotalktomultipleHRmanagersaswellasprofessorswithinthehumanresourcefield.Ihavegottenthechancetohearworldrenownedchiefhumanresourceofficersspeaktoacrowdof15,000pluspeoplehereinD.C.MyeyeshavebeenopenedtothemanydifferentpathsthatIcantake,whichpreviouslyIwasnotawareof.

Oneofthesepathsisgraduateschool.Ihavethoughtaboutgraduateschoolpreviously,however,thisprogramhasgivenmethechancetoreallygetinvolvedindifferentprograms.Ihavegottentositthroughgradschoolpanelsandvisitgradschoolsaroundthearea.ThishasgivenmetheopportunitythatIdon’tfeelasifIhaveinPensacola.Ihavealsochangedinthisarea.IhavedecidedthatIwanttogotogradschool.Ihaven’tdeterminedwhere,however,Ihaveseenhowmanypeopleinmyfielddohavethesedegrees.Ihaveseenhowmuchknowledgethesepeoplelearningradschool,andthatalignswithmyvalues.

Ihavemetsomanypeoplethroughthisprogramthatareextremelyintelligent,andalmostallofthesepeoplehavedifferentleadershipstyles.Thisprogramhasbackedmyopinionofmyleadershipstyle;Ihavenotchangedinthisaspect.Typically,Iamtheonethatisteamcaptainorleadingthegroup.Ienjoybeingabletoleadpeopleandpushingthemtowardstheendgoaloftheclassorcompany.However,somethingnewthatIhavelearnedaboutmyleadershipstyleisthatIneedtoworkonmyconfrontationskills.Mycustomerserviceskillsaregreat,however,Ineedtobeabletoconfrontpeopleinordertobeastrongleader.Ienvision

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myselfbeingawellculturedleaderineveryarearegardingpeopleskillsinordertobethebestCHROorCEOthatIcanbe.Thatleadsmetomynextpoint.

WhenIcamehere,mygoalwassimple;becomeasuccessfulHRprofessional.Now,mygoalistobecomeaninternationalcorporation’sCHROorCEO.IfeellikethisreallyportrayshowI’vegrownbothprofessionallyandpersonally.Ifeelsomuchmorepositiveaboutbeingabletodothesethingsthankstoparticipatinginthisprogram.Ihavealwaysbeenadeterminedstudentwithasubstantialamountofdrive,however,InowtrulybelievethatIcoulddothiswiththecompaniesthataremygoalsasfuturecareerchoices.

Myfuturegoalsincludehavingmoreofanimpactonotherswithinmyfield,successfullyfindacareerwithinacompanythatchallengesmeandalignswithmyvalues,completegraduateschool,andmakemycompanyabetterplacebecauseofwhatIdoonadailybasis.IplanonrunningforpresidentofTheSocietyofHumanResourceManagementUWFstudentchapterthisupcomingsemester.IfeelasifIcouldreallyhaveanimpactonotherstudentsasbeingaleaderandleadingthembyexample.IwantthemtobeasexcitedaboutHRasIam!IhavenarrowedmylistofcompaniesthatIaminterestedintothree:GoogleInc.,Tesla,andEcolab.Thesecompaniesreallyalignwithmygoals,andtheyareextremelyethicalandeconomical.Iplanonputtinginapplicationswithallthreecompaniesaftermygraduation.Ihavebeenlookingmoreandmoreatgraduateschools,however,Ihaven’tmadeadecisiononwhatschoolsIamgoingtoapplyforquiteyet.Makingmycompanyabetterplacewillhavetocomeinthefuture,however,beingpresidentofSHRMwilldefinitelyhelpmyleadershipdevelopmentandincreasetheamountofskillsthatIhave.

WashingtonD.C.isaverysmall,largecity.Someonetoldmethatmyfirstdayhere,andIimmediatelysaidthatthatdidn’tmakeanysense.Inowcompletelyunderstandwhatthatpersonmeant.D.C.isaprettybigcityintheformofthereisalotpackedintooneplace,however,itisasmallplaceintheformofminds.Thecityisextremelypoliticalineverythingthathappens.Thisincreasesthecompetitivenessanddriveofpeoplewithintheprofessionalrealm.

Pensacola,Floridaisarelativelysmallplace,comparedtoD.C.Thecrimeratesarelower,thelivingischeaper,andthepeoplearedifferent.IexperiencedaterrifyingeventwithinD.C.,however,thiseventreallychangedmyviewsonanumberofdifferentthings.TheperceivedactiveshootersituationthatwehadrecentlyterrifiednumerousstudentsandcreatedmasshysteriawithintheTWCcommunity.Ifoundmyselfwithmybackagainstthewall(literally)with4otherpeoplewhodidn’tknowwhattodointhisparticularsituation.Ihadnoideawhattodo,however,Icoulddooneoftwothings;Icouldbealeader,orIcouldpotentiallyletpeoplearoundmegethurt.Ichoseinthisparticularmomenttobealeader.Ilearnedabitaboutmyselfinthismoment;Iworkwellunderextremepressure.Iwasterrified,alongwitheveryoneelse.Butreally,thismademeangrierthananything.Ihavenowchangedmyopiniononimportantsocialconcernssuchasgunreform.IknowthatthingslikethiseventdonotonlyhappenwithinD.C.,however,theydon’thappenoftenwhereIlive.So,thisissomethingthathappens“onlyinD.C.”thatreallychangedmyperceptionandhowIgoaboutmyeverydaylife.

Overall,WashingtonD.C.hasbeengreattome.I’vemadesomereallygreatfriends,doneandseensomeamazingthings,andlearnedsomuchaboutnotonlymyself,butothersas

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well.I’vegrownbothprofessionallyandpersonallythissummerthankstomyinternship,TWC,andthecoursesthatIhavetaken.

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InformationalInterviewReflectionIInterviewee–StephanieGoetsch

Stephanie@sparkcareerstrategy.comCompany:FounderofSparkCareerStrategy

AlittlebackgroundonMs.GoetschandI’srelationship:IhadthewonderfulprivilegeofattendingThe2016NationalSHRMConferencethisyearinDC.Ms.GoetschwasadelightfulspeakerasshespoketoyoungprofessionalsofSHRMonhowtobuildyourtribe.Ms.GoetschisagraduateoftheUniversityofWisconsin-MadisonandthefounderofSparkCareerStrategy.ShehasworkedforcompaniessuchasChevyChaseBank,AdeccoTechnical,andU.S.PharmacopeiainmanyfieldsofHR.Shewasaverymotivationalspeaker,whichmademewanttoexploremoreaboutherandhowshestumbleduponHRandcareercoaching.Sheisayoung,successfulwomanwhohasgottentowheresheisbyworkinghardanddemonstratingherknowledgeinawaythatportrayshumanresourcesasbeingbothusefulandimportantwithinaworkplace.IhadthepleasureofsittingdownwithMs.GoetschandaskingherquestionsabouttheHRfieldandherprofessionalsuccesses.Belowisacompiledlistofquestionsthatwespokeabout.

1. HowhasyourexperienceinHRmadeyouabettercareercoach?a. Idon’tknowhowyouwoulddothisjobwithoutknowinghowthehiringprocess

works.Idon’tknowhowapersonwouldcoachandofferdirectiontosomeonewithouthavingbeenthereandactuallydonethat.Credibilityandexperienceisamainconcernwhenitcomestopeoplelisteningtoyou.

2. Whatisyourfavoritethingaboutworkinginhumanresources?

a. Myfavoritethingabouthumanresourcesisthatitispeoplebased.I’mnotreallyasystemsandprocessesperson.Beinggoodatrelationshipsmakeshumanresourceworksomuchmorefunandinterestingtome.

3. CouldyougothroughyourHRcareerfromthebeginninguntilnowagainforme?

a. Well,youcanseemypreviousemployersonLinkedIn,howeverIstartedwithbeingonthestaffingside,movedfromexternalstaffingtoinhouserecruitment,thenmovedtosmallerteamsandrecruitment,andmovedonwardtocompensation,benefits,andtraining.Theexperienceofallofthosetogether,asawhole,makesmeabettercareercoach.

4. Ifyoucouldchangeonethingatanypointintimeduringyourcareertobetter

yourselforyourcareer,whatwoulditbe?a. Well,asanentrepreneur,Iwouldhavetakenmoremarketingclasses.Itinvolves

alotmoremarketingthanIhadoriginallyexpected.Whethertheseareinaprofessionallearningenvironmentorjustasimpleonlinecourse,Iwouldhavedonemore.Iwouldhavespentmoretimestudyingthatparticularfield.

5. ArethereanytipsthatyoucouldgiveanupcomingHRprofessionalonhowtosucceed

inthisfieldthatyouwishyouwouldhaveknown?

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a. Tryalotofthings!HRisalargefield,butdivedeepintoanareaandwide.Avoidgeneralistroles.Peopleultimatelywantexpertise.Beinateamthatallowsyoutoexperienceotherareas.Understandcompensationandemploymentlaw.Expandyourhorizons.LookforateamthatallowsyoutodoandtouchotheritemswithinHR.Smallerteamsoffergreateropportunity.Doitearly!Diveintoeverythingveryearlyinyourcareer,becauseitwillbeworthitintheend!

6. AsyouhavestatedinprevioustalksandonyourLinkedInprofile,Ihavenoticedthat

youdon’thaveamaster’sdegree.Wouldyousaythatamaster’sdegreeisrequiredtobeapartoftopmanagementinHR?

a. Experience,leadership,andtechnicalknowledgetrumpknowledgeeverytime.Theabilitytowalkintoaroomwithtopexecutivesandhaveconfidenceandtalkclearlyservedmeverywell.Knowwhentostoptalkingespeciallywhenaroundtopmanagement.TopexecutivesloveworkingwithmewhichallowedmetohaveadvocacyacrosstheorganizationsthatIhaveworkedfor.GettingmyPHRcertificationwasveryhelpfulformycareeraswell.

7. Whatweresomechallenges/surprisesthatwereinvolvedwhenyoufirststartedin

HR?a. Whatsurprisesmeisthattherearebrilliantpeopleinbigcompanies,butHRis

veryundervalued.HRistheretoservetheminaverysecretariatwayintheirminds.HRdoesnotdoagoodjobatshowingvalueforthemselvesmostofthetime.ItmademeinsanebecauseIworkedreallyhardtowardsmakingHRabiggerpartintheseorganizationsthatIworkedfor.CompanieswalkalloverHR.AstalkedaboutalotattheSHRMconference,HRisstartingtocomeupmoreandmoreintheselargeorganizations.AsHRprofessionals,itisimportantthatwepushHRandshowourimportance.Companiesbringmeintoconsultforthem,andtheirHRdepartmentisveryfarbehind.Wehavetobebusinesspeopleandstartbringingupmetrics.Metricsworkfortopmanagementeverytime.Theywanttoseenumbers,sobesuretobringthemthat!

Ms.GoetschisverymotivatedinthefieldofHR,andIfeelasifthatisacommonleadershipstyleinanytopmanagementposition.ShehasthispassionforongoinglearningthatIseeinmyself.ThatisagreatmotivationalfactortoseesimilaritieswithsomeoneassuccessfulasMs.Goetsch.Ithinkthatacclimatingtochangeisoneofthebestandmostimportantthingsthatsomeoneinthehumanresourcefieldcando.AsMs.Goetschsaid,divingindeepandwideinHRisextremelyimportanttobuildingthefoundationofasuccessfulhumanresourcecareer.AsIdidlearnattheSHRMconferenceaswellasinmanyclassroomsettings,HRdoeshaveadifficulttimepresentingitselfasarelevantfieldinlargeorganizations.ThishasbeenoneofthemainpressingissuespresentedtoHRprofessionalsacrosstheworld.However,IwassurprisedtohearitfromMs.Goetschasanissuefromacareercoach’sperspective.Ms.Goetschhasaveryinterestingviewbecauseofherinvolvementinboth

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largeorganizationsandentrepreneurship.HearinghertalkabouthowHRdevaluesitselfsimplymakesmewanttolearnmoreandbeabetterleadertohelppushHRinthedirectionthatitneedstobegoing.Asanupcomingbusinessprofessional,itismydutytoincreasethewantandneedofHRprofessionalswithintheworkplacearoundtheworld.Idon’tthinkthatIcouldpicturemyselfbeinganentrepreneurasMs.Goetschhassobravelydone,however,HRisoneofmybiggestpassions.Ilovetheongoinglearningthatitensues,andIcertainlylovethepeoplethatIhavecameacrosssincedelvingintothisprofession.Ihavegottensomanyopportunities,suchastheSHRMConference,tonetwork,learn,anddevelopadifferentwayofthinkingbecauseofthisareaofbusiness.Idefinitelyplantocontinuemyeducationinthiscareerinthefuture,however,Ms.Goetschopenedmyeyesaboutgraduateschool.Ithinkthatherstatementaboutexperience,leadership,andtechnicalknowledgeisgoingtohelpmefurthermyselfprofessionally.Whoknows,maybeIwillfallintoaloveofentrepreneurshipafterIhaveworkedforlargeorganizationsandhaveabroaderviewofthehumanresourceprofession.Asofrightnow,IhavemoreofapassionforworkingtowardsincreasingHR’spresenceinlargeorganizations,specificallyintraining,development,andemploymentlaw.IlearnedthatthebeststrategiesforbreakingintoHRistoreallydivulgeyourselfintonotonlytheknowledge,butalsothecultureofyourworkplace.ItisextremelyimportanttohavebothsoftskillsandhardskillswithinHR,andIfeellikeIcanofferbothofthose.IwanttocompletelysubmergemyselfintoallaspectsofHR,andIamexcitedtobeginthatnextstageinalargeorganization!Ms.Goetschmentionedthatmarketingwasmoreimportantthanshehadoriginallythought,andthatshewishedshewouldhavestudiedmoreofthatearlieron.Ihaveactuallyconsideredmyselfquitewellroundedinthebusinessfield,simplybecauseIhavetakenaccounting,finance,andmarketingcoursesaswellasHR.Icandefinitelyseehowmarketingisexceptionallyimportantincareercoachingwhenitcomestotargetaudiencesandthingsalike.However,marketingisalsoimportantwithintheHRprofession,especiallywhenitcomestoanalytics.Iamhandlingananalyticscampaigninmyinternshipcurrently,andbigdatahasalottodowiththelargerpictureofacompany.Therefore,itgiveshumanresourcesan“in”tothebigtablewiththebigconversationswithtopexecutives.AsMs.Goetschstated,asHRprofessionals,wehavetopushourwayintothe“important”executivepositionsbypresentingmetrics,andthisisonewaytodothat.Ibelievethatmyinternshipisreallyhelpingmegrowinthefieldofbigdata,aswellascontinuingmyeducation,conductinginformationalinterviews,andattendingpanelsonHRtopicsfromdifferentareasoftheworld.IfeelasifthesethingsreallysubmersemeintotheallaroundcultureofHR.ThisinformationalinterviewdidnotnecessarilychangethewaythatIperceivemyimmediatefuture,however,itdidopenmymindtootherthingsbesides“TheAmerican

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Dream”.Workinginoneorganizationformywholelifehasalwaysbeenthegotoidea,however,Ms.Goetschhascertainlybroadenedmyperspective,notonlythroughthisinformationalinterview,butalsothroughhermotivationalspeakingsessionattheSHRM2016conference.

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InformationalInterviewReflectionIIInterviewee–Dr.KristieAbston

kabston@uwf.eduCareer:UniversityProfessor

AlittlebackgroundonDr.AbstonandI’srelationship:Dr.AbstonhasbeenoneofthemostinfluentialleadersthatIhavemetthusfarinthehumanresourceworld.ImetherthroughtheUniversityofWestFloridawheresheteacheshumanresourceclasses.Sheactuallystartedhercareerwithabachelor’sdegreeinBiology.Luckily,shecametoWashingtonthissummerfortheannualSHRMconference.IwassopleasedwithmyinformationalinterviewwithDr.Abston,simplybecauseshehassomuchtoteachyoungprofessionalsthatwanttoenterthisfield.Belowisacompiledlistofquestionsthatwespokeabout.

1. WhatmadeyouchangeyourmindaboutBiologyandturntoHR?a. IneverreallyconsideredHRuntilmymanageratmyfirstrealjob(labtechnician

doingresearchanddevelopmentatachemicalcompany)askedmetoconsiderwhatjobsthecompanyhadthatIthoughtwouldbeagoodfitformeinthelongterm.HewasonlyfouryearsolderandhadaPhDinchemicalengineeringfromPrinceton.IamstillastoundedthathewasthinkingaheadformebecauseIwasn'tdoingitmyself.IhadtakenacoupleofcoursestowardaMastersinEducationsothatIcouldeventuallyteach,butmyheartwasn'treallyinit.Whenmymanagerbeganthatcareerplanningdialogue,Iseriouslyconsideredthedifferentjobsthatwereavailable.IchoseHRbecausetheyseemedtobeinvolvedinallareasofthecompanyandwerejustsohelpfultoeveryone.Inthatstageofmylife,Igotboredeasily,sothetaskvarietywasveryappealingtome.

2. WhatmadeyoudecidetogetyourPhDandbecomeaprofessor?a. Iwasdownsizedatmylastfull-timeHRjob,andtheeconomywasbad.Iwas

unsuccessfulinfindinganotherjob.AvendorIhadusedfortrainingofferedmeasalesjobathercompany,butIdeclinedbecausesellingtrainingdidn'tseemlikeagoodfit.Shewasconsideringgoingtograduateschoolherself,andshesuggestedthatIlookintoitbecauseIhadtimeonmyhands.Shewasthefirstpersontotellmeaboutgraduateassistantshipsandtuitionwaivers.So,IappliedjustincaseIdidn'tfindsomethingbettertodo.Oddlyenough,thatvendordidnotgetacceptedintotheprogram.Iwasluckytogetanassistantshipattheverylastminute.IbelievethatGodgetsthecreditformeevergoingtograduateschool.IfIhadfoundajobafterthatdownsizing,Iwouldprobablynothavegonebacktoschool.IwaspregnantwithmydaughterwhenIfinishedmymaster'sdegree,andthedirectorofmyassistantshipwantedmetostayonanotheryearbecauseIwashelpinghimwiththecoordinationofanacademicconference.HesaidIcouldworkfromhome,andtherewereseveraldoctoralcoursesthatwereonlineormetonafewweekends.So,Ithoughtcontinuingmyacademicworkforonemoreyearwouldbuymeayearathomewithmybaby,andthenIwoulddecidewhattodo.Iwasbeingpaid$1,000permonthformystipendinadditiontoatuitionwaiver.Seemedlikeadecentpart-timegigconsideringIdidn'thave

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anyotherprospects.Bythetimethesecondyearrolledaround,Iwasenjoyingthecourses,andIgotassignedtomymajorprofessorformyassistantship.Shewasatremendousperson.Ilearnedagreatdealinthe3-4monthsthatweworkedtogether.ThepoliticalclimateinthedepartmentwassohorriblethatsheendedupquittinginDecemberofthatyear,soIhadtogobacktoworkingfortheoriginaldirector(andthesourceofthepoliticalclimate!).Bytheendofthesecondyear,IthoughtIhadtoomuchinvestedtoturnback(escalationofcommitment!).Ispentanotherthreeyearsworkingonmydissertationandhadanotherbabyalongtheway.Intotal,Iwasagraduatestudentfor7years.AllthattosaythatIneverplannedtobecomeaprofessor.IjustwantedtohaveadecentjobinHRsomewhere.IthinkGodhaddifferentplansforme,andIhadtolearnthemthehardway.Ialwaysenjoyedtraining,soteachingatthecollegelevelwasnotahugestretch.Itjustwasn'tanythingIconsidereduntilIstartedmyPhDprogram.

3. WhatdoyoufinduniqueaboutHR?a. Thiscareerfieldoffersmoreflexibilitythanmanyothers,whichisastrong

positive.Itisalsoafieldthathasgreaterethical,moral,andprofessionalresponsibilitythanmost.Professorsaregiventhefutureleadersoftheworldascaptiveaudiencesonadaily/weeklybasis,andmakingthemostofthatopportunityisatremendousresponsibility.Someofustakeitmoreseriouslythanothers!

4. Doyoufeelasifamaster'sdegreeisextremelyimportantfortopmanagementtohave?

a. Ibelievethatamaster'sdegreewillbecomeessentialfortopmanagersinyourgeneration.Abachelor'sdegreeiscommonnowadays.IbelievetheMBAwillbeequallycommonbythetimeyouareinyour40s.Havingstrongacademiccredentialsasafoundationforprogressiveprofessionalexperiencesmakesapersonirrefutablyqualifiedforuppermanagement.Havingonewithouttheotherleavesroomforunproductivespeculationanddoubt,whetherfoundedornot.

5. Whatsacrificeshaveyouhadtomaketosucceedinthisfield,anddoyoufeelthesacrificeswereworthit?

a. Inacademia,themainsacrificeispersonaltime.Work-lifebalancehasbeenthebiggestchallengeformeinthiscareer.Thejobis24/7forme,butthat'snotthecaseforeveryoneinthiscareer.Iamundecidedifit'sworthitatthemoment!InHR,Ihadtodevelopa"thickskin"becauseemployees,likestudents,willsayhurtfulthingswhentheyareupset.Inthatcareer,onehastobefriendlybutnotbefriendswiththeemployees(andothermanagersforthatmatter).Insmallcommunities,theserelationalthingscanbeverychallengingasyouwillrunintoemployeesasthegrocerystore,atthemovies,etc.So,IwouldsayaHRprofessionalhastobewillingtosacrifice,attimes,personalfeelings,opportunitiesforfriendships,andanonymity.IfeltitwasworthitwhenIwasdoingthejobfull-time,butIamnotsureIwouldfeelthesamewaynow.Partofthe"worthit"questionwoulddependuponthetotalrewardspackage!

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6. WhatentryleveljobsofferthebestopportunitiesforthegreatestamountofdiverselearninginHR?

a. Alargercompanywithgeneralistpositionsisnaturallygoingtooffermoreopportunitiesforawiderrangeoflearning(breadthoftasksandexposuretobestpracticesacrossanumberofareasofHR).However,smallercompanieswherefewerpeopledoeachjobcanalsoofferwonderfullearningopportunitiesbecauseofthedepthoflearning(significantdevelopmentofskillsonafewfunctionalareasofHR).

7. Whatisthemostimportantthingthatsomeoneplanningtoenterintothiscareershouldknow?

a. Icannotchoosejustonemostimportantthing!OnebigthingisthatHRisconstantlyevolvingwithnewlaws,bestpractices,etc.Inordertobesuccessful,agoodHRprofessionalisinaconstantstateoflearningandthenproactivelysharingthatlearningwithhis/herorganization(whichisnoteasy).Thiscareerisnotidealforthosewhohaveastrongpreferenceforequilibriumormaintainingthestatusquo.Anotherbigthingishavingthecouragetoconfrontothermanagers,evenexecutives,whentheyarenotmanagingproperly.Beinganadvocatefortheemployeewhilealsokeepingthecompany'sbestinterestsasthefocuscanbeatoughbalancetostrike.

IthinkthatacommonleadershipstyleinHRisthetransferoflearningandsuccessionplanning.AsDr.Abstonisaprofessor,Ithinkshedoesbothofthesealthoughonemaybeunknowingly.AsIhavetakenmultipleclasseswithDr.Abston,Icanpersonallysaythatinordertopasshercourses,youhavetogenuinelylearnthematerial.Memorizationdoesnotworkinhercourses.Thetransferoflearningofcourseoccurswhensheisteaching.Sheisbringingherknowledgeandexpertisetotheclassroom,andthestudentshavetheprivilegeoftakinginthatmaterial.SuccessionplanningisimportantinthefieldofHRsimplybecauseitisimportantthattopcompanieshavethenextlineoftopmanagersproperlypreparedtotakeontheirroles.IsaythatDr.AbstonhaspreparedmyselfandherotherstudentsexceptionallywellonmyfuturecareerinHR.Dedicationandtimemanagementareextremelyimportantinordertoacclimatetotheseleadershipstyles.Youhavetobewillingtoworktheextrahoursandvolunteerforthoseextraprojectstogettowheretheseotherleadersare,andpromoteleadershipwithinthecompanytoyourothercoworkers.IthinkthatDr.Abstonisawonderfulportraitofaleader,andIhavecertainlylearnedsomuchfromher.Dr.AbstonhasaveryoddcareerpathintoHR.AsstatedbyDr.Abstoninthisinterview,shegotherbachelor’sdegreeinBiology.IfounditsurprisingthatherreasonforgettingintoHRwasforthetaskvariety.IcanlistmultiplereasonsastowhyIchoseHRasmycareerfield,buttaskvarietywasn’tonmylistuntilthisinterview.Idofeellikethatisanextremelyimportantfactorinchoosingajob,especiallywithMillennials.IalsofounditsurprisingthatDr.Abstonwasn’tsureifgettingherPhDandbecomingaprofessorwasworthit.I’veneverthoughttoaskherthisquestion(althoughwe’vetalkedaboutathousanddifferentthingsinthepast).Thistopicjustnevercameup.I’mcurrentlydebatingwhereIwanttotakemycareerpath,andteachingwasonthatlist.Dr.Abstonhasnotnecessarilymademerethinkthat,butshehasmademe

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thinkmoreaboutifitisreallyworthitornot.Thecontinuationoflearningisdefinitelyworthit,butIcanunderstandwhatshemeanswhenshesaidthatyouconstantlyhavestudentsaswellasotherprofessorsthataren’tsoniceandappealing.Ithinkthatthisisanissueineveryfield,notjustmine.Iamgladthatsheissoopenwithmeabouthowshefeelsabouthercurrentposition,becauseithelpsmeunderstandtheprosandconsofherfield.IdefinitelywanttofollowinDr.Abston’sfootstepsinthemeansofgettingmyMastersandpossiblymyPhD.However,Idon’tthinkthatIwanttogointoteaching.Iwouldlovetobeabletobeasgreatassheiswiththetransferoflearning,however,Iwouldwanttodothisinanorganizationalsetting.IwanttobeabletoteachnewHRmanagersthathavealreadygraduatedthesethings.MygoalistobecometheCHROandpossiblyeventheCEOofalarge,internationalorganizationthatIcanbetterwithmyknowledgeofthebusinessworld.IthinkthatDr.AbstonisoneofthemostintelligentpeoplethatIhaveevermet,andherabilitytoteachisoutstanding.IamsogladthatIhadtheopportunitytotakeherclass,whichinturnmeansthatIamextremelyhappythatshechosetobecomeateacher.ShehascertainlymademydecisionfinalthatHRisexactlywhatIwanttodowithmycareerandlife.Inmyfirstinformationalinterview,IaskedwhatwerethebestbreakthroughoptionstobreakintoHR.ShetoldmethatIshouldn’tgoforageneralistpositionbecauseIwantedtoreallygetdeepintotheknowledgethatHRhastooffer,andgeneralistpositionsdonotallowyoutodothat.Iagreewiththat,toadegree.Dr.Abston,ontheotherhand,hadsomethingelsetosay.Shesaidthatageneralistpositionisagoodthing.However,shealsohassaidpreviouslythatbeingageneralistisn’tsomethingthatyoudoyourwholelife.Typically,thereisonepieceofHRthatdrawsyouclose,andyourealizewhatyoulove.Ihaven’tdecidedwhatIloveyet,soageneralistpositionwouldprobablybebestforme.Shealsosaidthatasmallcompanymayhavemoretoofferbecauseyougettoseealldifferentaspectsofacompany.I100percentagreewiththis,asIamdoingnowinmyinternship.Currently,Iaminterningwithastartupcompany,andI’velearnedsomuchaboutthewholecompany;notjustHR!IthinkthatDr.AbstoniscorrectinsayingthatHRisconstantlyevolving.IthinkthatIcouldlearnmoreineveryaspectofhumanresourcesandnotjustone.Iwouldlovetocontinuetolearnaboutcompensationandbenefits,employmentlaw,staffing,training,anddevelopment,etc.Ithinkthatlearningisaskillinitself,becauseittakesdedication,internalstrength,anddrivetogettowhereIwanttobeintopmanagement.TalkingwithDr.AbstonisalwaysapleasurethatIgreatlyenjoy.ShehasmoldedmeintothispersonthathasagreatloveforHR,inallaspects.MymaingoalduringthisinterviewwastodecideifIwantedtoattendamaster’sprogramdirectlyaftermybachelor’sdegree,orwait.IthinkthatDr.AbstonhasgivenmeareasontogotogradschooldirectlyafterIgraduate,simplybecauseofherreasoningthatshestated.Basicallyeveryonehasabachelor’sdegreenow;whynotgetyourmasters?ItisinafieldthatIlove,andIwillalwayscontinuelearninginthefield.So,inaway,Dr.AbstonhaschangedthewayIperceivemyimmediatefuturebypushingmetocontinuemyloveoflearningthroughattendingagraduateprograminHR.

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CivicEngagementProjectReflectionThesocialissuethatIhavechosenisfreedomfromdiscrimination.Freedomfrom

discriminationisveryselfexplanatory,however,Imeantheabilitytowalkaroundasanyrace,religion,etc.andnotbelookeddownupon,judged,orpunishedforbeingthatway.Thisdiscriminationhappensinbothpersonalandprofessionallives.Thishappenstomainlyminorities,suchaswomenandAfricanAmericans,however,itaffectsthemajorityaswell.Thenegativeeffectsofdiscriminationaffecteveryone,evenwhenitisnotnoticeable.Thisisalargeissuebecauseitaffectseveryone,notjustoneclass,race,religion,etc.Thisaffectspeople’severydaylife.IthinkthatdiscriminationisverylargelyandwellknownwithintheUnitedStates,however,ithasnotbeenresolved.

Beinginhumanresourcesandstudyingdiscriminationwithintheworkplacehascausedthisissuetobenearanddeartomyheart.Idon’tthinkthatthereisanyonewaytosolvediscrimination.Wewillalwayshavepeoplethathateonothersforavarietyofreasons.However,Idothinkthatnotonlyraisingawareness,butreallymakingothersunderstandandhaveempathyforpeoplethatarebeingdiscriminatedagainstwillhelpthisissue.Justbecausepeopleknowaboutasocialproblemdoesn’tmeanthattheycanempathizewithpeopleorunderstandwhattheyaregoingthrough.Ithinkthatifwecanbringtoattentionhowmuchthisreallyaffectspeopleonadaytodaybasis,thenwewillbegintogetsomewhere.Forexample,womenmakinglessthanmenfordoingthesamejob.Thisissueisconstantlybroughtup,however,onlywomenthathavebeenthroughthisunderstandcompletelyhowthisfeels.So,howdowemakemenunderstand?Wereallymakethemunderstandwhatitwouldbelikeinourshoes.Wegivethemsituationalexamplesaswellasstatisticsthatreallyhitthesoftspot.

InSMLSthissemester,wetalkedaboutwhathappenedinOrlando.AlargeportionofthatconversationwasaboutdiversitywithintheUnitedStates.Wetalkedabouthowseparationisaffectingourcountryandthecitizenswithinit.Icompletelyagreewiththisstatement.OneexamplethatwasgivenwasTrump’sideaofawallandhowcrazythisideais.Wearealreadystrugglingwithseparationissues.Creatingmoreofaseparationthanthealreadyapparenttwopartysystemwouldcausealargerincreaseindiscriminationwithinourcountry.Ifweremainseparateasanation,thenwhywouldwecometogethertosolveanissue?Thishastobesolvedbeforewecanmoveforwardwiththismovementtohavefreedomfromdiscrimination.

Formydirectservice,Ichosecultivatethecity.Ihelpedclearalotofweeds,paintedasignificantamountofflowerpots,andmixedfertilizertofillecofriendlybags.Thismaynotseemlikemuch,butbecauseNOMAisaBIDdistrict,itis.Thesedistrictsarebeingupdatedtomaintainsafetywithinneighborhoodswithhighercrimerates.Statistically,nicerneighborhoodshavelowercrimerates,therefore,thepointofmakingtheseneighborhoodsnicerisextremelyimportanttoD.C.!Ithinkthatmydirectservicewasimportantbecauseeveryhelpinghandmatters.Ispentsixhoursattemptingtomakemycommunitymorebeautiful.IspentsixhourswithpeoplethatIdon’tknowthatallhadthesamegoal:environmentalempowerment.It’sextremelyintrinsicallyrewardingtodothesevolunteeractivities.

Ithinkthatthishassomethingtodowithfreedomfromdiscriminationbecausetherewerepeopletherefromalldifferentreligions,races,ethnicities,andweallcametogetherforthebettermentofourcommunity.Nothingelsemattered,otherthanthebettermentofourcommunity.Weallhadonegoal.Ifwecouldallwantthesamegoaloffreedomfrom

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discrimination,theworldwouldhavelessproblems.Lessmassshootingswouldhappen,lesspolicebrutality,andlowercrimerates.

IthinkthatatransferablestrategythatIlearnedfrommydirectservicehoursistojustbemoregiving.Ishouldvolunteermore,evenifitisjustmixingfertilizerandfillingecofriendlybagswithit.Youmeetsomanypeople,andwatchalldifferentkindsofpeoplecometogetherforagoodcause.Peopleseeingyoudoworkforacausethatyoucareaboutalsoincreasestheirwanttodosomethinggoodfortheircommunityaswell.IshouldbeagoodinfluenceandincreasetheamountofdirectservicethatIhelpwith.

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MidtermSelf-AssessmentForm

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AspenDrudeWorkAmericaWorkSamples

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WORKSAMPLE1Myfirstmainprojectwascreatinganemailcampaign.Thisemailcampaignconsistedofthreeseparatecampaignswithinone.Icreated20emailstobesentouttoemployers,students,

andstudentsthathaveabandonedtheiremailswithoursite.BelowisanemailthatIcreatedforourstudentsoninterviewdo’sanddon’ts.

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WORKSAMPLE2Mynextexampleisanotheremailfromthecampaigntoemployers.Ihadtotransferfrom

MailchimptoSendgrid,sothistemplateisstillbeingworkedon.

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WORKSAMPLE3Mynextexampleisfromtheemailcampaignaswell,butfromtheabandonedemailsection.

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WORKSAMPLE4Formyfourthworksample,IchoseablogpostthatIwroteforourwebsite.

4 steps to Impress Recruiters When They Call Want to know how to make a great first impression when recruiters call? We have four simple steps that you must start doing today! Our job is to help you stand out from the crowd and help you find the perfect skilled trades position for you. So, how can you nail that call and land an in-person interview?

• Step 1. Keep your contact information up to date. • Step 2. Set-Up your voicemail – Make the greeting simple but professional. Don't just let

it be your phone number. If you don't know how to set up your voicemail, google how to do it!

• Step 3. Be Responsive – If a recruiter calls and leaves a voicemail, call back right away. • Step 4. Be Polite – Just pick up the phone and say “Hi, this is << Test First Name >>,

how can I help?” Don’t be nervous when picking up the phone. REMEMBER, you know yourself better than anyone else, be confident!!

Need more help? Listen to Tracy Goodwin's advice on phone etiquette below! https://www.youtube.com/watch?v=wYSrIRqavoM

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WORKSAMPLE5ThisnextworksampleisaPowerPointpresentationthatIcreatedtogatherallofthe

analyticsfromfivedifferentsites.Thishelpsusunderstandourcustomersandwhattheywantalittlemore.

SLIDE1

Data Analytics Compilation

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AspenDrudeInternationalBusiness

WorkSamples

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WORKSAMPLE1MyfirstexampleformyinternationalbusinesscourseismymidtermassessmentthatI

completedonthecompanycalledEcolab.

1) Ininternationaltrade,themainpurposeofinter-governmentalorganizationsistouserulesratherthanforcetosettleeconomicaswellaspoliticalconflictsandprovidesomekindofworldorderandstandardization.Sincemultinationalcorporationsareactorswithintheinternationaltrade,theseinter-governmentalorganizationsplayamajorroleinsupportingandprotectingmultinationalcorporations.YourCEOhasaskedyouwhetherinter-governmentalorganizations,liketheUnitedNationalsand(U.N.)andWorldTradeOrganization(WTO),couldhelpgrowyourcompany’sbusiness.YouhavebeenaskedbyyourCEOtodraftaresponseonwhyyourcompanymightbenefitfromactivitieswithintheWTOand/ortheUN.SelectthreeissuesthatarecurrentlybeingdebatedwithineithertheWTOortheUNtohelpyouillustrateyourposition.

Mr.Baker,

Ibelievethatinter-governmentalorganizationssuchastheUnitedNationswouldhelpgrowEcolab’sbusiness.IsaythisbecauseofthreeimportantissuesthattheUNiscurrentlyaddressingthathaverelevancetowhatwedowithinourcorporation.BydoingbusinesswiththeUN,itwouldincreaseourglobalrecognitioninourgoalforinternationalsustainability,increasetheamountofresponsibilityEcolabhasonagloballevelwhichinturnwouldincreaseinterestofconsumers,increaseaccesstogloballeadersandworldmarkets,andcouldpotentiallyincreasetheamountofcountriesthatwearecurrentlyconductingbusinessin.Wearecurrentlyinapproximately150countries,meanwhile,theUNisin192.Allinall,theUNisjustgoodbusiness.TheUNsharesthesameoverallsustainabilitygoalasEcolab,whichwasalargepartofmyanalysisandhowIcametothisdecision.TheUNhascreatedalistofsustainabledevelopmentgoalsthataretobeachievedbyyear2030.Thesegoalsincludetopicssuchaswater,environment,andenergy;allofwhichwearelargelydedicatedtoimprovingaroundtheworld.

Iwillstartbytalkingaboutthegoalforwater.Thesustainablegoalforwateristo“ensureavailabilityandsustainablemanagementofwaterandsanitationforall”(UN,2015).Asignificantamountofstressforwatercomesfrompopulationgrowth,pollution,andthedemandsoftheagricultureandotherindustries.Sinceourcompanygoalsareto“uselesswater,re-useandrecyclewater,managewatertoincreaseoperationalefficiencyandreducecostofoperation,treatwatertomeetenvironmentaldischargestandards,treatforhealthandsafety,andprotectandextendassetlife”,wearealreadyagreeingwiththiswantandneedtomeetthisgoal(Ecolab,2016).Aswecontinuetostrivetomeetourgoals,populationgrowthandthedemandsforindustriesusingwatershouldnotbeanissueduetoourabilitytodecreasetheamountofwaterusage.ThecoverageofwaterremainslowinAfrica.40percentofpeoplewithoutimprovedwaterliveinAfrica.SincewedohavelocationsinAfrica,wearehelpingwiththeireconomicdevelopment,therefore,slowlyincreasingtheamountofhealthywaterinthecountry.Anotherofourgoalsisto“improvewateravailabilityforpeoplearoundtheworld”.IbelievethattheUNcouldhelpusdothatbygettingusintouchwiththeright

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leadersandfiguringoutthebestwaytodothisandhelpthesepeopleindesperateneedforcleanwater.

ThenextgoalIwillbeaddressingistheenvironment.Thesustainablegoalfortheenvironmentisto“inspireandguidethepeoplesoftheworldinthepreservationandenhancementofthehumanenvironment.”TheUNispromotingthesafemanagementoftoxicwastealongwiththepreventionofwaterpollution.Ourgoalistokeeppeoplesafe,lowerthetotalcostofoperations,andreducetheenvironmentalimpactofwhatwedo.Wedothisbyimprovingsafety,conservingresources,andreducingwaste.Additionally,weprovide“environmentalstewardshipthroughcustomersolutionsandourownoperations”bymakingsurethateverythingwedoisfollowingnotonlythelegalregulationsofkeepingtheenvironmentsafebutalsotheethicalvalueswhichweatEcolabholdnearanddeartoourhearts(Ecolab,2016).Onceagain,ourgoalsalignwiththeUN.Wewanttopreservetheenvironment,andweshowthatthroughdoingourbestwithmanagingtoxicwastesandpreventingwaterpollution:twogoalsthattheUNisreachingfor.

ThelastgoalIwillbeaddressingisenergy.Thesustainablegoalforenergyisto“ensureaccesstoaffordable,reliable,sustainable,andmodernenergyforall”(UN,2015).AtEcolab,ourgoalisto“helpourcustomersuselessenergy–andreducetheirenvironmentalfootprints–byidentifyingandtreatingprocess-relatedproblemsandprovidingthemwithproductsthatminimizeenergyuse”(Ecolab,2016).Sinceourmainfocusisoncleanenergywithintheenergyfield,IfeelasifthisreallyalignswiththeUN’sgoal.Wewanttobeabletoprovidereliableenergytoasmanypeopleaspossible.Whatismoremodernthanthegreenmovementwhereweconservesustainableenergyasmuchaspossible?

Mymainpoint,Mr.Baker,isthattheUNandEcolabhavethesamegoal:sustainability.Theycanprovideuswithanopportunitytotrulyimproveourcompanyaswellasnotonlymeetourgoalsbutalsocreatelargergoals.Weareasteadilygrowingcompany,andthiscouldbeagreatwaytogrowproductively.Thankyouforyourtime.

2) ReviewthethreelinkspostedinSchoologyontheUnitedKingdom’s(U.K.)exitfromtheEuropeanUnion(EU).YourCEOhasaskedyouwhethertheU.K.’sexitfromtheEUwillhaveanegativeimpactonyourbusiness.YouhavebeenaskedbyyourCEOtodraftaresponsethatoutlinesandexplainsthreenegativeimpactsonyourbusiness.

Mr.Baker,

Asyouhaveasked,Ihavedoneresearchandconductedananalysisof“brexit”andthenegativeimpactsthatitwillhaveonEcolab.IhavefoundthreesignificantissuesthatwillaffectourcompanyfromthisdetachmentintheU.K.:Priceconcessions,expatriateassignments,andmovementofproducts,people,andmoney.

Iwillfirstbeginbytalkingaboutpriceconcessions.TheU.K.willhavetoaskEcolabforpriceconcessionsontheirproducts.Theywillbeforcedtorenegotiatecontractsduetoforcemajeure.Frankly,theU.K.justwon’thavethemoneyneededforthecurrentcontracts.ThiswilldecreaseourannualrevenuewithinEngland,Britain,etc.andcauseustohavemoreemployeesinEnglandforlongerperiodsoftime(whichcostsusmoremoneyandassets).EuropewillalsomostlikelyhavetodothesamewhichalsowilldecreaseprofitswithinEurope.

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TheU.K.isgoingtoneedhelpduringthebeginningofthisadventuretheyhavedecidedupon.However,dowehelpthemevenifitcausesusadecreaseinprofits?

Mynextpointistalkingabouttheincreasedcostsofexpatriateassignments.SincethemoneyintheEUandtheU.K.islosingvalueoverthis,itisactuallygoingtoincreasecostsforexpatriateassignments.InflationwithinEuropeandtheU.K.willcauseincreasedcostsforeveryone.Stipendswillneedtobeincreasedtomakeupfortheincreasedcostswithinthecountry.Expatriateassignmentsarealreadyextremelyexpensiveforus,betweenthetrainingandtravelcosts.Wemayhavetodecreasetheamountofpeoplethatwesendontheseprogramsduetoincreasedcosts.Currently,theeuroisdownfromatypicalstipendof2100eurosto1800eurosinvalue.300eurospermonthisasubstantialamountthatwewillhavetoaddresswhenwearedeterminingwhethertosendourpeopleabroadforlongperiodsoftime.

Mynextconcernisthatthisbrexitisgoingtomakeitmoredifficulttomoveproducts,money,andpeoplearoundwithintheEUandtheU.K.Productsaregoingtobemoredifficultduetonewlawsandnewquotas,tariffs,etc.Wedon’tknowexactlywhatthelawswillbefortheU.K.asofnowwhenitcomestotrading.ThisisdefinitelyacauseforworryasthetariffscouldpotentiallyincreaseourcostsfordoingbusinesswithintheU.K.Before,wecouldeasilytransportitemsbetweencountriesthankstobeingabletotravelallovertheEUwithoutapassport,however,nowpeoplewillneedpassportstotravelbetweenEuropeandtheU.K.ThisisgoingtocauseissueswhentryingtomovepeoplefromoneofourfacilitiesinEuropeovertotheU.K.Wearegoingtohavetopayforthesepassports,whichagain,increasesourcosts.MoneyintheU.K.isgoingtobedifferentandvalueddifferentlyaswell,therefore,itisgoingtobemoredifficulttomoveorusemoneywithinthetwocountries.Before,all28countrieswithintheEUacceptedthepoundandtheeurobecausetheywereeasilyaccessibleandexchangeable.Thisisnolongerthecasebecauseofthebrexit.WhentheU.K.officiallybreaksofffromtheEU,youwillnolongerbeabletousethepoundinterchangeablywiththeEuro.ItwillmakeithardertoconductbusinesstransactionsaswellastohandlemoneybetweentheU.K.andEurope.

Thesethreeissuescouldbehugeforourcompany.Weneedtoevaluatewhattodoifthesesituationsdoariseandcreateaplan.Thebrexitwilldefinitelyaffectus,andweneedtobereadywhenitdoes.Thankyouforyourtime.

3) IfyouwererepresentingyourcompanyinnegotiationswiththeU.K.overaddressingthenegativeimpactsfortheU.K.’sexitfromtheEU,whatkindsofconcessionswouldyouasktheU.K.governmentfor?Whatwouldyouofferasincentives?Inyourreporttoyourcompany’stopmanagementregardingthedeal,whichpointswouldyouemphasizeasmostimportant?IfinsteadyouwererepresentingU.K.governmentinthenegotiationsandreportingtotopstateleaders,whatwouldbeyournegotiatinggoalsandthefocusofyourreport?

ToWhomThisMayConcernwithinTopManagement,

Whenaskingforconcessions,weshouldseekoutlowertariffcostsonourproducts.Inreturn,wearewillingtonegotiatethecontractsthatwecurrentlyhave.Wearewillingtodecreasesomeofthecostsinexchangeforhavinglongercontractstomakeupthelossofmoneyonourpart.Wealsowanttoaskfortheavailabilitytocrossborderswithoutpassports

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orwithsomecheaperformofvalidation.ThiswouldnotonlycutcostsforEcolab,butalsomakeiteasiertocrosstheborderanddeliverproducts.Weshouldalsoaskforgovernmentalhelpwithexpatriatedomicile.Thiscouldbeanythingfromhousingtotransportationhelptotaxreductionsforthesepeople.Bysendingexpatriatestothesecountries,weareincreasingtheireconomiccashflow,therefore,wehaveleveragehere.Thiscouldcutourcostsforexpatriatelivingwhichmayallowustokeepthestipendatthecurrentamount.Inreturn,wearewillingtohelpgrowtheeconomywithintheU.K.byprovidingourservicesatlowercostsandinmoreareas.OurgoalshouldbefocusedonsustainabilitywithintheU.K.andincreasinghowsafeandcomfortabletheU.K.citizensfeelaboutthisseparationfromtheEU.

Ithinkthatthedecreasedtariffcostsshouldbethemostemphasized.Wecanpayforpassportsorincreasedstipendsifneedbe,however,tariffcostscouldcostusmuchmoremoney.IfwecangettariffcoststobelowwhatwewerepayingwhentheywereapartoftheEU,thiswillactuallysaveusmoneyandallowustogivelargerstipendsandpayforpassports.Thisshouldbethemainfocusofournegotiations.Remember,wearenegotiatingthesecontractsanddecreasingourcostsforthem.Wehaveagoodargumentforthis.Thankyouforyourtime.ToWhomThisMayConcernwithintopleadersintheU.K,

Asweallknow,thisseparationisgoingtobeadifficultone.Wehavetonegotiatewiththecorporationsandorganizationsthathavebeenwithusforcenturiestodetermineournewlaws.Ourmainfocusissustainability.Weneedtobeabletostandonourowntwofeetwithwhatwehavecurrentlyavailable.Let’skeepthismainfocusinmind,andwewillbeabletonotonlypleaseourpeoplebutalsohaveasuccessfulfuture.Anylawsornegotiationsshouldbehadwiththismaingoalinmind.

Alotofcompanieswillbeaskingabouttariffsandquotas;weneedtocontinuepushingforwardwiththesecompany’snegotiations.Iftheyhavesomethingofusetous,wewillnegotiatetermsofcertaintariffsorquotasforthem.Wewillnotbeabletomeetalloftheirwantsandneeds,sothatneedstobekeptinmindaswell.Wewantwhatisbestforourcountryandourpeople,soethicalcorrectnessneedstobekeptinthefrontofyourmindwhenyou’remakingthesedecisions.Wewanttobeseenasstrongandethical.Thiswillkeepourpeoplepleasedandkeepthefaithwithinourgovernment.Thankyouforyourtime.

4) SupposeU.K.agreedtoyourproposedconcessions.Theagreementwouldproduce$5billioninnewwealthforyourcompany’shomecountry,aswellas$10billionfortheU.K.(whicharepoliticalalliesbuteconomicrivals).Whichadvicewouldamercantilistgiveyourcompany’shomecountryleadersaboutmakingsuchadeal?Whatargumentswouldsupporttheadvice?Howwouldeconomicliberaladviceandargumentsdiffer?

AmercantilistwouldsuggestthattheU.S.acceptsthisdeal,butonlybecauseweare

capitalizingontheweaknessoftheU.K.’scurrentsituation.Sinceeconomicresultsmattersomuch,amercantilistwouldthinkthatinthelong-run,wewillhaveexponentialgrowth.Weareleveragingthemwithsmallincentivesthatwecanoffer.Inturn,thisallowsustogrowexponentiallywhentheireconomybecomesstrong.Thisallowsustohavetheupperhandin

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doingbusinesslateron.DoingthisnowisgoodbusinessforEcolab,becausewhentheymakemoney,wemakemoney.Itisagoodinvestment.

Weneedtomakesurethatwearetheonesthatarecontrollingallofthesenegotiationsandcontractdeals.TheU.K.needstoknowthatjustbecauseweareallowingthenegotiationsofthesecontracts,itdoesnotmeanthatEcolabwillbetakenadvantageofinthefuture.Economicresultsmatterintenselyinthenext10yearsorso,asourprofitandwhatwearegettingoutofthisisthemostimportant.

Weneedtomakesurethatweareprotectingourcountryaswellasourowninterests.Makesurethatthisistherightmoveforusandthatthenumbersareworkingoutastheyshould.AlwayshavesomeonewatchingthebackofthecompanytomakesurethatthingsarerunningsmoothlyandaswantedintheU.K.Haveabackupplanifthisfails.

AneconomicliberalistwouldwarnEcolab’sU.S.leaderstokeepthefocusonthelongterm.Inthelongterm,thecontractswillbeabletoberenegotiatedoncetheU.K.getsfullyontheirfeet.Thiswouldgiveusthefirstfootforward.Wehelpedthemwhentheyneededit,andnowitisourturntogetwhatwewant.Notonlywillthisallowalong-termrelationshipwithintheU.K,butitalsoallowsustohaveagoodnameintermsofourwillingnesstohelpcountriesinneed.Thiscausesanincreaseinourprofitslong-term.

Wewillprobablylosemoneyinthebeginning,butinthelongrun,wearecreatinganallianceandmaybeevenapossiblemonopolyintheU.K.,whichmakesitworthit.AlthoughtheU.K.isgettingmoremoneyfortheirgovernmentoutofthisdeal,thatisalrightbecausewehavemanymoreresourcesalreadyavailableforusintheUnitedStates.WewanttheU.K.tosucceedandbesuccessfulsothatwecanbeamaindriverintheirmarketwhenitbecomesstrong.

Therearemultiplemutualbenefitsfromtheseeconomicexchanges.TheU.K.willbegoodtohavebusinesswithinthefuture,andthatiswhatwearefocusingon.WewanttocooperateasmuchaspossiblewiththeU.K.intheirtimeofneed,becausethatisourdutyasanethicalcompanyaswellasforpossiblefutureendeavorswiththem.

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ReferencePageAbundantEnergy.(2016).RetrievedJuly06,2016,fromhttp://www.ecolab.com/about/our-

vision/abundant-energyCleanWater.(2016).RetrievedJuly06,2016,fromhttp://www.ecolab.com/about/our-

vision/clean-waterGlobalissues,africa,ageing,agriculture,aids,atomicenergy,children,climatechange,culture,

decolonization,demining,development,disabilities,disarmament,environment,food,governance,humanitarian,refugees,women.(n.d.).RetrievedJuly06,2016,fromhttp://www.un.org/en/globalissues/index.shtml

UN.(2015).SustainableDevelopmentGoals.:.SustainableDevelopmentKnowledgePlatform.RetrievedJuly06,2016,fromhttps://sustainabledevelopment.un.org/?menu=1300

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WORKSAMPLE2

MysecondworksampleisacasestudythatIcompletedandhadtoturnin.

Intel: A Case Study of Foreign Direct Investment in Central America

1) What was the problem in the case study? a. I wouldn’t necessarily say that there was a problem in this case study. We were

merely evaluating if companies moving into different countries was a positive or a negative thing. In this case study in particular, we studied Intel and if their move into Costa Rica was a good or a bad thing for both the company and the country.

2) Who were the major actors, i.e. countries, companies, individuals, non-government organizations, in the case?

a. Intel, Costa Rica, The Presidency, the Ministry of Foreign Tiade, CINDE, the Ministry of Education, the Costa Rican Technology Institute, ICE, Rodríguez-Clare, European Union, Program for Higher Technology Multinational Enterprises, PROCOMER

3) What were the competing interests in the case study? a. Intel and competing companies that aren’t named. Costa Rica and other countries

around the world. This isn’t really a typical case study where there are two competing interests. Mainly, we are talking about how Intel’s integration into Costa Rica has helped the economy.

4) How were these interests addressed? a. In this particular case study, they addressed the impact of FDI on Costa Rica.

They addressed direct effects, macroeconomic effects, fiscal effects, and the impact of productivity. They looked at the overall growth, which has grown since Intel has put themselves in Costa Rica. They also looked at imports and exports; which Intel has increased profits within Costa Rica from a deficit to a surplus. They did surveys asking other companies if they think that Intel has helped or hurt in different ways. They asked about the wages and if other companies had to increase their wages due to Intel coming into the country. They also asked if other companies thought that Intel had increased productivity together. These companies, for the most part, had very positive things to say about Intel.

5) Consider possible outcomes. What strategies would you have recommended in this case to create a favorable outcome for all of the actors in the case study?

a. I think that this case was handled very well. Intel made a decision as to enter into Costa Rica based on multiple important factors. These factors included “political stability, highly educated labor force, relatively corruption-free environment, and the credibility of the legal institutions”. I think that Intel based their decision on relevant factors, and there wasn’t another way to handle it.

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WORKSAMPLE3

Mynextworksampleisaprojectthatwewereassignedinclass.IhadtocreatealogisticssupplychainforEcolabonaproductofmychoice.Ichoseoil.

OneofEcolab’slargestproductsisoil.Inordertocreateoilthatabidesbylegalstandards,oilmustgothroughmultipledifferentstagesofthesupplychain.ThesupplychainisimportantbecauseitallowsustoseehowoilisproducedanddistributeswithinEcolabaroundtheworld. Thesupplychainbeginswithdeterminingtheproductthatyouwanttocreate.Inthiscase,wewantoil.Wehavetoexplorethebestwaysofdoingthisandwhere.Wefindthatdrillingoiloffshoreisthemostefficientway.Ecolabalreadyhasoffshoredrillingrigs,thereforewedon’tneedtodesignandconstructoilrigs.Wethenstartthedrilling.Wedrilltheoilfromouroffshorerigsandstoreitinlargecontainerstobeshippedtoourrefineries. Chevronforexampleisoneofourrefineries.Oncetheoilhasreachedtherefineries,itcanbemadeintomanydifferentthings:gasoline,medicalsupplies,plastic,organicchemicals,refinedgases,andlubricants.Theoilthatwepulledoutofthegroundisdistilled,andseparatedintochemicalsthatweusetocreateeachoftheseitemsthatInamedpreviously.Thesechemicalsarethentreatedtoremoveimpurities.Oncethisiscompleted,theproperchemicalsarepassedalongtotheproperchemicalplantstocreatealloftheseitems.Onceatthechemicalplants,thematerialsaremade.Theitemsaretransportedeithertoastoragefacility,apowerplant,ordirectlytomanufacturingcompanies.Thiscanbedonebypipeline,airline,boat,truck,ortrain. Theoilthatistobeblendedwithethanolandadditivesissenttoaterminaluntilitisreadytobeblendedorshippedtoanothercountry.Trucks,boats,andpipelinesprovidethisblendingordistribution.Theyaretheneitherblendedanddistributedtotheirpointofsaleorshippedabroadandblendedabroad.Thedistributioncouldbetoahospital,gasstation,or

othercompanies/storesthatsellourproducts.

AcademicCourseSyllabus

The Washington Center for Internships and Academic Seminars

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ST16-4843 International Business: Case Studies in Strategic Trade Management

Instructor: Dr. Eugene Laney, Jr.

Email: e.clifflaney@gmail.com

Phone: 202-251-7476

Meeting Time: Monday, 6:30-9:30pm

Course Description The course examines multinational corporations’ strategic and managerial challenges in the area of international trade by focusing on a series of case studies that will help students better understand international business and trade interface. For each case, topics include customs and security regulations, climate change policies, import safety, export control, financial services, intellectual property rights, e-commerce, market access and technology transfer. Corporate Social Responsibility is considered from an international business-government relations perspective.

Course Goals This course is designed to provide an understanding of the relationship between multinational corporations’ activities and government policies from a global perspective. It would be helpful for students to have previous familiarity with international trade policy and business.

Student Learning Outcomes Objectives By the end of the course, students will demonstrate competency in the following areas:

Knowledge

x Knowledge of the role of multinational corporations in the international trading system. x Knowledge of the regulatory regimes that govern international trade. x Familiarity with corporate compliance policy and strategies.

Skills

x Improving business writing and presentation skills. x Applying problem-solving skills to policy-related problems. x Interpreting multinational corporations’ strategic and managerial challenges in the area of

international trade.

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