Twice Reply Brief company presentation

Munich, January 2015

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Strategy

Twice Reply - Who we are

Processes Digital

Agenda

Digitization

CX

X-Selling

Twice Reply is a consulting company focused on Digital Transformation, offering services along the entire digital value chain.

We deliver End-to-End with specialists within the Reply Network to combine strategy, program management and technological expertise with successful delivery.

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We work jointly with client teams from marketing, strategy, customer care and IT to deliver programs successfully, enabling us to apply our expertise to a wide range of business models and markets

Service Offering Digital CRM

Omni-channel Customer

Engagement

Content &

Commerce Platforms

Business Models & Product

Monetization Digital Business

Optimization &

Innovation

Digital Content

Strategy & Distribution

Simplification of processes, Digitization of customer journeys, and Digital Customer Acquisition represent urgent company needs today. Twice provides the right advice

Twice Reply – Service Offering

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Twice Reply – Core Activities along the Value Chain

§  Process  Design/Re-­‐engineering*  

§  Digital  Process  Requirements  

§  Use  Case  Deep-­‐Dive  

§  Digital  Process  Specifica:on  

§  Digital  Customer  Experience*  

§  Use  Case  Defini:on  

§  Product  Range  §  Digital  Go-­‐to-­‐

Market  §  Omnichannel  

Strategy*  §  Change  

Management*  §  Architecture  &  

ImplementaAon  Strategy*  

 

Func%o

nal  A

c%vi%e

s  

§  Vision/Mission  Defini:on  

§  Priority  SeBng  §  Product  Review    §  Project  Review  §  Digital  Roadmap*  §  OrganizaAonal  

Review*  §  Governance  

Development  

Process  Simplifica%on  

§  Digital  Retail  Strategy*  

§  Point  of  Sale  (POS)  PlaIorm  Due  Diligence*  

§  Agent  Training  §  Data-­‐driven  

Business  Concept  §  Conversion  

Op:miza:on      

§  Digital  Customer  AcquisiAon*  

§  Digital  Ecosystems  §  Traffic  Genera:on  §  Social  Interac:on  

Concept  and  Development  

§  Tech./PlaIorm  Due  Diligence*  

§  Agile  Methodology  Training  

§  PlaIorm  Decision*  

§  Development        Set-­‐up  

§  Security  §  Analy:cs  §  Quality  Assurance  

Up/Cross  Selling  Digi%za%on  

   Progressive  Integra%on  with  Reply  Units    

Imagina%on  Strategy  Development  

Strategy  SeAng:  “Digital  Agenda”  

* Twice Reply capability focus

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We combine the competence of a digital consultancy company with the technological expertise of a large network of companies, supporting our clients to succeed on their digital transformation journey.

§  Flexible & responsive to the individual needs of customers

§  Delivery across all industries §  Hybrid creative and tech capabilities §  Pragmatic project approach §  Rapid and cost-effective delivery §  Sales team = Delivery team

CONSULTANCY §  A range of specific technical expertise and

industry focus §  Execution capability §  Over 4.500 well trained, certified

professionals §  Quick and responsive network consisting of

60+ specialized companies §  Maturity – proven methodologies

NETWORK

Twice Reply – Living the Reply Network

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Thank you! www.reply.eu