tying hcahps to talent
DESCRIPTION
80% of organizations believe that talent plays a critical role in determining HCAHPS scores. Find out how to define and measure quality of hire and then how to find a retain that top talent.TRANSCRIPT
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Meet Our Presenter
Madeline Laurano
Research Director,
Talent Acquisition Solutions,
within Aberdeen’s Human Capital
Management research practice.
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Aberdeen Maturity Class Framework
What you need to do to
become Best-in-Class
What processes you
should have in place
What you need to
measure
Organizational changes
you might want to make
Data / Knowledge
management
considerations
Technologies you should
evaluate
Best-in-Class
Industry
Average
Laggard
P A C
E
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Our Agenda
Current State of Healthcare
Understanding Your
HCAHPS Score
The Role of Talent
Key Recommendations
Considering RPO
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Current State of Healthcare
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Challenges Driving Healthcare Organizations
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Top Concerns of the Modern Healthcare System
Containing Costs
Improving Quality
Identifying the Right Talent
Improving HCAHPS
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HCAHPS
The intent of the HCAHPS initiative is to provide a
standardized survey instrument and data collection
methodology for measuring patients' perspectives
on hospital care.
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What Impacts HCAHPS
Patient
Satisfaction
Patient Experience
Hospital Environment
Hospital Talent
HCAHPS
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Fast Fact
80% of organizations believe that talent plays a critical
role in determining HCAHPS scores
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How Can Talent Influence Your Score?
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Strategies to Improve HCAHPS Scores
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Greatest Influence on HCAHPS…Talent Matters
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Position Most Critical to Improving HCAHPS
Nurses - 85%
Physicians - 8%
Administrative Staff -7%
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The Business Impact
Organizations that link HCAHPS with talent
were able to improve:
Quality of hire by over 25%
Patient satisfaction by over 16%
Retention of Nurses by over 10%
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Key Recommendations
Quality of Hire must be a priority
Identify the most critical jobs to driving patient
satisfaction
Improve recruitment and retention strategies
Invest in providers that can help you achieve this
goal through a partnership
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How RPO Can Help
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RPO is Gaining Momentum…
43% of Healthcare organizations are investing in RPO
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Goal in a RPO Investment
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Impact of RPO on the Business
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The Use of RPO for Healthcare
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Key Elements of RPO
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Where to Find Quality Talent?
68% of healthcare organizations are leveraging
social media in their recruitment efforts
70% of Care Organizations
69% of Insurance
64% of Biotech Organizations
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Looking Ahead
70% of the healthcare organizations investing in RPO
cited identifying gaps between the supply and the
demand for talent as a top priority.
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Thanks for your interest in our research!
Madeline Laurano
Research Director
617-854-5304
Visit PinstripeHealthcare.com
for a complimentary copy of RPO in Healthcare: Improving Quality and Staying Compliant