types of communication
DESCRIPTION
Communication Theory (Communication Skills)TRANSCRIPT
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Types of Communication
ByProf. A.P.Dawle
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Upward Communication
Formal Communication
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Request
Application
Demand
Complain
Suggestion
Objectives of Upward Communication
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Downward Communication
Formal Communication
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Instructions Orders Education & Training Motivation Raising Morale Counseling Advice Persuasion Warning Appreciation
Objectives of Downward Communication
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Formal Communication
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Exchange of Information
Requests
Discussion
Co-ordination
Conflict resolution
Problem Solving
Advice Social and Emotional Support
Objectives of Horizontal Communication
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Formal Communication
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Diagonal Communication
Formal Communication
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Grapevine Communication
Informal Communication
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Grapevine Communication
Informal Communication
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Best Time for Grapevine Communication
Lunch Break
Tea Break
Get together
Meetings
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Grapevine communication is about
A Recent News
Controversies
People talk about their acquaintances
Discussing private and personal problems of others
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Advantages of Grapevine Communication
Spreads like wild fire
Content can be short or long
Provides feedback to the management
It vents out disappointments and frustrations
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Limitations of Grapevine Communication
It may give wrong news or information
It may tarnish the image of a person
It is not reliable
It is listless and waste of time
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