u n i v e r s i t y o f a l b e r t a technology group september information sessions
TRANSCRIPT
U N I V E R S I T Y O F A L B E R T A
TECHNOLOGY GROUPSEPTEMBER INFORMATION SESSIONS
U N I V E R S I T Y O F A L B E R T A
VISION
Our vision is to deliver excellence in customer service, focused on personal productivity while providing the best available tools and technologies to ensure the success of our stakeholders.
U N I V E R S I T Y O F A L B E R T A
Anywhere
Anytime
Anyplace
Secure
U N I V E R S I T Y O F A L B E R T A
CUSTOMER SERVICE
I NEED HELP, WHAT DO I DO?
1. Check to see if there are any notifications about the service you are trying to access first (www.unotice.ca)
2. Try the Wiki Knowledge Base second (wiki.business.ualberta.ca)3. Access the helpdesk:
https://helpdesk.business.ualberta.ca or 780-248-HELP (4357)
U N I V E R S I T Y O F A L B E R T A
CUSTOMER SERVICE
Type First Response Subsequent Responses Close
Emergency 15 minutes 15 minutes 1 day
High Priority 1 hour 4 hours 2 days
Medium Priority 7 hours 7 hours 3 days
Low Priority 10 hours 10 hours 5 days
U N I V E R S I T Y O F A L B E R T A
CUSTOMER SERVICE
Service Notifications
https://helpdesk.business.ualberta.ca
780-248-HELP (4357)
https://ulearn.ualberta.ca
Coming soon: http://www.unotice.ca
U N I V E R S I T Y O F A L B E R T A
CUSTOMER SERVICE
Our Wikihttp://wiki.business.ualberta.ca
Our Web Sitehttp://www.business.ualberta.ca/technologygroup
Lunch with Mike ProgramGo to http://www.business.ualberta.ca/technologygroup
Click on the Director’s PageClick on the Lunch with Mike Program link
U N I V E R S I T Y O F A L B E R T A
REMOTE DESKTOP SUPPORT SERVICE
U N I V E R S I T Y O F A L B E R T A
SERVICES
What services are available to me?
• Check out the Service Catalogues:• Staff Service Catalogue• Undergraduate Student Service Catalogue• EMBA Student Service Catalogue• Student Organization Service Catalogue
U N I V E R S I T Y O F A L B E R T A
SERVICES
U N I V E R S I T Y O F A L B E R T A
SERVICES
I HAVE A NEW SERVICE IDEA, WHAT DO I DO?
• Submit your idea to the Technology Group’s Service Conception Database (aka – the Imaginarium)
U N I V E R S I T Y O F A L B E R T A
SERVICE GOVERNANCE
• High up-front cost• High sustainability
cost• Long-term
implicationsfor the School.
• Low in beneficial scope
• Politically charged Director of Technology
Computer and Technology Advisory Committee (CTAC)
Vice-Dean
Director of Technology
• Low up-front cost• Low sustainability
cost• Without long-term
implicationsfor the School.
• High in beneficial scope
• Not politically charged
U N I V E R S I T Y O F A L B E R T A
MULTIPLATFORM SUPPORT
• Support for Windows, Apple, Linux• Support for Blackberry, iPhone and Android• Support for iPAD, Playbook and Android tablets
U N I V E R S I T Y O F A L B E R T A
COMPUTING PROGRAMS
• Laptop/Desktop Program for Faculty• Desktop Program for Staff• Research Computing
U N I V E R S I T Y O F A L B E R T A
LAPTOP/DESKTOP PROGRAM FOR FACULTY
Mac Book Air Mac Book Pro Lenovo Tablet
U N I V E R S I T Y O F A L B E R T A
LAPTOP/DESKTOP PROGRAM FOR FACULTY
Departmental Order:
2012/13 MBEL2013/14 FSA2014/15 SMORG2015/16 AOIS
U N I V E R S I T Y O F A L B E R T A
DESKTOP PROGRAM FOR STAFF
• Evergreen is based on equipment age, not department.
• Evergreen is a 3 year cycle• Each year we replace 1/3 of
the staff computers.
U N I V E R S I T Y O F A L B E R T A
CONTINUITY PLANNING
Disaster Recovery Requirements
Primary Backup
U N I V E R S I T Y O F A L B E R T A
PERFORMANCE AND GREEN COMPUTING
U N I V E R S I T Y O F A L B E R T A
RESEARCH COMPUTING
U N I V E R S I T Y O F A L B E R T A
MOBILITY
Mobility has changed
U N I V E R S I T Y O F A L B E R T A
MOBILITY
Mobility has changed
U N I V E R S I T Y O F A L B E R T A
MOBILITY
Tether your phone
U N I V E R S I T Y O F A L B E R T A
ULEARN
Content, Community and Mobile Devices
U N I V E R S I T Y O F A L B E R T A
ULEARN
Content
U N I V E R S I T Y O F A L B E R T A
COMMUNITY
Connecting People Together
U N I V E R S I T Y O F A L B E R T A
MOBILITY
Alberta School of Business
Students and Instructors may accessuLearn using their mobile devices.
U N I V E R S I T Y O F A L B E R T A
GMAIL
U N I V E R S I T Y O F A L B E R T A
SMART CLASSROOMSProblems
780-492-2069 (M-F) 7:30 am to 5:00 pm
Evening Support
780-492-3923 (M-F) 5:00 pm to 8:00 pm
Intercom Help
U N I V E R S I T Y O F A L B E R T A
QUESTIONS