UAE | KSA | Qatar | Bahrain | USA | India | Singapore | SEA | ANZ www.cloud4c.com/me

Corporate FactsheetCloud4C is World’s only Tier-4 Cloud and Managed Services provider with presence across the globe serving over 3,500 large and medium business including Fortune 500 Enterprises

South East Asia

Singapore, Thailand, Indonesia, Malaysia

Middle East

UAE, KSA, Qatar, Bahrain

IndiaUSA

ANZ

Local Presence | Global Reach

Mission

Cloud4C’s mission is to enable businesses through technology, innovation, innovative processes, certified subject matter experts (SMEs) and Centers of Excellence (CoE)

Cultural Values

IntegrityCustomer FocusTransparencyCollaborationPassion

Differentiators

4Copy ArchitectureHighest Uptime SLA (End-to-End)Local Pops in Middle EastGRC Framework and processesCommunity CloudManaged ServicesSpeed of DeliveryLow TCO

Offerings

Cloud ( Public . Private & hybrid) Infrastructure as a Services (IAAS) DR on Demand ( DRAAS) Managed ServicesTotal Infrastructure outsourcing (TIO)Bank in a BOX SAP Cloud Hosting Security Operation center (SOC)Value Proposition

Cloud4C offers a robust cloud solution for Mission Critical Applications with a built-in HA, DR and backup supported by a 4Copy Architecture with Industry’s best uptime SLA with local hosting in Middle East

Tech Support

800+ skilled/certified Engineers24X7X365 Tech Support Desk up to L4/L5SLA based Managed Services

Gartner Magic Quadrant

A Recognized ‘Niche Player’ in the Gartner Magic Quadrant for last 3 successive years

Certifications

ISO 20000-1 ISO 27001 ISO 22301SOC 1 & SOC 2SSAE 16CSA complaintSAP Certified Service Provider

Investments

US$100 Mn in cloud technology, operations in Middle East and other locations.

Network Connectivity

STM-4 connectivity between our Cloud Datacenter's across the globe for the ensuring the regional level DR

4Copy CloudWith HA + DR + Backup

High Availability Disaster Recovery Backup to Recover Data

The 4Copy Cloud is built for mission critical applications to ensure your business runs seamlessly without disruption powered by industry best Uptime SLA and backed by round-the-Clock support

Cloud PoPs across Middle EastWorld’s Only Tier-4 CloudIndustry’s Highest Uptime SLACertified Processes and Operations24X7X365 Support

Highlights

30+ CustomizableInstances / Solutions

CustomizedNetwork &

Connectivity

Low, Medium orHigh Performance

Instances

DynamicProvisioning

CUSTOMIZATION

OTP

LOG

MAINTENANCE

UTM

SSL

DDOSHIDS

RIGHTS

MANAGEMENT

SIEM

SOC

COMPLIANCE

Data

Encryption

Access

Management

Dashboard

Monitoring

Management

Billing

CONTROL

Data Center - Copy A 1 Data Center - Copy B 2

Data Center - Copy C 3

Data Center - Copy D 4

SYNC

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VM VM VM VM VM VM VM VM

VM VM VM VM

Cloud4C Services

Cloud4C Differentiators

Uninterrupted uptime - HA + DR + BackupLowest latency - Hosted locally in Middle EastTier4 Facilities across ME, SEA, USA, ANZ, IndiaTotal Ownership, Single SLA from Infra to AppCost to Performance - Benchmarked for performanceBusiness Continuity

High Availability + Disaster Recovery + Backup Role Based | OTP | Run Book | Proactive Alerts

Choice of 100 D/S | Hourly, Monthly Billing | On/Off State Scale on Demand | Single Click Deployment | App based Mgmt.

Built with a 4Copy architecture with built in High Availability, Disaster Recovery, High Availability providing industry best uninterrupted uptime and business continuity to power mission-critical applications

Cloud4C Portal Features

Self Provisioning Scale/De-Scale on DemandInstant deployment Multi VM Consistent ReplicationAuto Load Balancer Mobile App for ManagementMonitoring and Alerts

Services Portfolio

Cloud (Public, Private)IaaSCDN

Specialized Focus

DR as a Service Block/Object StorageBig Data

Managed Services

Managed Services Differentiators

Skilled and Certified Subject Matter Experts (SME)Sixteen Centers of Excellence (CoE)Dual Escalation MatrixCustomized SLAsDedicated SPOC for Service Delivery

Our Enterprise Grade Managed services help augment heterogeneous and complexities technology environments through optimized delivery model, supported by robust processes such as ITIL, ITSM, CoBIT, our proprietary service delivery processes backed by SLAs

Centers of Excellence (CoE) | Strategic Units

Preventive Trouble Shooting Professional ServicesMaintenance

Hardening Ticketing Management ConsultingFirmware update SLA based response R&D, Innovation BenchPatch Management 700 Certified EngineersPredictive Fault Mgmt

Services Portfolio

Infrastructure ManagementOperating System ManagementNetwork ManagementStorage ManagementDatabase ManagementBackup ManagementSecurity Management

Specialized Focus

Oracle SAP (HANA, S/4 HANA, Basis)) MS DynamicsTier 1 ApplicationsSOC

APPS Exchange, Sharepoint, Jboss, Web Logic

ERP, CRM SAP, MS Dynamics, E-Biz, Axapta

Middleware IIS, Apache, Tomcat

Database Oracle, Sybase, MS SQL, IMD, Hadoop, Mongo

O/S Windows, Linux, HP-UX, Solaris, AIX

Platform VMWare, VDI, KVM, Hyper-V, Ken, OVM

Network VPN, MPLS, Load Balancer, Switches, Routers

DAAS VDI, Citrix, Microsoft

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SSRARed Flag

Automation

Centers of Excellence

(CoE)

InnovationBench

CertifiedEngineers

24X7 Monitoring | Trouble Shooting | RIM

Total Ownership Philosophy | Industry Best SLA

Extension Technology Built to Enable Your Business

Focus on your Core Business. Leave the Rest to us

CRM

Security

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SAP

Cloud

Storage

D/B

O/S

D/COps

MS

Messaging

RIM

SOC

DR on Demand

DR on Demand Differentiators

Tier-4 InfrastructurePay Per Use DR servicesRPO and RTO based SLAGlobal DC/DR availability servicesTotal ownership upto RPO, RTO

Mitigate the risk in the event of a disaster and get your infrastructure up and running in no time (meeting your RPO and RTO objectives) and ensure minimal impact of any disaster

DR on Demand Special Services

Risk EvaluationRisk MitigationDR DrillsDR ManagementDR Monitoring and Administration

Services Portfolio

Hot DRWarm DRCold DRBCP

Cold DR

An alternate site as contingency to migrate equipment to this facility in case of a disaster and this facility is void of any resources or equipment except air-conditioning, raised flooring and power.

Service Level Agreement (SLA)

RPO : 4-24 HoursRTO : 8-24 Hours

The Cold DR Focus

Non Critical Applications

Example: Intranet applications, Static Websites, File servers

Warm DR

Facility containing all IT equipments & infrastructure that may be occupied by a client immediately after a disaster declaration to restore its own systems, applications and data.

Service Level Agreement (SLA)

RPO : 1-4 HoursRTO : 2-8 Hours

The Warm DR Focus

Business applications allowing downtime of 8-24 hours

Example: Non Core Banking applications DMS, MOSS, Print & File Servers Back office Applications etc.

Hot DR

Facility containing all IT equipments & infrastructure that may be occupied by a client immediately after a disaster declaration to restore its own systems, applications and data.

Service Level Agreement (SLA)

RPO : 0-15 MinutesRTO : 0-2 Hours

The Hot DR Focus

Mission Critical Applications where business cannot afford downtime and data loss is not sustainable,

Online Transaction Applications

Example: Core Banking applications, SAP, Oracle E-Biz etc

IAAS (Infrastructure as a Service)

IAAS Differentiators

Rapid Deployment on Shared and Dedicated infrastructureMultiple platforms on Demand - AIX , HP UX , Solaris Multiple Technologies on Demand -VMware, Hyper-V, OVM, Parallels etc.

Pay per Use with Industry best SLA's

IAAS Compute has a multi-layered management model. The cloud controller server enables everything, from system architecture to VM root access, to be managed via the user interface and API and enables deployment and management of applications remotely and with utmost ease.

Services Portfolio

ComputeStorageNetworkISV Ready Services

Specialized Focus

SAP as a ServiceBank in a BoxCompliance in a Box

SAP as aService

Compliance in a Box

Bank in a Box

DRaaSDAAS

Infra.RISC/CISCStorage, Backup

ISV ReadyPlatform

Certified H/WServices Benchmarked on SAP defined standards

Ensuring business continuity during a disaster though DRaaS

Anywhere, Anytime secure connectivity through DAAS

RISC, CISC, P-SeriesHP-UXSun SolarisPetabyte StorageHexadataSafenetGSLV

Ready Platform for all leading banking software vendors as per banking guidelines

PCI DSS VAPT ToolsSOC Audits Log AnalyzersSIEM Custom Audits

27001

Industry benchmarked platformSupport for various stacksRed/Blue/LAMP/WIMP etcIntegration support for billing agentsFlexible pricing model (Per Trans/Customer)

IAASInfrastructure as a Service

SAP Services

SAP Service Differentiators

SAP Certified Service provider Pay per usage Single SLA upto Application layerBasis Support LOW TCO

SAP Services offering powered by Tier-4 cloud in adherence to the SAP Governance guidelines ensures critical SAP applications run seamlessly without interruption supported by industry best uptime and application SLAs

SAP Special Services

SAP AMS/Basis SupportSAP HANA Cloud HostingTesting as a Service

SAP Hosting

SAP DR

SAP HANACloud Hosting

SAP CustomizedServices

SAP AMS,Basis Support

SAP Testing Services

Our Partnership with Cloud4C began nearly three years ago. Since that time we worked together to deliver HANA Enterprise Cloud Services to thirteen customers - eleven of which are in productive use today. This promotion of Cloud4C to HEC Premium Partner status is recognition of the work we have done together to help the digital transformation of SAP Customers

Peter HarkinHead - HANA Enterprise Cloud and Managed Services Sales (APJ)

Endorsement by SAP

SAP Certifications

Certified Provider of Hosting ServicesCertified Provider of Cloud ServicesCertified Provider of SAP HANA (Ops Services)

Certified Provider of (AMS) | Application Management Services

Cloud4C

G05, Ground Floor, Building No. 11, Dubai Internet City, Dubai, UAE | +971 564158996 | www.cloud4c.com/me