ubl internship reports
TRANSCRIPT
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INTERNSHIP REPORT
ON
UNITED BANK LIMITED PAKISTAN
MAIN BRANCH, BANNU (0306)
Submitted To:The Director (IMS)
Pro! AMAN ULLAH A"AN
Submitted By: MUSTA#A KHAN
BBA$IT (HONS)
Ro%% No!&3'
Seio '006$*0
INSTITUTE O# MANA+EMENT SCIENCES, UNIERSIT- O#SCIENCE AND TECHNOLO+- BANNU
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INSTITUTE O# MANA+EMENT SCIENCES
INTERNSHIP REPORT ON
UNITED BANK LIMITED O# PAKISTAN
MAIN BRANCH, BANNU
External Examiner:
Signature ...............................
Director:
Signature
Name PRO#! AMAN ULLAH A"AN
Supervisor:
Signature
Name MR. !TB "#NDesignation Lect.rer
Itit.te o M//e1et Sciece
Ui2erit o Sciece /4 Techo%o, B/.!
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Dedicated to
$
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In The Name of
The +re/t, Merci.% /4 5i4!
%
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PRE#ACE
Ban&ing is t'e bac&bone o( t'e economy o( any country. )n *a&istan+ ban&s are no, getting t'e
attention and support o( t'e government+ to nouris' and initiate t'e developmental pro-ects in
t'is ountry. Ban&s 'ave also attained a 'ig' level o( initiation+ productivity+ and gro,t'. /nesuc' ban& ,it' ne, policies and strategies pus'ing (ort' to,ards progress is Uite4 B/5
Li1ite4+ ,'ic' 'as since its inception s'o,n remar&able ac'ievements and discovered ne,
avenues o( innovative ban&ing.
During my t,o mont's )nterns'ip in 0B1+ Main Branc' Bannu+ ) ac2uired (irst 'and
in(ormation about onsumer Ban&ing o( t'e ban&.
Report ,riting is in(act a crucial exercises because t'e per(ormance o( a student is -udged
t'roug' t'is report. ) 'ave tried my level best to cover every aspect o( t'is speciali3ed ban&ing
activity+ asses t'e ,or&ing and per(ormance o( t'e enter and (or,ard solutions (or its (urt'er
improvements.
number o( persons 'ave o((ered t'eir 'elp and guidance in ,riting t'is report. ) express my
t'an&s to my supervisor MR.!TB "#N+ and my manager MR. 45)D "#N. ) ,ould
also li&e to t'an& to t'e ot'er sta(( members o( 0B1+ especially MR. #N)! 011# "#N +
,it'out ,'ose support it ,as impossible (or me to do t'is tedious -ob.
ARSHAD MEHMOOD
BBA$IT (HONS)
Ro%% No!&3'
Seio '006$*0
6
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ACKNO"LED+EMENT
)n completion o( t'is ,or& ) am t'an&(ul to lmig'ty 11#+ as ) (irmly believe+ ,it'out 'is
gracious 'elp7 t'is accomplis'ment ,ould not 'ave been possible.
!irst and (oremost+ my deep appreciation+ gratitude and indebtedness to my supervisor
MR.!TB "#N+ 1ecturer+ )nstitute o( Management Sciences+ 0niversity o( Bannu+ (or 'is
continuous encouragement+ moral support and generosity in s'aring 'is time and &no,ledge
during my studies.
) ,is' to express my sincere gratitude to personnel o( 0B1+ Main Branc'+ Bannu+ (or t'eir 'elp
and guidance during my )nterns'ip.
T'an&s to t'e constraints o( academic protocols+ t'at t'ose ,'o ,ere and are al,ays (irst in mymind are being mentioned last. T'ey are my parents and my loved ones. )t is+ ) believe+ t'eir
sincere prayers+ ,'ic' ,ere a constant source o( strengt' and inspiration to me t'at resulted in
t'e completion o( t'is ,or&. ) dedicate t'is ,or&+ blended in my boundless love and a((ection+ to
t'em.
ARSHAD MEHMOOD
BBA$IT (HONS)
Ro%% No!&3'
Seio '006$*0
8
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EECUTIE SUMMAR-
No, a day9s strong and e((icient capital and (inancial institutions are t'e basic re2uirements o(
eac' country. So no country can be considered strong ,it'out 'aving strong enoug' capital and
(inancial institutions and mar&ets. /ne o( t'e components o( t'ese (inancial institutions are t'e
ban&s. No one can deny t'e role t'e ban&s are playing in t'e economic development o( a
country.
)n *a&istan9s ban&ing sector+ 0B1 is one o( t'e leading commercial ban&s. 5ery reno,ned
ban&ers suc' as ).). 'undrigar and ga' #assan bidi establis'ed 0B1 in ;8;. !rom t'e very
beginning+ 0B1 ,as s'o,ing very good per(ormance but in ;
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TABLE O# CONTENTS
S!No! To7ic P/e No!
*re(ace i
c&no,ledgement ii
1ist o( Tables vi
1ist o( ?rap's and 'arts vii
1ist o( cronyms viii
Executive Summary ix
Ch/7ter 8 *
. INTRODUCTION
. Bac&ground o( t'e Study *
.$ /b-ectives o( t'e Study *
.% Scope o( t'e Study *
.6 )mportance o( t'e Study *
.8 1imitations o( T'e Report '
Ch/7ter 8 '
$. EOLUTION O# BANKIN+
)ntroduction 3$. ?ro,t' and #istory o( 0B1 3
$.$ Subsidiaries 9
$.% 4oint 5enture 9
$.6 Role o( 0B1 in NA!* :
$.8 Mission Statement o( 0B1 :
$.@ /b-ectives o( 0B1 :
Ch/7ter 8 3
%. OR+ANI;ATIONAL STRUCTURE
%. 0B1 /rgani3ational Structure CEO
ti( R. Bo&'ari
DIRECTOR
>ameer M. 'oudrey
DIRECTOR
/mar >. l s&ari
DIRECTOR
Mu'ammad Te'sin "'an )2bal
DIRECTOR
'mad Aa2ar Director
4aved Sadi2 Mali&
T'e aut'ority+ ,'ic' is second 'ig'est+ lies ,it' executive committee. )t consists
o( seven members+ including t'e president and secretaries are in c'arge o(
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divisions. T'e members are Senior Executive 5ice *resident HSE5*I o( 0B1.
T'ere are t,enty divisions+ ,'ic' 'ave t'eir o,n Senior Executive 5ice *resident
HSE5TI. Executive 5ice *resident HE5*I+ or Senior 5ice *resident HS5*I+ t'e
SE5* to international divisions manages t'e operations o( (oreign countries
branc'es.T'e rest o( t'e divisions ,or& along t'eir (unctional lines as s'o,n in t'e
organi3ational c'art.
t t'e National level+ 0B1 'as a net,or& o( branc'es spread allover t'e
country and its (ield operations are one o( t'e most extensive among t'e leading
ban&s in *a&istan. t provincial level t'e ban& is managed by SE5*+ ,'o is
assisted by ?eneral Manager H/MI+ ,'o is E5* or SE5*. T'e /M is responsible
(or eit'er a number o( regional areas or in c'arge o( various provincial departments
suc' as dministration+ ?eneral Recovery+ 1oans+ )nspection+ etc. T'e complexity
and extensiveness o( t'e operations in a given province determine t'e number o(
/Ms. /Ms are assisted by circles executives ,'o are o( t'e ran& o( SE5* or 5*.
T'e entire country is divided into ircles ,'ic' are (urt'er divided into >ones.
T'e circles are administered by circle executive. Eac' 3one is comprised o( a
number o( branc'es+ ,'ic' are managed by branc' managers ,'o are mostly
?rade ) or ?rade )) o((icers. Some large si3ed branc'es are also managed by
5*s.
3!' DIISION O# UBLS O##ICE
Basically t'ere are t,o types o( o((ices in 0B1
. #ead /((ice
$. Regional #ead 2uarters
*! He/4 Oice
;
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#ead o((ice o( 0B1 is in "arac'i. )t exercises overall control over t'e ban&.T'e 'ead o((ice H#LI 'as various (unctions.
)t (ormulates polices and ensures its implementation.
To supervise and control t'e operations o( t'e regional o((ices.
To (ormulate policies and ensure its implementation by t'e (ield o((ices.
To dealliaison ,it' (oreign donors li&e )BRD HAorld Ban&I+ sian
Development Ban&+ )slamic Development Ban&+ "!A H?erman Ban&I+
!M/ Net'erlands etc.
To deal ,it' Ministry o( !inance.
To supervise R#Ls.
To sanction loan applications received (rom t'e branc'es.
To deal ,it' ministry o( (inance.
'! Reio/% He/4 F./rter
T'ere are Eleven Regional /((ices o( 0B1 ,'ic' (ully cooperate ,it' t'e
#ead /((ice. 0B1 Regional /((ices per(ormance ,it' re(erence to
sanctions+ disbursement+ recoveries+ and deposit mobili3ation is o( vital
importance to t'e ban& operations. T'e (unctions are as (ollo,s:
To implement t'e policies (ormulated by t'e #ead /((ice.
To extend t'e credit (acilities by &eeping in vie, all t'e prescribed
conditions.
To recovercollect t'e existing long=term credits extended by t'e ban& as per
sc'edule.
$
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To assist customers in t'e process o( development by advancing loans (or
viable (inancial pro-ects.
ll t'e 8@ 0B1 branc'es are t'e representatives o( t'e ban&. T'ese
branc'es provide commercial as ,ell as non=commercial ban&ing (acilities.
5arious structures involved in t'e organi3ation o( 0B1 are given belo,.
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3!3 Or/iG/tio/% Hier/rch Ch/rt
Bo/r4 o Director
Eec.ti2e Co11ittee
Prei4etCEO
SEP
EP
SP
P
AP
Oice +r/4e *
No C%eric/% St/ C%eric/% St/ Oicer +r/4e III Oicer +r/4e
II
$$
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3!9 Or/iG/tio/% Hier/rch Ch/rt o co.1er ector i UBLBo/r4 o Director
Eec.ti2e Co11ittee
Prei4etCEO
+ro.7 Eec.ti2e
+%o@/% S/%e He/4
He/4 Sec.re4 #i/ci
N/tio/% S/%e M//er
Seior S/%e M//er
Reio/% S/%e M//er
No$C%eric/% St/ Proceor Re%/tiohi7oicer
Re%/tiohi7
M//er
Head Un-secured
Financing
$%
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CHAPTER ? 9
DEPARTMENTATION
0B1 li&e ot'er commercial ban&s establis'ed various departments (or t'e
per(ormance o( various (unctions. Some o( t'e departments o( 0B1 are !oreign
Exc'ange department+ dvance Department+ ccounts Department+ Deposit
Department and Remittance department etc.
No, ,e ,ill 'ig'lig't t'e various (unction per(ormed by t'e di((erent
departments in t'e 0B1.
9!*! ACCOUNTS DEPARTMENT
T'e ccounts department o( 0B1 mainly deals in t'e accounts o( customer
maintained at t'e ban&. T'e accounting boo& maintained (or t'ese services is
&no,n as cas'boo&. T'e summary boo& and ledger are maintained t'roug'
computer.
T'e cas'boo& is used (or balancing t'e cas' received and cas' paid at t'e end o(
t'e day.
Ki4 o Acco.t
$8
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iii! B.ie B/5 Acco.t!(BBA AC)
T'is is t'e special type o( ccount HcI o((ered by 0B1. T'is type o( c is
opened (or t'e students and salary 'olders. )n t'is c t'ere are some (acilities
o((ered (or t'e c 'older suc' as..
). No restriction o( minimum balance.
)). TM (acility.
))). No restriction on dra,ing.
)5. Trans(er (acility.
5. Receiving (rom ot'ers Ban&s ,it' minimum commission.
5). Receiving o( salary (rom ot'ers Ban&s be(ore sto( t'e mont'.
9!' REMITTANCES DEPARTMENT
T'is department is concerned ,it' t'e trans(er o( money (rom one place to
anot'er. )n t'is+ various modes o( trans(erring money are available ,'ic' are
discussed belo,.
A! M/i% Tr/er (MT)
)n t'is t'e money is trans(er (rom one place to anot'er by mail. )( t'e person is
account 'older o( t'e ban&+ t'en t'e ban&er debit 'is account ,it' t'e amount o(
money 'e ,ants to trans(er. T'e concerned ban& o((icer ,ill prepare t'e necessary
vouc'ers to ma&e t'e mail trans(er complete. )t contains on7
I De@it o.cherDebiting t'e account 'older (or t'e amount to be sent
plus t'e commission and postage c'arged.
$I Cre4it o.chercredit t'e dra,er branc'
$
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D. Ui re1ote (ON LINE TRANS#ER)!
)t is t'e most (aster trans(er o( money (rom one ban& to anot'er ,it' in t'e
country.
T'oroug' on line (acility you can trans(er t'e amount (rom one city to anot'er city
in no time ,it'out commission Hi( you are account 'older o( t'e Ban&I.
)n t'is met'od t'e trans(eror c are Debited by t'e Ban& and t'e trans(eree c
are redited Hto ,'om t'e amount is trans(erredI by 'is Ban& ,'ere 'e 'as c.
T'e amount is trans(erred in no time. /nline trans(er bring great revaluation in t'e
business ,orld and ma&e business more secure and (ast.
T'e trader trans(er money to t'e seller t'roug' ban&+ and t'e seller sent goods to
t'e buyer as soon as possible+ and t'us buyer save 'is traveling c'arges + as ,ell as
'e also not close 'is business o( t'e buying o( goods (or t'e business.
9!3 DEPOSIT DEPARTMENT
/ne o( t'e important (unctions o( t'e ban& is to receive surplus money (rom t'e
individuals+ (irms and institutions etc. )t can be said about t'e deposit t'at it is t'e
li(eblood o( any ban&. ban& cab not runs its business ,it'out t'e deposits.
T'e ban& usually receives deposits in t'e (ollo,ing type o( accounts+ ,'ic' are as
under.
*) urrent ccount
') Saving Deposit ccount
3) !ixed Deposit or Time Deposit
9) all Deposit
$;
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OT'e classi(ication o( deposit c'ie(ly on t'e basis o( time and t'e purpose (or
,'ic' t'e account is opened ,it' t'e ban&.
No, ,e ,ill study t'e various types o( deposits in detail:
*! C.rret Acco.t
T'is type o( deposit is ,it'dra,al by crepes ,'enever t'e customer dra,s crepes
on t'is account. s suc' deposit is also termed demand deposit. )n *a&istan+
bonds do not allo,ed any interest on suc' deposit. nd t'e bond treat t'ese
deposit as current liabilities. T'e ban&er also re2uires t'e customer to maintain a
minimum amount o( balance. )( t'e customer (ails to do so+ t'en ban& ma&es
deduction (rom suc' accountsdeposits under t'e 'eading on incidental c'argers.
F0ntil a (e, decades ban&+ t'e proportion o( current deposits in relation to (ixed
deposits ,as very small. )n recent years+ 'o,ever+ t'e position 'as c'anged
remar&ablyG.
'! S/2i De7oit Acco.t
)n *a&istan a saving deposit c can open ,it' a very small amount o(money and t'e depositor is issued a c'e2ueboo& (or ,it'dra,als. Return is paid at
a (lexible rate calculated on six mont's basis. #o,ever+ ,it'dra,als o( limited
amount are generally allo,ed only t,ice a ,ee&. T'e customer 'as to give a notice
o( about t,o ,ee&s be(ore t'e ,it'dra,als o( large amounts.
Suc' account may be maintain and run by an individual+ partners and companies as
,ell. T'e most important c'aracter o( t'is type o( deposit is issued ,it' ac'e2ueboo& (or ,it'dra,als. T'e account 'older is returned ,it' pro(it rate+
calculated on six mont's basis.
3! #ie4 or ter1 De7oit
%
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(unction o( import and Export Business controlled by State Ban& o( *a&istan. T'e
rules and regulations are (ramed by t'e SB*.
)n 0B1 its (oreign exc'ange department as per SB* regulations carries out t'e
international ban&ing. T'e SB* exercises (ull control over t'e !oreign Exc'ange
Business. No transaction is considered e((ective ,it'out permission (rom t'e SB*
under !oreign Exc'ange control ct ;6
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9!: ADANCES DEPARTMENT
Besides deposits t'e ot'er ma-or (unction o( t'e ban& is to advance money to t'e
clients. T'is (unction o( t'e ban& contributes a great deal to t'e revenues to t'e
ban&. Due to its utmost importance to t'e ban&ers9 success+ t'is area is given
special importance and attention.
Ban& normally ma&es advances o( t'e types:
ommercial !inance
griculture !inance
)ndustrial !inance
Export !inance
)mport !inance
T'e ban&s also advance to small si3e businesses and construction companies etc.
Many 0B1 Branc'es are 'aving departments (or granting advances to t'e
borro,ers. Normally+ it is responsible (or per(orming t'e (ollo,ing (unctions.
a. To 'andle all t'e cases o( s'ort or long term loans.
b. To process all t'e cases concerned.
c. To (or,ard t'e cases (or approval and consideration to t'e 'ig'er
aut'orities.
d. Direct dealing ,it' t'e borro,ers.
e. To insure t'e disbursement o( loan.
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(. To in(orm t'e 'ig' aut'orities about various loans.
0B1 ma&e advances in t'e (ollo,ing ,ays.
(/) B- CASH CREDIT
T'roug' t'is credit (acility+ t'e ban&er advances loan to t'e borro,er a(ter
'aving tangible asset as a security. Main c'aracteristics o( t'is (acility are t'at t'e
total amount is not given to t'e borro,er at once rat'er it is given in installments+
or ,'en over re2uired. T'e borro,er 'as to t'e interest only on t'e amount
outstanding against 'im.
T'e cas' credit (acility is given eit'er t'roug' by 'ypot'ecation or pledging
o( goods. Some re2uirements are as under.
i. ustody o( stoc& remains ,it' t'e borro,er.
ii. Ban& lien on t'e stoc&.
iii. Stoc& 'ypot'ecated must be insured against (ire etc.
iv. ustomer must submit t'e stoc& report on mont'ly basis.
v. !re2uent stoc& veri(ication to be done by 0B1.
vi. Ban& may send o((icers or sta(( in order to supervise veri(ication
Some c'aracteristics o( pledging asset against loan. Stoc&s are pledged ,it'
under ban&s loc& and &ey.
Stoc& must be duly insured against (or and burglary.
/n mont'ly basis stoc& reports 'as to be prepared by t'e borro,er duly
incorporating delivery o( goods+ i( any during t'e mont's.
Delivery o( goodsstoc& is made against cas' payments.
(@) B- DISCOUNTIN+ BILL O# ECHAN+E
%8
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T'is credit (acility is a very advanced (orm o( advancing moneycredit to t'e
borro,er. )t is also termed as (actoring. )n t'is (acility+ t'e ban& purc'ases t'e bills
o( beac'ing (rom t'e borro,er. T'e ban& gives (ace value o( t'e bill to t'e
borro,er a(ter deducting interest on t'e remaining period re2uired (or t'e bill to
mature.
(c) B- OER DRA#T
Some time it 'appens t'at a reliable+ regular customer may as& (or a very
s'ort period credit. T'e ban& accommodates suc' customers t'roug' t'e (acility o(
over=dra(ting. )n t'is (acility t'e ban& c'arges interest on t'e outstanding amount
only. T'is (acility may be given ,it'out any security or is provided against some
collateral. )t mig't be a temporary (acility or an over=dra(t=limit may be
sanctioned to t'e customer+ ,'ic' may be used again and again during a certain
period o( time.
9!6 CLEARANCE HOUSE
)t is an association o( ban&s7 usually set up in a given locality (or t'e *urpose o(
inters c'anging credit claims. Nearly+ every,'ere t'is (unction is per(ormed by t'e
central ban& o( a country. But in cities ,'ere t'ere is a no branc' o( central ban&+
ot'er aut'ori3ed ban&s per(orm t'is (iction. )n *a&istan+ t'e areas ,'ere t'ere is no
central ban& branc' t'e (unction o( clearing 'ouse is per(ormed by National Ban&
o( *a&istan HN*BI.
)n underta&ing t'e process o( inter c'anging credit t'e (ollo,ing procedure is
adopted. )n ban&ing business ,'en creditor as&s (or some payment+ it is al,ays
t'e c'ouse t'roug' ,'ic' t'e payment is as&ed (or. But t'ere arises to situations
,'en t'e payee (or payment t'roug' c'e2ues. T'e payee may be account 'older in
t'e same ban& i.e. o( dra,er or 'e may not be t'e account 'older in t'e same ban&.
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A'en t'e payee is an account 'older in t'e same ban&+ t'en t'e c'e2ue is directly
trans(erred (rom one to t'e ot'er. nd t'e total assets and liabilities o( t'e ban&
remains t'e same. T'en in suc' cases t'e payee deposits c'e2ue in t'is ban& dra,n
on some ot'er ban&. T'e ban& ,it' t'e c'e2ue is deposited becomes t'e creditor
o( t'e dra,ers ban&. T'e debtor ban& ,ill pay t'is amount o( t'e c'e2ue by
trans(erring it (rom cas' reserves i( t'ere is on o(( setting transaction.
)n daily business o( t'e ban&+ t'ere are a number o( c'e2ues deposited ,it' one
ban&+ ,'ic' are dra,n by ot'er ban&s. T'e dra,er ban& becomes indebted to t'e
ban& in ,'ic' t'e c'e2ues are deposited (or collection. )n t'e same ,ay t'e
creditor ban&s also receive c'e2ues dra,n on ot'er ban&ing giving blooms o(
payment by t'em. No, it ,ill be very inconvenient+ uneconomical (or t'e ban& to
trans(er cas' (or (ul(illing reciprocal obligations. T'e best+ easiest and sa(est ,ay
,ill be to o(( set t'e reciprocal claims o( eac' ot'er and trans(erring only t'e net
amount due by any on t'e learing #ouse provides t'is (acility.
T'e clearance 'ouse is t'e branc' o( central ban& o( *a&istan or in case o( area
,'ere on central ban& is available. T'e representative o( eac' ban& meets at (ixedtime on all business day o( ,ee&. T'is meeting is 'eld in t'e ban& per(orming
duties o( clearing 'ouse. T'e messenger o( t'e various commercial ban&s gat'ered
at t'e clearance 'ouse and trans(erring c'e2ues payable by ot'er ban&s ,'ile
collecting dra,n on t'eir ban&s. summary s'eet is prepared describing t'e
number o( c'e2ues received and delivered by a ban& at t'e clearance 'ouse.
Normally+ t'e ban&s maintain t,o boo&s (or clearing 'ouse.
I/r4 c%e/ri @oo5!
O.t/r4 c%e/ri
Boo5.
%
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CHAPTER ? :
SERUCES >PRODUCT O# UBL
)n ban&ing services UBLprovides a number o( services. T'ese services include
customer ban&ing+ merc'ant ban&ing and corporate ban&ing. T'e (ollo,ing is t'e
brie( description o( various services o((ered by t'e UBLto its customers.
:!* +eer/% De7oit
Due to t'e ever=increasing need (or capital t'ere are no, a (e, business
enterprises+ ,'ic' are carried+ put totally ,it' t'e o,ner9s e2uitycapital. So
borro,ing is becoming an essential (eature o( today9s enterprise. But in case o(
ban&ing business borro,ing (rom outside sources is all t'e most vital. nd t'is is
very common observation in t'e ban&ing business t'at in a given ban&9s (ound
treasures t'e borro,ed capital is muc' greater t'an its o,n capital. Ban& borro,s
mostly in t'e (orm o( various deposits t'e greater t'e di((erence bet,een t'e rate o(
borro,ing and lending7 t'e greater ,ill be t'e pro(it margin+ (or t'e ban&. But t'e
ban& loo& (or,ard (or more deposits+ as t'is ,ill create more (unds available (or
employment. So greater deposits ,ill result in greater return (or t'e ban& and as a
result greater pro(it. )n ban&ing business t'ese deposits are t'e li(eblood o( a ban&.
)n deposit being t'e main advantage (or t'e customer is as debts.
A'en ban& receive a deposits (rom a customer a relations'ip o( debtor and creditor
is establis'ed. ustomer becomes creditor ,'ile ban& ta&es t'e responsibilities o(
debtor. /n receiving o( deposits t'e ac2uired liability (or t'at muc' amount ,'ile
becoming o( t'e deposit+ it can invest any,'ere it deems rig't ,it' out consulting
t'e creditor o( t'e deposit. But it does not mean t'at t'e ban& becomes t'e sole
o,ner o( t'is amount+ rat'er t'roug' an implicit agreement t'e ban& ,ill be liable
to pay t'e depositor money as and ,'en t'e depositor demand.
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:!' C.rret De7oit
0B1 o((ers t'e (acility o( current ac bot' in *a&istan rupees and (oreign
currencies. /n maintaining suc' accounts t'ese is no restriction on t'e customer
residence. T'ese accounts are usually maintained by businessman and business
concerns. )t is become t'at t'ey can ta&e and deposit money as money times as
t'ey deem rig't during t'e ban&ing 'ours. s suc' t'ese accounts are payable on
demand. )n *a&istan on o((er any interest. Some o( t'e solvent (eatures o( t'is ac
are as.
i. No restriction on number o( ,it' dra,ls (rom ac9s and on prior notice is
re2uired (or ,it' dra,l.
ii. T'ese c9s are regulated under t'e rules and regulation o( SB* especially
deposits o( P is (ree (rom all exc'ange control.
iii. onversion o( t'ese (unds into any currency and trans(er (or o( t'ese (inds
into any country is not restricted.
iv. T'e (oreign currency c9s are acceptable as a collateral against rupee loans.
v. )n case o( payment to t'ird party standing instruction by customer is
re2uired.
vi. By debiting t'ese ac9s a T can be obtained.
vii. !or obtaining loc&ers (acility pre(erence is given to (oreign currency c9s
'olders.
:!3 S/2i De7oit
T'e main ob-ective o( maintaining saving deposits in running status by t'e
ban& is to develop saving 'abits in t'e people o( our country. Suc' people may
include young people+ married or 'ouse'old ,oman. T'ese people can start t'eir
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ac by depositing only a small amount at a time. T'ese accounts can also be opened
in (oreign currencies. Some year ago it ,as not possible to ,it'dra, money (rom
saving ac more t'an t,o times in a ,ea& and prior notice ,as to given t'e ban&
(or dra,ing money above a certain level. T'is restriction is no, removed by SB*
and t'e customer can deposit and ,it'dra, money as and ,'en re2uired by t'e
client during t'e ban&ing 'our.
So1e o the i%et e/t.re /re / .4er
)nterest is payable by t'e ban& in accordance ,it' t'e rates announced
by SB*.
No restriction on t'e number o( ,it'dra,als and t'e amount o(
,it'dra,als during a ,ee&.
T'e (unds o( t'is ac can be utili3ed (or purc'asing ?overnment and
ot'er securities suc' as (oreign exc'ange leader certi(icates+ special saving
certi(icates and (oreign currency bearer certi(icate.
*rincipal and interest earned t'ere is on exempt (rom income tax and
>a&at.
)n accordance ,it' ?ovt. o( *a&istan regulation+ customer9s deposits
are (ree (rom all exc'ange controls.
)( payment o( a certain amount is to be made to a t'ird party at regular
intervals i.e. mont'ly+ 2uarterly+ standing instruction to t'is e((ect can be
issued to t'e ban&er.
T can be issued to t'e customer by debiting t'e customer9s ac (or
t'e amount.
*re(erences given to (oreign currency saving account 'older in
providing loc&er (acility.
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onversion and trans(er o( t'e currency into any ot'er currency or
country is not restricted.
T'e rate o( return on t'ese ac9s are not (ixed and are computed and
announced at t'e end o( t'e 'al( year a(ter 'al( yearly and yearly closing in 4une
and December respectively.
:!9 #ie4 De7oit
T'ese deposits are created by a single as suc' t'ere are t,o transaction involved.
/ne is ,'en some body deposits t'e money and t'e ot'er ,'en t'e customers
,it'dra, t'e money a(ter or be(ore t'e due date. )n case o( ,it'dra,ing t'e
deposit be(ore maturity no interest is paid to t'e deposit 'older. T'e rate o( returnon time deposits various ,it' t'e duration (or ,'en t'e deposit is created. T'e
duration various (rom a day as long as (ive years.
:!: Ui c/h
No, days carrying cas' ,'ile going out o( your place is very ris&y. Every body
,ants maximum security ,'ile &eeping is money in 'is poc&et. *eople ma&e use
o( T and ot'er various credits cards (or t'is purpose. 0B1 provides suc' (acilityt'roug' 0N)=S# t'e management o( 0N)=S# is carried out in (ollo,ing
,ays.
/! PIN (Pero/% I4etiic/tio N.1@er)
*ersonal identi(ication number H*)NI is very important number allotted ,'en a
0N)=S# card is issued to t'e customer. T'is number is made uni2ue by giving
(our=digit can (inancial number and ,'en it is used in con-unction ,it' t'e 0N)=
S# card is enable t'e customer to avail t'e cas' point (acilities. T'e allotted
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*)N number is &ept event con(idential (orm t'e ban& sta(( by printing it in a special
number buy t'e computer on a pre=sealed+ tamper proo( *)N millers. T'ese *)N=
M)11ERS can only be seen ,'en t'e customer opens t'e envelope.
@! Pi Ch/e
A'en a customer a(ter availing t'e (acility (irst time ,it' t'e 0N)=S# card+
'es'e ,ill be re2uired to c'ange *)N H*ersonal )denti(icationI number is soug't
(rom security point o( vie,. T'e c'ange number selected by t'e customer s'ould
be suc' t'at t'e customer can easily remember it and can not be easily guessed by
ot'er.
c! C/r4 Seri/% N.1@er
ard serial number is given to a particular 0N)=S# card ,'ic' t'e customer
can &no, by loo&ing at t'e card. T'e (irst line contains t'e 0N)=S# card serial
number ,it' t'e customer9s name+ ac number and card expiry date is (ollo,ed in
t'e subse2uent lines.
4! "ith4r//% Li1it
T'is limit is determined at t'e time o( depositing money (or availing t'e (acility o(
0N)=S# card. T'e limit depends upon money deposited.
e! C/h Poit
To (acilitate t'e process o( getting money t'roug' 0N)=S# card a number o(
cas' points are available in t'e country. T'e mac'ines may be used round t'e
cloc&. 0N)=S# card are used in t'ese mac'ines (or dra,ing money (rom t'e
account and (or availing a number o( ot'er (acilities suc' as t'e (ollo,ing.
i! Balance )n2uiry
ii! Mini Statement
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iii! *)N 'ange
:!6 UBL "ALLET ISA CARD
0B1 A11ET 5)S is a secure innovative card providing t'e customers t'e
bene(its o( bot' an TM Hautomatic tailor mac'ineI and a debit card locally and
internationally.
Ait' 0B15)S AE11ET + t'e customers 'ave t'e po,er o( using your card at
more t'an ;$8 TMs across t'e country and over ;+ 5)S TM locations
,orld ,ide in 8 countries and over 8+ /R) locations across t'e nations and
$$ millions 5)S merc'ant locations ,orld ,ide. )t can be used $6'our day+
< days a ,ee& at all 0B1 TMs as ,ell as ot'ers TMs in 1in& MNET
net,or&.
ATM CARD USA+E
. )nsert t'e card in to t'e slot labeled Finsert cardG.
$. Select t'e 1anguage.
%. 0se t'e &eypad to enter t'e personal )denti(ication numberH*)NI.
MAIN MENUE
)n t'e main menu+ select an icon to conduct a transact
CASH "ITHDRA"AL
. Select Fcas'G ,it'dra,alG (rom t'e main menu.
$. Select t'e account type.
%. Enter t'e re2uired amount in multiples o( Rs.8Q and press /".
MINI STATEMENT
. Select mini statement (rom t'e main menu.
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$. Select t'e account type.
%. ollect t'e mini statement.
PIN CHAN+E
. Select Fpin c'angeG (rom t'e menu.
$. 0se t'e &eypad to enter your ne, *)N.
%. Reenter your ne, *)N to con(irm.
#UNDS TRANS#ER!H!rom 0B1 to 0B1 to ot'ers ban&sI:
. Select F(unds trans(erG (rom t'e menu.
$. Select t'e type o( (unds trans(er you to ,is' to conduct.
%. Select t'e account (rom ,'ic' you ,is' to trans(er (unds.
6. Select t'e account to ,'ic' you ,is' to trans(er (unds+ or type in t'e
account number according to t'e given layout.
8. Type in t'e amount o( (unds t'at you ,is' to trans(er.
@. on(irm t'e account name and number and amount o( (unds to execute
T'e !unds trans(er.
DEBIT CARD USA+E
. (ter s'opping+ present t'e 0B1 Aallet to t'e cas'ier t'e 0B1 Aallet
is accepted at all outlets ex'ibiting t'e 5)S logo as ,ell as /R) logo
displaying mac'ines.
$. T'e cas'ier ,ill s,ipe your 0B1 Aallet t'roug' t'e point o( sale
H*/SI Terminal and enter t'e purc'ase amount.
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%. )t is as simple as buy+ s,ipe sign. Simply purc'ase t'e item+ s,ipe
t'e card
t t'e */S terminal and sign on t'e receipt generated. !or transactions on
t'e /R) net,or& simply enter t'e *)N to complete t'e transactions.
CHAPTER ? 6
S"OT ANAL-SIS
T'e ,ord FSA/TG consists o( (our ,ords+ ,'ic' are stands (or Strengt's+
,ea&nesses+ opportunities and t'reats+ respectively.
T'roug' t'e FSA/TG nalysis tec'ni2ue one can analy3e t'e present condition
and per(ormance o( a given organi3ation and can prepares plans (or t'e (uture.
)n t'e SA/T nalysis o( 0B1 t'e (ollo,ing points can be discussed in brie(.
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6!* STREN+THS
)ts Strengt's are as (ollo,s.
#aving reputation (or 'ig' customer ban&ing services.
%rdlargest Ban& o( *a&istan
Easy asses to branc' locality.
1arge net,or&.
*ro(essional and s&illed management.
Aell co=coordinated branc' o((ice system.
Experienced personnel.
Strong loyal customer group.
Excellent competitive s&ills.
Sound level o( deposits.
Excellent promotional and mar&eting campaigns.
6!' "EAKNESSES
Aea&nesses is somet'ing an organi3ation la&es at doing t'at.(or 0B1 t'ese are.
ustomer 'aving accounts ,it' small amounts are not given t'e same attention
given to t'ose ,it' large amounts.
Security system o( 0B1 main branc' bannu very careless
Most o( employees are overloaded ,it' t'e ,or& and promotion is also not
timely.
1o, salaries to sta((.
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*olitical inter presence.
1o, mar&et value o( t'e ban&9s stoc&.
Bad recovery o( over due advances.
0n=satis(actory ,or&ing condition o( branc'es.
No availability o( sop'isticated e2uipments in branc'es.
)n e((icient system o( recruiting and selecting o( personnel.
6!3 OPPORTUNITIES
n external situation+ ,'ic' an organi3ation can bene(it (rom+is called opportunity.
)ncrease t'e serving customer group.
Due to e((icient and experienced management group+0B1 can improve
and expend its (oreign operations success(ully.
Enter ne, mar&ets.
)ncrease product line to serve large range o( customers needs.
#iring o( ,ell=2uali(ied personnel in t'e ,or& (orce.
Deployment o( sop'isticated tec'nology in o((ices and branc'es.
6!9 THREATS
)ncrease t'e number o( ne, local and (oreign ban&s.
1o, moral o( employees.
*olitical inter(erence in t'e a((airs o( t'e ban&.
1a&e o( consistence in policies due to *olitical instability.
1o, saving rated in t'e country.
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Economic recession in t'e country.
T'is FSA/TG nalysis is a mirror to t'e ban& o its present condition. !rom t'is
analysis ,e can conclude t'at t'e ban& 'as done some pro(essional c'anges in its
ban&ing system. T'e management can develop elaborated strategy planes (or
capitali3ation t'e available opportunities. /ne area ,'ere t'e ban& 'as done some
,or& is t'e improvement in customer services.
T'e ban& s'ould maintain principle o( pro(essional management and ad'ere t'e
sound and sop'isticated ban&ing rules and regulations in order to build con(idence
o( people in t'e institution
CONCLUSION
(ter t'e establis'ment o( 0B1 in t'e year o( ;8;+ t'e ban& ,as success(ul in
ac'ieving some o( its ob-ectives. )n t'e very (irst t'e ban& earned a 'andsome
pro(it.
(ter t'e ex'austive era o( nationali3ation+ t'e ban& is no, trans(orming to private
o,ners'ip again. T'e decade o( @9s ,as dominated by on exceptional increase in
economic activities. T'is result in bringing various c'anges in t'e management and
structure o( t'e commercial ban&s. )n area o( management more pro(essional ,ere
broug't in and t'e same ,as done ,it' t'e structure.
0B1 ,as not an exception to t'ese c'anges. )n t'e last decade o( t'e century t'e
ban& 'ad ,itnessed very bad ban&ing business. To rebuild t'e ban& ne,
pro(essional people ,ere inducted under t'e leaders'ip o( Mr.>a'oor Soomro.
0nder t'is leaders'ip t'e ban& introduced incentive sc'emes and products suc' as
RMMD+ >RMMD and 0N)=M#N+ etc+ sc'emes ,ere
introduced. T'e ban& also res'aped t'e product o( Rupee Traveler9s 'e2ue HRTI
,it' a ne, name o( #MR#.
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ll t'ese sc'emes ,ere very success(ul in stopping t'e capital (lig't (rom t'e
country+ ,'ic' ,as t'e result o( t'e (oreign currency acs in May ;; a(ter t'e
nuclear detonation. No, t'e ban& is (ocusing on improving t'e standard o( its
services (acilities+ specially improving its corporate ban&ing and more customer
satis(actory culture. ll t'ese ne, and potential improvements are signs o( brig't
(uture (or t'e 0B1.
(ter t'e conclusion ) ,ould li&e to recommend some points ,'ic' ) t'in& i( given
due consideration by t'e 0B1 management ,ill de(initely result in improving t'e
ban&9s image+ good,ill and position as ,ell. 1i&e ot'er companies+ (or expansion
o( its business t'e ban& s'ould (ocus its activities on increasing its stoc&'olders
e2uity. nd also t'e 'an& s'ould be obliged and (ul(ill its obligations to its
customer+ stoc&'olders and public. Some suggestions may be given in order to give
rig't bac&ob-ectives.
Development and maintenance o( congenial ,or& environment (or t'e
ban& employees.
c'ieving more customer satis(action t'roug' 2uality services.
)ncreasing assets and decreasing expenses t'roug' letter management.
*laying more responsible role in t'e social environment o( t'e society
meaning (ull (illing t'e social obligations as ,ell.
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CHAPTER?