uca and uca+ for ms lync skype for business
TRANSCRIPT
UC Analytics
Voice | Video | IM | Conference |
File Transfer | App Sharing
REPORTING AND ANALYTICS FOR MS LYNC / S4B
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call Handling
REAL TIME WALL BOARDS FOR LYNC / S4B
RESPONSE GROUPS
Version 2
User Adoption Costs / BillingQoE / Capacity
Planning
Employee
Productivity
MAKE LYNC / S4B
MANAGEABLE,
MEASURABLEAND
PRODUCTIVE
RELEVANT
INFORMATION
THROUGH
CUSTOMISABLE
DASHBOARDS AND
AUTOMATED
REPORTS
DASHBOARDCONFIGURABLE LAYOUT
DYNAMIC CHARTS
DIRECT FILTERING
SINGLE CLICK REPORTING
REAL TIME SNAPSHOT
UPDATED EVERY 60 SECONDS
MONITORS
QUALITY TREND MEAN OPINION SCORE
LYNC / S4B CLIENT TYPES CONFERENCE STATISTICS CALL TYPE SUMMARY
GATEWAY SUMMARY
MONITORS
INBOUND CALL HANDLING
TOP DESTINATIONS
CALL STATISTICS CALL DETAILS
INBOUND CALL SUMMARY CALL DISTRIBUTION
BY LOCATION
Or CREATE YOUR OWN REPORT
FORMATS WITH THE REPORT
DESIGNER USE THE STANDARD TEMPLATES TO GENERATE REPORTS ON USER ADOPTION,
QUALITY, CAPACITY, COST AND
PRODUCTIVITY
REPORT BUILDERSORT AND SUMMARISE
FILTERS
CHART OPTIONS
SCHEDULE REPORTS
EXCEL, PDF, WORD, CSV
UC Analytics +UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
SUPPORTING LYNC / S4B
RESPONSE GROUPSLIVE CALLS INFORMATION
REAL TIME WALL BOARDS
PRESENCE STATUSES
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
PRESENCE STATUS
RESPONSE GROUP
SUMMARY
RGS WALL BOARD
PRESENCE STATISTICS
Wall Boards
ACTIVE CALLS
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
PRESENCE DETAILS
Reports
RESPONSE GROUP AGENT
LOGINPRESENCE SUMMARY
Coming soon…….
Network And Device
Monitoring
DNA 365Real example of an end-to-end WAN Measurement with SCG equipment.
The permanent traffic monitoring indicated a packet loss issue.
The fingerprint implies a bandwidth error.
After inspection on packet level layer in Level 3 the bandwidth error was confirmed.
Day ProfileIndicating
Packet Loss
Day Profile Zoom
IndicatingPacket Loss
Packet LevelInspection +Detail View
DNA 365Real example of an end-to-end WAN Measurement with SCG equipment.
Permanent Round Trip Delay monitoring.
Level 1 displays an 24 hour Quality Report. Level 2 displays the zoom in a timeframe of 15 minutes.
Day ProfileShowing
Round Trip Delay
DeepInspection ofRound Trip
Delay
