ucc digital strategy 2018-2022 · •review of it strategy 2012-2018, discuss our learnings...
TRANSCRIPT
UCC Digital Strategy 2018-2022
University Lead, Technology Enabled
Dr. Gerard Culley, Director of IT Services
Agenda
• Review of IT Strategy 2012-2018, Discuss our learnings
• Present UCC Digital Strategy 2018-2022, Secure UMTS approval for this Strategy.
• Secure help from UMT on Enabling a successful Digital Transformation programme and the IT Organisational Implications.
Digital Journey @UCC: A strategy evolving from Technology to Information
2012 2017 2022
Business
Value
TimeOrganise Standardise Stabilise
Support the Organisation Innovate Develop Digital
Transformation the Organisation
InfrastructureCorporate/Business
Rese
arc
hTe
ach
ing &
Le
arn
ing
Mission
Critical
Business
Critical
Minor
Business Value
Service
Success
Excellent
Poor
Fair
VLE
Future Readiness
Panopto
Agresso
HRIS
ITSData
Centre
Wired
Network
Raiser’s
Edge
Staff
Identity
Security
IRIS
Initiate Plan & Build Leverage
Library
System
Website
Data Warehouse/
BI
Turnitin
DMIS
Book of
Modules
CORA
WIFIResearch
Infrastructure
Remote
Working
Room
Bookings
Smart
Card
Suite
Classroom
Tech
Access
Control
Device
Management
PAC
Good
Therefore
CRM
Student IT
Centres
Student
Timetables
Learning
Analytics
Research
Websites
2014
2014
Survey
Tools
InfrastructureCorporate/Business
Rese
arc
hTe
ach
ing &
Le
arn
ing
Mission
Critical
Business
Critical
Minor
Business Value
Service
Success
Excellent
Poor
Fair
VLE
Future Readiness
Panopto HRIS
ITS
Data
Centre
Wired
Network
Raiser’s
Edge
O365
Identity
Security
IRIS
Initiate Plan & Build Leverage
Library
System
Website
Data Warehouse/
BI
Turnitin
DMIS
Book of
Modules
CORA
WIFI
Research
Infrastructure
Remote
Working
Smart
Card
SuiteClassroom
Tech
PAC
Good
Therefore
CRM
Student IT
Centres
Research
WebsitesSurvey
Tools
Research
Vault
Research
Archive
2018
AI
Digital Credentials/
Blockchain
Smart
CampusIOT
E-CommerceMaster Data
Management
AR/VR
Student
Timetables
Learning
Analytics
2018
Access
Control
Device
Management
Room
Bookings
Agresso
Enablers to Progress
Investment
Change
Management
Technology
Device
ManagementIRIS
InfrastructureCorporate/Business
Rese
arc
hTe
ach
ing &
Le
arn
ing
Mission
Critical
Business
Critical
Minor
Business Value
Service
Success
Excellent
Poor
Fair
VLE
Future Readiness
Panopto
Student
Records
Data
CentreWired
Network
Raiser’s
Edge
O365
Identity
Security
Initiate Plan & Build Leverage
Library
System
Website
Data Warehouse/
BI
Turnitin
Curriculum
CORA
WIFIResearch
Infrastructure
Remote
Working
Suite
Classroom
Tech
Good
Therefore
CRM
Student IT
Centres
Research
WebsitesSurvey
Tools
2022
Student
Timetables
Learning
Analytics
AI
Digital Credentials/
Blockchain
Smart
CampusIOT
E-CommerceData
Management
AR/VR
2022
Access
ControlRoom
Bookings
Agresso
HRIS
Research
Vault
Research
Archive
Enablers of Progress
Investment
Change
Management
Technology
InfrastructureCorporate/Business
Rese
arc
hTe
ach
ing &
Le
arn
ing
Mission
Critical
Business
Critical
Minor
Business Value
Service
Success
Excellent
Poor
Fair
VLE
Future Readiness
Panopto
Student
Records
Data
CentreWired
Network
Raiser’s
Edge
O365
Identity
Security
IRIS
Initiate Plan & Build Leverage
Library
System
Website
Data Warehouse/
BI
Turnitin
Curriculum
CORA
WIFIResearch
Infrastructure
Remote
Working
Suite
Classroom
Tech
Device
Management
Good
Therefore
CRM
Research
WebsitesSurvey
Tools
2022
Student
Timetables
Learning
Analytics
AI
Digital Credentials/
Blockchain
Smart
CampusIOT
E-CommerceMaster Data
Management
AR/VR
2022
Access
ControlRoom
Bookings
Agresso
HRIS
Research
Vault
Research
Archive
Barriers to Progress
• Digital Skills & adoption (people)
• Change leadership (process)
• Data Quality and availability (Data)
• Technical & Product Issues (Technology)
• Insufficient Investment & Resources
Student IT
Centres
Enablers of progress
Investment
Change
Management
Technology
External Inputs
Internal Inputs
2015 Planning process from
University Steering Groups &
Committee’s
Technology Trends: Gartner
Building Our Digital Strategy
University Strategic Plan
Digital Strategy 18-22
IT Steering Group: Execution
Inputs Governance Outputs
IS&ER Committee
Funding Students & Society needs
Academic CouncilUsing
Digital to support
the Growth of
UCC
Providing the Technical platforms
for a data driven University
Enabling a Connected
University
DRAFT - DO NOT DISTRIBUTE
From Strategy to Delivery Roadmap3 Themes / 28 Projects
Using Digital to support
the Growth of UCC
Providing the Technical platforms for
a data driven University
Enabling a Connected
University
Project
1 Student Administration Upgrade
2 Digital Hub
3 Curriculam Management System
4 Classroom Technology Lifecycle
5
Customer Relationship Management/ Digital
Transformation
6 Ongoing Lean/ Agile Value Projects
7
Research Infrastructure Services (Citrix/
Research Nas)
8
Research Administration System
Improvement plans (IRIS)
9 UCC Websites Quarterly Updates
10 Cyber Security Programme
11 UCC Network Upgrades
12
Service Management and IT/IS Brand
development
13 Core and Agreeso Upgrades
14
UCC Technical Architecture Development/
Standardisation
15
Digital Learning Plans (O365/ Lydia/ Digital
Badges)
16
Rollout Office 365/ Google Collaboration
Services
17 Identity Management (Staff/ Student logins)
18
GDPR compliance Programme (Data
Classification)
19 Ongoing Capital Lifecycle replacement plans
20 Capital Building Program 2018-2022
21
Dev-Op's Agililty Programme (virtualisation,
Automation, DataCentre)
22 E--Commerce Implementation (UccShop.ie)
23 VLE Replacement
24 Alumini Portal Installation and data cleansing
25 Internal Communications Portal/ Work Vivo
26
Academic Strategy Projects (Spikey Profiles,
Scholarships, Policy Portals)
27
Data Governance programme (Data Strategy
Implementation
28
Business Intelligence (Datawarehouse
Expansion, Visualisation tools, Athen Swan,
Rankings)
Theme 1: Technology enabling Academic StrategyEnabling a Connected University,
Curriculum
Management
Curriculum
Management
Student
Admin
System
Student
Admin
System
Digital
Hub
Digital
Hub
Digital
Skills
Digital
Skills
VLEVLECRMCRM
Community
Tools
Community
Tools
Research
Systems
Theme 2: Use Digital to support the Growth of UCC; Digital Transformation of Admin
Capital
Development
Capital
Development
Mobile
Staff
Mobile
Staff
IT
Security
IT
SecurityCollaboration
Digital
Estate
Digital
Estate
Digital
Learning
Digital
Learning
Infrastructure
&
Datacentre
DevOps
Corporate
Systems
Corporate
Systems
Theme 3: Technical platforms for a data driven University
Enterprise
Systems
Enterprise
DataMaster Data Management
Master Data
Strategy
Student
Staff
Finance
MasterData
Manager
Data
Gardeners
Data
Gardeners
Data
Tourist
Data
Tourist
2009 2011 2012 2018 2022
Bu
sin
ess V
alu
e
Student
Finance
Student
Finance HR
Library Access
Student
Finance
HR
Library Access
IRISB&E
Student
FinanceHR
Library Access
IRIS
B&E
FECKPI's
UCC Data Warehouse Datasets & Reporting
Student
Finance
HR
Library Access
IRIS
B&E
FEC
KPI's
Canvas Curriculum Management
KPI’s
RAM
FEC
Sudent?
DW
Reports
A Data Framework : Gartner Data Strategy Compass
Needs a holistic University approach, owned
within UMTO
1. Identify our focus business areas
(Curriculum, Athena Swan, FEC)
2. Build the right technology solutions
3. Hire and position the right people in the
right places
4. Apply suitable processes and governance
Process Technology
Data Resources Digital SkillsEnablers
Outputs & Outcomes• Sustainable well run services (Cyber staff & Stable)
• Supporting Societies shift towards digital
• Enabling Digital Ready Graduates & Staff
• Enable our Academic Strategy of a Connected
University. Teaching and Research connected and
transformed by Technology.
• Platforms for Data Driven University Decisions
• Access UCC Services Anytime, Anywhere, Any device
• Staff/ Students engage Digitally with our
Administration services, using a personalise
experience.
• Simplified, Standardised, Digitised Processes and
Systems
• Integrated/Automated Processes, supported by
Integrated Systems and good Data.
• Research Collaboration/ Curation enabled by
Technology.
Inputs 3 Themes- 28 Projects/ Actions
The trusted partner: Delivering Digital Products
and Services that enable a connected University
Using Digital to support the
Growth of UCC
Providing the
Technical platforms for A data driven University
Enabling a
Connected
University
Technology Trends: Gartner Data Strategy
Enabling Transformation: Managing Our Risks
People
Process
Data
Technology
A holistic team approach is required to deliver lasting change of work practice
1. People: A commitment to developing and prioritise digital capabilities in Staff is
needed. (duties, training, progression, responsibilities)
2. Process, Change of work practice must be lead by each function, IT
investment is wasted unless there’s a clear functional ownership and change
agenda. Process change management is the hardest part of transformation.
Process centralisation and standardisation will be required prior to digitisation.
4. Data, UCC will need an enterprise approach to Data as a resource
in order to get real value from Digital. This will demand a level of
of centralisation and discipline which may be challenging to sustain.
Every organisation struggles which leveraging data as a resource
3. Technology, IT Services needs to focus on leading technology and
further develop its capabilities in this space, (Solutions architecture).
Data Strategy Digital Strategy
IT Services Organisation Structure 2018-2022
Directorate
EAGFocused on the projects
and the business of the
University. Exemplars in
exploiting UCC Data for
staff/ student Benefits
Platform DeliveryFocused to designing and
building the platforms and
solutions that underpin all IT
Services in UCC
User Services Focused on the full Student
Digital Lifecycle, Staff
Digital Literacy and Support
& Advice on all UCC Digital
Services
Digital
ServicesThis units Supports the
Digital Transformation of our
Academic Mission
Customers will come here for
service, training, advice and
support. Leads on process and
Digital Learning.
Administration projects and
mangers will come here for
Enterprise business solutions.
Leads on Data
Academic staff will come here
for Digital Products to support
of Connected University
Strategy. Leads on People
and our academic community
IT Units and IT Staff will come here
to get support, information and
training. Leads on Technology
Devolving Digital Transformation Central V College
IT ServicesResponsible for common Institute-wide IT services, applications &
Infrastructure, including the following:
• IT Strategy, Investment plans Governance policies & standards, Technical
Architecture (CTO).
• IT security, IT Crisis Management, IT Risk management, Cyber Security.
• All Staff and Student users and account management, including identity
management.
• UCC Business Applications (Core, ITS , Agresso, Data Warehouse)
• Infrastructure Services (DNS, DHCP, IP Management, Virtualisation)
• UCC specific MIS systems (DMIS, IRIS, etc)
• Network Telecommunications (Wi-Fi), cabling, communications tools.
• All-Student Open Access Computing Services
• Maintenance and Support of Centrally Booked Lecture Theatre’s.
• Provision of all Campus wide Storage & servers
• Email, web portals, Productivity Tools,
• Blackboard , VLE
• IT Support desk (for all common services)
• Standard desktop/ laptop builds, deployment and management services
• Campus wide Print Infrastructure and services
• Public Websites, Student Websites & NAS FileServers
• Collaboration tools (Video Conference, Google Apps)
Devolved (College) IT Teams
Focused on supporting Teaching and Research support with faculty/college needs,
unique to each faculty/college, including the following:
• Maintenance and management of Teaching Laboratory support pc, applications,
and devices for non-Central labs.
• Specific discipline specific faculty software for teaching and learning within
School/College (SPSS, MatLab).
• Support the development of online learning within College/ Schools, strong
knowledge of VLE platform (Canvas, Turnitin).
• Technology Enhanced learning needs of non-central rooms within the Faculty or
discipline specific use of AV technology (medical use).
• Faculty-specific staff and student IT support needs (auto ad, Python, etc),
Support for postgraduate research work and student project work.
• Procurement, installation and asset management of specific faculty ICT
hardware and software.
• Website Authoring, CMS, departmental website pages and content support
• Research Support Activities, Research Centre’s, etc. Research centre’s within
faculties / colleges
• First line support for Projects or implementations within the College, new staff,
staff moves, etc.
• Where Central IT provides a services, this should be used by College IT teams,
as the college is already paying for the service.
Direction from UMTS
✓ Input and direction sought on Digital Strategy from UMTS. Are we on the right Track here
✓ Seek UMT Approval of University Digital Strategy
✓ Discussions on Risk Management support from UMTS , on People, process, Technology, Data.
✓ Approval on Organisational Implications for IT Department.