ucisa usg masterclassv2
TRANSCRIPT
What percentage of the knowledge you need to do your job is stored in your own mind?
Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers
What percentage of the knowledge you need to do your job is stored in your own mind?
Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers
What percentage of the knowledge you need to do your job is stored in your own mind?
Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers
What percentage of the knowledge you need to do your job is stored in your own mind?
Robert Kelley, Carnegie-Mellon University, longitudinal study with knowledge workers
Threats to your ability to capitalise on economic recovery
Source: Capita report “Learning to change”
Do you believe your L&D function can deliver the necessary training for
recovery?
Source: Capita report “Learning to change”
Do you feel that L&D strategy and delivery are aligned to operational strategy?
Source: Capita report “Learning to change”
Source: Capita report “Learning to change”
“The inescapable conclusion is that L&D has been stuck in a ‘business as
usual’ mindset through changing economic conditions - a problem recognised by almost two fifths of
senior managers.”
• Still proudly calls itself a training department
• is totally addicted to face-to-face delivery
• Has its own portfolio of courses that are run year after year
• Never has the budget or time to work outside its pet programmes
• Believes what it teaches is the right way, regardless of what the broader community is saying
• Defends the need to maintain an in-house residential centre despite exceeding costs
• Will not cut the length of programmes
• Refuses to reduce long lead times for new programmes
• Boasts that its happy sheets reveal 75% of participants thought their courses were good or very good
• is openly contemptuous of any programme developed outside the training department
Source: Nigel Paine, former head of learning at the BBC
Indicators for a learning operation in difficulty
For example...
Should we run a £5,000 project to train 200 staff in email management?YES!
Value = 200 x £75.74 = £15,147
ROI = 3:1
Deliver what the university needs
• Know their goals, their pressures and support them
• Find out why people don’t interact with you
• Provide the service of choice
• Don’t be precious
• Talk their language
Delivering good training isn’t good enough
• Look at this as an opportunity to change
• Don’t allow anyone to see you as a service (that can be cut!)
• Remember ALL of your customers
• Collaborate!
• Innovate!!