UCLA Housing & Hospitality ServicesPerformance Management Workshop Agenda

Objectives

• Provide clarity as to who we are

• Re cast our vision statement

• Discuss our strategic planning process

• Ensure our key success factors and metrics align with what is important to organizational success

• Discuss a visual way to communicate results to team and engage team in upcoming opportunities

UCLA H&HSPerformance Management Workshop

Sunday, December 9

3:00pm Check-in Available All Attendees

5:00pm SOCIAL HOUR All Attendees

6:00pm DINNER All Attendees

8:00pm Project Update and Asset Management Discussion Pete AngelisKelley Whelan

NOTE: Pete will present to his Direct Reports, however all are encouraged to attend.

9:30pm Visual Presentation of Findings from Pete’s Eastern trip Pete Angelis

10:00pm SOCIAL HOUR All Attendees

UCLA H&HSPerformance Management Workshop

Monday, December 10

8:30 Welcome and Introductions P. Angelis

9:15 Review of current Mission, Visionand Scorecard A. Marciano/Dan Les

9:40 World Class Mission & Visions D. Shields

10:00 Group Work: Rethinking H&HS Vision P. Angelis/D. Shields

10:30 BREAK

10:40 Group Discussion: Strategic Planning Process A. Marciano//P. Angelis

11:15 Metrics 101 D. Shields

12:30 LUNCH BREAK All Attendees

1:30pm Group Work: All Attendees

5:00 Meeting adjourned and SOCIAL HOUR All Attendees

6:00 DINNER All Attendees

7:30 Mandatory mingling All Attendees

UCLA H&HSPerformance Management Workshop

Tuesday, December 11

8:30 Welcome and thoughts from prior day D. Shields

9:00 Continue working in groups All Attendees

10:00 BREAK All Attendees

10:15 Begin discussion of how to communicate our All Attendees performance results to team in a way thatenergizes and informs

12:00 LUNCH All Attendees

1:00 Continue identifying action items All Attendees

1:45 Next Steps and Closing Remarks P. Angelis

2:00 Meeting Adjourned