ucs delinquent accounts audit

Download UCS Delinquent Accounts Audit

Post on 20-Jul-2015

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Utility Customer Services Delinquent Accounts AuditMay 18, 2015 City Council Workshop MeetingWhy did we do this audit?500,000 transactions per year for $141 millionQuestions the audit answers?Are utility accounts managed effectively to maximize collections?Is the citys collection agency properly managed?Does the city have adequate procedures to minimize the risk of theft?Background2Why did we do this audit?500,000 transactions per year for $141 millionQuestions the audit answers?Are utility accounts managed effectively to maximize collections?Is the citys collection agency properly managed?Does the city have adequate procedures to minimize the risk of theft?Background

3Why did we do this audit?500,000 transactions per year for $141 millionQuestions the audit answers?Are utility accounts managed effectively to maximize collections?Is the citys collection agency properly managed?Does the city have adequate procedures to minimize the risk of theft?Background

4Why did we do this audit?500,000 transactions per year for $141 millionQuestions the audit answers?Are utility accounts managed effectively to maximize collections?Is the citys collection agency properly managed?Does the city have adequate procedures to minimize the risk of theft?Background

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ManagingCollection6What is paid? What is sent to collections?ManagingCollection7Accounts Sent to Collections (percent of total 8/12-7/14)ManagingCollection8Customer Payment Methods (in thousands)ManagingCollection9Customer Payment Methods (in thousands)ManagingCollection10

If you know how to beg, we have an opening in our Collections Department.CollectionAgency11Invoice & Delinquent Payment Dates GapsGapNo. Accounts%Less 1 month18326%1-2 months21430%2-3 months7110%3-6 months12417%6-12 months537%1-2 years375%2-3 years203%3+ years 12 2%Total714100%12Accounts Missing from MVBAs RecordsYr-Mnth to CollectionsNon-reconciledTotal AmountAverage Amount201210$5,908$59120134$1,796$449201414$3,769$269Total:28$11,472$410

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