uk power networks – connections customer forum...review, with the aim of simplifying, the letter...

UK Power Networks – Connections customer Forum 13th March 2018

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AgendaTime Agenda item09:30 Welcome & Housekeeping - Antony White, Stakeholder Engagement & Account Manager09:45 Connections Update – Mark Adolphus, Director of Connections

10:15

Reviewing our Service Development Plan - 2017 / 18 Service Development Plan Progress- 2018 / 19 Proposed Initiatives (Table Discussions – UKPN Team facilitated)

– Antony White, Stakeholder Engagement & Account Manager

11:00 Break

11:20 Reviewing our Service Development Plan - 2018 / 19 – Proposed Initiatives Voting– Antony White, Stakeholder Engagement & Account Manager

11:30 Laying the Groundwork for Sustainable Growth – Steve Bradley, Head of Major Connections

12:00Electric Vehicles – Background and Impact to the Electricity Network

- Ian Cameron, Head of Innovation

12:45 Closing Summary, Questions & feedback13:00 Networking Lunch

16/03/2018 5516/03/2018 5

Mark AdolphusDirector of Connections

Antony WhiteStakeholder Engagement & Account Manager

Service Development Plan 2017 / 2018

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7

Published April 2017

42 Initiatives – CiC, HWS, DER & Metered

Quarterly Reviews Published

3 Initiatives added mid year (October), following stakeholders feedback

All initiatives will be complete by end March 2018

Develop 'How to' Videos and guides based on customer feedback

8

Improve our pre-application support

Improve the information available to customers about convertible quotes to help them understand the purpose of Options B and C

Complete the project to improve the accessibility and usability of the UK Power Networks' eMAPS system *continuation from the UK Power Networks 2016 / 17 work plan, initiative reference 19.16*

Undertake a review of the Connections request process to include and Application form review and introduction of an online form

2.17

3.17 5.17

4.17

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Improve our pre-application support

Complete: A new quoteguide has been developed and been published on our website.

2.17

3.17Stakeholder feedback sought, online forms in development in conjunction with new web site release – End March

5.17

In progress: Videos in development to be complete by end March 2018

4.17

Survey account managed customers frequently, at least once a quarter implement improvements

Provide customers with more choice & flexibility over the services they receive’

10

Document and publish our process for requoting customers

22.17 23.17

Provide customers with more choice & flexibility over the services they receive’

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Complete: Process published online

22.17In progress: 3 of 4 Surveys complete, final survey to be completed end March

‘The team are very proactive good communicators and are also good at reacting to my queries. I deal

with a number of different utilities but the UKPN account team are by far the best’

23.17

Introduce a new mobile-responsive website to improve user experience

12

Provide ease of access to important business information

Asses the feasibility, and agree the process, to provide .dwg files for the drawings within our technical standards

Publish typical transaction times and important business information, include quote lead times and GSOP performance

Improve the information provided as part of the Disconnection Certificate

24.17

Complete: Typical Transaction times

25.17 33.17

26.17

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Provide ease of access to important business information

Complete:.dgn drawingsavailable. c40registered Usersaccessing CAD drawings

24.17

Complete: Typical Transaction times published monthly

25.17

Complete: Disconnections certificate reviewed, improvements made and training for staff completed.

33.17

In Progress: Website due for release by end March.

26.17

For all stand-alone LV Service disconnections: 80% of quotes generated within 5 days of the site visit

14

Reduce lead times associated with connections activities

Hold a workshop to review all aspects of the Disconnections process and develop an action plan


For all stand-alone LV Service disconnections: 80% of disconnections carried out within +10 days, following receipt of the appropriate supplier flow and following thesupplier notification period, subject to street work constraints

For all stand-alone LV Service disconnections: 80% of site visits completed within 3 working days of receipt of application

37.17

38.17 40.17

39.17

15

Reduce lead times associated with connections activities

Complete: Workshop held, output shared with attendees.

37.17

38.17

39.17

40.17

Introduce a consistent format delivery plan for all projects to ensure customers are aware of the programme of work

16

Improve the communication and transparency associated with the delivery of connections activities

Introduce a Site Information Pack for Housing Developments and Small Commercial Developments


Introduce implementation meetings, once a project has been accepted and payment received, in order for site specific requirements and arrangements to be agreed, where appropriate

UK Power Networks engineer to undertake a call with the customer site representative, on completion of work

7.17

8.17

9.17

10.17

Introduce a consistent format delivery plan for all projects to ensure customers are aware of the programme of work

17

Improve the communication and transparency associated with the delivery of connections activities

Introduce a Site Information Pack for Housing Developments and Small Commercial Developments


Introduce implementation meetings, once a project has been accepted and payment received, in order for site specific requirements and arrangements to be agreed, where appropriate

UK Power Networks engineer to undertake a call with the customer site representative, on completion of work

Complete: Site Information Pack in use7.17

UK Power Networks engineer or engineering assistant completing the calling and recording it against the job notes.

8.17

Consistent format delivery plan being issued, where relevant, for Connections Projects jobs.

9.17

Introduce implementation meetings offered and completed where required, recorded in job notes

10.17

18

Service Development Workplan 2017 / 18 – Next Steps

• Finalise / complete remaining initiatives

• Collate evidence and customer feedback for inclusion in ‘Looking Back Report’

• Submit ‘Looking Back report’, May 2018

• Ofgem Consultation June 2018

Antony WhiteStakeholder Engagement & Account Manager


Stakeholder feedback gathered

Service development / improvement

initiatives identified

Initiatives & targets discussed at Customer forums & priority voting

Draft Plan developed

Plans reviewed by customer

Scrutiny Panels

Refined plan shared with wider

stakeholder community

Service Development Plan

published

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Feb / Mar ‘18

Apr ‘18

Developing the next plan (2018/19)

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Reviewing the proposed initiatives – approx. 15minutes

• UKN Power Networks facilitator will talk through each proposed initiative and its background

• Ask questions, take notes• After the break we will be asking you to vote on each one in terms of

importance to you – High, Medium or Low – Using Slido to vote• And we’re interested in anything we may have missed

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Result of attendee vote on proposed initiatives 2-18 / 2019 Service Development PlanProposed Metered Initiatives 2018/19 Ranking PriorityWeighting FactorState our position for the re-introduction of upfront assessment and design fees and provide guidance (if appropriate) 1 H

Run workshops for customers and stakeholders looking to install EV charging points 2 HImprove the process for the reconciliation of costs on the completion of a project, including updating the customer. 3 H

Improve the process for the recording of Disconnections on site (electronic) and the Issuing of a Disconnections Certificate (by email) for the work completed, as it is completed 4 H

Publish simple guide to MPANs including the management of MPANs associated with Disconnections 5 MPublish simple guide for the removal of an unidentified cable from site (in an emergency?) 6 MProvide automated updates to customers on changes to design standards on the G81 site 7 MReview the process for complex Disconnections / Disconnections associated with a development project and agree improvement actions and target timescales with stakeholders. 8 L

Review, with the aim of simplifying, the letter of authority process, where a consultant or other customer representative is instructed to act on the customers behalf 9 L

Provide .dgn (drawing) files for bespoke substation designs 10 LReview the threshold for stage payments in conjunction with customers 11 L

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Break

Steve Bradley Head of Major Connections

Laying the Groundwork for Sustainable Growth

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Agenda

• Key drivers for investment

• Our investment programme

• Investment ‘ahead of need’

• ‘Speculative’ Developments

• Making better decisions

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Key drivers for investment

We make an ongoing assessment of:

• The condition of our assets (health indices)

• The utilisation of those assets (load indices)

The way in which we assess our assets is common to all DNOs and drives our investment programme. We are funded to maintain health and utilisation at stable levels through the eight year RIIO period.

Replacing ageing assets can also create spare capacity to support future development.

Our aim is to deliver the best network performance in the UK while maintaining the overall health of the network.

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Our investment programme

For the RIIO period to 2023 we are:

• Investing £1.2 billion to meet the growing demand on our network

• Investing an additional £2 billion to replace ageing assets over the same period

• Simultaneously reducing the distribution networks element of customers bill between 8%-12%

Calshot St., Islington86MVA

Blackwall Lane, Greenwich

86MVA

Greenwich Peninsula

86MVA

Kidbrooke Village45MVA

Victoria Street86MVA

Stewart’s RdBattersea

White City43MVA

St Pancras110MVA

Investing £1.2bn in London by 2023

‘Savings made by efficient investment is shared with customers through lower bills’

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How new developments are fundedThe UK has a common methodology setting out the structure of connection charges

• A ‘shallowish’ model aimed at protecting connected customers funding reinforcement for commercial developments

• New connecting customers fund the cost of any new assets solely provided for their development and a proportionate share of any reinforcement

• Where reinforcement costs are shared the balance not funded by the customer will be ‘socialised’ across existing customers and recovered via the networks element of the electricity bill

• The common methodology only applies where a development meets certain criteria

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Investing ‘ahead of need’The current regulatory framework does not provide an adequate framework to enable DNOs to speculatively invest in anticipation of future development.

Ofgem require investment to be efficient and if not deemed efficient they could disallow it. There are a number of risks

• Development planning is by its nature an optimistic process

• DNOs are not funded to make speculative decision on where development may occur

• Development risk should be borne by those driving development and making the commensurate returns

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‘Speculative’ Developments

The Common Connection Charging Methodology & Statement (CCCMS) includes the concept of a Speculative Development for which any reinforcement work is to be charged in full

We received feedback that UK Power Networks may have operated a more onerous interpretation of the CCCMS than some other DNOs

We took that feedback on board and have modified our approach

We have introduced a new ‘test’ to decide whether we carry out the speculative development assessment or not

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Speculative developments – the test

Planning• Does the scheme have outline planning?

Assets

• What are the condition of the assets?• Are they due to be replaced?

Cost

• What is the reinforcement cost per MVA?• Do they breach the threshold?

Capacity• How much of the capacity requested would be

considered speculative?

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Speculative developments– new CCCMS interpretation

Detailed Load requirements• Now take into account estimates that comply with industry

guidelines

Phasing of a development• Now only applicable if the on-site or off-site dependencies

result in doubt about the phasing

Catering for future expansion• Now take into account commercial or industrial projects that

comply with industry guidelines• Now only if more than 500 homes or two permanent

substations

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Ways to mitigate risks

• Early spatial & functional planning

• Early engagement with the DNO

• Consider consortia to address common requirements

• DNOs are able to co-fund projects where there is a valid

business case

• SMART and Low Carbon - flexible connections?

• Utilising land values to fund infrastructure (Canary Wharf)

• Appoint a lead developer on multi-developer sites

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Summary

• UK Power Networks is committed to spending more than £3 billion on network infrastructure between 2015 - 2023

• We are required to meet the needs of all of our stakeholders to deliver the most efficient coordinated network we can

• It is not appropriate for UKPN or its connected customers to bear the risk and costs for new developments

• All stakeholders have a role to play in ensuring effective coordination in planning for the provision of infrastructure

Ian CameronHead of Innovation

Electric Vehicles – Background and Impact to the Electricity Network

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Please refer to separate slide deck for EV Presentation

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Closing Summary, Questions & feedback

On a scale of 1 (Good) to 5 (Not Good), the pre-event information was informative, the venue was accessible and the facilities were goodResponses: 42

What were your Top 2 sessions from today?Responses: 40

On a scale of 1 (Very Effective) to 5 (Ineffective), how effective do you think UK Power Networks Engagement Approach is?Responses: 41

Overall, on a scale of 1 (Very Beneficial/Good) to 5 (Not Beneficial/Not Good), how beneficial was today’s event?Responses: 40

Please let us know of any other feedback about this event or ideas for future eventsResponses: 11

• I liked the slido, on an event pushing innovation we shouldn’t really go back to paper forms.• Sustainable growth was interesting but we will all be ill equipped to meet new housing

targets if we work within this framework imposed by a poor regulator It is interesting that of war have a different approach with TW! Do you share with Thames Water as this is a current hot topic and theme

• Really interesting day and even more enthusiastic about sustainability and EV/Networks. Thanks for letting me join you.

• Can we have copies of the slides please?• specific QA session for site specific issues • It would be great to get a copy of the stats from the Slido responses• More on EV on new developments• I like Slido.• Record video and publish online and stream live• Thanks for having me ‐ a really interesting day.

uk power networks – connections customer forum...review, with the aim of simplifying, the letter...

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