uks orientation
TRANSCRIPT
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Unnati Kisan Seva Orientation
August 2010, Dindori, Madhya Pradesh
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Why are we here?
• Introduce Unnati Kisan Seva phone system
• Benefits of UKS
• CSPs, Agri-SPs, farmers: faster and easier access to answers to questions
• CMSs: Convenient to answer questions, saving time and effort, share the load
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What is Unnati Kisan Seva?
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What is Unnati Kisan Seva?
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Welcome
Audio DGJaankariSavaal-Javaab
Record Listen
Message
Message
Response
Message
Response
Response
Message
Message
Message
Message
Response
Message
Message
Message
Response<Speak>
Playback
Confirm?
OK
Yes
No
UKS Call Tree
Caller
System
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Application Features
jaankari audio digital greensavaal-javaab
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Roles
Role Benefits
End-User
• On-demand information access• Regular, timely answers to questions• Learn from others’ Q&A• Announcements, Audio DG• Share what you know
Responder• Answer at your convenience• Avoid repeating answers• Broadcast common info easily• Share the load
Moderator• Check for new posts regularly• Categorize, approve, assign• The engine: follow-up as needed
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Brainstorm: Asking Questions
• CSPs/Agri-SPs/Farmers: What questions do you have?
• CMSs: What questions do you get?
• What makes a good question?
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Brainstorm: Responding
• Review: benefits to you
• What makes a good answer
• Activity: practice
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unnati kisan seva
Question
Review Approve, Assign
Answer
Question
Answer
agri-sp/csp/farmer cms
moderator
UKS Flow Chart
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unnati kisan seva
UKS Flow Chart
![Page 12: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/12.jpg)
unnati kisan sevaagri-sp/csp/farmer
UKS Flow Chart
![Page 13: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/13.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
UKS Flow Chart
![Page 14: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/14.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
UKS Flow Chart
![Page 15: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/15.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
![Page 16: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/16.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review
![Page 17: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/17.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
![Page 18: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/18.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
![Page 19: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/19.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
cms
![Page 20: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/20.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
cms
![Page 21: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/21.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
![Page 22: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/22.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
![Page 23: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/23.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review
Question
Answer
Approve, Assign
cms
![Page 24: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/24.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
![Page 25: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/25.jpg)
unnati kisan seva
Question
agri-sp/csp/farmer
moderator
UKS Flow Chart
Review Approve, Assign
Question
Answer
cms
![Page 26: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/26.jpg)
unnati kisan seva
Question
Review Approve, Assign
Answer
Question
Answer
agri-sp/csp/farmer cms
moderator
UKS Flow Chart
![Page 27: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/27.jpg)
unnati kisan seva
Question
Review Approve, Assign
Answer
Question
Answer
agri-sp/csp/farmer cms
moderator
UKS Flow Chart
![Page 28: UKS orientation](https://reader031.vdocuments.net/reader031/viewer/2022013113/58ecae5e1a28abbf088b46e7/html5/thumbnails/28.jpg)
Thank You!
Questions, concerns, feedback