unaprijeđenje i nadzor poslovnih procesa ibm alatima

Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatimaNaslov predavanja

Unaprijeđenje i nadzor poslovnih procesa IBM alatima


Marijan Jurinjak

WebSphere Software Sales Representative

Software Group, IBM Croatia

16.09.2010.


• Why do we need agility?• How to achieve it• BPM offerings from IBM• Product overview• Why IBM?

Agenda

Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima4

instrumentedinterconnectedintelligent

peoplecompanies, institutions, industriesman-made systemsnature’s systems

Smarter Planet

We are living in a new landscape

Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima

The challenge of accelerating market shifts

• Rising consumer expectations compel improvements in speed and personalization

• Rapid swings in economic and commodity markets highlight lack of adaptability

• Lower barriers to entry in a digital, flat world, enable fast and easy access by new competitors

How do businesses build agility to Adapt and Respond Dynamically?


Business leaders know that the agility to succeed today

is driven by dynamic business processes

of high-growth CIOs actively integrate business & IT to drive innovation

of CIOs say business process management is a top priority

64%70%

Source: IBM CIO Study, 2009


Agility boosts financial performanceHigher Revenue Growth Greater Returns

Agile businesses that actively converge business and technology have

• 7% higher earnings per share growth

• 45% higher ROI

than their industry peersSource: 2009 Convergence Index, BTM Institute


Dynamic business processes are…

Explicit: Processes are documented, understood, and agreed uponVisible: Process performance is available in real-time, measurable, and actionableInterconnected: Processes are network-aware and well-connected to the right services at the right time Easily Changed: Process tasks, activities, and end-points are flexible and quickly adjustedDriven by the Business: Process management is contextual, governed, and extended to all stakeholders


Model and Simulate

Deploy, Execute, and Change

Monitor, Analyze, Predict and Act

Governance and Compliance

BPM empowers business and IT to embrace changeand continuously optimize key business processes


Organizations address critical business needs with BPMDynamic Business Processes end-to-end BPM lifecycle capabilities to empower the business to adapt & respond dynamically to change

Discover & Design by collaborating to capture, model, and

analyze key processes to link strategy to process execution.

Process Automation to increase operating

efficiency and optimize costs by streamlining business processes.

Transform Insight into Action by monitoring and

analyzing business processes and events for effective decisions.


Three foundational BPM offerings from IBM

Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima 12

Work smarter, empower people, optimize business processesWork smarter, empower people, optimize business processes

BPM powered by Smart SOA™ Enables Smart Work

BPM powered by Smart SOA™ Enables Smart Work

WebSphere Business ModelerWebSphere Business Modeler

WebSphere Business MonitorWebSphere Business Monitor

WebSphere Process ServerWebSphere Business Services Fabric

WebSphere Process ServerWebSphere Business Services Fabric

WebSphere Business EventsWebSphere Business Events

WebSphere Dynamic Process EditionWebSphere Dynamic Process Edition

WSRR & RAMWSRR & RAM

Key Components of the IBM BPM Suite

ILOGILOG


Get started quickly with out of the box templates

Manage dynamic processes in a unified environment

Business Users

Business IT

Business Leader

IT Leader

Process Owner Business

Analyst

IT Developer

IT Architect

Collaborate, take action proactively

Collaborate, take action proactively

Empower UsersEmpower Users


• Embrace common business user tools

• Import content into formal process models you can simulate and rapidly deploy

• Easier collaboration with IT, fewer misunderstandings

PowerPoint*

Excel

ARIS

Others…

Visio

Graphical Process Modeling

Business-level process modeling rapidly converts business user expertise into action

Aligned IT and Business Result in DOUBLE the productivity gains of

isolated effortsSource: London School of Economics – McKinsey survey and

analysis of 100 companies in France, Germany, UK and US


Speed process design and deployment with interactive process design

Quickly define, test, and deploy complete BPM solutions

• Minimal IT involvement

• Playback and test exactly how the process will run

• Iterate quickly on different process designs


Achieve end-to-end process visibility Consolidated and delivered into role-based dashboards

Business Alerts Notification of situations that require response

External InformationInformation affecting business performance

Process MetricsKey Performance Indicators

for business units

Reports & AnalysesUnderstanding trends by combining real-time performance and historical information

Collaboration Share metrics and models with teams to resolve situations


Large companies can experience up to 800 Billion business events daily

Nearly 4 Trillion RFID events are emitted each day

Over 190 Billion emails are sent daily

What is a Business Event?

An action that has occurred, or the absence of it occurring, which has relevance to the business

Additional knowledge and insights are contained in business events all around us


Action: Offer loyalty program

membership before customer leaves the store

Action: Prioritize delivery to

installation site and initiate follow-

up process with supplier

Action: Trigger automated

troubleshooting process

Event

2nd purchase in a week and total purchases this

year > $1000

Business Context

Parts assembly received

Event

POS purchase

Business Context

Third consecutive period without signal

No meter signal

Event

Business Context

3rd late delivery from third party

logistics supplier in the last week

Business events in the right business context enable proactive management


• Automatically route tasks to the right person

• Empower users with comprehensive task management tools

• Streamline workflow and automate escalations & exception handling

Automating workflow increases productivity and optimizes people


User Tools

Orchestrated Processes Automated Business Decisions

Transparent Decision Service

Enhance BPM agility with business rules management

Rule Repository

• Rapidly deploy changes across processes

• Re-use decision assets

• Maximize automation• Improve decision

governance• Extend rule authoring

to business users

Execution Server


Robust governance ensures compliance across your automated processes

• Associate policies with processes and shared IT services

• Automatically records-enable a case folder

• Implement Policy changes quickly

Reduce risk of non-compliance with policies and regulations


Reuse drives dynamic processes and maximizes existing investments

• Dynamically adjust processes leveraging shared services and intelligent service policies

• Organize and manage services in a trusted data source

• Easily find the right services and information

Legacy Systems

Human Tasks

RulesPackaged Apps


Accelerate your BPM success with industry contentStart quickly, deploy faster, and reduce costs and risk

• Speed deployment with pre-built industry assets, and new Industry Solution Scenarios

• Reduce risk, increase consistency and reuse across departments with industry-standards based assets

Supply chainRetail

HealthcareGovernment

Banking

Insurance Telecom

Industrial PLM


Leverage a partner with deep process and industry expertise

IBM Knows Your Business

• Transform your business to increase agility with service offerings using industry best practices and measures

• Speed the development and deployment of market leading BPM solutions

Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatima25

Over 5000 BPM customers and growing

#1 in BPMS market share

• Market leading products• Deep industry knowledge

and pre-built assets• Largest partner ecosystem• Global reach and scale

Source: BPM market share source: Gartner Market Share, CY2008, May 2009

BPM from IBM delivers unrivaled

customer value


Questions?

Unaprijeđenje i nadzor poslovnih procesa IBM alatima Unaprijeđenje i nadzor poslovnih procesa IBM alatimaNaslov predavanja

Hvala na pažnji!

unaprijeđenje i nadzor poslovnih procesa ibm alatima

Documents

ibm croatia16

ibmproduct overviewwhy

ibm cio study

business process management

critical business needs

process performance

process tasks

higher earnings