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Learning ‘Digital’From Nov 2015 to Feb 2016, undconsorten interviewed

learning executives from 25 large international corporations on

how the learning function can support their company’s digital

transformation. Here aresome of the

important points.

Digital transformation disruptsalmost every business

Learning has four reinforcing levers thatsupport a company’s digital transformation

Value Creation

Operating Model

low high

Average rating of need for change in each learning function element:

Digital transformation widely affectslearning and triggers need for change

Portfolio

Delivery Model

Setup

▪ Find innovative formats▪ Create awareness

within learning fct.

▪ Upskill professionals (tech, method., design, consulting, etc.)

▪ Set-up digital expert team

▪ Refresh learning staff

▪ Build knowledge in the cloud

▪ Incl. external content

▪ Foster agile content production

▪ Exchange learningbest-practices

▪ Assure IT infrastructure▪ Facilitate x-functional

exchange

▪ Expand curator role for user-generated and external content

▪ Manage SMEs as content owners

▪ Improve content quality control

▪ Foster governance on ‘digital’

▪ Update learning competencies

Selected key activities how learningcan respond and become digital

FACILITATE new waysof working• Change support for pilots• Support (virtual) team work

BUILD digital skillsand capabilities• Reverse mentoring• Skill-building programs• Best-practice exchange

SUPPORT exploration of digital models• Experience exchange• Innovation labs• Extensions across company boundaries

CREATE awareness for digital• Bootcamps• Roadshow• Digital as red thread

… of participating companies anticipate a high or massive disruptive impact of digital transformation in their business

Explore Get set Scale up

Customer Engage-

ment

Leader-shipStructure

ChannelService

NetworkProcess

Product

Business Model