undergraduate handbook 2012

School of Tourism

UNDERGRADUATE HANDBOOK

2012

TOURISM HOSPITALITY EVENTS

SEMESTER 1

Orientation 20 - 24 February

Semester 1 commences 27 February

Census date 31 March

Mid-semester break 9 - 13 April

Semester 1 resumes 16 April

Last date to withdraw* 30 April

Revision period 4 - 8 June

Examination period 9 - 23 June

Semester 1 ends 23 June

Graduation week 16 - 20 July

SEMESTER 2

Mid-year Orientation 16 - 20 July

Semester 2 commences 23 July

Census date 31 August

Mid-semester break 24 - 28 September

Last date to withdraw* 30 September

Semester 2 resumes 2 October

Revision period 29 October - 2 November

Examination period 3 - 17 November

Semester 2 ends 17 November

Graduation weeks 3 - 17 December

* Last date to drop courses or cancel enrolment without academic penalty

SUMMER SEMESTER

Summer Semester 26 November - 9 February 2013

QUEENSLAND PUBLIC HOLIDAYS

New Year’s Day 2 January

Australia Day 26 January

Good Friday 6 April

Easter Monday 9 April

Anzac Day 25 April

Labour Day 7 May

Queen’s Diamond Jubilee 11 June

Royal Queensland Show 15 August

Queen’s Birthday 1 October

Christmas Day 25 December

Boxing Day 26 December

AcADEmic cAlENDAR 2012

WElcOmE

It is with much pleasure that I welcome you to the School of Tourism in 2012.

When you start your study with us you are joining the alumni of the longest running and leading tourism school in Australia.

We are lucky enough to have a team of award winning teaching staff who have expertise in industry and research to ensure your study is relevant and gives you a competitive edge in the workplace.

We have developed a comprehensive program that combines business principles, technology and the latest tourism research to ensure you have a solid grounding and an educational experience that prepares you well for your career.

Our program has also received international recognition in the form of partnerships and accreditation. You will have access to industry leaders and gain experience with guest lectures, field visits and an industry placement. These various industry experiences combine to ensure that your learning is current and relevant for your future and you leave us with excellent career prospects.

Our graduates are now leaders in the sector working in peak tourism organisations, major international hotels and resorts, and the conference and exhibition industry. You are now part of this community and have access to an excellent network of contacts and friends to help you achieve your future ambitions.

I want to thank you for choosing to study with us and I know we can help you reach your goals in the tourism, hospitality and events industries.

Associate Professor Stephen Craig-SmithHead of SchoolSchool of Tourism

2

1 Welcome

3 Introduction

4 Student Information

6 Frequently Asked Questions

8 Terminology

10 Program Outline

11 Student Opportunities

12 Areas of Study

13 Course List 2012

14 Course Descriptions

16 Preparing Your Study Plan

17 Study Plan

18 Blank Study Plan

20 Where to go for Assistance

cONTENTs

iNTRODUcTiON

The School of Tourism is positioned within the Faculty of Business, Economics & Law at The University of Queensland. The School aims to deliver meaningful learning opportunities for students and practitioners by offering a suite of academically rigorous, professionally oriented programs at the St Lucia campus. The School currently has over 25 academic and research staff with solid industry experience and outstanding academic credentials, and a notable assembly of Adjunct Professors who are senior industry and government leaders.

QUAliTy PROGRAms

The School of Tourism has the longest running Tourism program in Australia. The School offers a suite of world-class undergraduate, postgraduate coursework and research higher degree programs that prepare students for a successful career in tourism related industries.

ExcEllENcE iN TEAcHiNG

The School of Tourism has a full complement of experienced and well-qualified academic staff. They have current industry knowledge across a range of disciplines and a strong research track record. Our teaching staff regularly receive excellent student evaluations results and have received awards for teaching excellence from UQ and external bodies. As a result, our students enjoy a quality learning experience with the School.

AccREDiTATiON

The University of Queensland is currently the only university in Australia who has been accredited by the United Nations World Tourism Organization under the UNWTO TedQual Certification System, a quality assurance system for tourism education and training.

The School is also accredited by the elite International Centre of Excellence in Tourism and Hospitality Education (THE-ICE), an international course accreditation and quality assurance body that recognises, develops, promotes and supports outstanding capability in this field of education.

scHOOl mEmBERsHiPs

• United Nations World Tourism Organization (UNWTO)• International Centre of Excellence in Tourism and Hospitality

Education (THE-ICE)• Restaurant and Catering Queensland• International Council on Hotel, Restaurant, and Institutional

Education (I-CHRIE)• Australian and New Zealand Association for Leisure Studies

(ANZALS)• Queensland Tourism Industry Council (QTIC)• Tourism and Transport Forum Australia (TTF)• The Council for Australian University Tourism and Hospitality

Education (CAUTHE)• Australian Tourism Industry Council (ATIC)• The Association for Tourism and Leisure Education (ATLAS).

TOURism sTUDENT AssOciATiON (TsA)

The Tourism Student Association (TSA) provides a forum for the student community to benefit from social, academic and professional development opportunities. The TSA is open to all undergraduate, postgraduate and research higher degree students studying with the School of Tourism.

To join the TSA, download a membership form from the School of Tourism website and follow the instructions at the bottom of the form. To contact the TSA, email [email protected]. The TSA is also on Facebook under “UQTSA.”

OUTsTANDiNG cAREER PROsPEcTs

Based on area of specialisation graduates can expect to find employment in a wide range of areas in the tourism sector including: travel and tourism enterprises; arts and music festivals; sports events; meetings and conventions; transport industry; accommodation industry; tourism consultancy; travel retail; tour operators; cruise shipping and airlines; travel wholesalers; management consultancies; state and local government; and various sections of the hospitality industry; destination management.

AlUmNi

UQ graduates enjoy more than just great career prospects and fond memories. Alumni receive access to UQ Library services, including some online databases, continued access to UQ Employment Services and access to discounts at UQconnect and UQ Sport.

Registered alumni members receive the School’s Alumni eNewsletters, invitations to various events and the UQ Graduate Contact magazine.

3

“The BIHTM program provides final year students with many opportunities to network with industry professionals which is extremely important within the tourism and hospitality industries.”

“I actively got involved in the sport and social events at UQ which were fantastic for meeting new students and making lifelong friends which made my university experience far more memorable.”

LEAH BENNETTS, Australia

Graduate, Bachelor of International Hotel and Tourism Management

sTUDENT iNFORmATiON

PROGRAm ADVicE

Undergraduate academic advising For assistance with your program and enrollment advice, contact the Faculty of Business, Economics & Law (BEL) on (07) 3365 7111 or email [email protected]. Alternatively visit reception on level 3, GPN3 (Bldg 39A), St Lucia campus.

mySI-netYou must ensure you have completed all enrolment requirements as set out in The University of Queensland Enrolment Guide (accessed via mySI-net). Students must enrol on-line and maintain personal details using mySI-net at www.sinet.uq.edu.au. All students are provided with an email account. It is important that students check their email regularly as the Faculty and School will send correspondence to students via this email.

CreditIf you have completed comparable undergraduate study you may be eligible for credit. Credit is granted on the basis of previous study that is deemed to be at least 70% equivalent to School of Tourism undergraduate courses. When granted credit, you are required to complete fewer units towards the award of the degree. You can be awarded a maximum of up to 50% of their program in credit.

ExemptionIf you have completed previous study deemed to be at least 70% equivalent to School of Tourism undergraduate courses you may be granted exemptions towards the program. Students granted exemptions are required to replace the exempted course with another course of the same unit value from the program electives list.

NOTE: exemptions do not reduce the number of units required for the program.

How to apply for Credit and/or ExemptionYou are required to apply for credit and/or exemptions by completing the credit/exemption application form which is available for download on the my.UQ website or from the Student Centre. Please lodge your application with the BEL Faculty.

sTUDENT sUPPORT

Student support policy The University of Queensland is committed to providing you with a high level of support to students. Student Services provides Learning Advisors who can assist you with your studies. For further information visit www.sss.uq.edu.au, or visit Student Services in the Student Union Building.

Support for students with a disability or who develop a disabilityAny student with a disability, who may require alternative academic arrangements in this program, is encouraged to seek advice at the commencement of the semester from a Disability Adviser at Student Services. Assessment variation is possible for students with a disability.

Computer facilities

The BEL Faculty computer laboratories consist of a general use main lab plus five teaching labs located on level 2 of the Chamberlain Building and two teaching labs located in the GPN3 Building. The Chamberlain main lab is open for general access from Monday–Friday between 7:45am–10:00pm. Access outside of these hours is available with an afterhours swipe card.

LibraryThe library has many online and physical resources to help you study. Subject guides have resources developed especially for your courses – click on the course resources tab. There are also databases that you can access online if you select Tourism from the subject menu.

4

The UQ St Lucia campus offers many services and facilities for students. Find out more by visiting www.uq.edu.au/services/

5

sTUDy iNFORmATiON

Electronic Course Profiles (ECPs)Electronic Course Profiles detail all the relevant assessment and course information for each course. Please read it thoroughly and discuss with the course coordinator if necessary. ECPs are available online approximately four weeks before the start of classes via the Programs and Courses website.

Course profiles aim to assist students with course selection/program planning. Once enrolled in a course, students can access the course profiles via mySI-net.The course profiles include aggregated reports summarising the semester’s learning activities, assessment items, required and recommended resources, and allow students to see how successful course completion contributes to graduate attribute development.

BlackboardTo facilitate communication and provide information and core content, all courses are supported by Blackboard. This provides students with centralised access to all Blackboard-supported courses on the server and includes the following features:

• a learning guide, including objectives of courses, learning resources, study chart and assessment requirements

• discussion boards – students are encouraged to use the discussion board throughout the semester to interact with peers and the lecturer

• gradebook – a running tally of your marks may be available on Blackboard

• students only have access to their own marks and cannot view other students’ marks

• visit www.blackboard.elearning.uq.edu.au

Policy in the event of timetable changesIf a class is cancelled because of staff illness or other unforeseen events, you will be notified and advised of any arrangements to reschedule or learning materials as soon as possible.

Referencing styles Referencing styles are stated on Electronic Course Profiles (ECPs). Information on referencing styles can be found on the library web site www.library.uq.edu.au/. All Course Outlines direct students to the website, and/or alternative publications that give appropriate examples.

PlagiarismThe submission of work or ideas which are not your own and for which you claim credit is called plagiarism. When knowingly applied this is considered a form of cheating. Under University Policy, cheating constitutes misconduct, and is viewed very seriously by the University community. Students who are suspected of cheating may undergo misconduct proceedings, and, if found guilty, receive a penalty under the Statute.

Any material taken from texts and other references, including electronic resources, and the Internet, must be acknowledged using the accepted referencing style which is outlined on the UQ library website. A clear statement on plagiarism (definition, unacceptability, penalties) is included in all School of Tourism course materials.

For more information see the policy on Academic Integrity and Plagiarism at www.uq.edu.au/myadvisor/

Submitting assignmentsUnless otherwise specified, all assignments are now to be submitted online through Blackboard. Please refer to your ECP for instructions and to the online submission guide for more information at www.tourism.uq.edu.au/docs/student/online_submission.pdf

If you are directed to submit in hard copy, you need to complete a cover sheet and lodge it at the BEL Faculty Collaborative Learning Centre (CLC) located on level 1 of the Colin Clark Building (39), St Lucia.

Assignments must not be emailed to course coordinators directly.

Applying for an extension of time for an assignmentExtensions are normally only considered for acute medical conditions or for unexpected personal hardship or distress. Poor workload planning or equipment failure is not considered to be grounds for granting an extension. Documentary evidence such as a medical certificate or a statement provided by another recognised professional service should be included with the request. To apply for an extension, please download and complete the form found at www.tourism.uq.edu.au/current-students.

Return of marked assignmentsMarked assignments will be returned one of two ways. Hardcopies will be available for collection from the BEL CLC (you will be notified by email when these are ready) and you will need to produce your student card. Electronic versions can be retrieved via My Grades in Blackboard. For instructions, see the guide for viewing your results at www.tourism.uq.edu.au/current-students/

The School aims to return all student work within two weeks of submission.

“I have met classmates from different countries all over the world and through working with them I have a better understanding of other cultures. The study environment at UQ is great - the library and BEL Faculty Collaborative Learning Centre provide really good support for students.”

PATRICk LAU, HONG kONG

Bachelor of International Hotel and Tourism Management

6

ENROlliNG

When will I receive a UQ user name and password?You will receive advice about your UQ user name and password via the email address supplied on your application to the University. If you have not supplied an email address, a UQ user name and password can be arranged at a Student Centre on arrival. More information: www.uq.edu.au/secure/uqsignin/

How do I enrol?You need to add your own courses in mySI-net. Please consult your study plan for guidance (page 17 of this handbook). The Social Sciences & Humanities Library run introductory courses in the use of mySI-net.

Where can I buy textbooks?The Co-Op Bookshop stocks a current supply of required texts. The Library also keeps a copy of these in the high-use section. Second-hand textbooks may be purchased at the Second-hand Bookshop located in the Student Union Complex, Building 21, St Lucia campus.

How do I make sure I am doing the right courses?Check your study plan carefully (page 17 of this handbook) and complete a graduation check available at www.bel.uq.edu.au/grad-checks. Consult your Academic Advisor if you are unsure or your situation changes: Col Berndt at [email protected]

How do I change courses?Until the end of the second week of each semester, you can add, drop or change courses via mySI-net without incurring any charges. However, there may be other implications (e.g. student visa implications, financial liability) which you should take into consideration. Timelines for Summer Semester courses are more stringent.

What are electives?Electives are undergraduate courses you can choose, compared to compulsory courses that you must complete. You can choose from a wide range of courses offered across the University. Elective courses, when added to the compulsory (required) courses, enable you to meet your degree requirements. As an undergraduate student you may only undertake UNDERGRADUATE LEVEL courses (1000, 2000, 3000 level).

How do I choose my electives? The course you choose must meet the following criteria:

1. Must be an undergraduate-level course (see http://bel.uq.edu.au/program-plans)

2. You must meet any required prerequisites, for example the course must not be part 3 of a course if parts 1 & 2 are not completed.

3. Must be open for enrolment and not restricted. A restricted course may only be available to students enrolled in a particular program.

Course status, details and availability can be checked atwww.uq.edu.au/study/

What are prerequisites?Prerequisites are minimum entry requirements for admission to a certain course. Course prerequisites are specific courses students need to have studied and passed before enrolling in

the nominated course. This is to ensure that students have the required knowledge in the course area and are deemed able to undertake the course successfully.

How late can I add courses?You can add courses yourself in mySI-net up until the end of week two of semester. After this, you will need permission from the Course Coordinator and the Faculty. You cannot add courses after census date. For Summer Semester please consult the School.

What is the importance of census date?The census date is the date by which all your enrolment, fees, HECS and FEE-HELP arrangements need to be finalised for a semester. Your fee liability is your liability for all fees and charges, and is finalised based on your enrolment details recorded at the census date. (You should enrol in both semesters at once if you intend to study for a full academic year.)

What is the difference between the census date and the academic withdrawal date?The census date refers to the date by which you must finalise your enrolment; after this date you will incur fees and not be able to add new courses.

If you are a Domestic Student, the census date refers to the date by which you must finalise your enrolment; after this date you will incur fees.

If you are an International Student, your fees for the semester are based on your unit enrolment on the first day of semester. If you subsequently enrol in more units you will be billed accordingly, and if you officially withdraw from units any fees paid will be held in credit towards your next semester’s fees.

The academic withdrawal date is the date by which you must withdraw from a unit of study to avoid a fail grade (academic penalty). See front cover for 2012 dates.

How do I change my program?To change programs, you need to submit a Program Change Request form available at www.uq.edu.au/myadvisor/ Contact an Academic Advisor in the Faculty for more information.

What is meant by ‘interruption to studies’?Interruption to studies refers to ceasing study for a period of time after starting a program. For more information, visit www.uq.edu.au/myadvisor/interrupting-studies/

How do I graduate?You need to ensure your estimated graduation term is correct in mySI-net (under Program > Graduation semester on the left hand menu).

In your last semester of study your record will be checked and you should receive a graduate notice in mySI-net. If this does not happen please contact your Academic Advisor as above. For information on ceremony times and other graduation information please visit http://www.uq.edu.au/graduations

What is Summer Semester?Summer semester is a condensed version of semester 1 or 2 (9 weeks). Our School routinely offers 6 or 7 courses run intensively over summer. Please see the Course and Timetable Info link on mySI-net for more information on offerings and enrollment information.

FREQUENTly AsKED QUEsTiONs

7

AssEssmENT

I am not sure how to do my assignment or how to prepare for my exam. What do I do?If you are unsure about your assessment it is usually a good idea to first clarify what you have to do with your tutor or course coordinator. If you need help with writing, presenting or studying, Student Services run workshops and offer appointments on a range of things to support you. Please visit this page for more information: www.uq.edu.au/student-services/Learning

What do my grades mean?You will receive a grade for your course each semester via mySI-net. For an explanation of the grading system at UQ please visit www.uq.edu.au/myadvisor/final-results

Your will also receive feedback for each piece of assessment – in many cases this will also be a grade of 1 – 7 but some staff might give you a mark or percentage etc. For more information please consult your ECP and ask your course coordinator to clarify.

How long does it take to get my work back?In the School of Tourism we are committed to returning your work to you as soon as possible with feedback to help you learn. We aim for a maximum time of two weeks to return work but in some cases, particularly with larger classes, this may not be possible. Please consult your ECP for more information on what to expect.

What if I am unhappy with a result?If you feel that your performance in a piece of assessment is not accurately represented by the mark you have been given, you are entitled to query this. You should first seek feedback from your Course Coordinator.

If you are still unhappy then you can apply for a remark of the piece by completing a Request for Remark form accompanied by a detailed statement as to why the result given is not in line with the assessment criteria of the piece. Please see this link for more information: www.uq.edu.au/myadvisor/querying-result/

What if I can’t sit my exam? If you are unable to sit your exam for an unforeseen reason (accident or illness) then you may apply for a special exam. Travel plans or family events do not fit the criteria for this. Please see this link for more information about exams and what options you might be entitled to: http://www.uq.edu.au/myadvisor/examinations Note: You must apply within five calendar days of your exam.

In some cases, if you fail a course you might be entitled to a supplementary exam. Please see my advisor to confirm if you meet this criteria. Note: You must apply within five calendar days of the release of results on mySI-net.

Please note that the three day period dedicated to supp/special exams is the only other opportunity for you to take the exam. There is no provision for any other time.

GENERAl

What is honours?The UQ School of Tourism BIHTM (Honours) Program is designed for students who demonstrate high achievement throughout their degree. The program offers an opportunity for advanced coursework and research training in your chosen field. Completion of Honours requires one year of full-time study and includes researching and writing of a thesis on a topic of your choice under the direction of a supervisor. Please visit www.tourism.uq.edu.au/study for more information.

Where do I find details of scholarships?See the UQ Scholarships page: http://www.uq.edu.au/study/scholarships/ for details of the various scholarships open to new and continuing University of Queensland students. The website clearly explains the criteria which must be met in order to be eligible for each of the scholarships.

How can I find out more about student visas?The Department of Immigration and Citizenship administers student visas in Australia (www.immi.gov.au/). There is also a Visa Officer at the Student Centre (JD Story, Building 61 near the bus interchange). For more information see:www.uq.edu.au/myadvisor/international-students/

How can I get some work experience?The Faculty of BEL offers a service to help students gain access to internships opportunities, volunteer placements and networking events. See this site for more information visit: http: www.bel.uq.edu.au/employment and visit Career Hub, UQ’s Online Employment Service, to view opportunities: www.careerhub.uq.edu.au

What is the International Exchange Program?The International Exchange Program enables you to undertake approved overseas study, with the credit achieved counting towards your degree at The University of Queensland.

For more information visit www.bel.uq.edu.au/overseas-study

How do I get a certified copy of a document?The Student Centre have staff who can certify documents for you.

Where can I find out about School of Tourism news and events?Visit the School of Tourism website, www.tourism.uq.edu.au, and click on the news and events link. You can also join the School of Tourism Facebook page - search for ‘School of Tourism @ The University of Queensland.’

For more information on these and other questions, visit MyAdvisor at www.uq.edu.au/myadvisor/

8

TERmiNOlOGy

PROGRAM The sequence of study involving enrolment, study and graduation which is normally awarded with a qualification such as a degree, diploma or certificate. A Program, for example, is Bachelor of International Hotel & Tourism Management.

COURSE A course is a subject within a program, for example TOUR2001.

CORE Course: All students must complete the core courses of the program. (Part A in the Course List 2012)

MAJOR (PLAN) Course: Students must choose a major and follow this pathway for their plan. (Part B in the Course List 2012)

UNITS # The value of each course is denoted by a unit value. Most courses are #2.

MAJOR (PLAN) The area of specialised study within the Program. For example: Event Management, Hospitality Management or Tourism Management.

SEMESTER The University teaching year is divided into three semesters: semester 1 - generally February to June, semester 2 - generally July to November and summer semester - generally December to February. Most programs only require you to be enrolled in semesters 1 and 2. Summer semester can be optional. Note: semester ends after the exam period.

GPA (Grade Point Average) The average of the results of your completed study at the end of each semester is denoted as GPA on your studies report.

Cumulative GPA is the overall GPA for all courses you have successfully completed within your program.

See MyAdvisor (www.uq.edu.au/myadvisor/) for more information.

SUGGESTED PATHWAYS The School Advised Academic pathway, is the list of courses you should undertake, in each semester of offer to allow you to complete your program in the shortest possible time.

(Please note: These pathways are recommendations to help with enrolment decisions to ensure courses are completed in the designed order. Students are very strongly urged to follow the pathway as advised.

If students choose to vary their enrolment from these advised plans, the changes will need to be checked by the Undergraduate Academic Advisor to ensure that the variation will meet the program requirements within the correct program time frame.)

9

The following information explains the abbreviations used at UQ.

Contact hours

(2L1S) The number and type of class contact hours each week are represented by a combination of letters and figures within brackets. Thus (2L1S) means a requirement of 2 hours of lectures and 1 hour Seminar work each week.

The codes used here are:

L lecture;P practical or laboratory or computer laboratory;T tutorial;S seminar;C class contact, which may take any of the above forms.D indicates that contact hours are listed for the duration of the course.

Course Restricted

R A course is restricted to students enrolled in the program/s listed by the abbreviated title.

Semester offered

Sem 1 A course undertaken completely in first semester.Sem 2 A course undertaken completely in second semester.Sem 1 or 2 A course which may be undertaken in either semester.Internal A course which requires attendance on campus.NOT 2012 The course will not be offered in 2012 but might be offered another year.Sum A course taught in summer semester.

NOTE: Not all courses are offered each year. Please check mySI-net to confirm availability for enrolment.

Course Requirements: Prerequisites, Corequisites, Incompatibles

Pre Prerequisite. Enrolment is not permitted in the course unless a pass has been obtained in any course listed as a prerequisite or any other prescribed requirement has been fulfilled.Coreq Corequisite. Enrolment is not permitted in the course unless the student has passed, has been granted credit for, or is concurrently enrolled in any course listed as a corequisite.Inc Incompatible. Credit is not given for the course if credit has been obtained for any course listed as incompatible.P A recommended prerequisite, but not compulsory.C A recommended corequisite, but not compulsory.

10

PROGRAm OUTliNE

PROGRAm OUTliNE

Studying a Bachelor of International Hotel and Tourism Management (BIHTM) will equip you with the knowledge and skills required for a career in the dynamic global tourism industry.

The BIHTM program provides you with core business skills such as human resources, finance and marketing and includes a range of compulsory courses such as Tourist & Visitor Behaviour and Service Management in Tourism.

The Professional Development course will give you insights into the industry and a chance to compare theory with practice with opportunities such as the Executive Shadowing Program and the Tourism Regional Immersion Project (TRIP). Your choice of major will then allow you to extend this learning in a professional context.

cAREER OPPORTUNiTiEs

Graduates of the Bachelor of International Hotel and Tourism Management can expect to find employment throughout the hotel and resort industry, including restaurant and club management, amusement parks, tourist centres, related travel sectors, private consultancy firms, conference and convention centres, and sports and recreation centres.

mAjORs

Duration 3 years full-time. Part-time equivalent available to Australian residents and citizens.

Location St Lucia

Prerequisites English, Maths A , B or C

QTAC Codes 777001, or Full-fee 777006

You can choose to study the following options at UQ and graduate with:

• No major, general tourism studies with elective choice:

- BIHTM with electives

OR

• One major in Tourism or Hospitality or Event Management and some elective choice:

- BIHTM (Tourism Management) - BIHTM (Hospitality Management) - BIHTM (Event Management)

OR

• Two majors with no elective choice:

- BIHTM (Tourism Management and Hospitality Management)

- BIHTM (Tourism Management and Event Management) - BIHTM (Hospitality Management and Event Management)

FURTHER sTUDy

As well as honours, graduates can apply to undertake further study leading to graduate certificates, graduate diplomas, masters and doctoral programs.

Professional Development was definitely one of the most beneficial courses I have done. It covered practical issues such as job interview skills and also gave me the opportunity to complete work experience which I found really interesting and helpful.

REBECCA NICHOLSON, Australia

Bachelor of International Hotel and Tourism Management

11

sTUDENT OPPORTUNiTiEs

FiRsT yEAR ExPERiENcE PROGRAm

The School is pleased to deliver a First Year Experience program, an innovative support service aimed at assisting new students to adjust to life at university and tourism studies at UQ. This initiative aims to cater to the changing needs of new students throughout their first year.

Core skills workshops are offered to all new students, covering such areas as tourism research skills, academic writing, personal presentation and more. Additional workshop topics will be introduced on demand.

mEET THE iNDUsTRy lEADERs EVENT

Held annually during the second semester, the Meet the Industry Leaders Event (MILE) is a dynamic interaction between students, School staff, industry practitioners, professional associations and government regulators.

Representatives of Australia’s industry, peak organisations and government bodies across the spectrum of events, hospitality, leisure, recreation, sport, tourism and travel provide insights and advice to students on career pathways and opportunities in their organisations.

This event provides final year students with valuable exposure to the industry’s leading practitioners, and allows them to develop and leverage their networks to secure continuing employment upon graduation. Find out more about MILE, visit the School of Tourism website at www.tourism.uq.edu.au.

HOliDAy iNN cHAllENGE

The Holiday Inn Challenge is embedded in the coursework of the Hotel Industry Management course. Students act as specialist hospitality consultancy firms to examine and deliver recommendations regarding improved employee engagement. The HRM, marketing and financial implications of various engagement strategies are evaluated by student teams, who will present innovative recommendations straight from the ‘Gen Y’ minds of our future industry leaders.

The course’s three top performing teams present their proposal to a team of judges including senior management from the Holiday Inn.

FiDEliO: HOTEl OPERATiONs sOFTWARE

Fidelio is an integrated software package designed to maximise the efficiency of hotel operations. It is one of the most commonly used systems by accommodation providers in Australia and abroad.

Students enrolled in HOSP2001 (Hotel Operations) have the opportunity to undertake training in Fidelio, partly-subsidised by the School.

As this training is provided by an agency external to the university, students will not receive credit towards their program at UQ; rather this experience is designed to enhance the program.

PROFEssiONAl DEVElOPmENT (TOUR3009)

The Professional Development course is compulsory for final year BIHTM students. Many view their approaching transition into the workforce with a mixture of excitement and trepidation. Some of the challenges students face include:

• seeking and applying for jobs,• developing realistic career paths,• aligning their personal and professional goals• matching personal expectations with those of industry.

TOUR3009 is designed to give students the skills to meet these challenges. Class time consists of lectures and informal seminars that cover topics such as job searching and interview skills, career planning, personal and professional development, workplace professionalism and workplace ethics.

Where applicable, these topics are customised to reflect the characteristics of the tourism, travel, hospitality, leisure and events industries. Some of the sessions are delivered by high profile guest speakers who are either alumni or Adjunct Professors in the School of Tourism.

A key component of TOUR3009 is the compulsory industry placement. There are four ‘work-integrated learning’ ‘streams’ that provide students with professional and personal development opportunities. Students are required to complete their placement in one of the four streams:

• Executive Shadowing Program (ESP)• Tourism Regional Immersion Project (TRIP)• Industry Placement (IP)• Reflection on Current Employment (ROCE)

To find out more or download a preference form, please visit the School of Tourism website.

HONOURs

The UQ School of Tourism BIHTM (Honours) Program is designed for students who demonstrate high achievement throughout their degree. The course offers an opportunity for advanced coursework and research training in your chosen field. Completion of Honours requires one year of full-time study and includes researching and writing of a thesis on a topic of your choice under the direction of a supervisor.

The honours year also extends your undergraduate knowledge with research methods and other courses in a plan that can be customised to your needs. You will gain advanced analytical skills that will enable you to progress faster in your chosen field. Please visit www.tourism.uq.edu.au/study for more information.

12

TOURism mANAGEmENT

Dynamic and wide-ranging, tourism is regarded as the world’s fastest growing industry. The tourism industry contributes $34 billion to Australia’s GDP and employs over 500,000 Australians directly and a further 320,000 indirectly.

Studying tourism will open up a wide range of career opportunities in many and varied industry sectors, such as tour operators, airlines, tourist attractions and hotel groups.

What will I study?Tourism Management examines tourism operation, destination marketing and policy. In this major, you will learn about sustainability, ecotourism, visitor behaviour, and the physical, social and economic impacts of tourism.

Current and future trends and issues for the industry, including niche markets, are discussed and you will deepen your understanding using case studies of real destinations and tourism businesses.

HOsPiTAliTy mANAGEmENT

The exciting and fast-paced hospitality industry is in continuous need of managerial staff with graduate status, as higher learning has become increasingly critical to opening career doors and being fully attuned to the culture, service and competitive aspects of the sector.

The hospitality industry encompasses hotel and resort management, restaurant management, nightclub and casino management and working on cruise liners and in theme parks.

What will I study?Hospitality Management delves into international hotel operations management, technological applications in hospitality management and large-scale services management, as well as small business operations.

EVENT mANAGEmENT

The fast-growing events industry has become increasingly important within the hospitality, tourism, leisure and sports sectors. Event managers can be found working on a wide range of events including weddings, conferences, product launches, music and cultural festivals, major sporting occasions, exhibitions and many more.

What will I study?Event Management explores theoretical frameworks for understanding the nature, characteristics and role of events and offers you a comprehensive and professional understanding of all aspects of event management.

Students will study the history, significance, impacts and role of festivals and other events; event operations; business events; artistic and cultural events; and sporting events, among others. They will also develop key business skills involved in marketing and sponsorship and fundraising for events.

AREAs OF sTUDy

13

cOURsE lisT 2012

Information valid for students commencing 2012, enrolled in the Bachelor of International Hotel and Tourism Management (BIHTM).

PART A: cORE cOURsEs

Code Units Course Title Incompatible courses Semester

ACCT1101 2 Accounting for Decision Making nil 1 & 2

LAWS1100 2 Business Law nil 1 & 2

MGTS1301 2 Introduction to Management nil 1 & 2

MGTS2604 2 Introduction to Human Resource Management nil 1 & 2

MkTG1501 2 Foundations to Marketing nil 1 & 2

TOUR1000 2 Principles of Tourism, Hospitality & Events HOSP1005 1

TOUR1001 2 Global Cultures & Tourism TOUR2000 1

TOUR2001 2 Tourist & Visitor Behaviour nil 2

TOUR2007 2 Sustainable Tourism nil 1

TOUR2010 2 Applied Economics for Tourism nil 2

TOUR3008 2 Service Management in Tourism HOSP3002 1

TOUR3009 2 Professional Development MGTS3000 2

PART B: mAjORs

Event ManagementCode Units Course Title Incompatible courses Semester

EVNT2000 2 Fundamentals of Event Management nil 2

EVNT2003 2 Special Event Management nil 1

EVNT2004 2 Event Marketing nil 1

EVNT3003 2 Event Operations Management nil 2

EVNT3004 2 Event Sponsorship & Fundraising EVNT2001 1

EVNT3005 2 Strategic Event Management nil 2

Hospitality ManagementCode Units Course Title Incompatible courses Semester

HOSP2004 2 Discourses in Hospitality nil 2

HOSP2001 2 Hotel Operations nil 1

HOSP2003 2 Hospitality Small Business Enterprises nil 1

HOSP3000 2 Gaming & Casino Management nil 2

HOSP3003 2 Food & Beverage Management nil 1

HOSP3004 2 Hotel Industry Management HOSP3001 2

Tourism ManagementCode Units Course Title Incompatible courses Semester

TOUR2008 2 Tourism & Leisure Futures nil 2

TOUR2002 2 Tourism & Leisure Operations Management nil 1

TOUR2009 2 Destination & Experience Marketing TOUR3002 1

TOUR3001 2 Tourism Policy & Planning nil 2

TOUR3006 2 Responsible Tourism & Ethics TOUR3000 1

TOUR3007 2 Strategic Tourism Management nil 2

ElectivesCode Units Course Title Incompatible courses Semester

TOUR3003 2 Field Studies nil TBA

1414

cOURsE DEscRiPTiONs

NOTE: The following descriptions provide information on the courses offered in the undergraduate program. It is students’ responsibility to check the availability of courses as details are subject to change. Please see www.uq.edu.au/study for details.

Codes used in course descriptions

# indicates unit valueInc indicates incompatibility with specified coursePre indicates a prerequisite course

ACCT1101 Accounting for Decision Making

#2 Inc: BSAC1101 or CO111 or 131 or 811 or COMM1101 or 1102 or 1301 or 7301

Introduction to accounting concepts & practices including the recording of common business transactions, and the interpretation, use and analysis of financial statements.

LAWS1100 Business Law

#2 Inc: CO121 or 122 or 812 or COMM1201 or 7201 or QB119 or LAWS7010

An introduction to and critical analysis of the law regulating business in Australia today for accountants, business managers and other non-legal professionals.

MGTS1301 Introduction to Management

#2 Inc: BSEB1301 or BF130 or MGMT1000

The course covers the broad areas of planning, leading, organising and controlling and spans classical to contemporary approaches to management thinking. More specifically topics and themes include: ethics, rationality, strategic frameworks and international business, HRM, organisational change and innovation.

MGTS2604 Introduction to Human Resource Management

#2 Inc: BF213 or BSOC2604 or MGMT2201

Introduction & overview of the theory & practice of Human Resource Management including strategic & international HRM. Students gain an appreciation of the breadth & scope of HRM.

MKTG1501 Foundations of Marketing

#2 Inc: BF100 or 101 or BSMk1501 or QM116 or MGMT1100

Examines theories of markets & marketing, consumer behaviour, applications of behavioural science & basic marketing principles.

TOUR1000 Principles of Tourism, Hospitality & Events

#2 Inc: QB127 or TALM1201 or HOSP1005

This course provides an understanding of Tourism, Hospitality and Events as separate fields of study and the interrelationship between them all. It looks at the role of THE in society, its involvement with industry and government and its impact on the environment.

TOUR1001 Global Cultures & Tourism

#2 Inc: TALM2301 or 2303 or 2304 or TOUR2000 or 2004

This course examines the philosophical, social and cultural traditions which underpin contemporary societies. It surveys some of the more important issues presently impacting on different societies but focuses specifically on issues relevant to Tourism, Hospitality and Events.

TOUR2001 Tourist and Visitor Behaviour

#2 Inc: TALM2305

This course examines the psychology of people in tourism environments. It analyses motivation to engage in tourist and visitor experiences, the restraints which restrict tourist and visitor behaviour and their decision making.

TOUR2007 Sustainable Tourism

#2 Inc: Nil

This course introduces the concept of sustainability and its relevance to contemporary society. It examines its application to socio-cultural, economic, and environmental impacts relevant to the areas of Tourism, Hospitality and Event management.

TOUR2010 Applied Economics for Tourism

#2 Inc: Nil

This course examines key economic concepts of relevance to future business managers in both the public and private sectors. It emphasises hands on experience to familiarise students with real world issues and contemporary economic approaches to solutions.

TOUR3008 Service Management in Tourism

#2 Inc: TALM3108 or TOUR2005 or HOSP3002

This course explores service management theory and its practical application in Tourism, Hospitality and Event management. It covers a range of management fundamentals integrating service mindedness across a range of management areas essential for effective leadership in service organisations.

TOUR3009 Professional Development

#2 Inc: MGTS3004 or TALM3111 or 3112 or MGTS3000

This course prepares students for entry into the workforce by allowing students to gain insights into careers within the Tourism, Hospitality and Event industries with an opportunity to compare theory with practice.

EVNT2000 Fundamentals of Event Management

#2 Inc: QB340 or TALM2502

This course introduces key concepts and processes relevant to event management. It explores the theoretical underpinnings of event management and presents a number of Australian and international case studies for student consideration.

EVNT2003 Special Event Management

#2 Inc: Nil

This course analyses and synthesises different types of special event significant for organisers and attendees. Relevant theory applicable to special events managers is addressed. The course focuses on business, sport, cultural and lifecycle events.

EVNT2004 Event Marketing

#2 Inc: Nil

This course provides insights into the principles of event marketing and their application in real world settings. It explores the development of event marketing objectives, strategies, plans and related research.

15

EVNT3003 Event Operations Management

#2 Inc: EVNT3001or EVNT3002

This course examines the logistics of event management. It examines risk management and the use of technology in event operations within the framework of event facilities management

EVNT3004 Event Sponsorship & Fundraising

#2 Inc: TALM2503 or EVNT2001

This course explores sponsorship issues of event management and develops key skills in sponsorship research, design, leveraging and management. It develops skills in fundraising, writing grants and placing bids.

EVNT3005 Strategic Event Management

#2 Inc: Nil

This cap stone course draws together concepts and processes explored within this major and affords an opportunity for the student to apply these concepts in a strategic event management plan. The course examines leadership and vision together with marketing, operations, and human resources.

HOSP2001 Hotel Operations


This course provides an insight into the practical aspects of hotel operations. The general structure and subsequent development of tactics relevant for implementation in today’s dynamic hotel operations are covered.

HOSP2003 Hospitality Small Business Enterprises

#2 Inc: TALM2107

This course develops an understanding of small business management and operations in the context of the hospitality industry. It assists in the development of deep understanding and appreciation of the principles and practice of small business enterprises.

HOSP2004 Discourses in Hospitality

#2 Inc: Nil

This course introduces a range of perspectives and contemporary issues necessary for an understanding of hospitality. It focuses on a critical understanding of the concept and evolution of hospitality in various disciplinary and social domains.

HOSP3000 Gaming and Casino Management


This course examines the role of gaming management and evaluates the negative and positive socio-economic impacts of gambling. Gambling motivations are explored in relation to casinos, gaming venues and on-line gambling within Australia and internationally.

HOSP3003 Food and Beverage Management

#2 Inc: Nil

This course explores the core principles and practices of food and beverage management systems. It examines the operational efficiency of food and beverage production and service facilities in the international hospitality industry.

HOSP3004 Hotel Industry Management

#2 Inc: HOSP3001

This cap stone course analyses management issues and challenges specific to the international hotel industry. It provides a framework for evaluating management theories and practices as they apply to customer-centric, geographically diverse international hotel chains.

TOUR2002 Tourism and Leisure Operations Management

#2 Inc: TALM2302 or 2306

This course examines evolving trends of hedonistic services in the tourism and leisure industry sectors. Whilst the major focus is on private sector firms, consideration is given to government influence and involvement.

TOUR2008 Tourism and Leisure Futures

#2 Inc: Nil

This course introduces a range of industry trends and examines their influence on the development and management on niche and specialist tourism markets. Past trends are analysed and future potential changes to lifestyle consumption are forecast.

TOUR2009 Destination and Experience Marketing

#2 Inc: TALM3305 or TOUR3002

This course applies marketing knowledge to travel, leisure and tourism organisations. Marketing theories, models, methods are practices are critically evaluated. Destination governance, positioning and branding are examined as is destination recovery after a crisis.

TOUR3001 Tourism Policy and Planning

#2 Inc: TALM3301 or 3302 or 3304

This course examines private sector strategic (including business) planning and tourism destination planning and policy. key theories and concepts, applicable to both public and private sector tourism strategic planning are examined.

TOUR3003 Tourism Field Studies

#2 Inc: Nil

This course provides an opportunity to apply knowledge and skills learned in your studies in a practical situation. It involves a field trip to a tourism destination to conduct a project with tourism managers and operators. Enrolment in this course requires prior approval by the Head of School.

TOUR3006 Responsible Tourism and Ethics

#2 Inc: Nil

This course examines a series of contemporary concepts and theories essential for responsible tourism including sustainable tourism for eliminating poverty (pro-poor tourism), cultural heritage management and protected area management. Responsible tourist behaviours are also examined.

TOUR3007 Strategic Tourism Management

#2 Inc: Nil

This cap stone course synthesises, integrates and applies prior knowledge to an important strategic management scenario. It provides conceptual and practical understanding of strategic management as it applies to a tourism destination or related business.

16

The following page provide a suggested enrolment pathway to complete your program in the recommended timeframe.There is also a blank study plan for you to keep track of your progress.

You are responsible for monitoring your own progress and for ensuring that you select the correct courses. If you require assistance, please contact an Academic Advisor in the Faculty (see back cover for contact details).

HOW TO PREPARE yOUR sTUDy PlAN

It is important when commencing a program, that you develop a study plan to effectively manage your study. The following BIHTM Study Plan and blank program plan pages will assist you to effectively plan for your study needs.

If, after completing your study plan, you find you still need help or advice, please contact the BEL Faculty to make an appointment with an academic advisor or to attend a student advising session.

PREPARiNG yOUR sTUDy PlAN

Points to consider when doing your plan:

• Read the program requirements for the BIHTM program.• Choose your major.

Copy courses to be completed into the blank program plan at the end of this handbook, taking into consideration:

• The semester in which the course is offered• The prerequisites required before enrolling in the course• The incompatible courses listed before enrolling in the course• Program requirements.

NOTE: The above information can be obtained from the course description section of this Handbook (page 14-15), or the UQ Programs and Courses webpage: www.uq.edu.au/studyThe program plan includes spaces for summer intensive course offerings – but please be advised that the course offerings in these semesters may change from year to year.

NOTE: You will be required to bring a program plan with you to any advising appointments. A graduation self check sheet can be downloaded from the BEL Faculty website www.bel.uq.edu.au/grad-checks

17

yEAR ONE

SEMESTER 1

MGTS1301 Introduction to Management #2

MkTG1501 Foundations of Marketing #2

TOUR1000 Principles of Hospitality & Tourism #2

TOUR1001 Global Cultures & Tourism #2

SEMESTER 2

ACCT1101 Accounting for Decision Making #2

LAWS1100 Business Law #2

TOUR2001 Tourist & Visitor Behaviour #2

Course 1 of major EVNT2000 OR HOSP2004 OR TOUR2008 #2

yEAR TWO

SEMESTER 1

TOUR2007 Sustainable Tourism #2



Elective Or Course 1 for second major #2

SEMESTER 2

MGTS2604 Introduction to Human Resource Management #2

TOUR2010 Applied Economics in Tourism #2



yEAR THREE

SEMESTER 1

TOUR3008 Service Management in Tourism #2




SEMESTER 2

TOUR3009 Professional Development #2




Total #48

You can use this outline to plan your program structure.

Please note the #12 of electives can be used to complete a second major if desired.

NOTE: To complete a major you must complete #12 (6 courses) of study in one area only.

e.g. For Tourism Management you must take TOUR 2008/2002/2009/3001/3006 and 3007.

You can download this program plan at www.bel.uq.edu.au/program-plans

sAmPlE sTUDy PlAN

18

yEAR ONE

Semester 1

Course Code Course Name Units # Grade

Semester 2


Summer Semester


yEAR TWO

Semester 1


Semester 2


Summer Semester


Please use this blank plan to help you plan your study and track your progress.

BlANK sTUDy PlAN

19

yEAR THREE

Semester 1


Semester 2


Summer Semester


yEAR FOUR

Semester 1


Semester 2


Summer Semester


TOTAl #48

20

UNDERGRADUATE sTUDENT ADVisORs

Program progress and changes; majors/plans changes; course selection; graduation checks; cross institutional study; credit; exchange programs and Study Abroad.

To make an appointment with an advisor, please contact the Faculty of Business, Economics & Law (BEL) on (07) 3365 7111 or email [email protected]. Alternatively visit reception on level 3, GPN3 (Bldg 39A), St Lucia campus.

BEl FAcUlTy cOllABORATiVE lEARNiNG cENTRE

Level 1, Colin Clark Building (39)Office hours: 9am to 5pm weekdays

Lodge and collect BEL assignments; faculty merchandise sales.

Enquiries:

Class locations; tutorial sign-on; timetables (course and examination); general program information; course and examination viewing/non-attendance; faculty student societies; academic staff contact details; after-hours BEL computer lab access/swipe cards.

Forms:

Student enquiries; credit; supplementary examinations; change of enrolment.

iT HElP DEsK

For all username and password enquiries.

Staff House Building (41)Phone: (07) 3365 6000Email: [email protected]: www.its.uq.edu.au/helpdesk

sTUDENT sERVicEs

Student Union Building Web: www.sss.uq.edu.au

Careers workshops; learning assistance workshops; personal counselling; international student support; financial assistance; disability program.

cOURsE cOORDiNATORs

Specific course content information and feedback.

iNTERNATiONAl OFFicE

JD Story Building (61)

International office: visa requirements and restrictions.

Study Abroad: www.uq.edu.au/studyabroad Phone: (07) 3365 7941Email: [email protected]

WEB BAsED AssisTANcE

School of Tourism handbooks and program guidelines

Go to www.tourism.uq.edu.au then click on ‘Handbooks’ under ‘Students’.

Programs and courses

www.uq.edu.au/study

my.UQ

my.uq.edu.au

myAdvisor; important dates; course information and academic staff updates; changes to administrative processes; library notices; fee invoice notification; HECS/PELS statement.

mySI-net

www.sinet.uq.edu.au

Course catalogue; adding/dropping courses; changing programs/plans; updating personal details; viewing timetables; exam results; fee invoices; HECS/PELS.

myAdvisor

www.uq.edu.au/myadvisor

Designing your program; program & course changes; forms online; assessment advice; financial matters; rights & responsibilities; graduation.

cONNEcT WiTH Us

WHERE TO GO FOR AssisTANcE

The information in this handbook is correct at the time of printing. Please consult www.tourism.uq.edu.au and www.uq.edu.au for the most up-to-date information.

CR

ICO

S P

RO

VID

ER

NU

MB

ER

000

25B

D

EC

11

FAcUlTy OF BUsiNEss, EcONOmics & lAW (BEl)GPN3 (Bldg 39A), Level 3 ReceptionThe University of QueenslandSt Lucia Qld 4072Phone: +61 7 3365 7111Fax: +61 7 3346 4788Email: [email protected]: www.bel.uq.edu.au

scHOOl OF TOURismGPN3 (Bldg 39A), Level 3The University of QueenslandSt Lucia Qld 4072Phone: +61 7 3346 8717Fax: +61 7 3346 8716Email: [email protected]: www.tourism.uq.edu.au

FAcUlTy cOllABORATiVE lEARNiNG cENTRE (Fclc)Colin Clark Bldg (39), Level 1The University of QueenslandSt Lucia campus Phone: +61 7 3365 9017 or 9019

sTUDENT sERVicEsThe Relaxation Block #21DThe University of QueenslandSt Lucia campusPhone: +61 7 3365 1702Web: www.uq.edu.au/student-services/

sTUDENT cENTRE – sT lUciA8:30am - 5:00pm, Mon - FriJ D Story Bldg (61), Level 1The University of QueenslandSt Lucia campusPhone: +61 7 3365 2600Fax: +61 7 3365 6152

sOciAl sciENcEs & HUmANiTiEs liBRARy (ss&H)Duhig BuildingThe University of Queensland

General EnquiriesEmail: [email protected]: +61 7 3365 6346

Info

rmat

ion

corr

ect a

t the

tim

e of

prin

ting.

Ple

ase

cons

ult w

ww

.tour

ism

.uq.

edu.

au

for

the

mos

t up-

to-d

ate

info

rmat

ion.

undergraduate handbook 2012

Documents

leading tourism school

decemberboxing day

januaryaustralia day

aprillabour day

octoberchristmas day

aprilanzac day

industry leaders

latest tourism research