understand your organization’s pain points with itilitil foundation training
TRANSCRIPT
ITIL® Adoption – From Software to System to Service!
Understand your organization’s pain points with ITIL®
Recognize the Need to Implement ITIL®
ITIL® is concerned with an efficient and prompt handling of all standardized methods and procedures in order to respond to the
customer’s fluctuating requirements while maximizing value and reducing disruption or rework in business.
Implementing ITIL® – No longer an IT Metric
Below are some of the reasons that organizations cannot afford to lose ITIL®
•No organization can afford to experience the loss of productivity•Gaining customer confidence•To Maximize revenue even in the challenging economic times
ITIL® Service Lifecycle –Continual Service Improvement!
IT Management Process Maturity Model
Level 0Chaotic
Level 1Reactive
Level 2Proactive
Level 3Service
Level 4Value
Unpredictable
Heavy relianceon tribal
knowledge
Informalcommunication
Service Desk
Some formof problem tracking
Root causeanalysis
Analyzing trends
Some formof change, asset and
configurationmanagement
Automation
Service level management
Event correlation
CapacityManagement
Strategic businessPartner
IT and business
Metrics
Real timeinfrastructure
Source: VITILITY
Research Studies and Theories
AXELOS proclaims that during an Audio Teleconference, Gartner noted and explained that:
“The methodology and fundamental concepts of ITIL® are being adopted in variegated IT organizations as a framework for IT Service Management process
structure and definition.”
Gartner goes on to add that:“ITIL® framework will certainly be a prerequisite for representing and
demonstrating business value.”
Call and Enquire NOW to get the latest update on CURRENT OFFERS for ITIL®!
(+91) 8130666209 [email protected] www.multisoftvirtualacademy.com
Online ITIL v3 Foundation Training