Understanding Business andSupply Chain Metrics

John Sloane, Resorts World Sentosa

You it

Understand your efficiencies in your operations to enhanceproductivity and hence returns

Any activity that increases sales or reduces costs willraise productivity, but it is important you do this in asystematic and sustainable manner.

What are the ways to increase productivity? Labour productivity – employee training, target setting Process productivity – review and streamline work processes Technological productivity – automation, investment in machineries,

reducing man hours. Product productivity – product innovations

Supply Chain measurements or metrics help you tounderstand how your company is operating over a givenperiod of time.

Supply Chain measurements can cover many areas :Procurement - leverage on vendor partnership,

analyze buying patterns to optimize purchasesProduction - man-hours versus output; structuring

recipes Inventory/Warehousing/ Distribution - cost

efficiencies in stock keeping and distributionTransportation – efficiencies in route planning and

loading capacityCustomer Service – getting it right the FIRST time

Your Supply Chain is only as strong as its weakest link to focus on the key metrics in each area of your Supply Chain. Track your Metrics to view your performance over time, analyze

data to guide you on how to optimize your Supply Chain. Benchmark with other companies in similar industry to understand

your strengths, gaps and opportunities. Identify problem areas.

Measurements alone are not the solution to your weakareas Take corrective actions to improve the gaps, often process or

system improvements. Identify owners of each area of Supply Chain Measurements,

people or departments that are responsible for achieving an agreedupon targets.

Monitor Progress and results of action plan, fine tune till desiredresults is achieved

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