UNDERSTANDING COMMUNICATION

OverviewAt the end of the course you will be able to:

• Define The Term Communication

• Understand The Communication Process

• List Modes Of Communication

• Explain The 4 Main Types Of Communication

• Discuss The Advantages & Disadvantages Of Spoken Versus Written Communication

• Communicate Successfully

What Is Communication?

Communication is a two way process.It’s the exchanging of information between

two or more people.

The Communication Process…

Is the steps we take in order to achieve successful communication

Communication Steps

• Email• Post• Telephone• Whatsapp• Instagram• Text• Telephone• Skype• Facebook• Snapchat

Communication Channels

Modes Of Communication• Although there are many different modes of

communication.• The most common means of communication are ….

8

Modes Of Communication

In Person / Speech

Writing Dance/music Body Movement

Gesture Facial expression

Different languages

Sign language Telegraph Skype Snapchat Facebook

Landline Radio Television Smart phone

9

Main Types Of Communication

1. Verbal Communication

2. Non-Verbal Communication

3. Written Communication

4. Interpersonal Communication

10

Verbal And Non-Verbal Communication

Verbal Communication:

Words Spoken, Talking, Phrases, Slang , Colloquial

Language (lingo) and Different Languages

Non Verbal Communication:

Body language , Facial Expressions & Gestures, Eye

Contact, Touch, and para-verbal ( tone of voice, volume,

speed , pronunciation and silence)

What Percentage Of Communication Is Verbal Or Non-Verbal?

NON VERBAL COMMUNICATION IS… essential to convey warmth, support

and for building rapport

of communication is Non- verbal

Written And Interpersonal Communication

Written Communication:

Memos, Reports, Employee Handbooks, Emails, Text Messages, Letters and Contracts

Interpersonal Communication:

Social, Involves Personal Choice,

Meaning, Feelings, Ideas and Listening

What Percentage Of Communication Is Written Or Interpersonal?

Interpersonal Communication

Interpersonal communication is not just about what is actually said - but how it is said and the non-verbal messages sent through tone of voice , f a c i a l e x p r e s s i o n s , gestures and body language.

WRITTEN

Advantages:Less chance of the

message being misunderstood.

Written instructions can referenced and be checked

at a later date.

Authority is transmitted more effectively with a

written order.

Disadvantages:

It is impersonal.

People may not always read them.

It does not answer questions and there is no

immediate feedback.

SPOKEN

Active Listening Is…• The Most Fundamental Component Of

The Communication Process

Why Should We Listen?

An open-minds helps us to U n d e r s t a n d

To build T r u s t and R a p p o r t

To C o n n e c tand C a r e for each other

3 Different Listening Modes

Listening SkillsOpen Body Language

Practice Listening

Maintain Eye Contact

M i n i m i z e D i s t r a c t i o n s Avoid

interrupting

Show Empathy

Ask Questions

Barriers Effecting Communication?

Psychological factors

Different languages

Individual differences Presentation of message

Successful Communication

ListeningIs thegolden keyto openingthe door tohumancontact

Ideas andfeelingscaninfluenceamessageand itsresponse

Choose anappropriatemeans oftransferringinformationdependingon yourcontext

Replying to anemail or textmessagecreates actionandsuccessfulcommunication