Understanding Lean & Six Sigma-Introduction

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Understanding Lean & Six Sigma

Understanding Lean & Six SigmaAre you tired of receiving calls from unhappy customers?

!@#$$%%%^^^&&**(+_)(*&^%$###@!@#$#$^&**^*(*&())!!!!!Want to know how Lean Six Sigma Can help???

Understanding Lean Six Sigma

By: Ferdie Cruz

Understanding Lean & Six SigmaAssume a customer is looking for a manufacturer just like you

Understanding Lean & Six SigmaYou get the Call, Contract Signed andYOU are REALLY happy!!!

Understanding Lean & Six SigmaYou work on the product Days and NIGHTS

Understanding Lean & Six SigmaAnd finally your product is ready!

Understanding Lean & Six SigmaThe Quality Assurance Confirms your product are good to be shipped to your customers!

Understanding Lean & Six SigmaSo you load the truck with your products and ship them to customers

We are waiting!!!

Understanding Lean & Six SigmaBut then you received a message:

What? How can this be !!!

Understanding Lean & Six SigmaYour Customer is unhappy and scared

Lost commitment, what will happen to my business??

Understanding Lean & Six SigmaYou are being called by your customers countless times a day!We will look into thisWhat happened?Failed Again what is goin onWe promise we will fix this.I demand replacementWe will arrange replacement products!@#$@#$$*^%&%*(!@#$@#$$)(*())!!!!!!@#$@this.!@#$@this.!@#$@this.!@#$@this.)(*(24232552342423))!!!!!

Understanding Lean & Six SigmaYou finally meet with the customer but nothing helps..

Understanding Lean & Six SigmaREMEMBER:There are no process with ZERO defectsBUTBy using Lean Six Sigma methodology you can efficiently and effectively resolve quality and process improvement issues

Understanding Lean & Six SigmaSo what Lean Six Sigma is and how can it help you?

Quality ImprovementWaste EliminationCustomer satisfactionSustainable business advantageBusiness growthCost Savings

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Understanding Lean & Six SigmaWhere can Lean Six Sigma be used?

Everywhere!- Call Centers- Manufacturing- Inventory Mgt- IT- Finance/Accounting- Human Resources- Service Operations- Logistics- Healthcare- Many Others

Understanding Lean & Six SigmaThank You