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Coaching for Clarity, Perspective & Choice WHY CAN’T THEY BE LIKE US? Understanding & Managing Workplace Generations

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Page 1: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

WHY CAN’T THEY BE LIKE US? Understanding & Managing

Workplace Generations

Page 2: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

Objective of today’s program:

� Provide you with a basic understanding of the three generations in today’s workplace

� Provide action steps for managing each generation

OBJECTIVESUnderstanding & Managing Workplace Generations

Page 3: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

In small groups, discuss:� What management issues do you experience with

members of the following age demographics:

� Report out to the larger group

50 - 68

What are the Issues?

34 - 49 21 - 33

Understanding & Managing Workplace Generations

Page 4: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

Consultant, author and speaker to Fortune 500 companies

CAM MARSTON

Appeared in Chicago Tribune, Philadelphia Inquirer, New Zealand Herald, BBC, and numerous business journals around the world

Understanding & Managing Workplace Generations

Page 5: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

BABY BOOMERSUnderstanding & Managing Workplace Generations

Page 6: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

Characteristics:� Born between 1946 – 1964� Largest workforce – 80 million people� Most set to retire in next 20 years

- Which will dramatically change the landscape of the work force

� Grew up in political and social turmoil� The first “Me Generation"

BABY BOOMERSUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

In the Workplace:� Value hard work (workaholics)� Optimistic� Loyal to company� Value “face time”� Value recognition� Team Orientation

BABY BOOMERSUnderstanding & Managing Workplace Generations

Page 8: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

Motivated by:� Money� Recognition� Control� Promotion

BABY BOOMERSUnderstanding & Managing Workplace Generations

Page 9: Understanding & Managing Workplace Generations Generations1… · Workplace Generations. Coaching for Clarity, Perspective & Choice Objective of today ’s program: Provide you with

Coaching for Clarity, Perspective & Choice

TOP 5 ACTIONS FOR BABY BOOMERS

Be accessible and involvedGive frequent, specific recognitionCoach, don’t direct: ask and listen

Recognize team orientationBe honest, candid and direct

Understanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

GEN XUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

Characteristics:� Born between 1965 – 1980� Grew up in financial, familial, and societal insecurity� Aspire to be better than previous generation� Accustomed to (and expect) instant feedback

GEN XUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

In the Workplace:� Independent and strive for autonomy� Value continuous learning and development� Loyal to boss (if earned), not employer� Skeptical – “Prove It” � Work needs to be fun and challenging –

will leave to find better opportunities� Question authority figures

GEN XUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

Motivated by:� Bonuses� Recognition� Meeting personal objectives� Mentoring � Training

GEN XUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

TOP 5 ACTIONS FOR GEN Xers

Provide clear expectationsExplain why

Give instant feedbackSeparate career and life:

be flexible with timeHonor your commitments

Understanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

MILLENNIALSUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

Characteristics:� Born between 1981 – 1993� Shaped by parental excess, computers, technology� Comfort with technology� Most highly educated generation� Multi-task w/ease

MILLENNIALSUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

In the Workplace:� Value training� Demanding and sense of entitlement� Desire work/life balance� Value team work� Less process focused – more

entrepreneurial� Changes jobs more frequently to gain

more knowledge and responsibilities� (Very) Short Attention Span

MILLENNIALSUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

� Motivated by:� Mentoring� Recognition� Time Off� Training� Meeting Personal Objectives

MILLENNIALSUnderstanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

TOP 5 ACTIONS FOR MILLENNIALS

Give frequent and instant feedback, keep energy highUse technology to the max

Help them achieve their goalsProvide close supervisionMentoring and training

Understanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

• Based on what you’ve learned about the generations,how would you address the issues that arose with these demographics?

50 - 68

Managing the Issues

34 - 49 21 - 33

Understanding & Managing Workplace Generations

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Coaching for Clarity, Perspective & Choice

QUESTIONS?

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Coaching for Clarity, Perspective & Choice