understanding the iso 9001 qms up manila 24 november 2014 upieaa associate professor nestor o....
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UNDERSTANDING the ISO 9001 QMS
UP MANILA 24 November 2014
UPIEAA Associate Professor Nestor O. RanesesDirector , Institute for Small Scale Industries
Affiliate Faculty on Total Quality ManagementTechnology Management Center
University of the Philippines Diliman
Assistant Vice President for Administration University of the Philippines
Former Senior Director Quality Asia, AMIS Semiconductor Global Manufacturing Quality Manager , ON Semiconductor
GREETINGS
• Creating and Empowering Filipino Entrepreneurs Today & Tomorrow
• National Institute for
Innovation and Entrepreneurship
GREETINGS
• ASEAN CENTER OF EXCELLENCE for SME DEVELOPMENT – PHL
• Usaping Pangnegosyo, Ilaw, Salamin at Sandata ng Industryang Pilipino
• UP ISSI P
AGENDA • QUALITY OVERVIEW • QUALITY MANAGEMENT STANDARDS –
WHAT & WHY • LEGAL BASIS FOR QMS • ISO 9001 QMS – WHAT IS IT ? • UNDERSTANDING ISO 9001
REQUIREMENTS
• IMPLEMENTING ISO 9001 • QUESTIONS AND ANSWERS • NEXT STEPS
CUSTOMER FOCUS DISCIPLINED PROCESSES
CONTINUAL IMPROVEMENT MANAGING PROCESS CHANGE
STRUCTURED PROBLEM SOLVING
THE NATURE OF QUALITY
• Exceeding Customers’ and the Organisation’s Needs
• DNA of an organization • Assuring Quality Systematically• Prevention Culture• Right First Time
• Continuous Improvement
QUALITY TERMINOLOGY
• QUALITY CONTROL = CORRECTION
• QUALITY ASSURANCE = PREVENTION
• QUALITY MANAGEMENT = DESIGN CUSTOMER SATISFACTION AND CONTINUAL IMPROVEMENT
Total Quality Management
WHY TQM?WHY TQM?
“Do the right things right the first time,
every time.”
TQM •
T = TIME •Q = QUALITY •M = MONEY
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QUALITY • Quickly • Understand &• Act On • Losses • Innovatively • Technical ( Theoretical ) • Yield
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TOTAL QUALITY
“ QUALITY is the transformation in the way we think and work together, in what we value and reward, and in the way we measure success. “ “All of us collaborate to design and operate a seamless value-adding system– all optimizing for a common purpose “
TOTAL QUALITY MODEL
TRANSFORMATIVE
Government Quality
Management System Standards
(GQMSS)
QMS LEGAL BASES
REPUBLIC ACT NO. 9013 28 FEBRUARY 2001
“ AN ACT ESTABLISHING THE PHILIPPINE QUALITY AWARD IN ORDER
TO ENCOURAGE ORGANIZATION IN BOTH PRIVATE AND PUBLIC SECTOR TO ATTAIN EXCELLENCE IN QUALITY IN THE
PRODUCTION AND/OR DELIVERY OF THEIR GOODS AND SERVICE”
QMS LEGAL BASISEXECUTIVE ORDER NO.
60523 FEBRUARY 2007
“INSTITUTIONALIZING THE STRUCTURE,MECHANISMS AND
STANDARDS TO IMPLEMENT THE GOVERNMENT QUALITY
MANAGEMENT PROGRAM”
QMS LEGAL BASIS
DBM CIRCULAR LETTER NO. 2008-8 23 OCTOBER 2008
NATIONAL GUIDELINES ON INTERNAL CONTROL SYSTEMS (NGICS)
CHAPTER 3, COMPONENTS OF INTERNAL CONTROL, SECTION 3.1
CONTROL ENVIRONMENTQUALITY MANAGEMENT SYSTEM
QMS LEGAL BASIS DBM CIRCULAR LETTER
NO. 2011-05MAY 19,2011
“PHILIPPINE GOVERNMENT INTERNAL AUDIT (PGIAM) ”
Generic Module on Controls in QMS
GCG Circular No. 2013-02April 29,2013
No. 6 letter e “ Government Quality Management System Standards (GQMSS) pursuant
to E.O. No. 605 s. 2007
MANAGEMENT SYSTEMS • To be really efficient and effective, the organization should do actions systematically .
• Nothing important is left out.• Everyone is clear about who is
responsible for doing what, when, how, why and where.
• Management system standards provide the organization with an international, state-of-the-art model to follow.
QUALITY MANAGEMENT SYSTEM – QMS
• Defines the framework in establishing, monitoring and improving satisfaction of customer requirements in any organization
• Directs and control an organization with regard to quality
• Assesses if a process is working, if things are being done in the way they are supposed to be done
WHAT IS ISO QMS ?• An International Standard for Quality
Management Systems• Covers the planning, the
management and operation of any Organisation
• Assures customers of your reliability and competence to deliver what you promise
WHY ISO 9001 QMS ?
• International & expert consensus on state-of-the-art practices for quality management.
• Common language for dealing with customers and suppliers worldwide in B2B.
• Increase efficiency and effectiveness.• Model for continual improvement.
WHY ISO 9001 QMS ?
• Model for satisfying customers and other stakeholders.
• Build quality into products and services from design
• Integrate with global economy.
WHY ISO9001 QMS ?
• Sustainable business• Unifying base for industry
sectors• Qualify suppliers for global
supply chains• Technical support for
regulations
WHAT ARE THE INTERNAL BENEFITS OF ISO QMS ?
• Less Waste of Time and Effort• Improved Efficiency and Effectiveness• Fewer Complaints• Culture of Problem Prevention, Continuous
Improvement • Culture of innovation and excellence • Focus on Customer Service and
Organizational Results
EIGHT QUALITY MANAGEMENT PRINCIPLES
• Customer Focus• Leadership• Involvement of People• Process Approach• System Approach to Management• Continual Improvement• Factual Approach to Decision Making• Mutually Beneficial Supplier
Relationships
The ISO 9001:2008 certification signifies a global benchmark in
customer satisfaction, product quality, and leads to significant reduction in
defect levels.
GENERAL STEPS TO ISO 9000CERTIFICATION
• Initial Audit and Review• Management Commitment• Management Steering Group• Quality Training for all staff• Write Quality Manual• Map Core Processes• Train QMR and Auditors• Implement and Test• Internal Audits • Management Review• External Accreditation
ISO is a worldwide federation of national
standards bodies
ISO International Organization
for Standardization
Adoption of a Quality
Management is a strategic decision.
Process based Quality Management System
Model
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Continual Improvement of the quality management system
ProductProductRealization
ManagementResponsibility
ResourceManagement
Measurement, Analysis & Improvement
CUSTOMERS
REQUIREMENTS
CUSTOMERS
SATISFACTION
Input Output
Value-adding activities
Information flow
PROCESS
WITH WHO(Eqpt/Installations) (Training, Knowledge, Skills)
WITH WHAT
REQUIREMENTS
REQUIREMENTS
INPUT OUTPUTWhat
should we
receive?
What should
we deliver?
HOW MANY HOW(Performance
Indicators)(Instructions, procedures,
methodsCONTINUAL IMPROVEMENT
OF THE QMS
CUSTOMER
REQUIREMENTS
CUSTOMER
SATISFACTIONMgt. Responsibility
ProductRealization
Measurement Analysis &
Improvement
ResourceMgt.
OUTPUT
DEVELOPING A QUALITY SYSTEMDEVELOPING A QUALITY SYSTEM
Quality Policy
Quality Strategy
Quality Manual
Procedures
Work Instructions
VISION/ MISSION/COREVALUES / QUALITY POLICY STATEMENTS
VISION/ MISSION/COREVALUES / QUALITY POLICY STATEMENTS
HOW POLICY IMPLEMENTED.HOW POLICY IMPLEMENTED.
QP+QS +Quality System&Standards Are Applied.
QP+QS +Quality System&Standards Are Applied.
How Processes Which Affect Quality Are Carried Out.
How Processes Which Affect Quality Are Carried Out. How Specific Jobs/Tasks Are Carried Out & Recorded
How Specific Jobs/Tasks Are Carried Out & Recorded
DOCUMENTATION
• Written Policies, Process Maps and Training Documents
• Standard Methods of Best Practice
• Process Approach• Authorisation and Control• Evidence of Compliance
REASONS FOR DOCUMENTING PROCESSES
• Defines clearly who are responsible
• Assures work is done in a consistent way
• Assures work is done to the same high standard
• Useful for training new personnel
Plan Do Check Act Cycle
“Plan” what you will Do “Do” according to your Plan “Check” to see if you did what
you planned “Act”, change or improve the
part of your Plan or Do that did not give you the results you intended
KEY CONCEPT OF ISO 9001 QMS
“Say what you ,do and do what you say, show
proof that you do it, and continuously
improve “
Thank you for listening
ISO 9001:2015 Timeline
May 2013 CD(Committee Draft)
February 2014 DIS (Draft International Standard)
February 2015 FDIS (Final Draft International Standard)
September 2015 Published IS (International Standard)
201520142013
+ Transition period for certification
QUICK RECAP • ISO stands for International
Organization for Standardization . • ISO 9001 specifies requirements for
total quality management system. • Eight principles underpin ISO9001
QMS. • ISO 9001 QMS comprises 5 major
elements or clauses . • QMS is a strategic decision .
nraneses @gmail [email protected]
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