understanding todays tech savvy buyers
TRANSCRIPT
PowerPoint Presentation
UnderstandingTODAYSTech Savvy Buyers
You are 100 TIMES more likely to connect with a lead if you respond within 5 MINUTES!
They are still thinking about real estate!
They probably havent found another agent yet to answer their question!
of leads will not leave a voicemail!
Answer your phone!
Voicemail to text conversion (save for future access in email)
Route calls to multiple phonesor team members
Can use a custom phone number specifically for marketing
Get reminders when no one responds or push unimportant emails to display at a later date
Send emails at a later date
Track who opens your emails, when, with what device, did they click the links
Todays customers want you to connect with them in the same manner they connected with you!
Template Texting?
Message TemplatesSMS Templates
How do you respondto your leads?
I have some important information about the home at 123 Main Street. Call me as soon as possible.
What if they simply sign up on your website, but dont request any information? Here is a great example!
..are those the features you are looking for?
..is that the area you were looking in?
..Im sorry but that home is already under contract, but we have others with similar features, what specifically made you call about this home?
Understanding Todays Buyers
Real Estate is still a Face to Face business
Technology can be a BAD thing!
Dont get lazy
Risk management issues
Real Estate is still a Face to Face business
Building Relationships
Dont avoid the buyer consultation
Get them in the car
Buyers have access to so much information today online!
What added value can you bring to them?
What do you do to provide SERVICE EXCELLENCE that they cant get from other agents?
The Buyer Consultation
Promotes you as THE expert, youve done this before!
Help you understand what the buyer REALLY wants!
Saves time in the searching, showing and offering process!
If they wont even commit to a buyer consultation, will they commit to you?
Technology with YourBuyer Presentation
Keynote (iOS)
SlideRocket (Android and iOS)
Long distance presentations
Skype
Join.me
Google Hangouts
Auto-Drip Emails
Todays consumer understands how this works, makes you look lazy
There are hundreds of places online they can do this themselves
HOW TO MAKE IT WORK FOR YOU!
Personalize the drip, drip to yourself, then forward with a note on why this home fits the buyers
Follow up with a phone call to set an appointment!
Some video, even if it is lower quality is better than no video at all.
Gen Y will search YouTube BEFORE they search Google!
Video Tips
What to shoot
When shooting a house, dont walk around the house, pan the rooms
Camera moves
Always shoot horizontallyShoot like you drive a car, slow start and stop
Lighting
Face the light, set camera on the window sillWatch for shadows
Video Tips
Smile
Before you start the camera and through the stopStep up the energy
Talking Points
Dont describe where you are, explain HOW they could use the sapceYou are the expert, tell them an interesting fact about the flooring, roof, siding, etc.Add your own personality, tell them why you love the space or feature
Tools for Video
Photojojo.comwide-angle lens $20
Videolicious.comEasy video building $5/mo
bombbomb.comVideo that plays in the email, free trial
Summary
Response time is critical!
Set an appointment with ever incoming lead
Dont lose the face-to-face of real estate
Buyer consultations/presentations ARE important
Stop the auto-drip listings
Include video in your marketing plan
Thank you
John RinggoldPresident / CEOWould you like a copy of this presentation? Just visit
REBR.com/presentations
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