understanding your audience: marketing the netflix way - bas van den beld - istanbulstartup

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Bas van den Beld – 2014 @basvandenbeld @stateofdigital Speaking Training Publishing Consul4ng Understanding your audience: marke4ng the Ne>lix way Istanbul - September 2014 www.stateofdigital.com www.basvandenbeld.com Bas van den Beld

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My slides from my talk at StartupIstanbul where I spoke about understanding your audience. The examples are from Netflix, which does a lot to understand their audience and act on it. See an article I wrote on that here: http://std.al/1uJjupW

TRANSCRIPT

Page 1: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Speaking

Training

Publishing

Consul4ng

Understanding  your  audience:  marke4ng  the  Ne>lix  way  Istanbul - September 2014

www.stateofdigital.com  -­‐  www.basvandenbeld.com

Bas  van  den  Beld

Page 2: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 3: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 4: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Page 5: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 6: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Understanding Addictiveness Contagiousness

Page 7: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Understanding

Page 8: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 9: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

“There  are  33  million  different  versions  of  Ne>lix”  

Joris  Evers,  Ne>lix

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Page 10: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

How  well  do  you  know  your  audiences?

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Page 11: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

You  need  to  understand  your  target  audience

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Page 12: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 13: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

There  is  no  average  user

Page 14: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 15: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Page 16: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Page 17: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

You  REALLY,  REALLY,  REALLY  (!)  need  to  understand  your  target  audience

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Page 18: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 19: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Addictiveness

Page 20: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Use  the  right  people

Page 21: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Page 22: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Create  exclusivity

Page 23: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 24: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Have  something  special

Page 25: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 26: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

It’s  about  the  users  needs,  not  yours

Page 27: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 28: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Page 29: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Contagiousness

Page 30: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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We  rely  on  people  around  us  for  our  choices

Page 31: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 32: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Celebrities Expert Influentials Social Network

Page 33: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 34: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 35: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 36: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Page 37: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 38: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 39: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 40: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

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Page 41: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

Recipe• 1 cc of understanding that nobody is the same

• 2 spoons of research your audience on every level

• Connect the dots • 4 "Get the right people involved” • A cup of Make (part of) your product exclusive

• A teaspoon of something others don’t have

• Get the right endorsements from those that matter

• 3 cc of Connecting to the social”channels

• A knife of Create social pressure amongst your fans

• Two cups of Helping your audience to share

• Lots of quality content • A pinch of good luck 41

Page 42: Understanding your audience: marketing the Netflix way - Bas van den Beld - Istanbulstartup

Bas  van  den  Beld  –  2014 @basvandenbeld  @stateofdigital

www.stateofdigital.com www.basvandenbeld.com

twitter.com/basvandenbeld linkedin.com/basvandenbeld !facebook.com/stateofdigital twitter.com/stateofdigital

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