understanding your companys culture: tools to make hr practices strategic sheila l. margolis june...

Understanding Your Company’s Culture: Tools to Make HR Practices Strategic Sheila L. Margolis • June 24, 2008

©2008 Sheila L. Margolis www.CultureofDistinction.com 2

Whole Foods Whole People Whole Planet


Blow away the customer


Are your HR practices strategic?


Use culture to drive success

Organizational Culture

HR Practices

Business Success


Are you a Culture and Change Steward?


Agenda

1. Define Core Culture

2. Align HR Practices with Core Culture

©2008 Sheila L. Margolis www.CultureofDistinction.com

Manage culture and change

8


Speak, teach and write


Think about your organization…

1. Write one value that would enable your company to compete and thrive.

2. Share your response with another person.


Agenda


2. Align HR Practices to Core Culture


Understand your Core Culture

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Core Culture

Vision

Purpose

Philosophy

Priorities


Purpose:“Why” is this work important?

Purpose

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision

Why?


We support health, well-being and healing


What is your gift to society through your work?


Purpose is brief in length

To protect the

Americanpeople


Purpose is broad in scope

To organize the world’sinformation


Purpose must be shared


Tool: Core Culture Interview

1. What is the purpose of your organization?

2. Why is that important? (Ask up to five times.)

The Purpose is:______________________________

3. What prime value is fundamental and distinctive to your company? Give examples.

4. What ideals drove the organization’s founding?

5. What makes your organization feel different from other organizations doing similar work?

The Philosophy is:____________________________

6. To effectively achieve our strategy, what values should guide everyone in how we do our work? Explain.

7. What key values, if followed, would allow us to compete and thrive?

The Priorities are:____________________________


Philosophy:“How” is the organization unique?

Purpose

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision

Philosophy“Distinctive” & “Enduring” How?


Herb Kelleher represents the Southwest Spirit

Purpose

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision



Amazon obsesses over customer service

Purpose

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision



Purpose and Philosophy are Organizational Identity

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision

Philosophy OrganizationalIdentityPurpose


Purpose = To make people happyPhilosophy = Imagination

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision

Philosophy OrganizationalIdentityPurpose





The Purpose is:______________________________









Priorities:“How” to compete & thrive?

Purpose

Philosophy

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision

“Strategic” How?Priorities


Priorities are strategic values

Purpose

Philosophy

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision

“Strategic” How?Priorities

What?


Uncover the few Priorities

Quality Flexibility

Customer Service

Teamwork

Intelligence

Learning

Caring

Relationships

CollaborationPartnerships

Aggressiveness

Hard Work

Perseverance

Talent

Innovation

Creativity Diversity

Performance

Risk Taking

Excellence

Openness

Fun

Safety

Sustainability Friendliness

Imagination

Integrity


Quality is valued at Whole Foods Market


Georgia-Pacific values safety





The Purpose is:______________________________









Core Culture is your hidden asset

Priorities

Purpose

Philosophy Core Culture





The Purpose is:______________________________









Core Culture Map with Definitions, Examples & Stories

Purpose

Philosophy

PrioritiesDefinitions

Examples &Stories


Workshop

Workshop &Dialogue

Workshop, Surveys &Follow-up

ComprehensiveAssessment

Options

Choose the best way to define your organization’s Core Culture


Agenda




Words = Actions

©2008 Sheila L. Margolis www.CultureofDistinction.com

Align the Five Ps

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Priorities

Purpose

Philosophy

Internal Practices

Projections

External Practices

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision


Align Internal Practices to the Core

Priorities

Purpose

Philosophy

Internal Practices

Projections

External Practices

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision


Many Internal Practices are the domain of HR

Structure,Work

Design &Systems

Recruitment &

Selection

Training &

Development

Performance Management

Internal Communications

Technology


Tool: Internal Practices Alignment AuditTo what degree…

Degree of Alignment Not 1 2 3 4 5 Very

Aligned Aligned

Recommendations

for Change

Structure, Work Design & Systems•Does your organizational structure facilitate the Core?•Do job titles and job descriptions reinforce the Core?•Do the systems for doing work support the Core?•Do systems exist that fix performance gaps in executing the Core?

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

Recruitment & Selection•Do recruitment materials reflect the Core?•Do recruitment practices support the Core?•Do you talk about the Core with applicants?•Do you model the Core when you meet with applicants?•Do you interview for culture fit?

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

Training & Development•Do you orient new employees to the Core?•Do you train new employees in Core skills?•Do you provide ongoing training to ensure actions meet/exceed standards for living the Core?•Does your training model the Core attributes?

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

Performance Management•Do employees have standards for performance linked to the Core?•Do you hold employees accountable to personal action plans that reinforce the Core?•Do you recognize and reward employees who model the Core?•Do you celebrate the achievement of goals that promote the Core?

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5

Internal Communications•Do you disseminate information about the Core?•Does the flow of information align with the Core?•Does leadership talk about and demonstrate the Core?•Do meetings reflect the Core?

1 2 3 4 5

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1 2 3 4 5

Technology•Do you use equipment to support the Core?•Does your software effectively support the Core?•Does your intranet align with the Core?

1 2 3 4 5

1 2 3 4 5

1 2 3 4 5




Aligned Aligned

Recommendations

for Change


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Align structure with the Core

Customers

Sales & Support People

Department Managers

Buyers, Merchandise Managers,

Store Managers, Regional Managers

Executive Team, Board of Directors


Align job titles with the Core

Mac Genius


Align systems with the Core

"Everyone, from the chief executive on down, is involved in cleaning the plane at the airport."


Align systems with the Core




Aligned Aligned

Recommendations

for Change


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Align recruitment materials with the Core


Align recruitment practices with the Core


Interview for culture fit

How would you weigh an airplane without a scale?




Aligned Aligned

Recommendations

for Change


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Align training & development with the Core




Aligned Aligned

Recommendations

for Change


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90 Day Action Plan

Align performance management with the Core


90 Day Action Plan

Align performance management with the Core

Bonus pay linked to

team performance




Aligned Aligned

Recommendations

for Change


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Align internal communications with the Core


Align internal communications with the Core

3,600 active blogs where 25,000 IBMers

share their expertise, experience and opinions

ValuesJam




Aligned Aligned

Recommendations

for Change


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Align technology with the Core




Aligned Aligned

Recommendations

for Change


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Use culture to drive success

Organizational Culture

HR Practices

Business Success


Are you a Culture and Change Steward?


Agenda




Define and shape the Core

Priorities

Purpose

Philosophy

Internal Practices

Projections

External Practices

Strategic Goal

Strategic Goal

Strategic Goal

Strategic Goal

Vision





The Purpose is:______________________________









Core Culture Map with Definitions, Examples & Stories

Purpose

Philosophy

PrioritiesDefinitions

Examples &Stories




Aligned Aligned

Recommendations

for Change


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Culture is your distinctive advantage


Culture is the basis for your success


Build your Culture of Distinction

understanding your companys culture: tools to make hr practices strategic sheila l. margolis june...

Documents

strategic values

hr practices strategic

core culture slide

customer slide

healing slide

planet slide

shared slide

worlds information slide