unicredit profile – cee retail · unicredit corporate banking for the corporate business, and...
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UNICREDIT PROFILE – CEE RETAIL
CEE Identity & Communications
Milan, September 2014
UNICREDIT HAS ACHIEVED EXCELLENT RESULTS …
2
Reorganization ofservice model
(segmentation)introduction ofnew incentive
systems
Integration of 7 Italianbanks, centralization ofIT and back office, start
of internationalacquisitions
Continued expansioninto international
markets with HVB andBA-CA, strengtheningof domestic markets
with Capitalia
Asset ManagementAsset Management
1993 1998 2001 2005 2007 2014
Strategic Plan2013-2018
Strategic PlanStrategic PlanCentral and Eastern Europe (CEE)Central and Eastern Europe (CEE)
PioneerPioneer
ONE4CONE4CCapitaliaCapitalia
2010-2013
HVB,BA-CAHVB,BA-CA
Selective GrowthConsolidationTurnaroundOrganizationalSimplification
Privatization Federal Group S31Balance Sheet de-risking and capitalstrengthening
Restoring of asolid liquidity profile
Reducingcomplexity andcosts
UniCredit is arock solid
commercialEuropean Bank
Efficiency gains: cost/income ratio reduced by more than 18 pp from 1994 to 2013
Business relaunch
Increase in profitability
Focus on risk culture
Investment in growingbusiness
Increasing of multichannelcapabilities
1 This project led to the creation of three banks in Italy specializing in different customer segments: UniCredit Banca for the retail business,UniCredit Corporate Banking for the corporate business, and UniCredit Private Banking for the private banking business
3
… AND TODAY IS A LEADING EUROPEAN BANKING GROUP
Employees: more than 149,0001
Branches: 8,7722
Banking operations
in 17 countries
International network spanning:
~ 50 countries
Global player in asset management:
€ 185,5 bn in managed assets3
Market leader in Central endEastern Europe leveraging on theregion's structural strengths
1 Data as at June 30, 2014. FTE “Full Time Equivalent”= number of employees counted for the rate of presence.Figures include all employees of subsidiaries consolidated proportionately, such as Koç Financial Service Group employees.2 Data as at June 30, 2014. Figures include all branches of Koç Financial Services Group calculated at 100%.3 Data as at June 30, 2014.
4
•Including unidentified holdings, treasury shares and cashes1 Source: UniCredit analysis on Sodali data – All data based on ordinary shares as at 31 March 2014.2 Data as at June 30, 2014. FTE “Full Time Equivalent”= number of employees counted for the rate of presence. Figures include employees of Koç Financial Group calculated at100%.3 Data as at June 30, 2014.
UNICREDIT HAS AN INTERNATIONAL PROFILEWITH A STRONG EUROPEAN IDENTITY …
UniCredit Shareholder Structure1 (%) UniCredit Employees by Country 2(%)
Poland
UniCredit Branches by Region3 (%)
CEEItaly33%34%
13%Austria
Germany
1%
6% 13%
Austria
Germany
Others
1 0 3 1Poland
11
Italy4 6
CEE 29
Retail Miscellaneousand Unidentified
Investors*
InstitutionalShareholders
24,3%
48,3%
27,4%
Others
StableShareholders
5
1 Data as at June 30, 2014. These figures refer to Condensed Income Statement.2 CIB: Corporate & Investment Banking Division which includes the former divisions Corporate Banking and MIB
…AND WITH WELL-BALANCED REVENUES
By Business Lines (%) By Region (%)
Consolidated Total Revenues1
66
1 Source: Eurostat, UniCredit Research.Nominal GDP per capita as at December 31, 2013 (EU27=100).
2 Market Share in terms of Total Customers Loans as at December 31, 2013
THE GROUP CAN LEVERAGE ON ITS STRATEGIC POSITIONINGNOT ONLY IN ONE OF EUROPE’S WEALTHIEST AREAS …
GDP per capita1
14%
2.5%
12.6%
Germany
Austria
Italy
Market share2
126.2
141.9
103.4 No. 2
No. 1
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Poland10.6% market share1,000 branches
#2
Baltics
Leasing
Russia1.5% market share107 branches
#9
Azerbaijan2% market share16 branches
#12
Ukraine3.5% market share350 branches
#6
Bulgaria14.7% market share203 branches #1
Turkey9.2% market share968 branches
#5
Czech Republic9% market share106 branches
#4
Slovakia6.7% market share78 branches
#5
Hungary6.4% market share85 branches
#6
Slovenia6.4% market share39 branches
#5
Croatia26.9% market share146 branches
#1
Bosnia and Herzegovina21.1% market share130 branches
#1
Romania7.6% market share185 branches
#4
Serbia8.8% market share74 branches
#3
Rep. Office inFYR Macedonia
andMontenegro
Ranking and market shares in Total Assets as of March 31, 2014 (except for Bosnia and Herzegovina, Hungary and Romania – as of Dec.31, 2013);Number of branches - as of June 30, 2014
Source: UniCredit
… BUT ALSO IN CEE
88
UNICREDIT CAN RELY ON A STRONG COMPETITIVE ADVANTAGE COMINGFROM ITS BUSINESS MODEL FOCUS ON CUSTOMER PROXIMITY
Higher responsibility of the Countries/ local Banks, through increased autonomy anddecision levers, in order to guarantee increased proximity to the client and fasterdecision processes - direct management of marketing activities and of certainbusinesses
Customerproximity
Globalfunctions
specialization
Holdingglobal
coordination
Maintaining the so-called “global” Divisions / functions [Corporate InvestmentBanking (CIB)/ Global Banking Services (GBS)] which allow the Group to maintainand increase a competitive advantage in terms of costs and competencies, whileenvisaging the refocusing of CIB Division on selected customers with a strongdemand for “Investment Banking” products
Confirmation of the steering, coordination and control role of the HoldingCompany, in particular through a focus on internal control topics, a supervision ofGroup key processes and a global coordination of some functions (Planning, Finance& Administration, Risk Management and Legal & Compliance
UNICREDIT MAINTAINS ITS LEADERSHIP POSITION IN CEE
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Countries ofpresence (3)
Total Assets (1)
EUR bnNumber ofBranches
116 1,299 3,927 19
6
11
9
4
15
19
15
1,434
1,268
771
2,518
1,861
3,010
3,148
Data as ofFY2013
CEE, % share inGroup revenues
n.m.
11
30
17
56
83
29
SOURCE: UniCredit CEE Strategic Analysis
35OTP
ISP 38
KBC 56
SocGen 76
Erste 79
RBI 81
UniCredit 142
(5)
Note: (1) 100% of total assets for controlled companies (stake > 50%) and pro rata for non- controlled companies (stake < 50%), except for OTP; (2) After tax and before minorities;(3) Including direct and indirect presence in the 25 CEE countries, excluding representative offices; (4) Results of RBI exclude group corporate, markets and corporate center segments;
(5) Including Albania as of FY2012.
(4)
216
-199
763
692
872
892
1,945
Net Profit (2)
EUR mn
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CEE RETAIL - THE FOOTPRINT
CEE RETAIL
Over 24,500Employees4
~ € 28 bnLoans to Retailcustomers2
~ € 24 bnDeposits from Retail
customers2
(0.4%; 1.4%)
Russia
(Market shareDeposits; Market
share Loans)1
UniCredit CEE bank Ukraine 3
(2.8%; 7.4%)
(24.8%; 24.3%)
Croatia
Bulgaria5
(11.4%; 14,4%)(3.4%; 5.9%)
Serbia
(23.7%; 25.3%)
Bosnia andHerzegovina
(3.3%; 9%)
Slovenia
(4.6%; 4.4%)
Hungary
(3%; 5.1%)Slovakia
(3.7%; 3.6%)
Czech. Rep.
(8%;10.2%)
TurkeyRomania5
(3.8%; 5.7%)
1 Source: UC CEE Strategic Analysis, June 2014. Market share data include loans to and deposits from households and non-profit institutions servicing households. Romania andBulgaria including UCFIN. Turkey “pro quota”.2 Data as of June 2014 at constant FX Budget ’14 Rate. Turkey “pro quota”. 3Ukraine refers to Ukrsotsbank and UC Ukraine4 Total FTEs as of June 2014, Turkey 100%.5 Loans and Deposit volumes refer to Mass, Affluent and Small Business client segment.
11
348
Source: Segment Reports June 2014. Where revenues of AFF and SB are not available (equal to 0) are conventionally attributed to MM.Notes: **TK pro-quota, revenues in other client category related to Credit Card business have been allocated to MM . *CZ,SK,SI other clients are allocated also to MM: As of 01.01.2014 banks merged in UCCzech Republic and Slovakia.
7
28
43
9
8
41
49
34
38
73
72
Bosnia NBB
Bosnia UCI
Ukraine
Serbia
Slovenia*
Romania
Bulgaria
Hungary
Turkey**
Croatia
Czk & Skk*
Russia 109
0
6
1
3
1
4
21
13
31
47
23
12
1
4
20
4
5
24
34
21
30
20
33
151
38
70
69
82
8
64
16
13
103
255
148
154
+ + =MM AFF SB Total
Total 511 161 1.020
Revenues Year-to-Date June 2014, EUR mln at constant budget rates
CEE RETAIL - REVENUES BREAKDOWN BY COUNTRY AND SUBSEGMENT
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CEE RETAIL - THE STRATEGY
CUSTOMERS: Customer at the centre of our activity is primary key for business sustainability.
Leveraging on new trends in Retail business, UniCredit reshapes the service model going in the direction of an
efficient and professional "industrialized" and "standardized" business model.
Simplicity, transparency and time to market delivery to gain leadership in servicing targeted client segments.
Development of non traditional offers to increase customers engagement and satisfaction
CHANNELS AND CRM: Technological innovations to better identify target client groups and needs in order to
define appropriate strategy to supply solutions in terms of products, services, pricing and communication.
Set of initiatives that represent the starting point to turn UniCredit multichannel network into a sustainable
ecosystem in the new distribution mix. Sales and communication solutions to:
enlarge bank proximity,
provide full range of contact and service delivery opportunities to present and prospective customers,
Re-define branch coverage and business model.
Improve banks efficiency and effectiveness, leveraging on CRM platform, to enable the development of high
value propositions and the achievement of market share growth targets.
Deposit growth to deepen the customer relationship and to support balanced financing to business.
Simplicity and Innovation in building sustainable business with our present and prospective customers.
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CEE DIVISION - CONTACTS
CEE RETAIL
CEE Retail Head – Mauro Maschio
UniCredit Bank Austria AGJulius Tandler-Platz, 31090 ViennaAustriaTel. +43(0)5 05 05 53302/+43(0)5 05 05 53545
CEE PRIVATE BANKING
CEE CIB Head – Jan Tronicek
UniCredit Bank Austria AGRenngasse, 31090 ViennaAustriaTel. +43(0)5 05 05 51253
CEE CIB
CEE CIB Head – Gianfranco Bisagni
UniCredit Bank Austria AGSchottengasse 6-81010 WienAustriaTel. +43(0)5 05 05 51733/+43(0)5 05 05 51701