unified communications: the state of the industry
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Unified Communications: The State of the Industry. A Martin B. Isaksen Microsoft DoD CTO [email protected] i o -premises Capabilities. Agenda. Unified Communications Interoperability Security Mobility UC Business Case Future. 1. 2. 5. 6. 3. 4. - PowerPoint PPT PresentationTRANSCRIPT
Unified Communications:
The State of the Industry
A Martin B. Isaksen Microsoft DoD CTO [email protected]
io-premises Capabilities
Agenda
Unified Communications
Interoperability
Security
Mobility
UC Business Case
Future
123456
Microsoft Confidential
Today’s Communication Challenges
1) Communication Overload
3) Distributed teams, partners, and
customers
4) High cost of separate siloed communications
2) Security and compliance
How your organization can survive and thrive today
Business Impact of Unified Communications
Decrease costsBy reducing travel, communications, and IT expenses
Improve business outcomesBy maximizing individual productivity, fostering team collaboration, and reducing time-to-close on projects and activities
>>
>>
Reduce Travel Expenses
Reduce Audio/Video Conferencing Charges
Lower Real Estate and Facility Costs
Lower Messaging Costs
Reduce Cost of Telephony Communications Systems
Decrease costs while providing increased productivity
Save
20–40%
Save
50–80%
Save
20–40%
Save
30–40%
Save
40–60%
Unified Communication requirements
1) IM/Presence – SIP and XMPP
8) Voice – Enterprise VoIP capabilities, IVR, Contact Center
2) Remote Access – ICE/NAT/TURNProtocols built in
3) Application Integration – IM/Presence UCAPI, AJAX, REST, JavaScript across email, collaboration, CRM/ERP
4) User Management – LDAP, AD
6) Web and Application Conferencing – Thick client, mobile, and Web client support
7) Video Conferencing – SIP H.264 conferencing and H.323 PRI/BRI gateways
5) Audio Conferencing – VoIP, TDM, and Mobile Conferencing
9) Unified Messaging – Email, Voicemail, and FAX in one inbox
Phone PC Tablet
Authentication
Administration
Storage
Compliance
Unified Inbox & Presence
AudioConferencing
E-mail andCalendaring
WebConferencing Telephony
VideoConferencing Voice Mail
InstantMessaging (IM)
Authentication
Administration
Storage
User ExperienceAuthentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience Authentication
Administration
Storage
User Experience
Authentication
Administration
Storage
UserExperience
Authentication
Administration
Storage
User Experience
Telephony andVoice Mail
InstantMessaging
E-mail andCalendaring
Unified Conferencing: Audio, Video,
Web
End-User Unified Communication Client Transformation
Microsoft Confidential
Unified Communication enables server consolidation
IM/Presence
Audio Conference
Web Conference
Video Conference
E-Mail &Unified Messaging
Separa
te m
anagem
ent &
experie
nce
E-M
ail
&U
nifi
ed M
ess
agin
g
Inst
ant
Mess
agin
g P
rese
nce
Vid
eo C
onfe
renci
ng
Common COTS hw/sw Platform and Management
Streamlined Experience
Sin
gle
Clie
nt a
nd S
erv
er
Enterprise Telephony
Ente
rpri
se
Tele
phony
Web C
onfe
renci
ng
Audio
Confe
renci
ng
HW
HW
HW
HW
HW
HW
To Unified Communication ServicesFrom Separate Legacy Servers
Microsoft Confidential
UC - State of Interoperability
• IM/Presence – XMPP
• Video – H.264 AVC/SVC
• Voice – SIP G.711 and G.722
• Web Conferencing – RFC 4582
Trunk Side Only* - No line side interop
Microsoft Confidential
UC - State of Security
• UC Media – SRTP AES 128/256 FIPS 140-2
• UC Signaling – TLS
• Public Key Infrastructure - X.509 trunk side
• Two Factor Authentication – CAC/SmartCard
• Session Border Controller (SBC) – SIP
Microsoft Confidential
UC - State of MobilityUser Access Experience
• UC on Wireless LAN Laptops
• UC on 3G/4G Laptops
• UC on Tablets
• UC on 3G/4G Phone (Voice/Video)
Microsoft Confidential
Unified Communication Benefits
• Reduce management Opex costs thru consolidation
• Reduce 3 year equipment costs thru unified devices
• Enable UC Mobility
• Enable Teleworking
• Streamline Operations
• Migrate at your on pace
Microsoft Confidential
UC – Sample Business CaseProductivity savings by deploying Instant Messaging
Number of Employees Hourly wage saved (based on average $20.00/hour user) 10 minutes = 1/6 hour
Working Days in Calendar Year
Total Savings based on productivity gain
1,000,000 $3.33 250 $832,500,000
VoIP Handset savings by deploying Software based Voice
Number of Employees $300 VoIP Handset - $50headset = $250 cost savings Total Savings based on productivity gain over 5 year
period
1,000,000 $250.00 $250,000,000 over 5 years
Microsoft Confidential
UC Costs – Where are the savings?
Operations and devices account for half of Voice Costs
Microsoft Confidential
UC Futures
• Private/Public/Hybrid UC Cloud
• UC Web-based HTML5
• UC Mobile Phone apps
• Integrated GPS location tracking
• IPv6
• UC Consumer based TV
• UC integrated into Social Media
Thank You