unified frontend based on sap business objects · services professional services consulting...

Unified Frontend Reporting – based on SAP Business Objects

TH Mittelhessen,

July 01st, 2014

Sascha Klose

Tobias Stein

Copyright © Capgemini 2013. All Rights Reserved

2 20140630_UnifiedFrontendReporting_on_SAP_BO_THM_v01.pptx

Agenda

Introduction

The SAP Business Objects Portfolio

Unified Frontend Reporting

“Real life“ examples

Further Information & Discussion



Agenda

Introduction





Capgemini – a strong Group (2012 full year)

Operating margin : € 787 million

Operating profit : € 601 million

Profit for the period : € 370 million

Net cash and cash equivalent : € 872 million

Revenue 2012: € 10.264 billion

Revenue by Sector Revenue by Discipline

Telecom, Media & Entertainment

Outsourcing Services

Local Professional

Services

Consulting Services

Technology Services

Energy, Utilities & Chemicals

Other

Public Sector

Manufacturing

11.3%

4.7%

9.1% 23.2%

14.1%

19.8%

4.9%

40.4%

39.8%

14.9%

“Cap Gemini S.A.” is listed in the CAC 40,

Paris, ISIN code: FR0000125338

Note: Our brand name is Capgemini but our shares are

listed as “Cap Gemini S.A.”

Financial Services



17.8%

Customer Products,

Retail, Distribution &

Transportation

Capgemini – a strong Group

Largest IT-consultancy of European origins. The brand stands for strategy and transformation consulting as well as the innovative development of process and software solutions and the operation of aligned IT solutions, infrastructures and business processes.

As a top-5 player, we have the processes and structures necessary to support our clients locally and according to their country-specific requirements.

We maintain our own global delivery network consisting of nearshore and offshore centers with more than 50,000 employees.

We have a characteristic way of working closely together with our partners and clients that is at the core of our business – we call it the Collaborative Business Experience.



Capgemini receives Gartner "Strong positive" rating for Business Intelligence (June 2013)


6

Gartner awarded the rating

"strong positive" to provider

of strategic products,

services and solutions, which

plan for their existing

customers to continue invests

and which are considered by

potential customers as a

good choice for strategic

investments.

Some 130,000 employees in 44 countries support our clients around the globe

Status 20.02.2013 42% working offshore Group Headquarters

Paris, Frankreich

North America 9.608

UK & Ireland 8.964

France 21.738

Benelux 9.186

Nordic Countries 4.504

Central Europe 9.581

Latin America & South Europe 16.735

Asien & Pacific 44.794

Canada

USA

Mexico

Brazil

Argentinia

Europe

Morocco

Australia

China

Indien

Chile

Guatemala

Russia

Singapore

Taiwan

Vietnam

Malaysia

Philippines



With our services we deliver tailored solutions – sustainable, reliable, cost-optimized

As a full service provider, we offer a broad range of services from a single source – from developing strategies to maintaining IT systems.



We support our clients

in identifying and

implementing their

transformation projects

with the objective of

generating sustained

growth effects, thus

improving their

competitiveness.

We design, develop and

implement numerous (IT)

projects in system

integration and application

development in

collaboration with our

clients.

We deliver IT services

tailored to local require-

ments as well as highly

specialized, costefficient

testing strategies to our

clients.

We support our clients

in the full or partial

outsourcing of their IT

systems and business

processes.

Consulting

Services

(Capgemini

Consulting)

Technology

Services Outsourcing

Services

Local Professional

Services

(Sogeti)

We take pride in our clients – their success depends on sophisticated solutions



http://www.de.capgemini.com/insights/referenzen/deutsche-telekom-t-online/

http://www.de.capgemini.com/insights/referenzen/telefonica-o2-go-to-market-geo-marketing/

http://www.de.capgemini.com/insights/referenzen/deutsche-bahn/

http://www.de.capgemini.com/insights/referenzen/syngenta-b2b-portal-sap-crm-sap-bw-sap-erp/

http://www.de.capgemini.com/insights/referenzen/vodafone-netherlands-customer-management/

http://www.de.capgemini.com/insights/referenzen/bmw-data-warehouse/

http://www.de.capgemini.com/insights/referenzen/volkswagen-gruppe-service42/

http://www.de.capgemini.com/insights/referenzen/vattenfall-post-merger-integration/

http://www.de.capgemini.com/insights/referenzen/bundesagentur-arbeit-it-beratung-arbeitslosengeld/

http://www.de.capgemini.com/insights/referenzen/hochtief-outsourcing/?f_site=www

http://www.de.capgemini.com/services/outsourcing/business-process-outsourcing/referenzen/schneider-electric-outsourcing/?f_site=www

http://www.de.capgemini.com/insights/referenzen/daimler-global-ordering/?f_site=www

http://www.de.capgemini.com/insights/referenzen/lanxess-globales-reporting-sap/

http://www.de.capgemini.com/insights/referenzen/bayerische-versorgungskammer-altersvorsorge/

http://www.de.capgemini.com/services/consulting/finance-transformation/referenzen/coca-cola-cost-savings-finance-optimization/

http://www.de.capgemini.com/insights/referenzen/adidas-migration-sap-process-integration-rightshore/

http://www.de.capgemini.com/services/technology/business-technology/referenzen/abb-business-intelligence/

http://www.de.capgemini.com/insights/referenzen/allianz-insurance-customer-service/

http://www.de.capgemini.com/insights/referenzen/dhl-business-mobile-communications-devices/

http://www.de.capgemini.com/insights/referenzen/deutsche-post-elektronisches-auftragsmanagement/



Agenda

Introduction





Business Intelligence Requirements

Data Exploration OLAP Analysis Interactive

Analysis

Dashboard &

Visualization Reporting

SAP

BusinessObjects

How do I find

immediate

answers to

business

questions?

How do I

determine trends

from complex

historical data

and possibly

make better

forecasts?

How do I answer

ad hoc questions

and interact with

information?

How do I

visualize data for

better decision

making?

How do I access

and transform

corporate data

into highly

formatted reports

for greater

insight?

SAP BusinessObjects solutions provides business users with access to unified information through a broad

suite of BI tools for confident decision making and alignment across people and teams on a single, scalable BI

platform


20140630_UnifiedFrontendReporting_on_SAP_BO_THM_v01.pptx

Agile Reporting

SAP BI 4.X - Tools


20140630_UnifiedFrontendReporting_on_SAP_BO_THM_v01.pptx

Web Intelligence

Crystal Reports

Web Intelligence

Crystal Reports

Web Intelligence

Crystal Reports

Reporting

Dashboards

Lumira

Design Studio

Exploration Views

Monitoring

Design Studio

Exploration Views

Analysis OLAP

Analyze

Analysis Office

Design Studio

Design Studio

Explorer

Discover

Lumira

Lumira

BO Product Capabilities

Source: SAP



Agenda

Introduction





Report development needs to follow rules for software usability and ergonomics



Defined business requirements for each report

Each report is based on exactly defined business requirements which leads to less time for clarification and issue handling

Better report overview and higher information value

Each report delivers the correct information in the correct aggregation level for the right audience. This avoids information explosion

Awareness of corporate identity

Each report has the same look and feel in an individual customer corporate identity design.

When the user knows how to work with the application.

ISO definition: “The extent to which a product can be used by specified users to achieve specified

goals with effectiveness, efficiency, and satisfaction in a specified context of use” Software usability

When the user likes to work with the application.

ISO definition: “Ergonomics is concerned with understanding of interactions among humans and other

system elements by applying design principles in order to optimize human well-being and overall

system performance”

Software ergonomics

Results and Advantages

Application design must take into consideration human limitations in information processing



Information

display &

page design

Human interaction with a machine is implemented in form of a visual, auditive or haptic

interface

Interfaces link to the brain’s cognitive information processing and therefore must be

optimized for easy and quick information gathering

Information must be provided in a fast and correct way

Displayed information must be easy to be differentiated

Only task relevant information is displayed

Homogenous information is always displayed in a similar

way

The attention of a user is actively guided to task relevant

areas

Information is displayed in sufficiently large fonts (not

below 10pt)

Displayed information is easy to understand and process

Rule/recommendation Example

Sensory stimulus:

Unprocessed visual

information. Content

lost within 1,5 seconds

Short term memory:

Conscious filter and

processing information.

Max. 7 +/- 2 units

Long term memory:

Permanent storage of

information. Slow

retrieval time

Utilization of color-

coding and

ergonomic objects

Information

grouping, usage of

metaphors

(connection to long

term memory)

Familiar and

consistent menu

hierarchies and

structures

Eight different concept elements are necessary to create a unified reporting



Table design

Labeling concept

Header concept

Tool specific concept

Layout

Color concept

Graph design

Reporting Guidelines

Reporting Templates

Text design

UNIFIED REPORTING

Improved readability

Faster report creation

Reusability of reports

Single look & feel

No information explosion

Detailed design concepts and layouts are needed in order to create structured and gapless reporting guidelines

Reporting guidelines, styleguides and reporting templates enable a quick development of state-of-the-art

reports for a unified reporting

3

2

4

7

6

1 5

8

Depending on the used reporting mediums, a custom layout concept needs to be developed



1

Desktop Layout

Print Layout

Mobile Layout

Layout depends on the medium on which the information is shown

Because of different margins the layout needs to be adjusted for desktop computers, print outs and mobile devices.

Desktop Layout: Displaying the entire report without scrolling

The report has to fit on a standard screen width (about 14“) in order to avoid scrolling to the left and right. Scrolling downwards should

be avoided if possible.

Print Layout: Displaying execution/print date and page number

A printed report needs to contain the print date and page number in the footer or header

Mobile Layout: Use large reporting elements

Since the user controls the device by fingers, the reporting elements need to be large enough

Rule examples

Most common layouts The layout needs to be adjusted depending on

the medium!

Defined color codings improve the readability and enable to understand the shown information quickly



Actual (ACT) 0/130/210

233/17/17

0/130/210

Forecast (FC1 … FC12)

Last Estimate (LE)

Latest Last Estimate ( LLE)

To-Go Rate

Plan (PL)

Qualitative Negative Deviations

Valu

e T

yp

es

Tables (Example)

Graphs (Example: Bar Graph)

14/178/14 Qualitative Positive Deviations Devia

tions

Actual Previous Year (ACT PY)

ACT

PL

50

50

-2

Δ ACT CY

vs. ACT PY

Δ ACT CY

vs. ACT PY

2

150/150/150 ACT

50

255/255/125 FC

50

2

Additionally, it is also possible to define color codings for certain organizational units, regions, customer groups, etc.

Each graph is associated with a certain business scenario which helps to quickly understand the shown information



(Structure) Relation

(Time) Series

Correlation Portfolio Deviation absolute

Deviation percentage

Graph for each

scenario

For each scenario, a certain graph is in use, i.e. for a time series a column chart will be used

whereas a bar chart is used to show relations

The benefit is a high recognisability for the users

By using the same type of graph, users can easily see how information needs to be

interpreted

3

Depending on the business requirements also sub-forms of the graphs shown above can be used (i.e. waterfall chart, grouped bar chart as sub-forms for the standard bar chart)

Text design concepts are used to improve readability and to create a single look and feel



4

Text design

In general the text shall be user friendly (i.e. readable fonts)

Reports shall include as less text as possible. Reports are generally used to display data in

form of tables or graphs. Text shall only be used for conclusions or results or for describe

elements (i.e. in table headers or on a graph axis)

Use a simple syntax

Text should be as short as possible and as simple as possible. Therefore complicated and not common abbreviations should be

avoided

Use user friendly fonts

User friendly fonts are large enough to read and the font color has a high contrast to the background (ideally black on white).

Furthermore the font itself has to be readable (do not mix „B‟ and „8‟)

Text shall have the same format in every report

The text font, color and size should be the same in each report. In a report itself the text style can change (i.e. other font size in the

report title as in table headers)

Rule examples

Defined rules for the table creation enable a better report overview and an easy structuring of data



Data within tables must be contextual related.

Data within the tables must be aligned to the related

column- and row headers.

Table content only contains data without units.

The units shall be displayed either in the table title or in the

headers in order to avoid redundancy.

Table titles shall be meaningful/descriptive.

Table titles need to be meaningful and contextual related to

the content. The title can be optional in case the table is the

only element in a report.

Rule examples Table Example

Tables are used for displaying data elements that require an alignment in columns and rows

Tables are only used to display data and not for structuring elements

5

A labeling concept helps to give every report recipient a common understanding of abbreviations and labels



6

Rule Example

Labeling convention for days: MM/DD/YYYY. 10/26/2014

Labeling convention for months: MMM. YYYY OCT. 2014

Labeling convention for Countries Germany = GER

United Kingdom = UK

Labeling convention for currencies Euro = EUR

US-Dollar = USD

Labeling convention for value types Actual = ACT

Forecast = FC

Labeling convention for deviations ACT∆ FC

ACT∆% FC

Labeling rules are mainly used for shortening longer terms or sentences

Labeling rules are especially helpful in graphs and tables

The customer specific header concept is important to support corporate identity in every report



7

Header consists of three elements

The header consists of max. 3 headers aligned to the right and date and user aligned to the left side. Optionally free space in

the middle can be used (i.e. for the corporate logo).

Header needs to be consistent on every report

The header layout needs to be the same on every report to have the same look and feel.

Titles shall be meaningful/descriptive

Titles should align to the content shown in the report.

Template

Example

With a tool specific concept its possible to enhances all other concepts with tool specific adjustments and how-to‟s



Tool specific concept

Depending on the used tool for the report creation, it is necessary to create a tool specific

concept

The tool specific concept enhances all other concepts. In come cases it is not possible to

implement certain design, layout or color concepts with the desired reporting tool. In that

case workarounds or alternatives can be defined in the tool specific concept.

8

Example: How to

expand hierarchies

form SAP BW in SAP

BusinessObjects

WebIntelligence

reports?

As a prerequisite the hierarchies need to be expanded either in the SAP BW backend or in

the SAP BEx query designer:

In the WebI query panel, the hierarchy objects needs to be selected



Agenda

Introduction





Reports do not gain the desired attention

Challenges in reporting



Common situation Challenge

Answer questions - deliver messages - follow stated rules

Reports are – besides personal dialogues – important communication media to share major information

But:

• They don‟t gain the necessary attention

• Recipients don„t get the message

Reports don„t answer the questions of the recipients

Ambiguous issues

Modest entropy

Missing advices

Unstructured

No consistent setup

Reports do not gain the desired attention

Examples for subpar reports



Source: http://www.hichert.com/de/component/content/article/370

Less color, more information

Example to produce even better reports



Source: http://www.hichert.com/images/stories/hichert/success/Vorher-nachher/Beispiel-3-vorher_1000.png;

http://www.hichert.com/images/stories/hichert/success/Vorher-nachher/Beispiel-3-nachher_1000.png

Hichert Rules adapted to SAP Business Objects

Implemented BOBJ-Solutions regarding Hichert Rules



Source: BDF – B.One Project (internal)



Agenda

Introduction







Einsteigen bei Capgemini



!

Direkteinstieg nach Bachelor – oder Masterabschluss Einstieg als Bachelor mit berufsbegleitenden Master Graduierungsarbeiten Werkstudenten / Praktikanten



!

FastTrack-Programm Wir setzen auf die individuelle Förderung und konstante Weiterbildung

Fachliche

Schulungen Softskill-Trainings

Technische Schulungen

Produkt-schulungen

Branchen-spezifische

Weiterbildungen

Weiter-bildung

Präsenztrainings

Virtuelle Classroom Trainings

Capgemini ULearn App

Dozentengeführte interaktive Trainings

E-Learnings

FastTrack: Durchstarten in 18 Monaten mit dem IT-Einsteigerprogramm für Bachelor- und Masterabsolventen

Direkteinstieg mit fünf praxisorientierten Ausbildungsschwerpunkten



Schwerpunktspezifische Module z.T. mit Zertifizierung

Ergänzungsmodule

Application

Lifecycle Services

Basismodule inkl. Zugang zum virtuellen Campus

Persönlicher Mentor

Lokales Onboarding

Projektarbeit beim Kunden

Zeitmanagement

Globale & lokale Leadership Talks

Fallstudien aus der Praxis

Kommunikation & Präsentation

Capgemini Tools

„Training on the Job“ im Projekt

Lösungen auf Basis von

Standardsoftware

Business Information

Management

Individuelle Softwarelösungen

ITIL, ALS Tutorial

Highlights Business Technology Consulting

Software Engineering, Java, Agile/Scrum

Interkulturelle Kompetenz, SAP-Ausbildung in Indien

Business Intelligence, Data Management, ECM

Highlights

Highlights

Highlights

Zusammenarbeit mit dem Kunden, Grundlagen Business Analysis Highlights

!

www.capgemini.com

About Capgemini

With more than 120,000 people in 40 countries, Capgemini is one

of the world's foremost providers of consulting, technology and

outsourcing services. The Group reported 2011 global revenues

of EUR 9.7 billion.

Together with its clients, Capgemini creates and delivers

business and technology solutions that fit their needs and drive

the results they want. A deeply multicultural organization,

Capgemini has developed its own way of working, the

Collaborative Business ExperienceTM, and draws on Rightshore ®,

its worldwide delivery model.

Rightshore® is a trademark belonging to Capgemini

The information contained in this presentation is proprietary.

Copyright © 2013 Capgemini. All rights reserved.

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