unisys hybrid enterprise client sales...
TRANSCRIPT
ClearPath Services Accelerate your ClearPath ROI Isaac Levy Global Manager – ClearPath Services May 2013
© 2013 Unisys Corporation. All rights reserved. 2
Agenda
ClearPath Advisory Services
Business Drivers and Challenges
From IT Administration to Business Innovation
ClearPath Mission Critical Services Framework
ClearPath Services Portfolio Overview
Case Studies & ClearPath Services Value
Wrap-Up & Questions
© 2013 Unisys Corporation. All rights reserved. 3
Today’s Reality Increasing Pressure on IT to Deliver Business Value
“Mobile users are demanding access to my enterprise applications RIGHT NOW”
“I need to retain the business logic in my applications while modernizing IT ”
What are the challenges and how can you turn them into opportunities?
“Mainframes seem too expensive I’m being pressured to reduce my IT costs”
“There’s just too much manual effort and exposure to IT operational errors”
How do I ensure I have the resources to maintain my enterprise applications and operations for the long term?
Faster, Cost Effective and Responsive IT
© 2013 Unisys Corporation. All rights reserved. 4
Bu
sin
ess D
rivers
C
hallen
ges
Top Business Drivers Barriers to success
Optimize
Existing Investments
• Maintaining and
modernizing critical
business systems
• Not leveraging existing
ClearPath technology
investments
Accelerate
Business Process
• Requirements to rapidly
develop applications and
integration for an
increasingly mobile world
• Manual vs. automated
resolution of infrastructure
and applications incidents
Cost Containment
• Lack of visibility into TCO
• Limited insight into true
migration costs
• Struggling with over budget
IT projects
What is the impact to your IT?
Organizations are Tasked with Level Budgets & Greater Requirements
© 2013 Unisys Corporation. All rights reserved. 5
Datacenter Drivers and Common IT Challenges Organizations are dependent on their mainframe-based applications
Mission-Critical Applications Challenges
• Too many manual processes
• Limited use of already-licensed investments
• Complexity from years of code changes
• Ease of integrating mission-critical applications
• Knowledge Dispersion through utilizing contractors
• Scarcity of Operations and Applications Resources
Ever Increasing Stress Managing Mission Critical Systems
Technology Value Drivers* Critical 2012
Cost Containment 75%
Accelerate Business Process 70%
Optimize Existing Investments 69%
Be More Competitive 69%
Grow Market Share 64%
Attract New Talent 38%
© 2013 Unisys Corporation. All rights reserved. 6
How do you move the dial towards Innovation?
It’s all about trade-offs…IT environments aren’t simple, many technologies, platforms and applications
• Typically 75% of IT’s time is spend administrating, not innovating
• Can your IT organization achieve Agility? Compliance? Cost reductions?
• Can you drive greater efficiencies and agility through automation and integration?
Business Innovation through better Automation, Integration and TCO
© 2013 Unisys Corporation. All rights reserved. 7
How Can You Balance IT Drivers and Mission-Critical Applications Challenges?
We’re here to lend a trusted, helping hand
to take better advantage of your investments in ClearPath
© 2013 Unisys Corporation. All rights reserved. 8
ClearPath Mission-Critical Services
ClearPath Advisory Services
Technology Consulting
Services
Technology Support Services
Operational Services
Application
Modernization Services
Application Outsourcing
Services
An integrated and holistic set of ClearPath service offerings
A Modular Approach
Choose the service elements
you need when you need them
ClearPath Advisory Services
ClearPath Appraisal Service
ClearPath Application Advisory Services
TCO Assessment Services
The Starting Point on your Optimization Journey
ClearPath Advisory Services
© 2013 Unisys Corporation. All rights reserved. 11
ClearPath Reduces Total Cost of Ownership
Client Industry ClearPath
system type
Gartner 2012
average
$/MIPS
ClearPath
Client $/MIPS * % Savings
over Gartner
average
% Increase in
FTE
efficiency
Banking Libra 5575 2,522 55% 11%
Travel Dorado 5575 2,298 59% 55%
Financial Dorado 5575 3,112 34% 54%
Comparisons against overall Gartner average $/MIPS
* Supplied by Gartner in G00226821 ‘IT Key Metrics Data 2012: Key Infrastructure Measures: Mainframe Analysis: Current Year’
ClearPath shows up to 59% lower TCO than the industry average
and is up to 55% more efficient in it’s IT staffing requirements
But this requires that you make best use of what ClearPath has to offer
ClearPath Advisory Services
© 2013 Unisys Corporation. All rights reserved. 12
ClearPath Technology Consulting Services
Integration, Automation and
Implementation Services
Take full advantage of ClearPath through
• Integration
• Automation
• Technology Implementation
Using better technologies and techniques
• SOA
• Rapid Mobile Enablement
• Rapid Application Development
• Business Continuance
• Improved Security
Technology Consulting Services
© 2013 Unisys Corporation. All rights reserved. 13
ClearPath Technology Consulting Services
ClearPath
Advisory Services
ClearPath
Implementation
Services
ClearPath
Integration Services
Appraisal
Service
TCO
Assessment
We help extend your existing application, data center and management investments
to take best advantage of the power, reliability and security of ClearPath
Application
Interface
Enrichment
SOA
Services
Development
Environments
Starting points on the road to greater business agility and lower TCO
ClearPath
Automation Services
Systems Mgmt
& Automation
Performance &
Capacity Planning
BC & DR
Services
ClearPath
Security
New OS
Installations
Technology
Implementation
OS and Software
Updates
Technology Consulting Services
© 2013 Unisys Corporation. All rights reserved. 14
Technology Support Services
Providing world-class support for
mission-critical data centers
• Through product maintenance
• Premium proactive support services
…that improve systems
• Availability
• Performance
• Manageability
Technology Support Services
© 2013 Unisys Corporation. All rights reserved. 15
Continued improvement
based on Customer feedback
Initial contact 24 x 7
Industry standard
methodologies & tools
around the world
Dedicated support staff
measured & rewarded
on quality and speed of
response
Hub based support
06:00
09:00
24:00
15:00
03:00 21:00
12:00
18:00
Philippines
United States
India
China
Argentina
Brazil
Netherlands
United Kingdom
Technology Support Services Global Coverage Assures Responsiveness
Technology Support Services
© 2013 Unisys Corporation. All rights reserved. 16
ClearPath Operational Services
We deliver operational management of
ClearPath systems to
• Reduce management costs
• Mitigate operational staffing and skills
issues
• Reduce Total Cost of Ownership
…provide predictability in
• Operational costs
• Operational readiness
• Mission critical IT service availability
• Enhance IT responsiveness and
business agility
Operational Services
© 2013 Unisys Corporation. All rights reserved. 17
Example of “X-shoring” in Practice
Ste
alth
Ste
alth
Ste
alth
Operational Services
© 2013 Unisys Corporation. All rights reserved. 18
ClearPath Operational Services Establishing a Clear Understanding of Joint Responsibilities
Path to CPaaS dashboard
Activi
ty/s
ervice
s/equip
men
t
Client h
osts,
client m
anag
es
Client h
osts a
nd m
anag
es som
e
funct
ions,
Unisys m
anag
es som
e fu
nctio
ns
Unisys h
osts a
nd man
ages s
ome
funct
ions,
client m
anag
es som
e fu
nctio
ns
Unisys h
osts a
nd man
ages a
ll fu
nctio
ns
Hardware x
System software x
Application software (package) x
Middleware x
Database x
Other non-application software x
System operations x
System support x
Application operations x
Application knowledge/documentation x
Application maintenance functional specifications x
Application maintenance (corrective) x
Application maintenance/modernization (evolutive) x
Own-developed system tools x
Own-developed system tools knowledge/documentation x
Own-developed system tools functional specifications x
Own-developed system tools maintenance (corrective) x
Own-developed system tools maintenance/modernization (evolutive) x
We help you focus on your business by supplementing the elements of ClearPath
operations and management that best address your IT issues and business plans
Operational Services
© 2013 Unisys Corporation. All rights reserved. 19
ClearPath Application Modernization Services
Services that help you deliver
modernization initiatives that…
• Protect existing investments in
ClearPath-based enterprise applications
• Preserve embedded intellectual assets
• Enable ClearPath applications
participation in Service Oriented
Architecture (SOA)
Application Modernization
Services
© 2013 Unisys Corporation. All rights reserved. 20
ClearPath Application Advisory Services
• Unisys Modernization Benchmark (UMB)
• Business Knowledge Discovery
• Strategic Roadmap Development
• ClearPath Advisory Services
Transformation Services
• Application Optimization
• Application Re-architecting
• ClearPath Modernization & Integration
• SOA Design & Implementation
• Unisys Application Modernization services align business and IT to reduce
risk, improve performance, and increase agility
• Our focus is on helping you leverage existing investments in enterprise
applications through modernization, as opposed to costly “rip and replace”
ClearPath Application Modernization Portfolio Overview Application
ModernizationServices
© 2013 Unisys Corporation. All rights reserved. 21
ClearPath Application Outsourcing Services
Operations and maintenance of your
ClearPath applications
• Maintain your ClearPath Applications
written in COBOL, ALGOL, EAE, AB
Suite, MASM, Fortran…
• Provide Applications Operations
• Implement New ClearPath-based
Applications Functionality & Integration
Application Outsourcing
Services
© 2013 Unisys Corporation. All rights reserved. 22
ClearPath Application Outsourcing Services
Service offerings focused on Your ClearPath Applications
• Application Support & Maintenance – Support and maintenance of your COBOL, Algol, EAE and AB Suite applications,
– Resolve incidents and problems associated with new and existing applications; our scope
– Can cover application code from deployment to end-of-life
• Application Development – Provides application development skills in a managed service environment
– Develops and enhances your ClearPath application software
• Application Operations – Application monitoring, performance testing, patching, access control and data management
– Defined service-level objectives
• Application Hosting – Application infrastructure environment within a world-class Unisys data center
– Unisys designs, builds, deploys, and operates
– Traditional hosting models or Software-as-a-Service and Cloud models
• Customer Program Management – Single point of accountability for contract and service delivery phases
Application Outsourcing services provide for the day-to-day operations, support, and maintenance
of enterprise applications, relieving clients from the high cost of managing these applications
Application Outsourcing
Services
© 2013 Unisys Corporation. All rights reserved. 23
Unisys Customer Education
• Unisys Customer Education website
• New Course Catalogs:
– ClearPath MCP Course Catalog
– ClearPath OS 2200 and MCP Specialty Partitions Course Catalog
© 2013 Unisys Corporation. All rights reserved. 24
Business Issue:
Streamline Web and Mobile Enablement
Provide critical account information and cell phone-
based bill payment to an increasingly mobile base
of over nine million customers.
Unisys Response:
ePortal and ClearPath Technology Consulting
• Rapidly integrated Internet and ClearPath applications
• Streamlined process and improved flexibility and speed
posting data and customer services to Web and Mobile
Benefits and Results:
• Efficiency: Reduced web management staff by 30%
• Simplicity: Replaced complexity with automation
• Security: Secure mobile access to transactions
• Mobility: Customers use mobile devices to scan their
bills and pay at any ATM
• Visibility: Public view CEDAE as responsive, modern
CEDAE Case Study
© 2013 Unisys Corporation. All rights reserved. 25
Business Issue:
Streamline Business Processes
Distributor needed to streamline and automate costly, time-consuming manual invoicing and collections processes to improve customer services and supplier management communications
Unisys Response:
Enterprise Output Manager Implementation
• Used Unisys Enterprise Output Manager to modernize
communications of financial and order information
• Automatically generates and emails PDFs of key
documents to customers and suppliers
• No significant changes to existing COBOL applications
Benefits and Results:
• Productivity: Saved 40 hours per week through
process automation – enables higher-value work
• Costs: Significant cost savings by reducing the need
for printed forms, stationery, postage, and labor
• Revenue: Faster cash collection by getting invoices to
dealers via nightly emails
Fireside Distributors Case Study
© 2013 Unisys Corporation. All rights reserved. 26
Business Issue:
Modernization & Automated Disaster Recovery
• Implement powerful business analytics
• Address software development skills concerns
• Improve Disaster Recovery and IT Security
Unisys Response:
ClearPath Advisory & Technology Services
Recommendations included
• DR study and Automation Assessment
• SOA and Eclipse Jump Start
• Java Proof of Concept
• ClearPath Security technologies.
Benefits and Results:
• Recoverability: Improved Disaster Recovery process
• Modernization: Modernized application development
• Technology Enablement: Better business analytics
• Security: Better understanding of ClearPath security
capabilities enabled a strengthened security profile
Financial Services Case Study
© 2013 Unisys Corporation. All rights reserved. 27
ClearPath Mission-Critical Services Framework
ClearPath Advisory Services
Technology Consulting
Services
Technology Support Services
Operational Services
Application
Modernization Services
Application Outsourcing
Services
Delivering consulting, operations
and support services that
transform mission-critical data centers,
leveraging ClearPath technologies,
applications and operations
for optimized results
A Modular Approach Choose the
service elements you need and when you need them
An integrated and holistic set of ClearPath services offerings
© 2013 Unisys Corporation. All rights reserved. 28
Unisys ClearPath Services help
you modernize and integrate
• Visibility is provided by an improved understanding of TCO reduction utilizing integration and automation
• Agility is provided through enablement of rapid application development and integration
• Reliability is provided not only by the ClearPath integrated stack, but by our expertise in data center automation and outsourcing
You’ve already invested in ClearPath
We can help you make best use of the technologies and tools that are
included with ClearPath