EXECUTIVE OVErVIEw

Unisys Service Management Excellence for ServiceNow®

Executive Overview2

Modern digital enterprises gain competitive

advantage with on-demand business and IT

services that support the unique needs of

customers, workforces, partners and citizens.

Fail to deliver these personalized services to

the people that matter most to your enterprise

and the business suffers. Costs increase,

productivity is impacted, engagement decreases

and reputation can be damaged.

Unisys Service Management for ServiceNow®Service Management by Unisys is a complete

set of offerings that accelerate organizational

adoption and business value derived from the

ServiceNow Enterprise Cloud Platform. Born out of

our demonstrated expertise in ITSM, and leveraging

our proven Service Management Framework,

Unisys quickly aligns your people, processes and

technologies using our patent-pending tools to speed

time to value, improve service delivery capabilities

and lower costs. The Unisys ServiceNow® Practice

provides guidance and support to organizations

planning a migration to the ServiceNow Enterprise

Cloud Platform, or those seeking to build on and

expand capabilities from their current investments

in the ServiceNow® platform.

A Partner For Your PlatformService Management by Unisys provides an

experienced partner with the technical expertise

and operational experience required to elevate

service support, service delivery, IT operations

functions and enterprise visibility through the

ServiceNow Enterprise Cloud Platform.

Our team shares valuable knowledge and best

practices in IT strategy, enterprise solution

integration, service governance, mobility, data

analytics and more to enrich the services you

deliver to your customers. Our Unisys ServiceNow®

Practice offers services and subscription-based

solutions that are tightly integrated with the

ServiceNow Enterprise Cloud Platform to keep you

focused on core business objectives.

Advisory and Consulting Services for ServiceNow®IT operations teams that align service strategies with business priorities have the power to propel an organization into a leadership position. A recognized leader in service management, Unisys Advisory and Consulting Services drive clients, currently investing in or migrating to the ServiceNow Enterprise Cloud Platform, to break down service siloes and integrate and modernize their service management capabilities.

Our methodology for achieving service delivery models required by successful digital enterprises combines new thinking with structure, tools, processes and concrete deliverables. Experts within the Unisys ServiceNow® Practice work closely with clients to deliver the capabilities business stakeholders demand, while driving maximum value from service management investments.

we help clients take a hard look at their current service management processes and overall IT maturity and support them through the tough but necessary decisions on what to change.

Accelerate Your Shift to Digital Service Management

Achieve Operational readiness

3 Executive Overview

Implementation, Integration and Optimization ServicesUnisys Implementation, Integration and Optimization Services help our clients reduce the time required to achieve savings and maturity from ServiceNow®

investments. Through our proven processes, streamlined implementation and effective change management services, Unisys dramatically shortens the time required to achieve desired business results.

• Operations Management - Harness the true potential of your service desk – gain best practice knowledge from Unisys experts as they work with you to setup, optimize and configure ServiceNow® modules. Expand into data center management and focus on automated resolution, first call resolution, and employee productivity.

• Service Governance - Improve how change is managed across your IT environment and the enterprise. Increase reliability, security and compliance in service delivery through the ServiceNow Enterprise Cloud Platform while increasing the percentage of successful changes and reducing outages.

• Service Design Enablement - rollout Unisys pre-built and tested global ISO 20K processes that lead to an optimized service delivery environment that reduces cost and improves customer satisfaction. Optimize underlying process automation to reduce interaction with the service desk and cost per interaction while improving customer support.

• Legacy Migration - Migrate data from legacy systems into your ServiceNow® environment and organize it to fit with new service models. Improve the overall function of your service desk and change management processes by providing staff with a foundation of data enabling a better response to current issues and improved plans for future tasks.

• Configuration Management - Leverage your ServiceNow® platform to effectively manage enterprise assets and provide consistent, uniform configurations with global visibility and flexibility to support the goals of the organization. Increase visibility of IT asset inventories and support key processes such as change and release management.

• Service Costing - Provide true “everything as a

service” capabilities with visibility into IT costs and allocation cost centers. Our experts setup, optimize and configure ServiceNow® financial

Unisys - A PArtner for yoUr PlAtform:

• Recognized Service Management Experts

• Providing End-to-End Service Offerings

• Global Reach and Experience

• One Partner for all Service Management Needs

• Customer-Centric, Measurable Outcomes

Service ManageMent by UniSyS iS a coMplete Set of SolUtionS and a proven approach to Service ManageMent and a proven approach to digital Service ManageMent.

Turn Insight into Action, Anywhere, Anytime on Any Device

modules and reports to supply comprehensive and valuable costing information.

• Enhanced Dashboards and Analytics - Unisys brings proven analytic data models that drive out inefficiencies at a cost savings rate of 5-10% compounded annually. Unisys brings extensive Systems Integration capabilities and are the leading authority on hybrid IT Service Management environments.

• Enterprise Integration - Interfaces between

ServiceNow® and other critical external applications extend the functionality and capabilities of your services into new areas of the organization. Unisys brings extensive Systems Integration capabilities and are the leading authority on hybrid IT Service Management environments.

Subscription-Based and Managed ServicesService Management solutions, optimized for the ServiceNow Enterprise Cloud Platform, are designed to maximize value in key areas of service management.

• ServiceNow® Platform Management - Through our Unisys ServiceNow® Practice, we provide 24/7 application support, requirements gathering, service design, implementation and testing for the ServiceNow Enterprise Cloud Platform. Unisys experts manage platform upgrades, basic configurations, core module implementation, reporting and more.

• Operational and Big Data Analytics - Streamline operations and reduce costs by analyzing service performance data to predict and preempt harmful events. Tap valuable intelligence on business transactions to identify potential new revenue channels, delivering increased value to the organization.

Service Management by Unisys is a complete set of solutions and a proven approach to service management that has earned us recent recognition as a leader in a The Forrester wave™: North American ITSM Implementation Services Providers. Through our Unisys ServiceNow Practice, we help clients around the world realize the full potential of their investments in the ServiceNow® Enterprise Cloud Platform while providing an enterprise-wide framework for the delivery of services crucial to the successful operation of a digital business.

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