unit 2: planning 1 chapter 8: planning & controlling
TRANSCRIPT
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UNIT 2: PLANNING
Chapter 8:
Planning &
Controlling
Schermerhorn - Chapter 7 2
How do managers plan?
Planning– The process of setting objectives and determining
how to best accomplish them. Objectives/Goals
– Identify the specific results or desired outcomes that one intends to achieve.
Plan– A statement of action steps to be taken in order to
accomplish the objectives.
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How do managers plan?
Steps in the planning process
– Define your objectives
– Determine where you stand vis-à-vis objectives
– Develop premises regarding future conditions
– Analyze and choose among action alternatives
– Implement the plan and evaluate results
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How do managers plan?
Benefits of planning
– Improves focus and flexibility
– Improves action orientation
– Improves coordination
– Improves time management
– Improves control
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What types of plans do managers use? Short-range and long-range plans
– Short-range plans = 1 year or less– Intermediate-range plans = 1 to 2 years– Long-range plans = 3 or more years
People vary in their capability to deal effectively with different time horizons.
Higher management levels focus on longer time horizons.
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What types of plans do managers use? Strategic and Operational plans
– Strategic plans—address long-term needs and set comprehensive action directions for an organization or subunit.
– Operational plans—define what needs to be done in specific areas to implement strategic plans and achieve strategic objectives.• Production plans• Financial plans• Facilities plans• Marketing plans• Human resources plans
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What types of plans do managers use?
Policies and Procedures– Standing plans
• Policies and procedures that are designed for repeated use.
– Policy• A broad guideline for making decisions and
taking action in specific circumstances– Rules or procedures
• Plans that describe exactly what actions are to be taken in specific circumstances.
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What types of plans do managers use?
Budgets and project schedules– Single-use plans
• Only used once to meet the needs of a well-defined situation in a timely manner.
– Budgets• Single-use plans that commit resources to activities,
projects, or programs.
– Project schedules• Single-use plans that identify the activities required to
accomplish a specific major project.
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Goal SettingWhen developing effective goals, managers should
make sure they: – relate to a single specific topic (i.e. sales, market share,
customer satisfaction)– are challenging but achievable – are measurable – contain a timeline for its achievement
Example of Coca Cola Goals: – Increase sales by the end of this year from $30 million to
$35 million with the help of advertising expenses.– Target and attract 2 new market segments during the next 5
years