unit 4 shaheed - scce€¦ · system of bands and sub-bands (wipro) 3/26/2017 unit 4 scce 9 band...

Management

Unit 4

Shaheed

Syllabus

Management:

• Levels of management- Top, Middle, Supervisory

• Principles of Management (Historical Perspective)

• Fayol’s principles of management, Scientific Management – Principles and Techniques and its application

3/26/2017 Unit 4 SCCE 2

Levels of management-Top, Middle, Supervisory

Organizations often have 3 levels of managers:

First-line Managers: responsible for day-to-day operation.They supervise the people performing the activities required tomake the good or service.

Middle Managers: Supervise first-line managers. They arealso responsible to find the best way to use departmentalresources to achieve goals

Top Managers: Responsible for the performance of alldepartments and have cross-departmental responsibility. Theyestablish organizational goals and monitor middle managers.

3/26/2017 Unit 4 SCCE 3


3/26/2017 Unit 4 SCCE 4

Levels of Management

3/26/2017 Unit 4 SCCE 5


System of Bands and Sub-Bands (the levels before Banding)

Junior Officer Officer Jr. Executive Executive Senior Executive Asst. Manager Deputy Manager Manager Senior Manager Dy GM GM Asst. VP VP Sr. VP Sr. VP – Director MD Chairman

(17 Levels)

3/26/2017 Unit 4 SCCE 6


System of Bands and Sub-Bands

3/26/2017 Unit 4 SCCE 7

Band Sub-Bands Role External Visibility

Band I I AlphaI2I1

Integrating Businesses (Multiple)

1. Corp.VP/Ex.VP/Sr.VP2. VP3. AVP

Band Bi Bi 2Bi 1

Managing a Business 1. GM/DGM/AGM2. Sr.Mgr/Mgr.

Band T T2T1

Team Leader(Sometimes Manages self)

1. Jt./Dy.MGR2. Asst. MGR

Band S S2S1

Part of a team 1. Sr. Executive2. Executive3. Jr. Executive4. Officer


3/26/2017 Unit 4 SCCE 8

Band Sub-Bands

Role External Visibility

Band I I AlphaI 1I

Integrating Businesses (Multiple)

1. Corp.VP/Ex.VP/Sr.VP

2. VP3. AVP

Band Bi Bi 2Bi 1

Managing a Business

1. GM/DGM/AGM

2. Sr.Mgr/Mgr.

Band T T2T1

Team Leader(Sometimes Manages self)

1. Jt./Dy.MGR2. Asst. MGR

Band S S2S1

Part of a team

1. Sr. Executive2. Executive3. Jr. Executive4. Officer


System of Bands and Sub-Bands (WIPRO)

3/26/2017 Unit 4 SCCE 9


Band E LEADERSHIP CXO/Sr.VP/VP/BU Heads

Band D D2D1

SENIOR MANAGEMENT

1. Directors2. Global Client Partners3. General Managers/Practice Heads

Band C C3C2C1

MID MANAGEMENT

1. Sr. Managers2. Managers3. Project Managers4. Account Managers/Program Managers

Band B B3B2B1

OPERATIONS 1. Assistant Managers2. Module/Technical Lead3. Sr. Software Engineer/Software Engineer

Band A A1A2

OPERATIONS

Team RainbowINTERNS

WIPRO WASE and WISTA


System of Bands and Sub-Bands (WIPRO)

3/26/2017 Unit 4 SCCE 10


Band E LEADERSHIP CXO/Sr.VP/VP/BU Heads

Band D D2D1

SENIOR MANAGEMENT

1. Directors2. Global Client Partners3. General Managers/Practice Heads

Band C C3C2C1

MID MANAGEMENT

1. Sr. Managers2. Managers3. Project Managers4. Account Managers/Program Managers

Band B B3B2B1

OPERATIONS 1. Assistant Managers2. Module/Technical Lead3. Sr. Software Engineer/Software Engineer

Band A A1A2

OPERATIONS

Team RainbowINTERNS

WIPRO WASE and WISTA

Principles of Management (Historical Perspective)

1.Scientific Management (F. Taylor, F. and L. Gilbreth)

2.Bureaucratic Theory (Max Weber)

3.Administrative Principles (M.P. Follet, H. Fayol, C. Barnard, L.

Gullick and L. Urwick, and J. Mooney)

4.Human Relations/ Organizational Behavior (E.

Mayo, F. Roethlisberger)

5.Selective content of Motivation theories (A. Maslow, F.

Herzberg, D.McGregor, W. Ouchi)

3/26/2017 Unit 4 SCCE 11


• Planning, Organizing, Leading and Controlling (POLC)(Newman and Summer)

• Planning, Organizing, Commanding, Coordinating andControlling (POCCC) (Henri Fayol)

• ‘POSDCORB’: Planning, Organizing, Staffing, Directing,Coordinating, Reporting and Budgeting (Luther Gullick)

• Decision Making, Organizing, Staffing, Planning,Controlling, Communicating and Directing(DmOSPCCD) (Warren Haynes and Joseph Massie)

• Planning, Organizing, staffing, directing and Controlling(POSDC) (Koontz O’Donnell)

3/26/2017 Unit 4 SCCE 12


Frederick Taylor (1856-1915)– “The Father of Scientific Management”–Maximize worker capacity and profits–PROBLEM: Get employees to work at their maximum capacity–PRIMARY FOCUS: TASKSSystematic Soldiering–Deliberately working slowly as to avoid expanding more effort than deemed necessary–Reasons•Reduction in workforce due to decreased need•Piecework system of remuneration - raise production requirements without increasing pay•Rule of thumb training methods -inefficient

Elements of Scientific Management–Scientific design of every aspect of every task•Time and Motion Studies–Careful selection and training of every task–Proper remuneration for fast and high-quality work•Maximize output - increase pay–Equal division of work and responsibility between worker and managerUnderlying Themes–Managers are intelligent; workers are and should be ignorant–Provide opportunities for workers to achieve greater financial rewards–Workers are motivated almost solely by wages–Maximum effort = Higher wages–Manager is responsible for planning, training, and evaluating

3/26/2017 Unit 4 SCCE 13


Max Weber (1864-1920) Bureaucratic Theory–Theory of Social and Economic Organization (1947)–Principles and Elements of Management - describe an ideal or pure form of organizational structure (general policy and specific commands–PRIMARY FOCUS: Organizational Structure–Worker should respect the “right” of managers to direct activities dictated by organizational rules and procedures

Bureaucracy allows for the optimal form of authority -“rational authority”• Three types of Legitimate

Authority–Traditional Authority - past customs; personal loyalty–Charismatic Authority -personal trust in character and skills–Rational Authority - rational application of rules or laws

3/26/2017 Unit 4 SCCE 14


Max Weber (1864-1920) Bureaucratic TheoryTenets of Bureaucracy –Rules–Specified sphere of competence–Hierarchy–Specialized Training–Workers do not own technology–No entitlement to “official position” by incumbent–Everything written down–Maintenance of “ideal type” -bureaucracy

Application in the Modern Workplace

– Large organizations guided by countless rules are bureaucracies

– Linked with inefficient, slow-moving organizations

– Organizations have several characteristics of bureaucracies

3/26/2017 Unit 4 SCCE 15


Abraham Maslowhierarchy of needs is a motivational theory in psychology comprising a five tier model of human needs, often depicted as hierarchical levels within a pyramid.

3/26/2017 Unit 4 SCCE 16

Illustration Source: http://www.simplypsychology.org/maslow.html

Principles of Management (Historical Perspective) 21st Century Application

Source: https://image-store.slidesharecdn.com/66a12d05-1623-45ba-85f8-b023445f5b8a-large.png

3/26/2017 Unit 4 SCCE 17


3/26/2017 Unit 4 SCCE 18

Fayol’s principles of management, Scientific Management – Principles and Techniques and its application

3/26/2017 Unit 4 SCCE 19

Picture Source: https://managementpocketbooks.wordpress.com/2014/07/15/henri-fayol-planning-and-administration/

1. Born in Constantinople, Turkey.2. Educated at the Lycee in Lyons

and National School of Mines, France.

3. At 19 started working for a mining company

i. Jr. Executive 1860-72ii. Manager: 1872-1888iii. Managing Director: 1888-1928Focused on Shop Floor and Senior Management.BOOK: General and Industrial Management (1916)PAPER: Theory of Administration of the State (1923)


Fayol’s ideas about Managerial Activity:1. Technical Activities: production, Manufacture

2. Commercial: Buying, Selling, Exchange

3. Financial: optimum use of Capital

4. Security: protection of property and persons

5. Accounting: stock taking, balance sheets, costs, statistics

6. Managerial: Importance to the Function, not to status

3/26/2017 Unit 4 SCCE 20


Managerial Activity Key Functions (Elements of Management):

{POCCC}

Planning

Organization

Command

Coordination

Control

3/26/2017 Unit 4 SCCE 21


Fayol’s Attributes of a Manager: (PMMGSE)1. Physical: Health, appearance2. Mental: understand, learn, have a judgement,

adapt3. Moral: Firm, willing to accept responsibility4. General Education: to the functions to be

performed5. Special Education: as required: technical,

commercial, financial and/or managerial6. Experience: Knowledge arising out of work

3/26/2017 Unit 4 SCCE 22


Principles of Administration:

1. Division of Work2. Authority and responsibility3. Discipline4. Unity of Command (one Boss) 5. Unity of Direction (one head and one plan)6. Subordination of individual interest to general interest

7. Remuneration of Personnel8. Centralization9. Scalar Chain (hierarchy)10. Order (Placement)11. Equity12. Stability of tenure of personnel13. Initiative14. Esprit de Corps

3/26/2017 Unit 4 SCCE 23


Fayols: Gangplank

Illustration source:

https://aspirantforum.com/2014/12/14/part-3-fayol-criticism/

1. Level jumping

2. In an Hierarchical Organization

3. Channel of Communication

3/26/2017 Unit 4 SCCE 24

unit 4 shaheed - scce€¦ · system of bands and sub-bands (wipro) 3/26/2017 unit 4 scce 9 band...

Documents