unit 6 & 7interpersonal skills presentation

8/10/2019 Unit 6 & 7Interpersonal Skills Presentation

http://slidepdf.com/reader/full/unit-6-7interpersonal-skills-presentation 1/30

Interpersonal Skills

InterpersonalSkills

Interpersonal

Skills

UPES-PEP-2011

1



What are Interpersonal Skills?

Interpersonal Skills help us

“understand the intentions, motivationsand desires of other people.” They allowus to work effectively with others.

2



Four Types of Interpersonal

Skills1. Building positive group spirit2. Fostering open communication3. Cooperation

4. Negotiation/Compromise

Quick Task: Turn to a person sitting next toyou and describe a time that youexperienced one of these four in a group

setting, either as a part of the group or aleader.

UPES-PEP-2011

3



Tactful Conversations

T = Think before you speak

A = Apologize quickly when you blunder

C = Converse, don‟t compete

T = Time your comments

F = Focus on behavior – not personality

U = Uncover hidden feelingsL = Listen to feedback

UPES-PEP-2011 4



ESSENTIAL IP COMPETENCIES

◦Self awareness

◦Control

◦Motivation◦Acknowledging the interests ofsubordinates

◦Communication skills

UPES-PEP-2011 5



DEVELOPING IP Skills

Developing Assertiveness Accepting Responsibility

Managing Conflicts◦Avoiding◦Accommodating◦Competing/Forcing◦Collaborating◦Compromising

UPES-PEP-2011 6



Dealing with Criticism

Understand the Reason behind

Empathy Don‟t personalize criticism Do not be Judgmental Do not overload

UPES-PEP-2011 7



Building Positive Relationship Use of „I‟ Focus on problem solving Don‟t Deceive Empathy Listen Use of Praise

◦ Be specific◦ Praise progress◦ Sincere

◦ Don‟t overdo ◦ Timing

UPES-PEP-2011 8



Life Positions

I’m OK — I’m OK —

You’re not OK You’re OK

I’m not OK — I’m not OK —

You’re not OK You’re OK

A

t t i t u d e t o w a r d

O n e s e l f

Attitude toward Others

Negative Positive

Positive

Negative

UPES-PEP-2011 9



Management Conflict Styles

Assertive

behavior

Aggressive

behavior

Accommodating

style

Collaborating

style

Compromising

style

Avoidingstyle

Forcingstyle

Passive

behavior

High concernfor others’

needs

Low concernfor others’

needs

High concernfor own

needs

I’m

not OK —

You’re OK

I’m OK —

You’re OK

I’m

not OK —

You’re not OK

I’m OK —

You’re not OK

UPES-PEP-2011 10



Factors Hampering

Interpersonal Interactions

Poor Listening

Emotional Arousal Lack of TimeDifferences in objective

UPES-PEP-2011 11



Eric Berne and Transactional Analysis

Transactional Analysis A unified system of individual and

social psychiatry

Focuses on the individual but alsoone’s relationship to others

A model for explaining why and how:

People think like they doPeople act like they do

People interact/communicate withothers

UPES-PEP-2011 12




Transactional Analysis

People have three ego states: parent, adult, child

Parent: when a person thinks, feels & behaves

in ways copied from his/her parents

Child: thinking, feeling, behaving as one did asa child

Adult: thoughts, feelings, or behaviors that are

a direct result of current happeningsKey point: people shift in & out of these states

UPES-PEP-2011 13



The Three Ego States

Parent- “Do as I do”

Child- “What shall I do?”

Adult- “I will be frank with you”

Biological conditions are irrelevant to these ego

states.

• We shift from one ego state to another in

transactions.

Parent- “Why don’t you prepare a time-table?” Child- “What is the point when one cannot

follow it?” – Becomes an Adult.

UPES-PEP-2011 14



Ego Portraits

People have favorite, preferred ego state, depicted by

larger circle in a diagram

Parent Adult Child

P

A

C

P

A

C

P

A

C

UPES-PEP-2011 15



Types of transaction

Complementary Transaction

Crossed transaction

UPES-PEP-2011 16



Types of Transactions

Complementary Transactions : Appropriate and

Expected Transactions indicating healthy human

relationships.

Communication takes place when transactions are

complementary. A stimulus invites a response; this

response becomes a stimulus inviting further

response and so on.

UPES-PEP-2011 17



Transactional Analysis Types I)

Complementary transaction

Supervisor EmployeeP

C A

P

C A

UPES-PEP-2011 18




Transactional Analysis occurs when the ego states

of 2 people interacting is assessed

Complimentary interaction:

one person in a nurturing parent ego state

other person in their adaptive child ego

state

UPES-PEP-2011 19




For a leader-follower, the following complementary

transactions could occur:

UPES-PEP-2011 20



Transactional Analysis Types II)

Crossed transaction

Supervisor EmployeeP

C

A

P

C A

UPES-PEP-2011 21



Types of Transactions

Crossed Transaction : This causes most difficulties in

social situations.

“May be, you should improve your study habits”.

“You always find fault with me whatever I do” Parent-

Child interaction.

UPES-PEP-2011 22




Transactional Analysis occurs when the ego states of 2people interacting is assessed, cont’d.

Crossed transaction:

A leader in the adult ego state deals with

A subordinate who responds from their free childego state with somewhat negative, rejecting inputfrom the leader

UPES-PEP-2011 23




For a leader-follower, there are a number of possible

crossed transactions:

UPES-PEP-2011 24



Transactional Analysis Types III)

Ulterior transaction

Supervisor Employee

Supervisor Employee

P

C A

P

C A

P

C

A P

C

A

UPES-PEP-2011 25



STROKES

Positive

NegativeNeutral

UPES-PEP-2011 26



UTILITY

CommunicationMotivation

Leadership

UPES-PEP-2011 27



Disadvantages of TA:Few scientific facts to prove

Inhibits “cuteness” rather than an insight

into human behaviorEgo states are difficult to define

UPES-PEP-2011 29



Thank You

UPES-PEP-2011 30

unit 6 & 7interpersonal skills presentation

Documents