unit guide icanwk505a

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ICANWK505A Design, build and test a network server Unit Guide 2014

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ICANWK505ASubject: Design, build and test a network server

Updated as at January 2014

Unit Guide


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Course Contact Details +61 3 8610 4100

Course Coordinator Reece ThomasTelephone +61 3 8341 3303

Email [email protected]

Teacher

TelephoneEmail

Copyright

@2014, Academies Australasia Polytechnic. All rights reserved, Version 1

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any

form or by any means, electronic, mechanical, photocopying, recording or otherwise without

prior written permission.

Postal address : Level 4, 303 Collins Street, Melbourne, Victoria 3000,

Australia

MEMBERS OF THE VALIDATION TEAM (INCLUDE A MINIMUM OF 1 EXTERNAL MEMBER)

NAME POSITION & ORGANISATION SIGNATURE

VERSION & VALIDATION DATE

Date: _________/_________/___________

Version: ______________________________

Note: Please refer to the “ASSESSMENT VALIDATION TOOL COVERING PROCESS, TOOLS AND

RESOURCES” document for actions arising from the Validation process

mailto:[email protected]:[email protected]:[email protected]


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SECTION 1: UNIT DESCRIPTION

Description

This unit describes the performance outcomes, skills and knowledgerequired to design, install and test a server in a complex network

environment.

Required skills 1. communication and literacy skills to consult and negotiate, toprepare communications about risk management, and toencourage stakeholder involvement

2. organisational and management skills to plan and implementrisk management processes

3. Problem-solving and innovation skills to find practical ways tomanage identified risks.

Employability skills This unit contains embedded Employability Skills identified under theMayer Key Competencies Framework. They consist of:

1. Communication2. Teamwork3. Problem solving4. Initiative and enterprise5. Planning and organising6. Self-management7. Learning8. Technology

SECTION 2: UNIT STRUCTURE

Time structure Classes will be held over ______ days.

A schedule of the class content is outlined below.

Training strategy &Class attendance

This unit is designed around a series of activities and practicaldemonstrations.

Success in the course is dependent on 100% class attendance and

participation.

Students must achieve Competency in all areas and learningoutcomes.


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SECTION 3: REQUIRED RESOURCES FOR ASSESSMENT PURPOSES

Prescribed textbook

There is no required textbook instead a compilation of material from different resources will begiven by the trainer. Student might be charged for the set of material costs.

Readings and other references

Worksafe Victoria

http://www.worksafe.vic.gov.au/

Other Resources

Access to classroom, computer, internet and Microsoft Word, Excel and PowerPoint

Confined Spaces and Simulated/Actual Work Environments

SECTION 4: UNIT SCHEDULE

Session

Elements Performance criteria Delivery/TrainingPlan/Resources

1 Face to Face

Tailored Brief (F2F)

Overview and outline of

U.O.C

Overview of Employability

Skills

U.O.C Assessment

requirements

Resource Material andTemplates Issued

Tailored BriefElements 1, 2 , 3 & 4Required Skills andKnowledge and theCritical Aspects of

Assessment

2

http://www.worksafe.vic.gov.au/http://www.worksafe.vic.gov.au/http://www.worksafe.vic.gov.au/


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3

4

5

6

7

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10 Final Assessment and Feedback

Recognition of Prior Learning

If you have completed elements, parts or the unit of competency in full you may be eligible to

apply for Recognition of Prior learning.

In order to have your skills formally recognised in the national system, assessors must make

sure that you have the skill to the industry standard. This means that you must be involved in a

careful and comprehensive process that really covers all the content of all the units or

qualifications for which you can be recognised.

Why apply? - What's in it for you?

It is important to apply for RPL if you think your previous study and/or work/previousexperiences might be relevant to the unit you are about to study.

The advantages of a successful application are:

You won't have to undertake the unit in which your competencies have beenrecognised.

You may not need to complete assessment tasks.

You may complete your course more quickly.

What and how much evidence do I need to submit to support my claim of current

competence or recognition of prior learning?


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Evidence is the material proof that you have performed the task to the required standard.Evidence can take many forms and the Academies Australasia Polytechnic Pty Ltd assessor willuse the evidence you present to support their judgement of your competence.In the RPL process it is your responsibility to gather suitable evidence to prove what you haveachieved.Your assessor may guide you as to the most appropriate forms of evidence to present.


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SECTION 5: ASSESSMENT TOOLS

Assessment of this subject will comprise of the submission of Assessment Tasks as per Unit

Schedule. Student must achieve a Competent Result in each assessment task to achieve an

overall Competent result for the Unit.

5% of the mark awarded will be deducted for each day of late submission

Students will be informed of their course and assessment progress via ongoing feedback andintervention strategies. Student should expect to know the outcome of their assessments withintwo weeks of the assessment submission/completion date.

For every enrolled unit of competency a Competency Report will be provided to the students.The Competency Report is signed and agreed by the Trainer/Assessor and the student. TheCompetency Report is issued to students ten days after final assessments.

Students who are assessed as Not Yet Competent/Not Complete may apply and engage in the

supplementary reassessment process, if eligible. (Refer Supplementary ReassessmentGuidelines)

Competency tasks Weight (%)

Assessment (Formative) – Conducted during 15

Assessment (Formative) – Conducted during 35

Assessment (Summative) – Conducted during S 50

Notes: A Formative assessment is a progressive assessment of the students as they learn newconcepts and practices in class. A Summative assessment is design to test the competency ofthe student in the application of concepts and practices learnt and is usually conducted at theend of the training period


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ASSESSMENT 1 (FORMATIVE)

Marks allocated - 15%

Assessment criteria:

This is an individual submission Attempt all questions asked

Give proper referencing if resources are cited

The ability to answer the questions in a concise and correct manner.

Resources required for this assessment: class room, tables and chairs, overhead

projector, computer, internet connection, notebook and stationery.




This is an individual submission

Attempt all questions within the First Aid Workbook



Resources required for this assessment: First Aid Workbook, class room, tables and

chairs, overhead projector, computer, internet connection, notebook and stationery.

ASSESSMENT 3 (SUMMATIVE)




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REASSESSMENT PROCESS

NOTE Re-assessment(s) are not granted automatically.

All re-assessment(s) must be formally applied for by completing the Application for Re-assessment Document.

Students have the opportunity to undertake a supplementary assessment in each assessment

item for which they have been assessed as Not Yet Competent (NYC)/ Not Complete (NC).

To apply for re-assessment, students must meet the following requirements

Meet a minimum 80% attend ance of the units that they are applying for.

Have achieved a COMPETENT grade for a minimum of 75% of the total assessmentstasks of the unit (e.g. 2 out of the 3 assessment tasks completed successfully)

The Student must have no outstanding fees - the student is not eligible to apply for re-

assessments until all outstanding fees are cleared.

Students are entitled to two attempts to undertake a re-assessment(s) in each unit that they

have been assessed as Not Yet Competent (NYC)/ Not Complete (NC).

A student who is absent for the scheduled final assessment or missed the due-date

for the re-assessment must:

Submit a Special Consideration Request Form and attach relevant, sufficient,

reliable and valid supporting documents such as a certified medical certificate,

statutory declaration etc.

There are NO extensions to deadlines for any re-assessment applications.

A completed Application for Re-assessment Document must be submitted NO LATER THAN

3 WORKING DAYS after the release and issue of the Final results of the unit/term.

Re-assessment results will be issued formally via email. Students may also be informed of

their final results by the Assessor on the day of the re-assessment(s).

All reassessments applications are to be finalized and completed within three (3) months of the

initial application. After this period no further reassessment(s) will be conducted


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SECTION 6: ASSESSMENT TOOL-KIT/ ASSESSOR’S COPY

ICANWK505A

Subject: Design, build and test a network server


Assessor’s Copy


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Unit Code/Unit Name: ICANWK505A Design, build and test a network server

Number of hours: 50 hours

Unit description

This unit describes the performance outcomes, skills and knowledge required to design, installand test a server in a complex network environment.

Employability skills

This unit contains eight embedded employability skills, namely:

1. Communication2. Teamwork3. Problem solving4. Initiative and enterprise5. Planning and organising

6. Self-management7. Learning8. Technology

Application of unit

This unit applies to those employed in network or systems engineering roles, such as networkengineers who are required to design and build network servers in a complex computingenvironment of medium to large organisations.


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Element of Competency

Element Performance criteria Employability skills


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1. Plan and designnetwork servers tomeet businessrequirements

1.1 Consult with cl ient and keystakeholders to identifyrequirements1.2 Assess business problems,opportunities, scope, objectivesand budget, confirming details

with appropriate person1.3 Analyse and document datamigration requirements1.4 Review requirements toidentify network serverspecif icat ions 1.5 Produce detaileddocumentation for the design andconfiguration of the networkservices, server appl icat ions ,securi ty and redundancy 1.6 Prototype design and update

documentation as necessary1.7 Produce installation checklistsas part of the quality assuranceprocess1.8 Develop the test plan toensure that the system meetsclient requirements, performancestandards and qualityexpectations1.9 Obtain client sign-off for thedesign report

Self-management , Planning andorganising, communication, initiativeand enterprise, learning, problemsolving, teamwork, technology

2. Prepare fornetwork serverinstallation

2.1 Prepare for work, according tosite-specific safety requirementsand enterprise OHS processesand procedures2.2 Identify safety hazards andimplement risk control measuresin consultation with appropriatepersonnel2.3 Consult appropriate personnelto ensure the task is coordinatedeffectively with others involved atthe worksite2.4 Back up local data inpreparation for installation



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3. Build andconfigure theservers according todesign

3.1 Install network operatingsystem to design specificationsusing installation checklists3.2 Install additional tools or third-party software applications asrequired by the design

3.3 Patch the operating systemand applications to ensuremaximum security and reliability3.4 Configure network services and applications3.5 Implement security design toprevent unauthorised access tosystem 3.6 Reconnect and reconfigureconnectivity devices3.7 Configure update services toprovide automatic updates for

operating system and applications3.8 Restore local data to newserver3.9 Implement backup andrecovery methods to enablerestoration capability in the eventof a disaster


4. Test andreconfigure networkservers

4.1 Test server for benchmarkingagainst client specification andrequirements according to testplan, and record outcomes4.2 Analyse the error report andmake changes as required4.3 Use troubleshooting tools andtechniques to diagnose andcorrect server prob lems 4.4 Test required changes oradditions4.5 Validate changes or additionsagainst specifications


5. Complete anddocument networkdesign andinstallation

5.1 Make and document serverconfiguration and operationalchanges

5.2 Complete client report andnotify of server status5.3 Clean up and restore worksiteto client’s satisfaction 5.4 Secure sign-off fromappropriate person

Self-management , Planning andorganising, communication, initiativeand enterprise, learning, problem

solving, teamwork, technology


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Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills

communication skills to liaise with internal and external personnel on technical, operationaland business-related matters

literacy skills to:

read and interpret enterprise procedures, manuals and specifications

interpret technical documentation

write reports in required formats

numeracy skills to:

take test measurements

interpret results

evaluate performance and interoperability of network

planning and organisational skills to plan, prioritise and monitor own work problem-solving and contingency-management skills to:

deal with unexpected situations on the basis of safety and specified work outcomes

adapt configuration procedures to requirements of network and reconfigure dependingon differing operational contingencies, risk situations and environments

safety awareness skills to:

apply precautions and required action to minimise, control or eliminate hazards that mayexist during work activities

follow enterprise OHS procedures

work systematically with required attention to detail without injury to self or others, ordamage to goods or equipment

research skills to interrogate vendor databases and websites to implement differentconfiguration requirements to meet security levels technical skills to:

identify the technical requirements, constraints and manageability issues for givencustomer server requirements

design a server and associated network services

install a server design

select and use server and network diagnostics, test application software and hardware tosuit different network applications.

Required knowledge

features of:

current network operating systems (NOS)

current server applications compatibility issues and resolution procedures

detailed knowledge of:

network service configuration, including:

domain name system (DNS)


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dynamic host configuration protocol (DHCP)

file transfer protocol (FTP)

mail

network time protocol (NTP)

proxy

server messages block (SMB)

web

network service management, including start, stop, restart and start on boot

network service security

server firewall configuration

troubleshooting tools and techniques, including network diagnostic utilities

operating system installation methods, including installation from: CD, DVD, universalserial bus (USB) boot disk, network and script (automated install), deployment services

user authentication and directory services

best practice procedures for implementing backup and recovery

error and event logging and reporting

documentation skills for networks

boot process and diagnosing boot failures operating system rescue environment

operating system help and support utilities

storage options, including file systems and disk partitioning schemes

performance monitoring tools and tuning options

compatibility issues and resolution procedures

high availability options for servers

file and print management

process or task management

task scheduling utilities.


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Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the AssessmentGuidelines for the Training Package.

Overview ofassessment

Critical aspects forassessment andevidence required todemonstratecompetency in this unit

Evidence of the ability to:

produce design report for a server (or servers) with complexuser and network service requirements

install and configure the server according to the produceddesign

monitor and test the server troubleshoot server and network failures configure a wide range of server network and security

services, including DNS, DHCP, web and proxy, mail, FTPand firewall.

Context of and specificresources forassessment

Assessment must ensure access to:

site where server installation may be conducted relevant server specifications:

cabling

networked (LAN) computers

server diagnostic software

switch

client requirements

wide area network (WAN) service point of presence

workstations

relevant regulatory documentation that affects installationactivities appropriate learning and assessment support when required.

Where applicable, physical resources should include equipmentmodified for people with special needs.

Method of assessment A range of assessment methods should be used to assesspractical skills and knowledge. The following examples areappropriate for this unit:

evaluation of design report for a server in a complex networkenvironment

direct observation of the candidate installing or updating a

server in a complex network environment verbal or written questioning of required skills and knowledge evaluation of report that outlines testing procedures, test

results and recommendation to server changes evaluation of design and implementation of the system in

terms of performance and suitability for business needs.

Guidance informationfor assessment

Holistic assessment with other units relevant to the industrysector, workplace and job role is recommended, where


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appropriate. Assessment processes and techniques must be culturallyappropriate, and suitable to the communication skill level,language, literacy and numeracy capacity of the candidate andthe work being performed.Indigenous people and other people from a non-English speaking

background may need additional support.In cases where practical assessment is used it should becombined with targeted questioning to assess requiredknowledge.


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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different workenvironments and situations that may affect performance. Bold italicised wording, if used in the

performance criteria, is detailed below. Essential operating conditions that may be present withtraining and assessment (depending on the work situation, needs of the candidate, accessibility

of the item, and local industry and regional contexts) may also be included.

Client may include: external organisations information and communications technology (ICT) company individuals internal departments internal employees service industry.

Stakeholders mayinclude:

development team information technology (IT) manager or representative project team sponsor user.

Requirements may referto:

application business database network people in the organisation performance platform system technical needs.

Network server may

include:

multiple

physical virtual.

Specif icat ions mayinclude:

IP addressing, such as:

IPsec

IPv4 and IPv6

subnetting

supernetting

DHCP, including:

options

relay agents

exclusions

fixed addresses and address ranges pre-boot eXecution environment (PXE) boot

scopes

routing, including:

default gateway

open shortest path first (OSPF)

persistent routing


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routing internet protocol (RIP)

static routing

authentication services, including:

biometrics

enterprise single sign-on

Hesiod Kerberos

lightweight directory access protocol (LDAP)

network information system (NIS)

Novell Directory Services (NDS)

pluggable authentication modules (PAM)

public key infrastructure (PKI) and digital certificates

public key authentication

Red Hat Directory Services

security tokens and smart cards

SMB or Samba

two-factor and multifactor authentication

Windows Active Directory Services

file services, including:

disk partitioning schemes, such as partitions, extendedpartitions, logical partitions, RAID, logical volumes, swapspace

disk quotas

distributed file systems

encrypted file systems

files, directories, shares and their permissions

file systems, such as NTF-based data.gb (NTFD), fileallocation table (FAT), EXT, hierarchical file system

(HFS) network file systems (NFS)

RAID

shadow copy services

SMB or Samba

print services, including:

print drivers

print queues

print server

print spool location

printer pools

name resolution services may include detailed DNSconfiguration, such as:

cache-only name server

client configuration

conditional forwarding

DNS record types, such as A, PTR, MX, NS

DNS zones

dynamic updates


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external forwarders

master and slave name servers

replication

root hints

Time to Live (TTL)

WINS and DNS integration

web and proxy services, including:

Apache

extranet

HTTP or HTTPS

internet information server (IIS)

intranet

internet security and acceleration (ISA) server

squid

secure socket later (SSL) certificates

virtual hosts

website security, access control and authentication

mail services, including:

dovecot

IMAP or IMAPS

mail filtering and virus scanning

Microsoft exchange

POP3

procmail

sendmail

simple mail transfer protocol (SMTP)

FTP services, including:

access to home directories anonymous FTP

FTP authentication

FTP server

securing FTP

very secure FTP (VSFTP)

firewall, including:

incoming and outgoing traffic filtering

IP tables

ISA server

kernel level firewalls

Microsoft Windows Firewall SmoothWall

third-party firewalls

traffic filtering by ports and protocols

remote access, including:

dial-up

inbound or outbound filters

internet connection sharing (ICS)


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network address translation (NAT)

remote authentication dial-in user service (RADIUS)

RADIUS proxy

remote access policy

remote access protocols

routing and remote access services (RRAS)

secure shell (SSH)

terminal services

VPN

wireless

hardware NOS network services server applications security redundancy.

Server appl icat ions may include:

database and data warehousing directory services file sharing line of business applications management messaging name services network and remote access terminal services web applications Windows media server Microsoft SharePoint.

Security may include:

access control lists authentication encryption file and directory permissions firewalls network service security network share permissions password security physical security SE Linux security for system resources, such as printers, databases,

SharePoint sites, applications and websites transmission control protocol (TCP) wrappers Windows group policy.

Redundancy mayinclude:

dual boot read-only memory (ROMs) error correcting random access memory (RAM) failover clustering multiple fans multiple power supplies redundant array of inexpensive or independent disks (RAID) replication


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uninterruptible power supply (UPS).

Network operating

system may include:

Linux OS Unix OS Windows Server OS.

Network services may

include:

DHCP

DNS FTP firewall hypertext transfer protocol (HTTP or HTTPS) internet message access protocol (IMAP) network file system (NFS) NTP post office protocol (POP) print services proxy SMB simple mail transfer protocol (SMTP)

simple network management protocol (SNMP) structured query language server (SQL) transmission control protocol or internet protocol (TCP/IP).

System may include: application business computers database system financial system information system management system network software website.

Update services mayinclude:

Potentially Unwanted Program Remover (PUP) Red Hat Network Windows Server Update Services Yellow Dog Update Manager (YUM).

Backup and recovery may include:

automated backups using operating system backup and jobscheduling tools

backup and recovery of mail systems backup and recovery of network directory service objects backups using third-party software database backup and recovery

volume shadow copies.

Server problem s mayinclude:

disk failure email problems file system problems hostname resolution problems internet connectivity problems logged system errors misconfigured networking security breaches


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web server problems.









It is important to apply for RPL if you think your previous study and/or work/previous

experiences might be relevant to the unit you are about to study.







Evidence is the material proof that you have performed the task to the required standard.

Evidence can take many forms and the Academies Australasia Polytechnic Pty Ltd assessor willuse the evidence you present to support their judgement of your competence.In the RPL process it is your responsibility to gather suitable evidence to prove what you haveachieved.Your assessor may guide you as to the most appropriate forms of evidence to present.


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Competency tasks Weight (%) Assessment (Formative) 15

Assessment (Formative)

First Aid Work Book

35

Assessment (Summative) 50

Notes: A Formative assessment is a progressive assessment of the students as they learn newconcepts and practices in class. A Summative assessment is design to test the competency ofthe student in the application of concepts and practices learnt and is usually conducted at theend of the training period.





Attempt all questions asked


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Notes to Assessor:1. Resources for in-class activities are available on AMIe Moodle Learning

Management System. Select relevant in-class activities and provide any contextualupdates before using them in class.

2. Record the in-class activities used each week in AMIe Moodle for validation andreview purposes. If in-class activities are sourced elsewhere, please update AMIewith reference to the sources.

3. Reasonable adjustment (Refer to Reasonable Adjustment guidelines) – if reasonableadjustments are applied for any particular student, please record in AMIe against the

particular student and update the Student’s copy of the Unit Guide for futurereferences.








Resources required for this assessment: First Aid Workbook, class room, tables and

chairs, overhead projector, computer, internet connection, notebook and stationery.

Notes to Assessor:1. Students will be issued with the First Aid Workbook. While this is an individual

assessment, students may work in pairs to encourage research and discussion.2. A variety of resources are available in AMIe Moodle3. Record the in-class activities used each week in AMIe Moodle for validation and

review purposes. If in-class activities are sourced elsewhere, please update AMIewith reference to the sources.

4. Reasonable adjustment (Refer to Reasonable Adjustment guidelines) – if reasonable

adjustments are applied for any particular student, please record in AMIe against the particular student and update the Student’s copy of the Unit Guide for futurereferences.


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Notes to Assessor:1. Some students may be uncomfortable to work on the manikin, especially if it is of the

opposite gender. Perhaps two manikins -a male and a female may be useful.2. If there are any religious objections to the demonstration, perhaps a separate

individual session may be necessary.3. Reasonable adjustment (Refer to Reasonable Adjustment guidelines) – if reasonable

adjustments are applied for any particular student, please record in AMIe against the particular student and update the Student’s copy of the Unit Guide for futurereferences.


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ASSESSMENT SUMMARY – to be completed progressively

Student Name:___________________________________ Due date: _____________________

Assessment method (tick appropriate box)

Log Book/Workbook ReportRole play Written assignment

Oral presentation Written test

Practical Demonstrations Others: ( )

Did the student demonstrate competency in the following performance criteria?

Make comments against each performance criteria and how students demonstrate competency

through the completion of the assessments. These observations could be recorded

progressively.

Performance criteria DemonstratedCompetency

Assessment 1 Assessment 2 Assessment 3


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1.1 Consult with cl ient and key stakeholders toidentify requirements1.2 Assess businessproblems, opportunities,

scope, objectives andbudget, confirming detailswith appropriate person1.3 Analyse anddocument data migrationrequirements1.4 Review requirementsto identify networkserver specif icat ions 1.5 Produce detaileddocumentation for thedesign and configuration

of the network services,server appl icat ions ,securi ty andredundancy 1.6 Prototype design andupdate documentation asnecessary1.7 Produce installationchecklists as part of thequality assuranceprocess1.8 Develop the test planto ensure that the systemmeets clientrequirements,performance standardsand quality expectations1.9 Obtain client sign-offfor the design report

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes

[ ] No

[ ] Yes[ ] No

2.1 Prepare for work,according to site-specificsafety requirements andenterprise OHSprocesses andprocedures2.2 Identify safetyhazards and implementrisk control measures inconsultation withappropriate personnel2.3 Consult appropriatepersonnel to ensure the

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No


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task is coordinatedeffectively with othersinvolved at the worksite2.4 Back up local data inpreparation for installation

[ ] Yes[ ] No

3.1 Install networkoperating system todesign specificationsusing installationchecklists3.2 Install additional toolsor third-party softwareapplications as requiredby the design3.3 Patch the operatingsystem and applicationsto ensure maximum

security and reliability3.4 Configure networkservices and applications3.5 Implement securitydesign to preventunauthorised access tosystem 3.6 Reconnect andreconfigure connectivitydevices3.7 Configure updateservices to provide

automatic updates foroperating system andapplications3.8 Restore local data tonew server3.9 Implement backupand recovery methods toenable restorationcapability in the event ofa disaster

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

4.1 Test server for

benchmarking againstclient specification andrequirements accordingto test plan, and recordoutcomes4.2 Analyse the errorreport and make changesas required4.3 Use troubleshooting

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No


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tools and techniques todiagnose and correctserver problems 4.4 Test requiredchanges or additions4.5 Validate changes or

additions againstspecifications

[ ] Yes[ ] No

[ ] Yes

[ ] No

5.1 Make and documentserver configuration andoperational changes5.2 Complete client reportand notify of server status5.3 Clean up and restoreworksite to client’ssatisfaction

5.4 Secure sign-off fromappropriate person

[ ] Yes[ ] No

[ ] Yes[ ] No[ ] Yes[ ] No

[ ] Yes[ ] No

Employability Skills

DemonstratedCompetency


1. Communication

2. Teamwork

3. Problem solving

4. Initiative andenterprise

5. Planning andorganising

6. Self-management

7. Learning

8. Technology

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No


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Assessor’s Assessment Evaluation Checklist

Review Criteria Yes No Remarks

Validity

Were clear assessment criteria used?

Were competency standards made explicit?

Were the assessment methods appropriate?

Did assessment methods allow enough

information to be gathered?

Reliability

Were the reliability standards for the industrymet?

Did the assessor have the expertise in this

area?

Was common interpretation of the competency

standards met?Did another assessor check the assessment?

Flexibility

Were the student’s individual needs catered for

in the assessment?

Was the student ready for assessment?

Did the assessment involve a variety of

evidence gathering methods?

Fairness

Was the assessment free of all bias?

Did the applicant understand the competency

standard being used for the assessment?

Was there choice of assessment methods?

Was there feedback after assessment?

Cost effectiveness

Is the assessment method the most cost-

effective one available?

Actions/Recommendations ........................................................................................

..................................................................................................................................

..................................................................................................................................

Assessor’s Signature………………………………………………Date:………………….

Date submitted to Program Coordinator …………………….......

Program Coordinator’s signature: ………………………………


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SECTION 7: ASSESSMENT TOOL-KIT/ PARTICIPANT’S COPY

ICANWK505A

Subject: Design, build and test a network server


Student’s Copy


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Unit Code/Unit Name: ICANWK505A Design, build and test a network server

Number of hours: 50 hours

Unit description

This unit describes the performance outcomes, skills and knowledge required to design, installand test a server in a complex network environment.

Employability skills

This unit contains eight embedded employability skills, namely:

9. Communication10. Teamwork11. Problem solving12. Initiative and enterprise

13. Planning and organising14. Self-management15. Learning16. Technology

Application of unit

This unit applies to those employed in network or systems engineering roles, such as networkengineers who are required to design and build network servers in a complex computingenvironment of medium to large organisations.


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Element of Competency

Element Performance criteria Employability skills


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1. Plan and designnetwork servers tomeet businessrequirements

1.1 Consult with cl ient and keystakeholders to identifyrequirements1.2 Assess business problems,opportunities, scope, objectivesand budget, confirming details

with appropriate person1.3 Analyse and document datamigration requirements1.4 Review requirements toidentify network serverspecif icat ions 1.5 Produce detaileddocumentation for the design andconfiguration of the networkservices, server appl icat ions ,securi ty and redundancy 1.6 Prototype design and update

documentation as necessary1.7 Produce installation checklistsas part of the quality assuranceprocess1.8 Develop the test plan toensure that the system meetsclient requirements, performancestandards and qualityexpectations1.9 Obtain client sign-off for thedesign report


2. Prepare fornetwork serverinstallation

2.1 Prepare for work, according tosite-specific safety requirementsand enterprise OHS processesand procedures2.2 Identify safety hazards andimplement risk control measuresin consultation with appropriatepersonnel2.3 Consult appropriate personnelto ensure the task is coordinatedeffectively with others involved atthe worksite2.4 Back up local data inpreparation for installation



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3. Build andconfigure theservers according todesign

3.1 Install network operatingsystem to design specificationsusing installation checklists3.2 Install additional tools or third-party software applications asrequired by the design

3.3 Patch the operating systemand applications to ensuremaximum security and reliability3.4 Configure network services and applications3.5 Implement security design toprevent unauthorised access tosystem 3.6 Reconnect and reconfigureconnectivity devices3.7 Configure update services toprovide automatic updates for

operating system and applications3.8 Restore local data to newserver3.9 Implement backup andrecovery methods to enablerestoration capability in the eventof a disaster


4. Test andreconfigure networkservers

4.1 Test server for benchmarkingagainst client specification andrequirements according to testplan, and record outcomes4.2 Analyse the error report andmake changes as required4.3 Use troubleshooting tools andtechniques to diagnose andcorrect server prob lems 4.4 Test required changes oradditions4.5 Validate changes or additionsagainst specifications


5. Complete anddocument networkdesign andinstallation

5.1 Make and document serverconfiguration and operationalchanges

5.2 Complete client report andnotify of server status5.3 Clean up and restore worksiteto client’s satisfaction 5.4 Secure sign-off fromappropriate person

Self-management , Planning andorganising, communication, initiativeand enterprise, learning, problem

solving, teamwork, technology


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Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills

communication skills to liaise with internal and external personnel on technical, operationaland business-related matters

literacy skills to:

read and interpret enterprise procedures, manuals and specifications

interpret technical documentation

write reports in required formats

numeracy skills to:

take test measurements

interpret results

evaluate performance and interoperability of network

planning and organisational skills to plan, prioritise and monitor own work problem-solving and contingency-management skills to:

deal with unexpected situations on the basis of safety and specified work outcomes

adapt configuration procedures to requirements of network and reconfigure dependingon differing operational contingencies, risk situations and environments

safety awareness skills to:

apply precautions and required action to minimise, control or eliminate hazards that mayexist during work activities

follow enterprise OHS procedures

work systematically with required attention to detail without injury to self or others, ordamage to goods or equipment

research skills to interrogate vendor databases and websites to implement differentconfiguration requirements to meet security levels technical skills to:

identify the technical requirements, constraints and manageability issues for givencustomer server requirements

design a server and associated network services

install a server design

select and use server and network diagnostics, test application software and hardware tosuit different network applications.

Required knowledge

features of:

current network operating systems (NOS)

current server applications compatibility issues and resolution procedures

detailed knowledge of:

network service configuration, including:

domain name system (DNS)


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dynamic host configuration protocol (DHCP)

file transfer protocol (FTP)

mail

network time protocol (NTP)

proxy

server messages block (SMB)

web

network service management, including start, stop, restart and start on boot

network service security

server firewall configuration

troubleshooting tools and techniques, including network diagnostic utilities

operating system installation methods, including installation from: CD, DVD, universalserial bus (USB) boot disk, network and script (automated install), deployment services

user authentication and directory services

best practice procedures for implementing backup and recovery

error and event logging and reporting

documentation skills for networks

boot process and diagnosing boot failures operating system rescue environment

operating system help and support utilities

storage options, including file systems and disk partitioning schemes

performance monitoring tools and tuning options

compatibility issues and resolution procedures

high availability options for servers

file and print management

process or task management

task scheduling utilities.


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Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the AssessmentGuidelines for the Training Package.

Overview ofassessment

Critical aspects forassessment andevidence required todemonstratecompetency in this unit

Evidence of the ability to:

produce design report for a server (or servers) with complexuser and network service requirements

install and configure the server according to the produceddesign

monitor and test the server troubleshoot server and network failures configure a wide range of server network and security

services, including DNS, DHCP, web and proxy, mail, FTPand firewall.

Context of and specificresources forassessment

Assessment must ensure access to:

site where server installation may be conducted relevant server specifications:

cabling

networked (LAN) computers

server diagnostic software

switch

client requirements

wide area network (WAN) service point of presence

workstations

relevant regulatory documentation that affects installationactivities appropriate learning and assessment support when required.

Where applicable, physical resources should include equipmentmodified for people with special needs.

Method of assessment A range of assessment methods should be used to assesspractical skills and knowledge. The following examples areappropriate for this unit:

evaluation of design report for a server in a complex networkenvironment

direct observation of the candidate installing or updating a

server in a complex network environment verbal or written questioning of required skills and knowledge evaluation of report that outlines testing procedures, test

results and recommendation to server changes evaluation of design and implementation of the system in

terms of performance and suitability for business needs.

Guidance informationfor assessment

Holistic assessment with other units relevant to the industrysector, workplace and job role is recommended, where


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appropriate. Assessment processes and techniques must be culturallyappropriate, and suitable to the communication skill level,language, literacy and numeracy capacity of the candidate andthe work being performed.Indigenous people and other people from a non-English speaking

background may need additional support.In cases where practical assessment is used it should becombined with targeted questioning to assess requiredknowledge.


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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different workenvironments and situations that may affect performance. Bold italicised wording, if used in the

performance criteria, is detailed below. Essential operating conditions that may be present withtraining and assessment (depending on the work situation, needs of the candidate, accessibility

of the item, and local industry and regional contexts) may also be included.

Client may include: external organisations information and communications technology (ICT) company individuals internal departments internal employees service industry.

Stakeholders mayinclude:

development team information technology (IT) manager or representative project team sponsor user.

Requirements may referto:

application business database network people in the organisation performance platform system technical needs.

Network server may

include:

multiple

physical virtual.

Specif icat ions mayinclude:

IP addressing, such as:

IPsec

IPv4 and IPv6

subnetting

supernetting

DHCP, including:

options

relay agents

exclusions

fixed addresses and address ranges pre-boot eXecution environment (PXE) boot

scopes

routing, including:

default gateway

open shortest path first (OSPF)

persistent routing


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routing internet protocol (RIP)

static routing

authentication services, including:

biometrics

enterprise single sign-on

Hesiod Kerberos

lightweight directory access protocol (LDAP)

network information system (NIS)

Novell Directory Services (NDS)

pluggable authentication modules (PAM)

public key infrastructure (PKI) and digital certificates

public key authentication

Red Hat Directory Services

security tokens and smart cards

SMB or Samba

two-factor and multifactor authentication

Windows Active Directory Services

file services, including:

disk partitioning schemes, such as partitions, extendedpartitions, logical partitions, RAID, logical volumes, swapspace

disk quotas

distributed file systems

encrypted file systems

files, directories, shares and their permissions

file systems, such as NTF-based data.gb (NTFD), fileallocation table (FAT), EXT, hierarchical file system

(HFS) network file systems (NFS)

RAID

shadow copy services

SMB or Samba

print services, including:

print drivers

print queues

print server

print spool location

printer pools

name resolution services may include detailed DNSconfiguration, such as:

cache-only name server

client configuration

conditional forwarding

DNS record types, such as A, PTR, MX, NS

DNS zones

dynamic updates


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external forwarders

master and slave name servers

replication

root hints

Time to Live (TTL)

WINS and DNS integration

web and proxy services, including:

Apache

extranet

HTTP or HTTPS

internet information server (IIS)

intranet

internet security and acceleration (ISA) server

squid

secure socket later (SSL) certificates

virtual hosts

website security, access control and authentication

mail services, including:

dovecot

IMAP or IMAPS

mail filtering and virus scanning

Microsoft exchange

POP3

procmail

sendmail

simple mail transfer protocol (SMTP)

FTP services, including:

access to home directories anonymous FTP

FTP authentication

FTP server

securing FTP

very secure FTP (VSFTP)

firewall, including:

incoming and outgoing traffic filtering

IP tables

ISA server

kernel level firewalls

Microsoft Windows Firewall SmoothWall

third-party firewalls

traffic filtering by ports and protocols

remote access, including:

dial-up

inbound or outbound filters

internet connection sharing (ICS)


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network address translation (NAT)

remote authentication dial-in user service (RADIUS)

RADIUS proxy

remote access policy

remote access protocols

routing and remote access services (RRAS)

secure shell (SSH)

terminal services

VPN

wireless

hardware NOS network services server applications security redundancy.

Server appl icat ions may include:

database and data warehousing directory services file sharing line of business applications management messaging name services network and remote access terminal services web applications Windows media server Microsoft SharePoint.

Security may include:

access control lists authentication encryption file and directory permissions firewalls network service security network share permissions password security physical security SE Linux security for system resources, such as printers, databases,

SharePoint sites, applications and websites transmission control protocol (TCP) wrappers Windows group policy.

Redundancy mayinclude:

dual boot read-only memory (ROMs) error correcting random access memory (RAM) failover clustering multiple fans multiple power supplies redundant array of inexpensive or independent disks (RAID) replication


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uninterruptible power supply (UPS).

Network operating

system may include:

Linux OS Unix OS Windows Server OS.

Network services may

include:

DHCP

DNS FTP firewall hypertext transfer protocol (HTTP or HTTPS) internet message access protocol (IMAP) network file system (NFS) NTP post office protocol (POP) print services proxy SMB simple mail transfer protocol (SMTP)

simple network management protocol (SNMP) structured query language server (SQL) transmission control protocol or internet protocol (TCP/IP).

System may include: application business computers database system financial system information system management system network software website.

Update services mayinclude:

Potentially Unwanted Program Remover (PUP) Red Hat Network Windows Server Update Services Yellow Dog Update Manager (YUM).

Backup and recovery may include:

automated backups using operating system backup and jobscheduling tools

backup and recovery of mail systems backup and recovery of network directory service objects backups using third-party software database backup and recovery

volume shadow copies.

Server problem s mayinclude:

disk failure email problems file system problems hostname resolution problems internet connectivity problems logged system errors misconfigured networking security breaches


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web server problems.









It is important to apply for RPL if you think your previous study and/or work/previous

experiences might be relevant to the unit you are about to study.







Evidence is the material proof that you have performed the task to the required standard.

Evidence can take many forms and the Academies Australasia Polytechnic Pty Ltd assessor willuse the evidence you present to support their judgement of your competence.In the RPL process it is your responsibility to gather suitable evidence to prove what you haveachieved.Your assessor may guide you as to the most appropriate forms of evidence to present.


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Competency tasks Weight (%) Assessment (Formative) 15

Assessment (Formative) 35

Assessment (Summative) 50

Notes: A Formative assessment is a progressive assessment of the students as they learn newconcepts and practices in class. A Summative assessment is design to test the competency ofthe student in the application of concepts and practices learnt and is usually conducted at theend of the training period.









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Notes to Student:

1. If you are uncomfortable or unable to perform this assessment task, please speak toyour trainer/facilitator immediately.

2. You can conduct research via the internet, to understand some of the terms that youmay be unfamiliar with.


First Aid Workbook








projector, computer, internet connection, notebook and stationery

Notes to Student:

1. While this is an individual assessment, you may like to work with a partner, to

discuss ideas. However, your responses to the Workbook questions must be yourown.

2. A variety of resources are available in AMIe Moodle. You may find these resourceshelpful.

3. If you are unsure about any aspect of the First Aid Workbook, refer to yourtrainer/facilitator immediately.

4. This assessment must be completed by the end of the session.


First Aid Practical Demonstration



Notes to Student:


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1. You should revise all your concepts and practices before the demonstration and takethis assessment seriously.

2. Your trainer/facilitator may simulate a real-life situation during this demonstration.You should keep calm and professional in your response.

3. At any time, if you are unsure or uncomfortable about this demonstration, please letyour trainer/facilitator know immediately.


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ASSESSMENT SUMMARY – Your assessor will update these performance criteria

progressively and will give you feedback on your progress in this Unit.

Student Name:___________________________________ Due date: _____________________

Assessment method (tick appropriate box)

Log Book/Workbook Report

Role play Written assignmentOral presentation Written test

Practical Demonstrations Others: ( )

Did the student demonstrate competency in the following performance criteria?

Make comments against each performance criteria and how students demonstrate competency

through the completion of the assessments. These observations could be recorded

progressively.

Performance criteria DemonstratedCompetency



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1.1 Consult with cl ient and key stakeholders toidentify requirements1.2 Assess businessproblems, opportunities,

scope, objectives andbudget, confirming detailswith appropriate person1.3 Analyse anddocument data migrationrequirements1.4 Review requirementsto identify networkserver specif icat ions 1.5 Produce detaileddocumentation for thedesign and configuration

of the network services,server appl icat ions ,securi ty andredundancy 1.6 Prototype design andupdate documentation asnecessary1.7 Produce installationchecklists as part of thequality assuranceprocess1.8 Develop the test planto ensure that the systemmeets clientrequirements,performance standardsand quality expectations1.9 Obtain client sign-offfor the design report

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes

[ ] No

[ ] Yes[ ] No

2.1 Prepare for work,according to site-specificsafety requirements andenterprise OHSprocesses andprocedures2.2 Identify safetyhazards and implementrisk control measures inconsultation withappropriate personnel2.3 Consult appropriatepersonnel to ensure the

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No


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task is coordinatedeffectively with othersinvolved at the worksite2.4 Back up local data inpreparation for installation

[ ] Yes[ ] No

3.1 Install networkoperating system todesign specificationsusing installationchecklists3.2 Install additional toolsor third-party softwareapplications as requiredby the design3.3 Patch the operatingsystem and applicationsto ensure maximum

security and reliability3.4 Configure networkservices and applications3.5 Implement securitydesign to preventunauthorised access tosystem 3.6 Reconnect andreconfigure connectivitydevices3.7 Configure updateservices to provide

automatic updates foroperating system andapplications3.8 Restore local data tonew server3.9 Implement backupand recovery methods toenable restorationcapability in the event ofa disaster

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No

4.1 Test server for

benchmarking againstclient specification andrequirements accordingto test plan, and recordoutcomes4.2 Analyse the errorreport and make changesas required4.3 Use troubleshooting

[ ] Yes[ ] No

[ ] Yes[ ] No

[ ] Yes[ ] No


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tools and techniques todiagnose and correctserver problems 4.4 Test requiredchanges or additions4.5 Validate changes or

additions againstspecifications

[ ] Yes[ ] No

[ ] Yes

[ ] No

5.1 Make and documentserver configuration andoperational changes5.2 Complete client reportand notify of server status5.3 Clean up and restoreworksite to client’ssatisfaction5.4 Secure sign-off from

appropriate person

[ ] Yes[ ] No

[ ] Yes[ ] No[ ] Yes[ ] No

[ ] Yes[ ] No

Employability Skills

DemonstratedCompetency


9. Communication

10. Teamwork

11. Problem solving

12. Initiative andenterprise

13. Planning andorganising

14. Self-management

15. Learning

16. Technology

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No

[ ] Yes [ ] No


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Competency Report

This report is to be completed by the assessor to give the student feedback on theirassessments for the Unit.

Student’s Name: ..........................................................................................................

Unit Code/Name: …………………………………………………………………………….

Name of Assessor:......................................................................................................

Assessor’s Comments:

List each of the Assessments undertaken and make specific comments to help students to learnand improve.

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

Recommendations: .....................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

Overall Unit Result: C / NYC Signed: .................................................................

Dated: ……………………………..

Student Signature: …………………………………………… Date: ………………………..


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Assessment Appeal Form

(This page is only applicable if the participant wished to appeal an assessor’s decisionoutcome)

Confidentia l Docum ent

Name of Student: ........................................................................................................

Contact Details: ...........................................................................................................

.....................................................................................................................................

Name of Assessor involved: ......................................................................................

Date of Assessment: ...................................................................................................

Unit/s under appeal: .........................................................................................................................................................................................................................................

.....................................................................................................................................

Reasons for appeal: ....................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

Signed:.......................................................

Date: ...........................................................

Office Use only

Date Received: ...........................................

By Whom: ...................................................Forwarded to: ..............................................


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Action Taken on Assessment Appeals

(This p age is only appl icable if the part ic ipant w ished to appeal an assessor’s decisionoutcome)

Confidentia l Docum ent

Name of Applicant: .....................................................................................................

Address: ......................................................................................................................

.....................................................................................................................................

Contact Details: ...........................................................................................................

Accredited Assessor: .................................................................................................

Date appeal process commenced: ............................................................................

Date appeal process concluded: ...............................................................................

Names of assessors and Appeals Committee Members and others involved in investigating theappeal and the final decision

Name .......................................................... Role ....................................................

Name .......................................................... Role ....................................................

Name .......................................................... Role ....................................................

Name .......................................................... Role ....................................................

Name .......................................................... Role ....................................................

Action taken (i.e. Describe the investigation process) ..................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

.....................................................................................................................................

Outcomes of Appeal (e.g. appeal upheld, rejected) ....................................................

Reasons for outcomes: ..............................................................................................

.....................................................................................................................................

.....................................................................................................................................

Appeals Committee Chairperson’s Signature: .........................................................Date the applicant was informed: ...............................................................

unit guide icanwk505a

Documents