unit_3_letter_of_adjustment.doc
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UNIT 3
The Letter of Adjustment
I. Model Letter of Adjustment
Read the following letter of adjustment. Can you refer to the complaint which the
letter below tries to adjust?
Mapvertise
171, Choi Hung Road
Hung Hom
Hong Kong
Tel/Fax 2235 2449
www.mapvertise.com.hk
25 November 2005
Mr. J. Wong
Fortune Tours
317, Orchard Road
Singapore
Dear Mr Wong
Order No. 2638/L
May we present our most sincere apologies for the error made by our company No. 2638/L,dated Friday, 4 November 2005.
You ordered 12,000 tourist maps of Singapore and our dispatch office sent 1,200. This was due
to a typing error. To prevent re-occurrences we have set up a verification procedure.
The balance of 10,800 maps was dispatched by express courier to you this morning and will
arrive by Monday, 28 November 2005.
Since we value your business, we would like to offer you a 5% discount off your next order
with us.
We look forward to receiving your further orders and assure you that they will be filled
correctly.
Yours sincerely
David Choi
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II. Observation to be taken into consideration when writing a letter of
AdjustmentLeft is for block style.
Date position: The date should go between the addresses.
Date format: 25 November 2005. This format is unambiguous.
Salutation: Dear Mr Wong .
Subject heading: Order No. 2638/L.
Paragraph style: block . Block style is modern business style.
Apology: Please accept our apologies for .
Problem 1: the error made by our company.
Problem 2: in filling your order .
Original order: You ordered 12,000 tourist maps of Singapore.
Goods sent: and our dispatch office sent 1,200.
Cause of error: This was due to a typing error .
Prevention: To prevent re-occurrences we have set up a verification procedure . A verification
procedure sounds as if it might solve the problem, and shows that you have tried to improve
your service.
Solution 1: The balance of 10,800 maps was dispatched by express courier to you this morning .
This is concise.
Solution 2: and will arrive by Monday, 28 November 2005. will shows that you are certain and
you are making a promise.
Compensation: Since we value your business, we would like to offer you a 5% discount off your
next order with us. The compensation you offer will depend on many factors, such as the
chance of loosing the customer, your profit margin and your company policy. Lower
percentages are better.
Look forward: We look forward to receiving your further orders.
Assurance: and assure you that they will be filled promptly . The order was filled promptly, this
is not the problem.Polite ending: Yours sincerely.
Job title: Distributions Manager .
III. Writing Task
After attentively anlysing the letters of adjustments above, write a letter of adjustment meant to
solve the complaints in UNIT 2.
http://elc.polyu.edu.hk/CILL/eiw/adjustment_letter_constructor.htm
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