united campervans and alpha campervans · the united campervans and alpha campervans brands are...

VALID TO 31 MARCH 2015 Revised November 2013VALID TO 31 MARCH 2015

Travel Industry Guide to Motorhomes in New Zealand

United Campervans and Alpha Campervans

w w w. u n i t e d c a m p e r v a n s . c o . n zw w w. a l p h a c a m p e r v a n s . c o . n z

You, United and Alpha - a recipe for success

2

United Campervans and Alpha Campervans

When the United Campervan brand was first established the aim of the whole team was to provide our business partners and their clients with a product we could be proud of, and one which they knew they could trust. The mantra became “excellent campervans – excellent people – an excellent holiday in our beautiful land” and that is the philosophy that remains at the core of these two brands, now part of the thl group.

The United Campervans and Alpha Campervans brands are iconic in the New Zealand motorhome sector because the team have deliberately tailored the products and service style to the New Zealand self-drive touring environment.

Many of the United and Alpha team members remain working closely with the brands under the thl umbrella. Everyone in the multilingual team is passionate about their South Pacific home and eager to share that passion with the travellers, your clients who hire United and Alpha motorhomes. In an industry where dreams of the perfect holiday are at stake, we are aware you are placing your client’s expectations in our hands. You can rest assured we take that responsibility extremely seriously and will do our utmost to ensure your clients motorhome experience in New Zealand is a special time they will never forget.

Working positively with our valued trade partners is our focus and your continued support is always appreciated and never forgotten.

In today’s world

The sister fleets of United and Alpha are known for their exceptional quality and reliability:

Our premium fleet of United Campervans. Introduced from new these fully equipped, self-contained motorhomes built on Mercedes-Benz chassis, all with automatic transmission, are guaranteed under 3 years old as of 01 April 2014.

Alpha Campervans is our standard fleet of fully equipped motorhomes, all fully self-contained. Alpha Campervans are drawn from the United Campervans fleet and range in age from 2.5 years to 5 years as of 01 April 2014.

United, Alpha and sustainable tourism

As brands integral to the New Zealand tourism industry, we believe it is important that we manage our business in a sustainable way. To that end we have dedicated ourselves to attain the national quality assurance programme’s top standard - New Zealand Qualmark Enviro Gold. We are fully supportive of initiatives to educate our customers on the importance of the environment to our industry and will ensure they have this information to hand on arrival in New Zealand that will make their holiday more pleasurable.

3

Contents

Commission Invoicing Agents vouchers Change of drop off destination Extending the rental Payment Credit and debit cards Cancellations Road User charges/Diesel Tax On road assistance Animals Smoking policy Repairs Driver requirements Traffic and camping infringements Contact details Road restrictions Vehicle substitution and design Public holiday surcharge

Auckland depot . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Christchurch depot . . . . . . . . . . . . . . . . . . . . . 20

Group travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Other Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Interislander Ferry Wheelaway Holiday Parks Tourism Radio Guide Travel Apps

General information . . . . . . . . . . . . . . . . . 23-24 Travelling in New Zealand Fuel costs Road user charge/diesel tax Northern Gateway Toll Road Freedom Camping Travel time and distance charts Useful website links Industry discounts Agent resources

You, United and Alpha – a recipe for success . . . . . . . . . . . . . . . . . . . . . . . 2

United Campervans General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 United 6 Premier Motorhome . . . . . . . . . . . . . . . . . . . . . . . 5United 4 Premier Motorhome . . . . . . . . . . . . . . . . . . . . . . . 5United 2+1 Premier Motorhome . . . . . . . . . . . . . . . . . . . . . 6United 2 Premier Motorhome. . . . . . . . . . . . . . . . . . . . . . . 6Vehicle specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Alpha Campervans General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 6 Berth Alpha Campervan. . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Berth Automatic Alpha Campervan. . . . . . . . . . . . . . . . . . 92+1 Berth Automatic Alpha Campervan . . . . . . . . . . . . . . 102 Berth Automatic Alpha Campervan. . . . . . . . . . . . . . . . . 10Vehicle specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Vehicle equipment . . . . . . . . . . . . . . . . . . . . . . . 12

Bicycles for hire . . . . . . . . . . . . . . . . . . . . . . . . . 13

Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Standard rates All inclusive rates

Insurance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Terms and conditions . . . . . . . . . . . . . . . 17-18Calculating rate Minimum hires/one way hires Promotional rate offers Long Term hires Multiple rentals

4

United Campervans

The United Campervans fleet consists of over 400 modern vehicles, quality built and fitted out to our own specifications in New Zealand. Our annual replacement programme ensures all vehicles are less than 3 years old. United vehicles are shown in detail on the following pages.

United 2 Premier Motorhome A two berth model with automatic transmission. Suitable for two adults in a large double bed or 2 single beds. Page 6

United 4 Premier Motorhome This model provides extensive living space for four adults and features seating for all four passengers at the front of the vehicle. Page 5

United 6 Premier Motorhome Spacious with seating for all six passengers at the front of

the vehicle and sleeping in 3 double beds. Page 5

transmission transmission


United 2+1 Premier Motorhome A larger model providing more living space and comfortable sleeping for

two adults and an infant or child. Page 6

Please Note: All vehicle specifications and facilities shown in this Travel Industry Guide are an indication only and are subject to change.

Automatic transmission

Manual transmission

6 Capacity - adults

6 Number of Seatbelts

6 Beds - sleeping capacity

Swivel seats in driver’s cab

Baby/child booster seat fitting

Full living kit

Air conditioning in driver’s cab

Hot & cold pressurised water

Toilet and shower

Internal access

Range hood

Microwave ovenFiltered drinking water

Refrigerator

Storage

Radio/CD player

LCD screen & DVD player

Heating (electric and gas)

Security safe

STEP

Electric entrance step

3 Bicycle racks & bike capacity

Gas cooker - 4 burner and grill

Gas cooker - 2 burner

Vehicle Facilities Symbol Key

Fully self contained

FULLY SELFCONTAINEDFULLY SELFCONTAINED

Heating (electric only)

5

United 6 Premier Motorhome


Seat Belt Guide for the United 6 Premier Motorhome

Seat belt fitted

A Child/Baby Seat can be fitted to all seats directly behind the driver. Please note that this may differ in some vehicle models.

day

night

This luxuriously appointed vehicle can easily sleep up to six adults. No more arguments about who gets the best view – now everyone is seated at the front of the vehicle. Built on a Mercedes-Benz chassis and featuring an unobstructed walk through from the driver’s cab to a very spacious rear living area, this vehicle is pure class!Refer to page 7 for full vehicle specifications.

Bed Configuration

1 double upper(2.16m x 1.35m)

plus 1 rear(2.18m x 1.65m)

1 double behind driver(1.85m x 1.17m)

6

STEP STEP

3

6

6


See page 4 for symbol keyFeatures

day

night

Everyone really travels together in this automatic motorhome with two seated in the driver’s cab and two in purpose built reclining seats directly behind the driver. And at the end of the day the seats can be swivelled around to create a lounge area to watch a DVD, enjoy a drink or play games. A very large living area offers a convenient layout and great facilities.Refer to page 7 for full vehicle specifications.

3

44

4

Bed Configuration

1 double upper(2.16m x1.35m)

plus 1 king size rear(2.18m x 1.68m)



Seat belt fitted

A Child/Baby Seat can be fitted to either seat directly behind the driver. Please note that this may differ in some vehicle models.



6

This popular automatic model has rapidly become the small vehicle of choice for two adults. The cleverly designed interior provides internal access between the driver’s cab and the rear living/sleeping area with its excellent facilities. A warm and modern look creates a welcome living environment.Refer to page 7 for full vehicle specifications.

2

22 Bed Configuration

1 double (1.85m x 1.78m) or 2 single beds bed 1 (1.94m x .61m) bed 2 (1.84m x .61m)



2


Seat belt fitted As the passenger air bag cannot be disabled a baby/child seat cannot be fitted to this model.

This super motorhome has everything. Built on the long wheel base version of the Mercedes-Benz this vehicle provides exten-sive living space and facilities for a couple or small family, with enhanced seating and sleeping comfort for a child or infant. This vehicle is a winner.Refer to page 7 for full vehicle specifications.

Bed Configuration

night

day

12 + 3

2

3



Seat Belt Guide for the United 2+1 Premier Motorhome

Seat belt fitted A Child/Baby Seat can be fitted to the third passenger seat behind the driver.

1 double (2.22m x 1.78m) and 1 single bed (1.75m x .66m) or 3 single beds bed 1 (2.22m x .62m) bed 2 (2.22m x .62m) bed 3 (1.75m x .66m)

day

night


United 2+1 Premier Motorhome


Vehicle Specification

United 6 PremierMotorhome

United 4 PremierMotorhome

United 2+1 PremierMotorhome

United 2Premier

Motorhome

Vehicle model Mercedes-Benz or Volkswagen Mercedes-Benz or Volkswagen Mercedes-Benz Mercedes-Benz or Volkswagen

Height x length x width(width does not include mirrors)

3.03m x 7.40m x 2.25m 3.03m x 6.90m x 2.25m 2.7m x 7.0m x 2.0m 2.7m x 6.0m x 2.0m

Internal height 2.10m 2.10m 1.94m 1.90m

Engine specification 2.2 litre turbo diesel 2.2 litre turbo diesel 2.2 litre turbo diesel 2.2 litre turbo diesel

Manual or automatic transmission 5 Speed Automatic / Tiptronic 5 Speed Automatic / Tiptronic 5 Speed Automatic 5 Speed Automatic

Fuel consumption (approx) 8 –13km/litre 8 –13km/litre 13km/litre 9km/litre

Fuel capacity 75L 75L 75L 75L

Power steering Yes Yes Yes Yes

Air-conditioning Driver’s cab only Driver’s cab only Driver’s cab only Driver’s cab only

Power supply (volts) 12V battery and 240V mains 12V battery and 240V mains 12V battery and 240V mains 12V battery and 240V mains

Capacity (max number of people)

6 4 2 Adults + 1 child 2

Internal access Walk through to rear cabin Walk through to rear cabin Walk through to rear cabin Walk through to rear cabin

Seatbelts2 in driver’s cab & 4 seated

behind driver2 in driver’s cab &

2 behind driver2 in driver’s cab & 1 behind the driver

2 in driver’s cab

Baby/Booster seat fittings 4 – on seats behind driver 2 – on seats behind driver 1 on seat behind driver No

Shower and toilet Yes Yes Yes Yes

Hot/cold pressurised water Yes Yes Yes Yes

Filtered water system Yes Yes Yes Yes

Fresh water tank capacity 82 – 93L 82 – 93L 65L 63L

Waste water holding tank capacity 82 – 97L 82 – 97L 80L 67L

Number of beds and bed

dimensions

1 double(upper 2.16m x 1.35m)



1 double(upper 2.16m x1.35m)

plus 1 king size(rear 2.18m x 1.68m)

1 double (2.20m x 1.78m) and 1 single bed (1.75m x .66m)

or 3 single beds

bed 1 (2.22m x 0.62m) bed 2 (2.22m x 0.62m) bed 3 (1.75m x 0.66m)

1 double (1.85m x 1.78m)

or 2 single beds bed 1 (1.94m x 0.61m) bed 2 (1.84m x 0.61m)

Gas bottle capacity 9kgs 9kgs 9kgs 4kgs

Gas stove 4 Burner with oven & grill 4 Burner with grill 3 Burner with grill 2 Burner

Range hood Yes Yes Yes No

Refrigerator - 12 volt small freezer unit 130L 110L 110L 80L

Microwave - 240 volt Yes Yes Yes Yes

Heating Electric / gas Electric / gas Electric / gas Electric / gas

Storage Extensive inside and out Extensive inside and out Extensive Extensive

Security safes Yes Yes Yes Yes

Radio/CD player Yes Yes Yes Yes

LCD screen & DVD player Yes Yes Yes No

Bicycle racks & bicycles Available for hire Available for hire Available for hire Available for hire

7

United Vehicle Specifications

Please note: All vehicle specifications and facilities are an indication only and may be subject to change as new models are introduced to the fleet.

8

Alpha Campervans

An Alpha Campervan is an affordable motorhome option which will suit the traveller looking for quality but who is prepared to forgo the enhancements offered by the newer premium United Campervans product. Alpha Campervans are all 2½ to 5 years old (as of 1 April 2014).

6 Berth Alpha Automatic CampervanSpacious living area and sleeping for six adults in 3 double beds. Page 9

4 Berth Automatic Alpha CampervanComfortable living space and sleeping for four adults in 1 double bed plus 1 king size or 2 single beds. Page 9

transmission

2 Berth Automatic Alpha CampervanAn automatic Mercedes-Benz with a very popular layout and sleeping for two in 1 large double or 2 single beds. Page 10


2+1 Berth Automatic Alpha CampervanPlenty of living space in this 7 metre long automatic Mercedes-Benz

for 2 adults and a child. Page 10

transmission

Please Note: All vehicle specifications and facilities shown in this Travel Industry Guide are an indication only and are subject to change as new models are introduced to the fleet.

Automatic transmission

6 Capacity - adults

6 Number of Seatbelts

6 Beds - sleeping capacity

Swivel seats in driver’s cab

Baby/child booster seat fitting

Full living kitAir conditioning in driver’s cab

Hot & cold pressurised water

Toilet and shower

Internal access

Range hood

Microwave oven Filtered drinking water

Refrigerator

Storage

Radio/CD player

LCD screen & DVD player

Heating (electric and gas)

Security safe

Electric entrance step

3 Bicycle racks & bike capacity

Gas cooker - 4 burner and grill

Gas cooker - 2 burner

Vehicle Facilities Symbol Key

Fully self contained


Heating (electric only)

9

Seat Belt Guide for the 6 Berth Alpha Campervan

Seat belt fitted Lap belt fitted

A Child/Baby Seat can be fitted to the front passenger seat or either belted seat at the rear of the living cabin. Please note that this may differ in some vehicle models.

This spacious addition to Alpha’s automatic models very comfortably accommodates 6 people. Everyone travels together seated in the front of the vehicle, with the driver. Unobstructed walk through access from the driver’s cab leads to a stylish and thoughtfully designed rear living area. Sleeping arrangements feature double beds above the driver’s cab and behind the driver’s seat, plus a large king size bed in the back. Discover New Zealand in style in your home away from home.Refer to page 11 for full vehicle specifications.

Bed Configuration

1 double upper(2.16m x 1.35m)




3

6

6

6


In this automatic motorhome built to our own innovative design, everyone can discover beautiful New Zealand up front, with two seated in the driver’s cab and two in purpose built seats directly behind the driver. At night the driver’s cab seats swivel around to make a lounge area perfect for watching a DVD, enjoying a drink or playing games. The rear can be used as a dining area or left conveniently made up as a bed.Refer to page 11 for full vehicle specifications.


day

night

Seat Belt Guide for the 4 Berth Automatic Alpha Campervan

Seat belt fitted

A Child/Baby Seat can be fitted to either seat directly behind the driver. Please note that this may differ in some vehicle models.


FULLY SELFCONTAINEDFULLY SELFCONTAINED3

44

4

Bed Configuration

1 double upper(2.16m x1.58m)

plus 1 king size rear(2.18m x 1.70m)

6 Berth AutomaticAlpha Campervan


10

2

12 +

3

3


Looking for economy coupled with a little bit of luxury? Then this superb smaller motorhome is for you. Extra space and innovative features are included in the stylish kitchen, bathroom and living areas. Curved cabinetry not only provides ample storage but also creates an environment that’s pleasing to the senses. Lounge area complete with an LCD screen and DVD player, and a third seat can be converted into a bed for an infant or child. Couples and small families - look no further! Refer to page 11 for full vehicle specifications.

Bed Configuration

night

day

Seat Belt Guide for the 2+1 Berth Automatic Alpha Campervan

Seat belt fitted A Child/Baby Seat can be fitted to the third passenger seat behind the driver.

1 double (2.22m x 1.78m) and 1 single bed (1.75m x .66m) or 3 single beds bed 1 (2.22m x .62m) bed 2 (2.22m x .62m) bed 3 (1.75m x .66m)


transmission

This popular layout built on the Mercedes-Benz chassis with automatic transmission offers two persons on a limited budget exceptional value. Easy, reliable driving, direct access from the driver’s cab to the rear living area, side and rear entrance doors and a spacious and modern interior make it a great choice for a relaxed and convenient motorhome holiday. And, of course, the vehicle comes complete with everything needed for cooking, eating and sleeping – just tell your clients to bring their favourite music to play. Refer to page 11 for full vehicle specifications.

Bed Configuration

1 double (upper 1.84m x 1.78m)

or 2 single beds bed 1 (1.84 x .61m) bed 2 (1.94 x .61m)

Features

transmission

Seat Belt Guide for the 2 Berth Automatic Alpha Campervan

Seat belt fittedAs the passenger air bag cannot be disabled a baby/child seat cannot be fitted to this model.

2

2 2

2

day

night


See page 8 for symbol key

2+1 Berth AutomaticAlpha Campervan


Vehicle Specifications

6 Berth Automatic

Alpha Campervan

4 Berth Automatic

Alpha Campervan

2+1 Berth Automatic

Alpha Campervan

2 Berth Automatic

Alpha Campervan

Vehicle model Mercedes-Benz Sprinter Mercedes-Benz Sprinter Mercedes-Benz Sprinter Mercedes-Benz Sprinter

Height x length x width(width does not include mirrors)

3.03m x 7.4m x 2.25m 3.25m x 6.90m – 7.20m x 2.30m 2.70 x 7.0 x 2.0m 2.7m x 6.0m x 2.0m

Internal height 2.10m 2.10m 1.90m 1.90m

Engine specification 2.2 litre turbo diesel 2.0 or 2.2 litre turbo diesel 2.2 litre turbo diesel 2.2 litre turbo diesel

Manual or Automatic Transmission

5 Speed Automatic / Tiptronic 5 Speed Automatic / Tiptronic 5 Speed Automatic 5 Speed Automatic

Fuel consumption (approx) 8 –13km/litre 8 –13km/litre 9km/litre 9 –12km/litre

Fuel capacity 75L 75L 75L 75L

Power steering Yes Yes Yes Yes

Air-conditioning Driver’s cab only Driver’s cab only Driver’s cab only Driver’s cab only

Power supply (volts) 12V battery and 240V mains 12V battery & 240V mains 12V battery & 240V mains 12V battery & 240V mains

Capacity (max number of people) 6 4 2 Adults + 1 child 2

Drivers cab swivel seats Yes Yes Yes No

Internal access Walk through to rear cabin Walk through to rear cabin Walk through to rear cabin Walk through to rear cabin

Seatbelts2 in driver’s cab & 4 seated behind

driver2 in driver’s cab and 2 behind

driver 2 in driver’s cab /1 behind driver 2 in driver’s cab

Baby/Booster seat fittings Yes Yes - 2 on both rear seats 1 on seat behind driver No

Shower and toilet Yes Yes Yes Yes

Hot/cold pressurised water Yes Yes Yes Yes

Filtered water system Yes Yes Yes Yes

Fresh water tank capacity 82 – 93L 68 – 93L 75L 63L

Waste water holding tank capacity 82 – 97L 97L 100L 67L

Number of beds and bed dimensions

1 double bed (upper 2.16m x1.35m)

plus 1 king size bed (rear 2.18m x 1.65m)

plus 1 double bed behind driver(1.85m x 1.17m)

1 double bed (upper 2.16m x1.58m)

plus 1 rear bed (2.18m x 1.70m)

1 double bed (2.22m x1.78m)

and 1 single bed (1.75m x 0.66m)

or 3 single bedsBed 1 (2.22m x 0.62m)Bed 2 (2.22m x 0.62m)Bed 3 (1.75m x 0.66m)

1 double (upper 1.84m x1.78m)

or 2 singlesBed 1 (1.84m x 0.61m)Bed 2 (1.94m x 0.61m)

Gas bottle capacity 9kgs 9kgs 4kgs 4kgs

Gas stove 4 Burner & grill 3 Burner & grill 4 Burner with grill 2 Burner

Refrigerator/ - 12 volt small freezer unit 130L 110L 80L 80L

Microwave - 240 volt Yes Yes Yes Yes

Heating Electric / gas Electric / gas Electric / gas Electric / gas

Security Safes Yes Yes Yes Yes

Radio/CD player Yes Yes Yes Yes

LCD screen & DVD player Yes Yes Yes No

Bicycle racks and bicycles Available for hire Available for hire Available for hire Available for hire

11

Alpha Vehicle Specifications

Please note: All vehicle specifications and facilities are an indication only and may be subject to change as new models are introduced to the fleet.

The following equipment is standard in all United and Alpha Campervan hires.

n Blanketsn Duvetsn Pillows and Pillow Casesn Sheetsn Towels

n Coat Hangersn Clothes Pegsn Bucketn Dustpan and Brush

n Crockery Setn Water Glassesn Wine Glasses

n Can Openern Chopping Boardn Coffee Plungern Colandern Kitchen Knifen Corkscrewn Dish Brushn Electric Kettlen Electric Toastern Frying Pann Gratern Bowlsn Paring/Vegetable Knifen Plastic Containersn Potato Mashern Saucepan Setn Tea Towelsn Tongsn Vegetable Peelern Whiskn Whistling Kettlen Wooden Spoon

n Forksn Knivesn Spoonsn Tea Spoons

Please Note: This information is correct at the time of printing but is subject to change without notice.

Additional Items for Hire Valid to 30 September 2014

Cutlery

Kitchen Equipment

Glasses & Crockery

Laundry Equipment

Linen & Bedding

Additional Items for Hire 01 October 2014 to 31 March 2015

The following additional items are available for hire and should be reserved when booking the vehicle:

Baby seats, baby capsules/child seats ............................................NZ$25.00 per hire

Snow chains ..................................................................................................... FREE

Table and 2 picnic chairs .................................................... NZ$25.00 per hire

Additional picnic chair ...........................................................NZ$5.00 per hire

Bicycle racks (on all models) ............................................. NZ$50.00 per hire

Bicycles .................................................................................... NZ$12.00 per day

Bicycle child seat .................................................................. NZ$25.00 per hire

SIM Card for Mobile phone ................................................................NZ$20.00

Tourism Radio Tour Guide ......................................................................... FREE

GPS Navigation System ..........................................................NZ$5.00 per day

(maximum NZ$200 per hire – NZ$100 excess applies to the GPS including accessories)

The following additional items are available for hire and should be reserved when booking the vehicle:

Baby seats, baby capsules/child seats ....................................NZ$36.00 per hire

Snow chains ...........................................................................NZ$36.00 per hire

Table .......................................................................................NZ$25.00 per hire

Chairs......................................................................................NZ$18.00 per hire

First Aid Kit ...........................................................................NZ$35.00 per hire

Bicycle racks (on all models) .............................................NZ$50.00 per hire

Bicycles ....................................................................................NZ$12.00 per day

Bicycle child seat ..................................................................NZ$25.00 per hire

SIM Card for Mobile phone ...............................................................NZ$20.00

Mobile WiFi ............................................................................NZ$10.00 per day (maximum NZ$100 per hire)

GPS Navigation System .......................................................NZ$10.00 per day (maximum NZ$100 per hire)

Pre-Purchase Fuel Option ...................................................Details on request

Pre-Purchase Gas ..................................................................Details on request

Toilet Emptying Service ......................................................NZ$75 per rental*

* On drop off the vehicle, customers will have the convenience of having the toilet emptied for them.

The following equipment is standard in all United and Alpha Additional Items for Hire

12

Vehicle Equipment – Items for hire

Bicycles and bicycle racks United Campervan and Alpha Campervans offer bicycle racks and bicycles for hire in Auckland and Christchurch in conjunction with all vehicle models.

The following information should be noted:

n The bicycles are all general purpose hybrid models suitable for both road use and moderate off road conditions.

n Similar children’s models are available on request.

n For pre-booked bicycles the bicycle rack will be fitted to the motorhome at the depot prior to pick up. Clients will then proceed to the nearby bicycle specialist, Natural High Ltd, to collect their bicycles. This visit will include a personal fitting to make sure the bicycle is suitable for each person. Bicycles must also be returned to the Natural High depot at the end of the hire.

n Due to reduced demand during the winter period the Natural High depots may be closed on weekends and in these instances the bicycles will be available with the vehicle on pick up from the United Depot and may also be returned to the depot.

n A maximum of three bicycles can be fitted on the bicycle rack provided on the 6 and 4 Berth motorhomes. On all 2+1 and 2 Berth models the maximum is two bicycles.

n A helmet [compulsory in New Zealand], cycle lock and repair kit are supplied with each bicycle.

n An Insurance Excess of NZ$400 applies to each hire and covers all bicycles carried on the same vehicle [maximum 3]. The NZ$400 Excess will apply regardless of the number of bicycles damaged. The Excess can be reduced to Nil by payment of NZ$1.20 per day to Natural High Ltd on pick up.

n Bicycle hire is subject to availability at all times. Bookings should be completed at the same time as the vehicle hire in order to avoid disappointment due to non availability.

More specialised bicycle equipment can also be accommodated by our arrangement with specialist bicycle rental company, Natural High Ltd. Natural High offers mountain bikes, road and touring bikes and other touring accessories. Bicycle racks should be ordered from United Campervans and Alpha Campervans at the same time as the vehicle, then contact made with Natural High direct on [email protected] for other services.

Bicycle pick up and drop off is available at Natural High’s convenient airport locations in Auckland and Christchurch and full directions will be provided by United Campervans and Alpha Campervans on vehicle pick up. All Natural High equipment can be taken on a one way basis between Auckland and Christchurch at no additional charge. For further information download the “Bicycles for Hire” document from the Agent Information section of United’s Website www.campervan.co.nz or refer to www.naturalhigh.co.nz

Cycling opportunities

Agents are invited to contact Natural High for access to a series of motorhome itineraries around New Zealand which include detailed road cycling and mountain biking opportunites of various durations. These are an excellent source of where to ride, how to get there and where to stay.

Website: www.naturalhigh.co.nz

Email: [email protected]

Bicycles and bicycle racks

13

Bicycles for hire

Hire charges are:Bicycle: NZ$12 per bicycle, per day

Bicycle Rack: NZ$50 per hire

Bicycle Child Seat: NZ$25 per seat, per hire

n The above rates are non commissionable

n Hires can be one way between Auckland and Christchurch [or vice versa] at no additional cost

Making reservationsthl’s Aurora B2B online booking system is

the recommended method of transacting reservations. Benefits include:

n Real time access to the United Campervans and Alpha Campervans fleets for immediate confirmations.

n An ability to put a vehicle on ‘Hold’ for up to 48 hours.

n A guarantee that the ‘best price’, including any applicable special offers, will always be quoted whether you access the system for a quote or a booking.

n An opportunity to enhance your clients’ pick up process by having them load their own contact information and licence details before arrival.

n Rental rates may be set to show in currencies other than New Zealand Dollars, such as Euros, Australian Dollars, United States Dollars, Pounds Sterling and Danish Kroner at a rate chosen by you which can be changed at any time.

n Multiple access within the same Tour Operator or Agent organisation can be set up allowing individual consultants to each have their own login access.

n Sub agent access can be set up allowing Retail Travel Agents to make bookings direct in thl’s B2B which are then processed via the Wholesaler.

There are several ways you can work with the thl B2B system.n Log in to get a quote, check availability or make a reservation in real time.

n Your customers can make bookings starting from your site using the thl booking engine in a booking widget. You will be paid commission on these bookings on a monthly basis. If you want to implement this, please contact your Account Manager in the first instance.

n Your own booking engine can check availability and make reservations directly with Aurora B2B through an xml link.

If you are not currently using Aurora B2B and would like access then contact your Account Manager or email [email protected]. We will help you through the simple process regardless of which option you choose to work with.

Alternatively, reservations can be made through any of the company’s communication systems:

Telephone: +64 9 275 9919

Facsimile: +64 9 275 9969

Freephone: 0800 759 919 (New Zealand only)

International Freephone: 00800 200 80 801


Reservations: [email protected]

Reservations are handled daily all year except Christmas Day

To help us ensure your clients’ complete satisfaction please provide the following information when making your reservation request:

1. Client’s name under which the booking is to be registered.

2. Flight Arrival and Departure times - MOST IMPORTANT.

3. Overnight accommodation details if applicable.

4. Number of passengers e.g. 2 Adults, 2 Children (Clients under 17 years are classified as Children).

5. Extra items required and numbers e.g. 1 baby seat, 1 picnic table, 4 picnic chairs (If a baby seat or child seat is required please indicate the age and weight of the child).

6. Pick Up location and Drop Off location (Auckland or Christchurch).

7. Pick Up Date and Drop Off Date.

8. Time of Pick Up at Depot.

9. Time of Drop Off at Depot. Please note that Pick Up and Drop Off must be between the hours of 0800 and 1630.

10. Interisland Ferry requirements if applicable. Please ensure full details are supplied as indicated on Page 22 of this guide.

Cancellations You may, at no cost, cancel your reservation within 72 hours of receipt of our confirmation. Thereafter the booking will be considered live and cancellation fees will apply.

United recommendation We strongly suggest that your clients arriving in New Zealand on long haul flights have a one-night stopover before commencing their motorhome journey to avoid driving in unfamiliar conditions with jet-lag.

14

Reservations

United Campervans are less than 2½ years old and all Alpha Campervans are between 2½ and 5 years old (as of 1 April 2014)

n Free transfers between branch and airport on day of vehicle pick up and drop off

n Unlimited kilometresn Goods & Services Tax (GST)n Standard United and Alpha Insurance with a NZ$5,000 Bond/Excess,

which can be paid by credit card. This amount will be debited to the hirer’s credit card when the vehicle is collected. Overhead and under-body damage, single vehicle accident and vehicle roll over are all covered

n Demurrage costsn Vehicle living equipmentn One way feesn Extra driver feesn Tourism Radio Tour Guiden Cleaning fees and pre-departure vehicle preparationn Supermarket Discount Card valid at almost 100 supermarkets

throughout New Zealandn Complimentary New Zealand Travel Guide including a

New Zealand Road Atlas and a United Campervans or Alpha Campervans Manual

n Complimentary Camping Park directories and other tourist information

n LCD screen and DVD player in all 6, 4 and 2+1 Berth vehiclesn A freephone 0800 helpline providing 24 hour roadside assistance

throughout New Zealand

For an extra NZ$45.00 (maximum charge NZ$2,250) enjoy all the inclusions of Standard Rates plus the following:n Comprehensive United Campervans and Alpha Campervans

Insurance cover with NO Bond/Excess (Credit card details will be taken for a fuel and cleaning Security Deposit of NZ$250)

n Picnic table and chairs (one chair for each person travelling)n Multiple windscreen and tyre repair or replacementn Snow chains if requiredn Pre Purchase Gasn Road User Charge Recovery Feen Linen exchange. Call into either United Depot at any time during your hire and we will supply you with a clean set of linen

n Free transfers on vehicle pick up from the airport, or airport or city hotel, to our conveniently located depots

n Free transfers on departure to the airport or airport hoteln Unlimited kilometresn Goods & Services Tax (GST)n Standard Insurance with a NZ$5,000 Bond/Excess. If a credit

card is used for payment of the Bond this will not be debited from the card but an authorisation for charges up to NZ$5,000 will be obtained. Sufficient credit must be available to cover this. Overhead and under-body damage, single vehicle accident and vehicle roll over are all covered

n Demurrage costsn Diesel Tax/Road User Chargesn Vehicle living equipmentn Snow chains where requiredn Tyre repair and/or replacementn One way feesn Extra driver feesn Tourism Radio Tour Guiden Exclusive 10% commission when ordering grocery supplies from

www.holidaygroceryboxes.co.nz for your clients (use e-voucher code “United”)

n Cleaning fees and pre-departure vehicle preparationn Supermarket Discount Card valid at almost 100 supermarkets

throughout New Zealandn Complimentary Camping Park directories and other tourist

informationn Complimentary New Zealand Travel Guide incorporating a Road

Atlas and United Campervans and Alpha Campervans vehicle instructions manual

n LCD screen and DVD player in all 6, 4 and 2+1 Berth vehiclesn A freephone 0800 helpline providing 24 hour roadside assistance


For an extra NZ$32.00 enjoy all the inclusions of Standard Rates plus the following:n Comprehensive Insurance cover with NO Bond/Excess (Credit

card details will be taken for a fuel and cleaning Security Deposit of NZ$150)

n Picnic table and chairs (one chair for each person travelling)n Baby seat, baby capsule and/or child booster seat (if applicable)n Multiple windscreen replacement)n Exclusive 10% commission & a bottle of New Zealand wine when

ordering grocery supplies from www.holidaygroceryboxes.co.nz for your clients (use e-voucher code “UnitedVIP”)

n Linen exchange. Call into either United Depot at any time during your hire and we will supply you with a clean set of linen

n Free Kiwi Holiday Parks V.I.P. Membership Card with a two year validity providing 10% discount at any Kiwi Holiday Park in New Zealand, or Top Tourist Park in Australia

Standard Rates Standard Rates

Valid to 01 October 2014 - 31 March 2015Valid to 30 September 2014

All Inclusive Rates

All Inclusive Rates

What is included in the United Campervans and Alpha Campervans ratesUnited Campervans are less than 2½ years old and all Alpha Campervans are between 2½ and 5 years old (as of 1 April 2014)

15

Rates

16

Insurance

Effective to 30 September 2014

The Bond/Excess of NZ$5,000 must be paid by credit card. This amount will be debited to the hirer’s credit card when the vehicle is collected.

Insurance

n CDW Option 1 is no longer available.

n CDW Option 2 is now known as CDW Option and per day price has increased.

Details are:

Cost Per Day Liability reduced to

NZ$38 (max charge NZ$1,900) will completely waive the bond excess.

Security Deposit

n If CDW Option or the Inclusive Pack are selected the Security Deposit has increased to NZ$250.

Effective 01 October 2014 to 31 March 2015

Insurance - standard ratesAll United Vehicle Rentals Standard Rates include Standard United Vehicle Insurance. This provides cover for:

- Damage to the United Vehicle Rentals vehicle including overhead and/or under-body damage, single vehicle accident or vehicle roll over, or damage to third party property.

- Demurrage costs – the rental rate for the days the vehicle is not available for hire due to accident repairs.

- Public Liability up to NZ$10,000,000.

n A Bond/Excess of NZ$5,000 must be paid on collection of the campervan or motorhome. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.

n The hirer will be fully liable for the repair or replacement of damaged windscreens.

n This Bond/Excess may be paid by cash or credit card. United Vehicle Rentals accepts Visa and Mastercard. If a credit card is used as the method of payment the amount will not be debited from the account but an authorisation will be obtained from the credit card company and held on file by United until the vehicle is returned without damage to the United vehicle or third party property and within the terms of the rental agreement. The client will be required to have sufficient credit with the credit card company to enable United to secure the authorisation on pick up.

n Authorisation of the NZ$5,000 Bond is per incident and should damage be incurred to the United vehicle or third party property the authorisation will be invoked and a further authorisation will be required.

n The authorisation will be cancelled on return of the vehicle to the agreed drop off depot, on the due drop off date, in a reasonably clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette and waste water tank.

United Vehicle Rentals offers two options to either reduce or waive this standard Bond/Excess of NZ$5,000:

CDW OPTION 1 - Payment of NZ$20 per day (maximum NZ$1,200 for any one hire) at the commencement of the hire will reduce the Bond/ Excess to NZ$2,000.

n The hirer will be responsible for the first NZ$2,000 of any costs incurred due to damage to the hired vehicle or third party property.

n The hirer will be fully liable for the repair or replacement of damaged windscreens.

n If a credit card is used as the method of payment then details will be taken by United Vehicle Rentals and held on file. No amount will be debited against the credit card on

pick up. However, in the event of an accident, the full Bond of NZ$2,000 will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted. As the Bond is applicable per incident further credit card details will be taken for a new NZ$2,000 Bond.

n No deductions will be made against this credit card provided the vehicle is returned to the agreed drop off depot, on the due drop off date, in a reasonably clean condition, with no damage incurred to the hire vehicle or third party property, with a full tank of fuel and with an empty toilet cassette and waste water tank.

CDW OPTION 2 – Payment of NZ$32 per day (maximum NZ$1920 for any one hire) or NZ$44 per day for hirers under the age of 25 years (maximum NZ$2640 for any one hire) will completely waive the Bond/Excess.

n The hirer will not be responsible for any costs incurred due to damage to the hired vehicle or third party property, or for the repair or replacement of damaged windscreens, subject to the Insurance Exclusions and provided the hirer has complied with all Policy Conditions.

Insurance – all inclusive ratesComprehensive insurance as detailed in OPTION 2 is included in the All Inclusive Rates, and NO excess applies.

This applies to all eligible hirers over 21 years with hires of 7 days or over.

Security DepositUnder both the CDW Option 2 and the All Inclusive Rates details of a credit card will still be taken for a fuel and cleaning deposit to a maximum of NZ$150. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a reasonably clean condition, and with a full tank of fuel and an empty toilet cassette and waste water tank.

Calculating the ratesRates are calculated on a daily basis. The day of pick up is counted as Day 1 and the day of drop off is the last day regardless of the time of pick up and drop off. e.g. Pick up at 1400 on 01 May and drop off at 1000 on 08 May is calculated as an 8 day hire.

Minimum hire period / one way hireFor all rentals there is a minimum hire period of seven (7) days, except for the following when the minimum hire period will be fourteen (14) days:• All vehicle pick ups between 20 December and 02 January annually.• All one way hires between Christchurch and Auckland or vice versa.

Promotional rate offersPrior to the end of each month United will distribute by email a summary of all current special promotional rate offers which will include:

United General Release Specials These are special offers available to all trade partners and are often produced annually to enable them to be promoted well in advance in brochures and/or on websites.

United Advantage Plus Rates These are special rate reductions applicable for a limited selling duration only. They will relate to a specific brand or vehicle model during a limited hire period.

Long term hire discounts Discounts are available for all hires of 21 days or more. These are indicated on the United and Alpha Rate Sheets.

Multiple rentalsShould a customer have more than one consectuve rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia and South Africa for maui, Britz and KEA and in New Zealand for United Campervans, Alpha Campervans, maui, Britz and KEA can be combined to qualify if the vehicle collection date/s are within a 3-month period.

CommissionTravel Industry commission is available subject to negotiation with your account manager. Commission applies to vehicle hire rates only and is not payable on insurance or other additional items, with the exception of All Inclusive Rates if selected at the time of sale.

InvoicingAn invoice will be raised and sent to you on the first day of the month prior to the month of travel (if travel is in February the invoice will be issued on 01 January). This will allow sufficient time for payment 28 days prior to pick up as required in ‘Payment’ below. A statement listing all payments due in the month will accompany the invoices.

Agents VouchersWe will accept vouchers for vehicle hires from approved Agents only. Vouchers for any additional services will be issued by United Campervans and Alpha Campervans and forwarded to you with the hire invoice, or by email as a pdf attachment.

Change of drop off destinationIf the client wishes to change the drop off destination they must first obtain authorisation by calling 0800 759 919. Subject to the change being approved an additional charge of up to NZ$750 may apply.

Extending the rentalIf the client wishes to extend the rental while on hire they must first obtain authorisation by calling 0800 759 919. Approval for the vehicle extension will be subject to availability and must be paid by credit card on confirmation. The rate charged may differ from that paid for the original booking and should authorisation for the extension not be obtained, additional costs will be incurred.

PaymentsPayment for all reservations must reach our Auckland office no later than 28 days prior to the pick up date:

Corporate Name: Tourism Holdings Ltd

GST Number: 68 875 633

Banking Details:Bank: WestpacAccount Name: Tourism Holdings LtdBranch: 79 Queen St, AucklandAccount No: 03 0104 0950 190 03SWIFT Code: WPACNZ2WAKL

Accounts Contact Details:Email: [email protected]: Auckland Mail Centre 1142, New ZealandPhone: +64 9 255 3987Fax: +64 9 255 0629

Credit and Debit cardsThe credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.6% to American Express. Credit card administration fees also apply to debited Bond/Excess and only the hirer’s credit card is acceptable to use for the purpose of the Bond/Excess.

Cancellations – Until 30 September 2014Cancellation fees as a percentage of Net Hire Rates will apply as follows:

Up to 25 days prior to commencement of hire No cancellation fee7 to 24 days 25%1 to 6 days 50%Day of vehicle pick up or no show 100%

Cancellations – from 01 October 2014 - 31 March 2015

Up to 22 days prior to commencement of hire No cancellation fee7 to 21 days 20%1 to 6 days 50%Day of vehicle pick up or no show 100%

Please note:• It is the booking agent’s responsibility to ensure sufficient payment is held

from the client to meet the above fees should cancellation occur.• The purchase of Travel Insurance, including sufficient cancellation

insurance to cover the above charges, is strongly recommended and should be encouraged by the booking agent.

• The early return of a vehicle does not entitle the hirer to a refund.

Road User Charge Recovery FeeUntil 30 September 2014, United does NOT charge your clients extra for the New Zealand Road User Recovery Fee. As of 01 October 2014, the Road User Charge Recovery fee is included in the All Inclusive Rates. If the All Inclusive Rates have not been selected the Road User Charge Recovery fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The vehicles rates per 100km are as follows:2 berth: NZ$5.322 + 1 berth: NZ$5.324 berth: NZ$5.726 berth: NZ$5.72

United Campervans and Alpha Campervans reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges

Calculating the rates Payments

17

Terms & Conditions

On road assistanceIt is a client obligation to contact United Campervans and Alpha Campervans should any problems be experienced with the vehicle.

We offer a 24 hour telephone number for On-Road Assistance in case of accidents or breakdowns- 0800 759 919

AnimalsNo animals are permitted in our vehicles, excluding guide dogs.

Smoking policySmoking is not permitted in United Campervans and Alpha Campervans at any time.

RepairsHirers may undertake on-road repairs, or replace broken equipment, up to NZ$200 without authorisation from United Campervans and Alpha Campervans. The amount will be reimbursed on presentation of a receipt. Authorisation from United Campervans and Alpha Campervans is required for amounts over NZ$200. Hirers should call our On-Road Assistance freephone 0800 759 919 for authorisation.

Driver requirementsAll drivers must be 21 years of age or older and hold a current valid driver’s licence to be produced at the start of the hire. A country of origin licence is acceptable, however non English licence holders must either carry an accurate English translation of their foreign driver’s licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any United vehicle. No heavy vehicle, or other special category licence, is required. No maximum age applies providing an appropriate valid licence is held by the hirer.

The English translation referred to must be issued by one of the following authorities:• The New Zealand Translation Service• A diplomatic representative at a High Commission,

Embassy or Consulate• The authority that issued the overseas driver’s licence

Traffic infringementsAll traffic infringements are the responsibility of the hirer. The hirer’s credit card details held by United will be retained until all traffic infringement notices have been settled with the New Zealand traffic authorities (New Zealand Police and Local Councils). United reserves the right to pass on details of the hirer’s home address to the New Zealand traffic authorities as is required by New Zealand law. If United pays the fine on the hirer’s behalf a NZ$60 administration fee will be charged in addition to the fine imposed.

Contact informationPrivate Bag 92133, Auckland 1142 New Zealand


Reservations: [email protected]

Phone: +64 9 275 9919

Fax: +64 9 275 9969

Freephone: 0800 759 919 (within New Zealand)

International Freephone: 00800 200 80 801

Website: www.campervan.co.nz

Road restrictionsClients are permitted to drive their vehicle on any road in New Zealand except the following - are prohibited in all circumstances:

North Island:Ninety Mile Beach - NorthlandNorth of Colville Township - Coromandel PeninsulaBluff Road between Kuatunu and Matarangi

South Island:Skippers Canyon Road - QueenstownBall Hutt Road - Mt Cook

North & South Island:Any road closed by Traffic Police or other authority.

Vehicle substitution and designWe shall make every effort to provide the vehicle requested, butwhere a vehicle is unavailable for any reason we reserve the right to provide a comparably high standard vehicle at no extra cost to your client. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer’s design changes.

Public Holiday Surcharge A NZ$50 surcharge will apply to all rentals picking up and/or dropping off on following National public holidays:

New Year’s Day (1st Jan) Day after New Year’s Day (2nd Jan)

Waitangi Day (6th Feb) Good Friday (18th April)

Easter Monday (21st April) ANZAC Day (25th April)

Queen’s Birthday (2nd June) Labour Day (27th Oct)

Boxing Day (26th Dec)

Traffic infringementsAll traffic infringements are the responsibility of the hirer. The hirer’s credit card details held by United will be retained until all traffic infringement notices have been settled with the New Zealand traffic authorities (New Zealand Police and Local Councils). United reserves the right to pass on details of the hirer’s home address to the New Zealand traffic authorities as is required by New Zealand law. If United pays the fine on the hirer’s behalf a NZ$60 administration fee will be charged in addition to the fine imposed.

Easter Monday (21st April) ANZAC Day (25th April)

Queen’s Birthday (2nd June) Labour Day (27th Oct)

Boxing Day (26th Dec)

On road assistance Contact information

18

Terms & Conditions

Auckland freephone number (New Zealand only)

0800 759 919

Directions to depotFollow the signs to Auckland Airport. Turn off George Bolt Memorial Drive into Montgomerie Road. At the first roundabout turn right into Richard Pearse Drive. The thl Depot is approximately 500 metres on the right.

thl Depot

Supermarket

Petrol/Diesel Station

AucklandInternational Airport

N

Golf Course

Waiokauri Creek

Pukaki Creek

Tom Pearse Drive

Andrew Mckee Avenue

George Bolt M

emorial D

rive

John Goulter Dr

Puhinui Road

Montgomerie

Massey RoadKingsfordSmith Place

Nixon RoadNixon Road

Domestic TerminalInternational

Terminal

Ray Emery Dri

ve

Manu tapu DR

Kirkbride Rd

Ric

hard

Pea

rse

Dr

Ascot Rd

TO THE CITY AND NORTH

ALL DIRECTIONS SOUTH

Auckland Depot - TransfersArrival: We offer a complimentary transfer between Auckland Airport and Auckland Depot by thl shuttle every 30 minutes on the hour and half hour.

For International Arrivals: Exit through door 11 and wait near the large clock

For Domestic Arrivals: Leave through door 2 (Air New Zealand end of terminal), cross public pick up point area to where the large black and yellow sign that states Hotel Rental Operators.

Baggage transfersClients’ empty suitcases can be transferred by courier between depots where required. The cur-rent charge is NZ$100 per bag but this is subject to change at any time.

36 Richard Pearse Drive, Mangere, Auckland

Email: [email protected]: [email protected]: (09) 275 9919 Facsimile: (09) 275 9969 Freephone number (New Zealand only): 0800 759 919

Auckland Office Opening HoursDaily 0800 to 1630 (Except Christmas Day) Reservations are handled daily all year except Christmas Day

For your clients’ comfort our Auckland depot offers the following facilitiesn Toiletn Shower with towelsn Tourist informationn Tea/coffee making facilityn Filtered drinking watern Lounge area, Internet – email facility onlyn Multi-lingual staffn Luggage storagen Television

Clients must be sure to return their vehicle at the end of the hire no later than 1600 in a reasonably clean condition, with a full tank of fuel, an empty toilet cassette and empty wastewater holding tank. Dumping station facilities are available for use at the depot.

36 Richard Pearse Drive, Mangere, Auckland

19

Auckland Depot

Christchurch freephone number (New Zealand only)

0800 359 010

530-544 Memorial Avenue, Christchurch

Email: [email protected] Telephone: (03) 358 8007Facsimile: (03) 358 8005 Freephone number (New Zealand only): 0800 359 010

Christchurch Office Opening HoursDaily 0800 to 1630 (Except Christmas Day)

For your clients’ comfort our Christchurch depot offers the following facilitiesn Toiletn Shower with towelsn Tourist informationn Tea/coffee making facilityn Filtered drinking watern Lounge area, Internet – email facility onlyn Multi-lingual staffn Luggage storagen Television

Clients must be sure to return their vehicle at the end of the hire no later than 1600 in a reasonably clean condition, with a full tank of fuel, an empty toilet cassette and empty wastewater holding tank. Dumping station facilities are available for use at the depot.

N

Sir W

illia

m P

icke

ring

Dri

ve

Nun

wee

k Pa

rk

Russley Golf Course

Rus

sley

Roa

d

Stan

leys

Roa

d

Roy

dval

e A

ve

Harewood Road

Orc

hard

Roa

d

Wairakei Road

Woo

ldri

dge

Roa

d

Sawyers Arms Road

Shef

field

C

rese

nt

Russ

ley

Road

Orc

hard

Roa

d

Harewood

ChristchurchInternational & Domestic

Airport

Memorial Ave

Burnside

Memorial Ave

Wairakei Road

Russ

ley

Road

Harewood Road

Directions to depotFollow the signs to Christchurch Airport. From Russley Road turn into Memorial Avenue which is the main route between the Airport and City. The thl Depot is 300m from the Airport on the left side.

Christchurch Depot - TransfersArrival: We offer a complimentary transfer between Christchurch Airport and Christchurch Depot by thl shuttle on demand.

We advise customers to make their way to the phone board in the International Arrivals area. This is located behind the Christchurch Airport I-Site on the ground floor.There is a campervans board with instructions to press 65 to arrange our courtesy shuttle.Wait at Rental Car courtesy pickup area for the United, KEA, maui, Britz, and Mighty branded shuttle.

All Departures: Complimentary transfers are available to Christchurch Airport by the thl shuttle on termination of the hire. Taxi transfers to other destinations can be arranged, however these will be at the clients’ expense.

ALL

DIRECTIO

NS

NORTH

TO THE CITY

Baggage transfersClients’ empty suitcases can be transferred by courier between depots where required. The current charge is NZ$100 per bag but this is subject to change at any time.

thl Depot

Supermarket

Petrol/Diesel Station

530-544 Memorial Avenue, Christchurch

20

Christchurch Depot

The Group Tour market is a lucrative one and as specialists we have proved over and over that a quality product combined with a good marketing campaign can produce a motorhome group. So find a good tour leader, build an interesting itinerary and start promoting for individuals to join the tour. You may be surprised at the results.We are happy to assist along the way and offers the following information and tips to get you started:

Talk with us first. Let us help you optimise the package price by working together to determine the time of year and direction of travel.

You don’t have to generate many sales. A group can consist of as few as five vehicles.

There’s a bonus to help out. For groups of ten paid vehicles or more United will provide one vehicle free including comprehensive insurance.

Keep the group to manageable numbers. From our experience the optimum number of vehicles for a group is between ten and fifteen. Vehicles can be all the same or a mix of models.

Always use your own tour leader. Because it is essential that the tour leader develops a rapport with participants prior to departure, and is always available to answer the many questions they will have, we strongly recommend using a tour leader from the same country as the group.

Make sure your tour is fully inclusive. Your price should include all fixed costs so there are no nasty surprises for your clients on arrival. Remember price is not the major motivation for these people.

Always include comprehensive insurance cover. It is important that all participants are fully and equally covered so that should an unexpected mishap occur, any possible acrimony for the tour leader is avoided.

Spend at least one night prior to vehicle pick up in a Hotel. This gives everyone in the group a chance to recover from their travels, and us an opportunity to undertake a pre-departure briefing at the Hotel. We recommend using a Hotel near the United Campervans and Alpha Campervans Depot for convenience.

Make it an annual event. Ensure that whatever is planned for your first tour can be repeated as an annual departure, and market it accordingly. Word of mouth can be a powerful selling tool.

And don’t leave the traditional sources of group business out of your marketing plans. Be sure to tell the Motorhome & Caravan Clubs and Magazines, Camping Park Marketing Groups and other associated organisations of your plans. You may end up arranging two groups!

Unless otherwise requested all Group quotes will include the following:n Quality vehicles guaranteed to be less than three years oldn Free transfers on vehicle pick up from Airport or City to the United

Campervans and Alpha Campervans Depot using standard transfer procedures

n Free transfers on departure to the Airport or to an Airport Hotel using standard United Campervans and Alpha Campervans transfer proceduresn A pre-departure function for introduction to us, to the vehicles and

to driving in New Zealandn Unlimited kilometresn Goods & Services Tax (GST) of 15%n Road user charge / Diesel tax n Comprehensive Insurance with No Bond/Excess (except for a

$150 fuel bond). Overhead and under-body damage, single vehicle accident and vehicle roll over are all covered

n Demurrage costsn Cleaning fees and pre-departure vehicle preparation n One way fees where applicablen Extra driver fees n Snow chains where applicablen Complete vehicle living equipment kit for cooking, eating and sleeping n Multiple windscreen replacement n Tyre repair and/or replacementn Picnic table and chairs (1 chair for each passenger)n Cook Strait ferry where applicablen Complimentary New Zealand Travel Guide incorporating a Road Atlas

and United Campervans and Alpha Campervans vehicle instructions manual

n Holiday Park directories and other tourist informationn A freecall 0800 Helpline providing 24 hour roadside assistance


If required, we can also assist with reservations for camping parks, additional hotel accommodation and sightseeing activities for your group.

A final suggestion: At United Campervans and Alpha Campervans we hire bicycles and racks that can be fitted to any model vehicle. This makes Bicycle Clubs and associated organisations yet another potential source of business.

Benefit from our experience. Contact your account manager for further information.

The Group Tour market is a lucrative one and as And don’t leave the traditional sources of group business out of

21

Group Travel – Convoys

Interislander ferry bookingsWe can reserve and ticket all Interislander ferry bookings on behalf of your clients. While there are several crossings daily in each direction, Summer and Winter schedules do vary. When requesting bookings, clients should nominate a preferred departure time. The nearest available departure will then be reserved.

It is not always necessary to book a ferry in advance but we do recommend that your clients do so to avoid delay. Bookings are strongly advised during the high season October to April. It is advisable to reserve the ferry at the same time as you make your client’s vehicle reservation.

The following information is required when making ferry reservations:

1. Full names of all passengers (first and family names)

2. Number of adults

3. Number of children

4. Ages of children

5. Departure date

6. Preferred departure time

We recommend you access the Interislander website – www.interislander.co.nz for current information on scheduled services for any particular date.

Holiday Parks booking service United Campervans and Alpha

Campervans provide trade partners with an online booking and payment service for both individual or group clients at New Zealand Holiday Parks in conjunction with Wheelaway Holidays. The service is available as an option under ‘Additional products and services’ on the thl B2B booking site in the form of 5 night packages.

Selected Holiday Parks may be pre-booked or Open Dated Vouchers can be purchased and redeemed at over 100 Holiday Parks listed on the Wheelaway Holidays website.

Tourism Radio Travel Guide and Travel Apps As your clients drive through New Zealand this popular tour guide will tell them where they are, where to go

and what to do. Playing through the motorhome radio some of the features include:n Over 2200 points of interest – each day will be filled

with interesting information. All the local landmarks, scenic wonders, hidden gems and attractions are highlighted as they are approached.

n Learn all about the history of each area, the geography, the unique flora and fauna, Maori influence and culture.

n Get the local knowledge on the best things to see and do, the best places to stay and the best cafes, restaurants and wineries.

n Enjoy easy-listening music – in between all the great information be kept in a relaxed holiday mood with a selection of driving music.

Alternatively your clients can download a free United Campervans or Alpha Campervans New Zealand Travel Guide App. Both are available on itunes app store and at play.google. These guides have been created in conjunction with Tourism Radio and the visual information is accompanied by the normal Tourism Radio audio commentary.

Holiday Grocery Boxes For clients not wishing to visit a supermarket immediately on arrival, Holiday Grocery Boxes will cater for all culinary and dietary needs (including any food allergy or intolerance)

and deliver food for your client’s first 3 days in New Zealand just prior to pick up of the vehicle.

Orders are placed direct with Holiday Grocery Boxes on www.holidaygroceryboxes.co.nz. Online payment is to be made direct to Holiday Grocery Boxes at the time the order is placed.

H O L I D A Y SWheelaway

H O L I D A Y SWheelawayHoliday Parks booking

h elele

22

Cook Strait Ferry

Travelling in New ZealandWhile New Zealand provides well maintained and well signed roads throughout the country, driving conditions may not be the same as your clients may experience in their home countries. We recommend that drivers allow no more than 50 kilometres for each hour they wish to drive on any day. This takes into account the different conditions drivers will encounter in New Zealand and allows for stops tourists may make during the course of a normal day.

Fuel costsBecause of constantly changing world oil prices, fuel costs in New Zealand are difficult to predict. Should you require current information on New Zealand fuel costs refer to www.pricewatch.co.nz

Road user charges/diesel taxThe New Zealand Government imposes a road user charge or diesel tax on all motorhomes fueled by diesel. There is no charge for this tax until 30 September 2014. Please refer to page 17 for the fees that will apply from 01 October 2014 to 31 March 2015.

Northern Gateway Toll RoadThe Northern Gateway Toll Road is a 7.5km motorway extension just north of Auckland. The toll road offers hirers a more direct route than the scenic State Highway 17 when travelling to Northland destinations. United Campervans and Alpha Campervans will provide hirers with full information on the toll road and advise them regarding payment options. However, it is the client’s responsibility to make payment as required by Transit New Zealand. Refer to www.tollroad.govt.nz for full details.

Freedom Camping United Campervans and Alpha Campervans support the principles of New Zealand’s camping regulations and ask you to encourage your clients to do the same. As all of our vehicles are fully self contained they are able to camp at all places indicated below. For more information visit www.camping.org.nz

Where can I camp?Your clients should stay in Holiday Parks, Department of Conservation camping grounds or other designated areas. Camping in non designated areas may incur a fine up to a maximum amount of NZ$200.

Where can you camp?Fully Self

Contained Non self contained (no toilet, shower or grey water storage)

1. DOC Campsites Yes Yes

2. Holiday Parks Yes Yes

3. Designated camping sites with a toilet Yes Yes

4. Designated camping sites without a toilet Yes No

SITe

If in doubt, assume nothing – always ask here:

Travelling in New Zealand

23

General Information

Useful website links www.newzealand.com/travel All your clients require for planning their New Zealand holidays including a link to New Zealand’s i-Site Visitor Centres.

www.tollroad.govt.nz Full information on the Northern Gateway Toll Road heading north from Auckland. Where it is, all about the charges and how to pay.

www.aatravel.co.nz The Automobile Association of New Zealand’s list of 101 things that Kiwis most like to do.

www.maps.aa.co.nz/traffic/roadwatch An Automobile Association update on current road conditions throughout the country. Particularly useful during the winter period.

www.pricewatch.co.nzCurrent information on fuel costs in New Zealand.

www.metservice.co.nz The New Zealand Meteorological Service provides updates on current weather conditions.

www.ltsa.govt.nz/roadcode The New Zealand Road Code. All the regulations your clients need to know for safe driving in New Zealand.

www.police.govt.nz/safety/visitors.html Some safety tips from the New Zealand Police to help your clients enjoy their holiday in New Zealand.

www.farmersmarket.org.nz There’s no better place to find some of New Zealand’s natural fresh food or to meet the diverse cultures and nationalities of the “Kiwis” that produce it.

www.babyonthemove.co.nz Everything your clients may need to hire when travelling with an infant or young child in New Zealand.

www.tourismradio.co.nz Travel around New Zealand with your own personal tour guide. Free with United.

www.holidaygroceryboxes.co.nz Full provisions for the first 3 days of your motorhome holiday delivered right to your vehicle. Other packages also available.

www.interislander.co.nz For current information on the ferry services between the North and South Islands of New Zealand.

Following are all the contacts you need for information on Holiday Parks in New Zealand.

www.holidayparks.co.nz Holiday Accommodation Parks New Zealand (HAPNZ).

www.kiwiholidayparks.com Kiwi Holiday Parks.

www.top10.co.nz Top 10 Holiday Parks.

www.familyparks.co.nz Family Parks New Zealand.

www.doc.govt.nz For camping areas on conservation land. United encourages all motorhome travellers to respect the natural beauty of New Zealand by following basic conservation guidelines outlined by the Department of Conservation.

www.nativeparks.co.nz For those in a motorhome who want to enjoy some nights “freedom camping” in some of New Zealand’s most interesting motorhome havens.

www.camping.org.nz Information on where to camp and procedures to follow to ensure the guardianship and sustainable management of natural, man made and cultural resources for the benefit of all generations.

Industry discountsUnited Campervans and Alpha Campervans offer industry discounts to all bona fide travel industry personnel. The level of discount will depend on your ability to influence business for United Campervans and Alpha Campervans, season of travel, availability of fleet and the direction of travel requested.

Applications for industry hires can be made directly to [email protected] or through your local Account Manager.

Getting more informationAgent resources can be accessed via the Agent Information section of our website www.thlonline.com or www.thlimagelibrary.com Material on these sites include logos, vehicle images, cutaways, day/night layouts, current vehicle specification sheets and this document.

Useful website links Following are all the contacts you need for information on

24

General Information

Search for us on both Facebook to discover more about United Campervans and Alpha Campervans. Here you can receive the latest motorhome related news and updates from New Zealand and interact with other friends and followers of United.

Tourism Holdings Limited, Auckland – Head Office The Beach House Level 1, 83 Beach Road Auckland City P.O. Box 4293, Shortland Street Auckland 1140 New Zealand Telephone: +64 9 336 4299 Facsimile: +64 9 309 9269

n Telephone: 0800 759 919 or 0800 359 010

n United website: www.campervan.co.nz

n Email: [email protected]

n Facebook page: www.facebook.com/unitedcampervans

n For Agents only: Contact your Account Manager

Like us

united campervans and alpha campervans · the united campervans and alpha campervans brands are...

Documents