unity support plans instrument services
TRANSCRIPT
UNITY INSTRUMENT
SERVICES
Expand the quality service you currently receive from Unity™ Lab Services, and obtain unparalleled service across an extensive range of instrumentation.
Let our expertise complement yours.• Guaranteed access to highly-qualified, certified field service
representatives who possess OEM traceable talents
• Maximize service operations and reduce costs by optimizing your service requests, maintenance schedule, administration, and analytics
• Unity Lab Services focuses on scientific efficiency gains and makes instruments uptime its priority
Support Plans
unitylabservices.com
SUPPORT PLANS
Extended Warranty
Plan
Extended Warranty Plus Plan
Depot Basic Service
Plan
Basic Service
Plan
Comfort Plan
Full Service
Plan
Select Service
Plan
Qualification Support
Plan
RESOURCES
Technical Phone Support Assistance
Firmware/Software Updates
PREVENTIVE MAINTENANCE SERVICES
On-Site Preventive Maintenance
Depot Preventive Maintenance
Depot to Customer Shipping (Included)
Preventive Maintenance Parts Kit
CORRECTIVE SERVICES
Priority On-Site Support
On-Site Visits – Labour And Travel Discounted Discounted
Factory-Certified Parts Discounted Discounted Discounted
Depot Repair Service
ADD-ON SERVICES (ADDITIONAL COSTS)
Qualification Services
Additional Preventive Maintenance
Calibration Services
VALUE ADDED SERVICES
Multi Site/Multi Lab
Availability of Specialized Services
Applicable on all ULS Serviceable Instruments
FL49205_E 02/16M
unitylabservices.com©2016 Thermo Fisher Scientific Inc. All rights reserved. All trademarks are the property of Thermo Fisher Scientific and its subsidiaries. Not all products are available in all countries. Please consult your local sales representative for details.
Support Plans Extended Warranty Plan• Unlimited number of repairs with priority response• Includes labour, repair parts, and applicable travel
Extended Warranty Plus Plan• Unlimited number of on-site repair visits with priority response• Includes labour, travel and repair parts• Annual Preventive Maintenance (PM) visit• Includes Preventive Maintenance Kits
Depot Basic Service Plan• Annual Depot Preventive Maintenance • Includes service label and certificate
Basic Service Plan• On-site Preventive Maintenance (labour and travel included)• Includes service labels and certificates• Discount on labour, travel and repair parts for repair service
Comfort Plan• Unlimited on-site service support (labour and travel included)• On-site Preventive Maintenance • Discounted service repair parts• Includes service labels and certificates
Full Service Plan• Unlimited on-site service support (labour, travel and parts included)• On-site Preventive Maintenance • Includes service labels and certificates
Select Service Plan• Applicable to all services offered by Unity Lab Services• Discounted labour, travel and parts • Only one purchase order for multiple service visits• Controlled documentation for audit purposes• Tracking reports included
Qualification Support Plan• Installation Qualification (IQ)• Operation Qualification (OQ)• Performance Qualification (PQ)• Includes all labour and travel• Includes qualification documentation• Includes all standards/equipment to perform qualifications
Let our expertise complement yours.Reduce Costs
Increase Productivity
Drive Decisions
Maximize Resources
Boost Uptime
Simplify ServiceSimplify Service
Reduce Costs
Maximize Resources
Increase Productivity
Boost Uptime
Drive Decisions
Contact us now at [email protected]
or call 1-800-234-7437 and experience unparalleled service
across all of your instruments.