university of western sydney library client survey detailed data … · 2013. 7. 22. · university...

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University of Western Sydney

Library Client Survey

Detailed Data Report

October 2009

University of Western Sydney Library Survey

Results, October 2009Response Statistics

Total 7766

Which Campus Library do you use most?

Bankstown 1579

Blacktown 151

Campbelltown 1298

Hawkesbury 761

Parramatta 2383

Penrith (Allen) 602

Penrith (Ward) 839

Off Campus 138

Unspecified 15

What is your major area of study, research or

teaching?School of Communication Arts 453

School of Education 684

School of Humanities and Languages 477

School of Psychology 569

School of Social Sciences 407

School of Accounting 590

School of Economics and Finance 238

School of Law 477

School of Management 579

School of Marketing 252

Sydney Graduate School of Management 38

School of Biomedical and Health Services 625

School of Computing and Mathematics 180

School of Engineering 257

School of Medicine 146

School of Natural Sciences 551

School of Nursing and Midwifery 1089

UWSCollege 47

Research Institute/Centre/Group 67

Unspecified 40

What single category best describes you?

Undergraduate/UWSCollege 5982

Postgraduate 1291

Academic/Research Staff 246

General Staff 76

From another University 46

TAFE 55

Other 40

Unspecified 30

Are you an Offshore or Local student?

Offshore Student 879

Local Student 6633

Unspecified 254

How often do you come into the library?

Daily 1066

2–4 days a week 4737

Fortnightly 864

Monthly 322

Rarely (ie. A few times a year) 257

Never 46

© Insync Surveys

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University of Western Sydney Library Survey

Results, October 2009Response Statistics

Unspecified 474

How often do you access the Library online?

Daily 1657

2-4 days a week 4071

Fortnightly 1036

Monthly 324

Rarely (i.e. a few times a year) 182

Never 18

Unspecified 478

How often are you required to be on campus?

Daily 971

2-4 days a week 5908

Fortnightly 125

Monthly 49

Rarely (i.e. a few times a year) 156

Never 94

Unspecified 463

© Insync Surveys

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Library Client Survey Results, October 2009Weighted Performance IndexWeighted Performance Index

Facilities And Information Weighted

Communication Service Delivery

Facilities And

Equipment Library Staff

Information

Resources

Weighted

TotalCommunication Service Delivery Equipment Library Staff Resources Total

Weighting 15% 22% 18% 20% 25% 100%Weighting 15% 22% 18% 20% 25% 100%

October 2009 (7766) 77.4% 78.4% 74.3% 86.9% 80.7% 79.8%October 2009 (7766) 77.4% 78.4% 74.3% 86.9% 80.7% 79.8%

September 2007 (5604) 74.3% 78.4% 73.4% 85.6% 79.2% 78.5%September 2007 (5604) 74.3% 78.4% 73.4% 85.6% 79.2% 78.5%

Highest Performer in Database 79.8% 82.8% 78.0% 92.4% 79.0% 80.7%Highest Performer in Database 79.8% 82.8% 78.0% 92.4% 79.0% 80.7%

3rd Quartile 74.5% 77.5% 72.6% 84.3% 74.7% 76.2%3rd Quartile 74.5% 77.5% 72.6% 84.3% 74.7% 76.2%

Median 71.8% 75.6% 69.4% 82.2% 71.7% 74.3%Median 71.8% 75.6% 69.4% 82.2% 71.7% 74.3%

Lowest Performer in Database 62.7% 59.8% 53.4% 72.4% 55.6% 65.1%Lowest Performer in Database 62.7% 59.8% 53.4% 72.4% 55.6% 65.1%

© Insync Surveys

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Library Client Survey Results, October 2009Weighted Performance IndexWeighted Performance Index

100%100%100%100%

80%

100%

79.8% 78.5%

80%

100%W

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2nd Quartile79.8% 78.5%

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2nd Quartile

3rd Quartile

4th Quartile

79.8% 78.5%

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1st Quartile

2nd Quartile

3rd Quartile

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79.8% 78.5%

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79.8% 78.5%

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79.8% 78.5%

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79.8% 78.5%

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79.8% 78.5%

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1st Quartile

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79.8% 78.5%

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1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

79.8% 78.5%

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1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

79.8% 78.5%

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60%

80%

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1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

79.8% 78.5%

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80%

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1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

79.8% 78.5%

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1st Quartile

2nd Quartile

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0

79.8% 78.5%

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40%

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1st Quartile

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79.8% 78.5%

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2nd Quartile

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79.8% 78.5%

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20%

40%

60%

80%

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October 2009 (7766) September 2007 (5604)

We

igh

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Pe

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Ind

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1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

0

79.8% 78.5%

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20%

40%

60%

80%

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79.8% 78.5%

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1st Quartile

2nd Quartile

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4th Quartile

© Insync Surveys

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Library Client Survey Results, October 2009Overall how satisfied are you with the Library?Overall how satisfied are you with the Library?

7777

6

7

5.65 5.62

6

7

1st Quartile

2nd Quartile5.65 5.62

6

7

1st Quartile

2nd Quartile

3rd Quartile

5.65 5.62

5

6

7

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

5

6

7

Pe

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Me

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1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

5

6

7

Pe

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

5

6

7

Pe

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

4

5

6

7

Pe

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

4

5

6

7

Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

4

5

6

7

Pe

rfo

rma

nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

3

4

5

6

7

Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

3

4

5

6

7

Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

3

4

5

6

7

Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

3

4

5

6

7

Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

2

3

4

5

6

7

Pe

rfo

rma

nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

2

3

4

5

6

7

Pe

rfo

rma

nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

2

3

4

5

6

7

Pe

rfo

rma

nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

1

2

3

4

5

6

7

Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

1

2

3

4

5

6

7


Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

1

2

3

4

5

6

7


Pe

rfo

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nce

Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

5.65 5.62

1

2

3

4

5

6

7


Pe

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Me

an

1st Quartile

2nd Quartile

3rd Quartile

4th Quartile

© Insync Surveys

- 6-

Library Client Survey Results, October 2009

Best Practice Categories Graph

Best Practice Categories

5

4

3

1

2

1

2

3

4

5

6

7

Communication Service Delivery Facilities and Equipment Library Staff Information Resources

October 2009 (7766)

September 2007 (5604)

Highest

1st Quartile

Median

3rd Quartile

Lowest

© Insync Surveys - 7-



Communication

31

2

1

2

3

4

5

6

7

I am informed about Library services The Library web site provides useful information Library signage is clear

October 2009 (7766)


Highest

1st Quartile

Median

3rd Quartile

Lowest




Service Delivery

3

4

7

2

1

86

5

1

2

3

4

5

6

7

Opening hours meetmy needs

Books and articles Ihave requested fromother libraries and

campuses aredelivered promptly

Online enquiryservices (e.g. OnlineLibrarian, Contact

Us) meet my needs

Face-to-face enquiryservices meet my

needs

The items I’mlooking for on thelibrary shelves are

usually there

Library classes andonline tutorials helpme with my learningand research needs

The Libraryanticipates mylearning and

research needs

Self Service (e.g.self check loans,returns, requests,renewals, holds)meets my needs

October 2009 (7766)


Highest

1st Quartile

Median

3rd Quartile

Lowest




Facilities and Equipment

54

7

62

1

3

1

2

3

4

5

6

7

I can find a place in theLibrary to work in a

group when I need to

A computer is availablewhen I need one

Laptop facilities (e.g.desks, power) in the

Library meet my needs

I can get wirelessaccess in the Library

when I need to

Printing andphotocopying facilitiesin the Library meet my

needs

I can find a quiet placein the Library to study

when I need to

The Library is a goodplace to study

October 2009 (7766)


Highest

1st Quartile

Median

3rd Quartile

Lowest




Library Staff

32

14

1

2

3

4

5

6

7

Library staff treat me fairly and withoutdiscrimination

Library staff are approachable and helpfulLibrary staff provide accurate answers tomy enquiries

Library staff are readily available to assistme

October 2009 (7766)


Highest

1st Quartile

Median

3rd Quartile

Lowest




Information Resources

13 5 2

4

1

2

3

4

5

6

7

When I am away fromcampus I can access the

electronic Library resourcesand services I need

The library web site is easyto use

Information resourceslocated in the Library (e.g.

books, journals, DVDs)meet my learning and

research needs

Online resources (e.g.ejournals, databases,

ebooks) meet my learningand research needs

Course specific libraryresources meet my learning

needs

I can find library resourceseasily from vUWS sites

October 2009 (7766)


Highest

1st Quartile

Median

3rd Quartile

Lowest


University of Western Sydney Library Survey Results, October 2009

7766 Responses

Importance N/A

Mean Rank # %

Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.18 1 100 1.29%

Library staff provide accurate answers to my enquiries 6.14 2 139 1.79%

Library staff are readily available to assist me 6.04 3 110 1.42%

When I am away from campus I can access the electronic Library resources and services I need 6.00 4 147 1.89%

Library staff are approachable and helpful 5.87 5 105 1.35%

Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.81 6 260 3.35%

Books and articles I have requested from other libraries and campuses are delivered promptly 5.70 7 1572 20.24%

The items I’m looking for on the library shelves are usually there 5.66 8 256 3.30%

Library staff treat me fairly and without discrimination 5.63 9 129 1.66%

The library web site is easy to use 5.60 10 37 0.48%

Course specific library resources meet my learning needs 5.40 11 390 5.02%

I can find library resources easily from vUWS sites 5.38 12 222 2.86%

Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.29 13 1080 13.91%

Face-to-face enquiry services meet my needs 5.21 14 251 3.23%

The Library web site provides useful information 5.17 15 22 0.28%

Printing and photocopying facilities in the Library meet my needs 5.16 16 379 4.88%

I can get wireless access in the Library when I need to 5.03 17 1239 15.95%

Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.02 18 351 4.52%

Opening hours meet my needs 4.95 19 143 1.84%

The Library anticipates my learning and research needs 4.78 20 264 3.40%

I can find a quiet place in the Library to study when I need to 4.73 21 302 3.89%

I can find a place in the Library to work in a group when I need to 4.66 22 474 6.10%

A computer is available when I need one 4.65 23 338 4.35%

The Library is a good place to study 4.61 24 289 3.72%

Laptop facilities (e.g. desks, power) in the Library meet my needs 4.60 25 1083 13.95%

Library classes and online tutorials help me with my learning and research needs 4.40 26 694 8.94%

Library signage is clear 4.25 27 173 2.23%

I am informed about Library services 4.20 28 57 0.73%

N/A Responses


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — All Respondents

7766 Responses

Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean

Library staff provide accurate

answers to my enquiries6.50

Library staff treat me fairly and

without discrimination6.26

A computer is available when I

need one4.37


need one1.85

When I am away from campus I

can access the electronic Library

resources and services I need

6.50Library staff are approachable and

helpful6.08

I can get wireless access in the

Library when I need to4.99

The items I’m looking for on the

library shelves are usually there1.21

Library staff are approachable and

helpful6.49







Online resources (e.g. ejournals,

databases, ebooks) meet my

learning and research needs

6.49Library staff are readily available

to assist me5.94

I am informed about Library

services5.17

I can find a quiet place in the

Library to study when I need to1.09






5.91The Library anticipates my

learning and research needs5.20 The library web site is easy to use 0.86

Library staff are readily available

to assist me6.46

Self Service (e.g. self check loans,

returns, requests, renewals,

holds) meets my needs

5.87I can find a quiet place in the





0.83

The library web site is easy to use 6.42Face-to-face enquiry services

meet my needs5.83

Laptop facilities (e.g. desks,

power) in the Library meet my

needs

5.26I can find library resources easily

from vUWS sites0.83



Books and articles I have

requested from other libraries and

campuses are delivered promptly

5.70

Library classes and online tutorials

help me with my learning and

research needs

5.31I can find a place in the Library to

work in a group when I need to0.81

Course specific library resources

meet my learning needs6.34








Printing and photocopying

facilities in the Library meet my

needs

6.34The Library web site provides

useful information5.65 Library signage is clear 5.44

The Library is a good place to

study0.80

Factors rated top 10 in importance

© Insync Surveys- 14-


7766 Responses

Importance Performance

Mean Rank Mean Rank

Library staff provide accurate answers to my enquiries 6.50 1 6.05 3

When I am away from campus I can access the electronic Library resources and services I need 6.50 2 5.91 5

Library staff are approachable and helpful 6.49 3 6.08 2

Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 4 5.66 9

Library staff treat me fairly and without discrimination 6.46 5 6.26 1

Library staff are readily available to assist me 6.46 6 5.94 4

The library web site is easy to use 6.42 7 5.56 12

I can find a quiet place in the Library to study when I need to 6.35 8 5.26 23

Course specific library resources meet my learning needs 6.34 9 5.54 14

Printing and photocopying facilities in the Library meet my needs 6.34 10 5.63 11

Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.33 11 5.55 13

I can find library resources easily from vUWS sites 6.33 12 5.50 17

The Library is a good place to study 6.30 13 5.51 15

The Library web site provides useful information 6.26 14 5.65 10

The items I’m looking for on the library shelves are usually there 6.26 15 5.04 26

Face-to-face enquiry services meet my needs 6.24 16 5.83 7

A computer is available when I need one 6.22 17 4.37 28

Opening hours meet my needs 6.21 18 5.47 18

I can find a place in the Library to work in a group when I need to 6.20 19 5.39 20

Books and articles I have requested from other libraries and campuses are delivered promptly 6.19 20 5.70 8

I can get wireless access in the Library when I need to 6.13 21 4.99 27

Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.09 22 5.87 6

Laptop facilities (e.g. desks, power) in the Library meet my needs 6.01 23 5.26 22

The Library anticipates my learning and research needs 5.84 24 5.20 24

Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.80 25 5.50 16

Library signage is clear 5.74 26 5.44 19

I am informed about Library services 5.57 27 5.17 25

Library classes and online tutorials help me with my learning and research needs 5.56 28 5.31 21

Mean Importance Scores — All Respondents



7766 Responses

Performance Importance

Mean Rank Mean Rank





























Mean Performance Score — All Respondents



7766 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — All Respondents


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — All Respondents

7766 Responses

Performance Means x 10 Statements

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services

70 70 2 The Library web site provides useful information

69 69 3 Library signage is clear

68 68 4 Library classes and online tutorials help me with my learning and research needs

67 67 5 The Library anticipates my learning and research needs

66 66 6 Opening hours meet my needs

65 2422,27

21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly

64 28 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 11 1312,

25,26

18,23

2 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 15 14 6 7 10 62 10 Face-to-face enquiry services meet my needs

61 17 8 61 11 The items I’m looking for on the library shelves are usually there

60 16 60 12 The Library is a good place to study

59 59 13 I can find a quiet place in the Library to study when I need to

58 5 9 58 14 I can find a place in the Library to work in a group when I need to

57 3 57 15 A computer is available when I need one

56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs

55 55 17 I can get wireless access in the Library when I need to

54 54 18 Printing and photocopying facilities in the Library meet my needs

53 53 19 Library staff treat me fairly and without discrimination

52 52 20 Library staff are approachable and helpful

51 51 21 Library staff provide accurate answers to my enquiries

Imp

ort

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Me

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sx

10


50 50 22 Library staff are readily available to assist me

49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs

48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs

47 47 25 Course specific library resources meet my learning needs

46 46 26 I can find library resources easily from vUWS sites

45 45 27 When I am away from campus I can access the electronic Library resources and services I need

44 44 28 The library web site is easy to use

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

n

Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9

© Insync Surveys

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© Insync Surveys

- 18-

University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic


Bankstown (1579 Responses) Blacktown (151 Responses) Campbelltown (1298 Responses)

When I am away from campus I can access

the electronic Library resources and services

I need

6.58Library staff treat me fairly and without

discrimination6.40



I need

6.53

Library staff provide accurate answers to my

enquiries6.56 Library staff are approachable and helpful 6.40


enquiries6.51

Online resources (e.g. ejournals, databases,

ebooks) meet my learning and research

needs

6.54 Library staff are readily available to assist me 6.37Online resources (e.g. ejournals, databases,


needs

6.49

Library staff are approachable and helpful 6.53Library staff provide accurate answers to my


Library staff are readily available to assist me 6.52When I am away from campus I can access


I need

6.33 Library staff are readily available to assist me 6.48

Hawkesbury (761 Responses) Parramatta (2383 Responses) Penrith (Allen) (602 Responses)


enquiries6.60



needs

6.42 Library staff are approachable and helpful 6.49


enquiries6.42


enquiries6.49



needs

6.59When I am away from campus I can access


I need

6.41Online resources (e.g. ejournals, databases,


needs

6.45



I need

6.56 Library staff are approachable and helpful 6.39Library staff treat me fairly and without

discrimination6.45

Library staff treat me fairly and without

discrimination6.56


discrimination6.39 The library web site is easy to use 6.43

Penrith (Ward) (839 Responses) Off Campus (138 Responses)


enquiries6.60



I need

6.70

Library staff are approachable and helpful 6.59Online resources (e.g. ejournals, databases,


needs

6.66

Library staff are readily available to assist me 6.56 The library web site is easy to use 6.61



I need

6.55Library staff provide accurate answers to my

enquiries6.49


discrimination6.53

I can find library resources easily from vUWS

sites6.48

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic




discrimination6.33


discrimination6.13


discrimination6.27

Library staff are approachable and helpful 6.08 Library staff are approachable and helpful 6.07Library staff provide accurate answers to my

enquiries6.09


enquiries6.06





I need

5.98 Face-to-face enquiry services meet my needs 5.96 Library staff are readily available to assist me 6.03

Self Service (e.g. self check loans, returns,

requests, renewals, holds) meets my needs5.90 Library staff are readily available to assist me 5.94



I need

6.00



discrimination6.46


discrimination6.08


discrimination6.36

Library staff are approachable and helpful 6.23 Library staff are approachable and helpful 5.96 Library staff are approachable and helpful 6.21


enquiries6.17


enquiries5.92


enquiries6.07


requests, renewals, holds) meets my needs6.06 Library staff are readily available to assist me 5.82 Library staff are readily available to assist me 5.99



I need

5.82 Face-to-face enquiry services meet my needs 5.92



discrimination6.40


enquiries6.30

Library staff are approachable and helpful 6.19Library staff treat me fairly and without

discrimination6.26


enquiries6.14 Library staff are readily available to assist me 6.24

Library staff are readily available to assist me 6.01 Library staff are approachable and helpful 6.19


requests, renewals, holds) meets my needs5.95



I need

6.03

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic



A computer is available when I need one 2.23 A computer is available when I need one 1.20 A computer is available when I need one 1.42

The items I’m looking for on the library

shelves are usually there1.46

I can get wireless access in the Library when

I need to0.81


I need to1.18


I need to1.39





I can find a quiet place in the Library to

study when I need to1.34

Laptop facilities (e.g. desks, power) in the

Library meet my needs0.70



I can find a place in the Library to work in a

group when I need to0.94



needs

0.61 Opening hours meet my needs 0.82









The library web site is easy to use 0.86The items I’m looking for on the library






needs

0.81I can find a place in the Library to work in a





I need to0.78


I need to1.05


I need to0.99


A computer is available when I need one 2.05 A computer is available when I need one 1.41


shelves are usually there1.33 The library web site is easy to use 1.24


I need to1.32


sites1.11

The library web site is easy to use 0.98Course specific library resources meet my

learning needs1.08


sites0.92


I need to1.06

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Bankstown

1579 Responses





6.58Library staff treat me fairly and



need one4.08


need one2.23




helpful6.08








6.54Library staff provide accurate







helpful6.53









to assist me6.52




5.90I am informed about Library

services5.17

I can find a place in the Library to





to assist me5.90

The Library anticipates my

learning and research needs5.19


study0.89


meet my needs5.82



needs


from vUWS sites0.88





needs

5.75



research needs

5.35




0.88

Information resources located in

the Library (e.g. books, journals,

DVDs) meet my learning and

research needs

6.43









research needs

0.87






5.67 Opening hours meet my needs 5.46Course specific library resources





1579 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Bankstown



1579 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Bankstown



1579 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Which Campus Library do you use most? - Bankstown


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Bankstown

1579 Responses







66 27 21 66 6 Opening hours meet my needs

65 1324,28


64 1112,26

23,25

7,18

64 Median 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 15 14 6 2 10 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 17 8 62 10 Face-to-face enquiry services meet my needs

61 16 61 11 The items I’m looking for on the library shelves are usually there

60 60 12 The Library is a good place to study

59 5 9 59 13 I can find a quiet place in the Library to study when I need to

58 3 58 14 I can find a place in the Library to work in a group when I need to

57 57 15 A computer is available when I need one







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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Blacktown

151 Responses







need one4.79


need one1.20


helpful6.40


helpful6.07






to assist me6.37









Face-to-face enquiry services

meet my needs5.96



needs

5.30



needs

0.70





to assist me5.94






0.61







services5.38




research needs

0.60



needs

6.25




5.82



research needs

5.39 The library web site is easy to use 0.59









research needs

5.48



needs

0.54


meet my needs6.21




5.79 Library signage is clear 5.51 Opening hours meet my needs 0.52

The library web site is easy to use 6.21



needs


from vUWS sites5.53






151 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Blacktown

© Insync Surveys


151 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Blacktown



151 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Which Campus Library do you use most? - Blacktown


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Blacktown

151 Responses








65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly

64 2219,20

64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

6313,27

21 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

6224,28

2,18

7 10 62 10 Face-to-face enquiry services meet my needs

61 236,25

12 61 Median 11 The items I’m looking for on the library shelves are usually there

60 1511,17

16 26 14 8 60 12 The Library is a good place to study


58 5 9,3 58 14 I can find a place in the Library to work in a group when I need to


56 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs

55 1 55 17 I can get wireless access in the Library when I need to





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43 43

42 42

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Campbelltown

1298 Responses








need one4.91


need one1.42













helpful6.08






helpful6.49


to assist me6.03


services5.23




to assist me6.48





learning and research needs5.23 Opening hours meet my needs 0.82






5.94



needs

5.36




0.77


meet my needs5.90



research needs

5.36Course specific library resources





work in a group when I need to5.77 Opening hours meet my needs 5.38




research needs

0.73




research needs

6.38





Library to study when I need to5.50 The library web site is easy to use 0.72



The Library web site provides


I can find library resources easily

from vUWS sites0.72




1298 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Campbelltown



1298 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Campbelltown



1298 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Which Campus Library do you use most? - Campbelltown


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Campbelltown

1298 Responses








65 2422,27

20,21


64 1323,

25,26

12,

18,28 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 15 11 2 14 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs




59 5 59 13 I can find a quiet place in the Library to study when I need to



56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs

55 1 4 55 17 I can get wireless access in the Library when I need to





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43 43

42 42

41 41

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39 39

38 38

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36 36

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33 33

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Hawkesbury

761 Responses







need one4.73


need one1.51


helpful6.59


helpful6.23











services5.33 The library web site is easy to use 0.86




6.56









0.81




to assist me6.05






to assist me6.54




6.03



research needs


from vUWS sites0.77




needs

6.03 Library signage is clear 5.52Course specific library resources





research needs

6.44Face-to-face enquiry services

meet my needs6.00

Online enquiry services (e.g.

Online Librarian, Contact Us)

meet my needs

5.55




research needs

0.73







needs


useful information0.61



needs

6.41The Library is a good place to

study5.84


from vUWS sites5.62






761 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Hawkesbury



761 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Hawkesbury



761 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Which Campus Library do you use most? - Hawkesbury


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Hawkesbury

761 Responses







66 24 2720,21



64 2623,25

2,13

18 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 11 67,12


62 15 17 14 8 62 10 Face-to-face enquiry services meet my needs




58 9,3 58 14 I can find a place in the Library to work in a group when I need to








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33 33

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Parramatta

2383 Responses








need one4.31


need one1.84




helpful5.96















helpful6.39


to assist me5.82










5.82I can get wireless access in the





to assist me6.37





services5.03


study1.01


meet my needs5.70





needs





research needs



study6.30




5.57



needs

5.24




0.85







study5.28


from vUWS sites0.84




2383 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Parramatta



2383 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Parramatta



2383 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Which Campus Library do you use most? - Parramatta


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Parramatta

2383 Responses









64 2422,27

21 20 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 13 12 2618,28

63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 623,25

2 10 62 Median 10 Face-to-face enquiry services meet my needs

61 15 1114,17

61 11 The items I’m looking for on the library shelves are usually there











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43 43

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Penrith (Allen)

602 Responses



helpful6.49




need one3.96


need one2.13




helpful6.21



needs












needs

1.12




to assist me5.99






meet my needs5.92






to assist me6.42









6.40




5.82The items I’m looking for on the










services5.26


study0.93




research needs




study5.28


from vUWS sites0.86


from vUWS sites6.25




5.60



research needs

5.34




0.85




602 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Penrith (Allen)



602 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Penrith (Allen)



602 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Which Campus Library do you use most? - Penrith (Allen)


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Penrith (Allen)

602 Responses








65 24 21 20 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly

64 28 27 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

6323,26


62 13 11 12 18 2 7 10 62 Median 10 Face-to-face enquiry services meet my needs

61 15 14 6 61 11 The items I’m looking for on the library shelves are usually there

60 17 8 60 12 The Library is a good place to study










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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Penrith (Ward)

839 Responses







need one4.15


need one2.05


helpful6.59


helpful6.19






to assist me6.56











to assist me6.01








5.95



needs


from vUWS sites0.92




6.49









meet my needs5.86



research needs




meet my learning needs6.43 Opening hours meet my needs 5.83 Library signage is clear 5.38




0.79




research needs

6.40





from vUWS sites5.47



needs

0.76


from vUWS sites6.39




research needs




needs

0.74




839 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Penrith (Ward)



839 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Penrith (Ward)



839 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Which Campus Library do you use most? - Penrith (Ward)


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Penrith (Ward)

839 Responses







66 22 21 20 66 6 Opening hours meet my needs

65 28 24 27 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly

64 11 2613,25


632,18

6 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 15 1712,14


61 61 11 The items I’m looking for on the library shelves are usually there



58 5 3 9 58 14 I can find a place in the Library to work in a group when I need to








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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Off Campus

138 Responses








need one4.68


need one1.41








The library web site is easy to use 6.61Library staff are readily available

to assist me6.24




from vUWS sites1.11




helpful6.19



research needs




from vUWS sites6.48









helpful6.47


meet my needs5.84


services5.05




to assist me6.45














study5.17




0.93













research needs

6.30




research needs

5.63



needs

5.19



needs

0.85




138 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Which Campus Library do you use most? - Off Campus



138 Responses


Mean Rank Mean Rank





























Mean Performance Score — Which Campus Library do you use most? - Off Campus



138 Responses

Gap Importance

Mean Rank Mean Rank



























Face-to-face enquiry services meet my needs -0.10 27 5.73 22

Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.18 28 5.65 23

Mean Gap Scores — Which Campus Library do you use most? - Off Campus


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Off Campus

138 Responses






67 24 27 67 5 The Library anticipates my learning and research needs

66 28 66 6 Opening hours meet my needs

65 2620,22



63 2 23 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 62 10 Face-to-face enquiry services meet my needs

61 15 17 13 14 61 Median 11 The items I’m looking for on the library shelves are usually there

60 16 18 9 7 60 12 The Library is a good place to study


58 58 14 I can find a place in the Library to work in a group when I need to

578,10

57 15 A computer is available when I need one

56 1 3 6 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs


54 4 54 18 Printing and photocopying facilities in the Library meet my needs




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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

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- 61-


What is your major area of study, research or teaching?

School of Communication Arts (453

Responses)School of Education (684 Responses)

School of Humanities and Languages (477

Responses)

Library staff are approachable and helpful 6.57When I am away from campus I can access


I need


enquiries6.56


enquiries6.56



needs



discrimination6.53


enquiries6.57



I need

6.55

Library staff are readily available to assist me 6.51 Library staff are approachable and helpful 6.56 Library staff are readily available to assist me 6.54



I need

6.46 Library staff are readily available to assist me 6.54Library staff treat me fairly and without

discrimination6.52

School of Psychology (569 Responses) School of Social Sciences (407 Responses) School of Accounting (590 Responses)



needs


enquiries6.62


discrimination6.34



I need

6.69 Library staff are approachable and helpful 6.55 Library staff are approachable and helpful 6.34

The library web site is easy to use 6.61When I am away from campus I can access


I need

6.53 The Library is a good place to study 6.32


enquiries6.58


discrimination6.51


enquiries6.32

Library staff are approachable and helpful 6.56 The library web site is easy to use 6.50 Library staff are readily available to assist me 6.30

School of Economics and Finance (238

Responses)School of Law (477 Responses) School of Management (579 Responses)



needs


enquiries6.63



I need

6.53



I need



needs


enquiries6.48


enquiries6.29



I need


The library web site is easy to use 6.24 Library staff are readily available to assist me 6.54Online resources (e.g. ejournals, databases,


needs

6.43

Library staff are approachable and helpful 6.24 Library staff are approachable and helpful 6.53 The library web site is easy to use 6.42

School of Marketing (252 Responses)Sydney Graduate School of Management (38

Responses)

School of Biomedical and Health Services

(625 Responses)


enquiries6.43


enquiries6.43


discrimination6.50

Library staff are readily available to assist me 6.43 Library staff are approachable and helpful 6.39Library staff provide accurate answers to my

enquiries6.49

Library staff are approachable and helpful 6.38 Library staff are readily available to assist me 6.39 Library staff are readily available to assist me 6.49



needs



I need



discrimination6.36


discrimination6.37



I need

6.43

Unique Factors




School of Computing and Mathematics (180

Responses)School of Engineering (257 Responses) School of Medicine (146 Responses)

The library web site is easy to use 6.32Library staff provide accurate answers to my

enquiries6.36



needs

6.60


discrimination6.32 Library staff are approachable and helpful 6.34



I need

6.57

Library staff are readily available to assist me 6.28 The library web site is easy to use 6.32The items I’m looking for on the library




Course specific library resources meet my

learning needs6.49


I need to6.26


discrimination6.30


sites6.47

School of Natural Sciences (551 Responses)School of Nursing and Midwifery (1089

Responses)UWSCollege (47 Responses)



needs



I need

6.59I can find a quiet place in the Library to



enquiries6.54



needs


Library staff are approachable and helpful 6.52 Library staff are approachable and helpful 6.55 Library staff are readily available to assist me 6.33



I need


enquiries6.54


discrimination6.31


discrimination6.50


discrimination6.53

Printing and photocopying facilities in the


Research Institute/Centre/Group (67

Responses)



needs

6.76



I need

6.67


enquiries6.55


Library staff are approachable and helpful 6.41

Unique Factors







Responses)


discrimination6.38


discrimination6.39


discrimination6.37



enquiries6.08


enquiries6.11


enquiries6.09

Library staff are readily available to assist me 5.94Self Service (e.g. self check loans, returns,

requests, renewals, holds) meets my needs5.98 Library staff are readily available to assist me 6.02





I need



I need

5.90



discrimination6.43


discrimination6.33


discrimination5.98


enquiries6.17 Library staff are approachable and helpful 6.09 Library staff are approachable and helpful 5.95


enquiries6.08


enquiries5.87



I need

6.14Self Service (e.g. self check loans, returns,




I need

5.85



I need





discrimination6.10


discrimination6.25


discrimination6.23



I need





enquiries5.98

Library staff are readily available to assist me 5.76Library staff provide accurate answers to my

enquiries5.96



I need

5.93



I need

5.75 Library staff are readily available to assist me 5.82 Library staff are readily available to assist me 5.92


Responses)


(625 Responses)


discrimination5.95 Library staff are readily available to assist me 6.00


discrimination6.30


enquiries5.79



Library staff are approachable and helpful 5.71Self Service (e.g. self check loans, returns,



enquiries6.11

Library staff are readily available to assist me 5.70 Library staff are approachable and helpful 5.84 Library staff are readily available to assist me 6.05



I need



I need

5.82Self Service (e.g. self check loans, returns,


Unique Factors







discrimination6.21


discrimination6.21


discrimination6.21


enquiries6.01


enquiries6.05


enquiries5.96



I need

5.95

Library staff are readily available to assist me 5.96 Library staff are readily available to assist me 5.95 Library staff are approachable and helpful 5.90



I need

5.80 Face-to-face enquiry services meet my needs 5.86Self Service (e.g. self check loans, returns,





discrimination6.39


discrimination6.21


discrimination6.24

Library staff are approachable and helpful 6.15 Library staff are approachable and helpful 6.13I can find a quiet place in the Library to



enquiries6.13


enquiries6.09


enquiries5.98


requests, renewals, holds) meets my needs6.01 Library staff are readily available to assist me 5.99 Library staff are readily available to assist me 5.95



I need



Responses)


discrimination6.25


Library staff are readily available to assist me 5.90

Books and articles I have requested from

other libraries and campuses are delivered

promptly

5.90


enquiries5.88

Unique Factors







Responses)



I need to1.44








I need to1.35


I need to1.25

The library web site is easy to use 0.99I can find a quiet place in the Library to





sites0.88



Information resources located in the Library

(e.g. books, journals, DVDs) meet my


0.96












I need to1.24




I need to1.37





The Library is a good place to study 1.10 The library web site is easy to use 1.01I can get wireless access in the Library when

I need to0.92











I need to1.18






shelves are usually there1.10 Opening hours meet my needs 1.29



The Library is a good place to study 1.03I can get wireless access in the Library when

I need to1.18


I need to1.07


Responses)


(625 Responses)

A computer is available when I need one 1.71I can get wireless access in the Library when

I need to1.85 A computer is available when I need one 1.58


I need to1.27




I need to1.13


study when I need to1.19 The Library is a good place to study 1.33




group when I need to1.19 A computer is available when I need one 1.32








learning needs0.81

Unique Factors






A computer is available when I need one 1.39 A computer is available when I need one 2.04The items I’m looking for on the library







I need to1.34




study when I need to1.15 Opening hours meet my needs 1.26

The Library is a good place to study 0.76The items I’m looking for on the library

shelves are usually there1.03 A computer is available when I need one 1.19

The library web site is easy to use 0.76Printing and photocopying facilities in the






A computer is available when I need one 1.64 A computer is available when I need one 1.60I can get wireless access in the Library when

I need to1.42







The library web site is easy to use 0.90Online resources (e.g. ejournals, databases,


needs

0.95Course specific library resources meet my

learning needs0.97


I need to0.88


I need to0.93



I need

0.97



needs

0.81I can find library resources easily from vUWS

sites0.90 A computer is available when I need one 0.95


Responses)


I need to1.41




needs

1.22






1.05

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Communication Arts

453 Responses



helpful6.57




need one4.14


need one1.97




helpful6.17














to assist me6.51


to assist me5.94






6.46




5.92



needs


from vUWS sites0.88


Library to study when I need to6.43 Opening hours meet my needs 5.86



research needs






6.40




5.81 The library web site is easy to use 5.36Course specific library resources





meet my needs5.78





needs

0.73




work in a group when I need to5.74 Library signage is clear 5.43




0.71





research needs


from vUWS sites5.45




© Insync Surveys


453 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Communication Arts



453 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Communication Arts



453 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Communication Arts


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Communication Arts

453 Responses









64 11 2813,25


63 26 1814,23


62 172,12













Imp

ort

an

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Me

an

sx

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

- 72-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Education

684 Responses








need one4.07


need one2.31





helpful6.12














helpful6.56




5.98



needs




to assist me6.54











to assist me5.96





needs

1.04












meet my needs5.86


services5.26


from vUWS sites0.88


from vUWS sites6.47



needs

5.74



research needs

5.36




research needs

0.87




research needs




study5.49




0.87




684 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Education



684 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Education



684 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Education


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Education

684 Responses







66 24 2720,21

66 6 Opening hours meet my needs

65 2523,

26,2822 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly

64 15 11 13 14 18 7 64 Median 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

636,12

2 10 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Media

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© Insync Surveys

Imp

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Me

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© Insync Surveys

- 77-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Humanities and Languages

477 Responses







need one4.19


need one1.99


helpful6.55


helpful6.17















to assist me6.54


to assist me6.02










5.90



needs

5.22




research needs

0.96





meet my needs5.89


services5.23












0.91




research needs

6.41



needs

5.66



research needs


from vUWS sites0.91







from vUWS sites5.40 The library web site is easy to use 0.88









needs

0.79




477 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Humanities and Languages



477 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Humanities and Languages



477 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Humanities and Languages


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Humanities and Languages

477 Responses








6524,28


64 13 25 23 7 10 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 11 262,12














Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Media

n


© Insync Surveys

Imp

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Me

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© Insync Surveys

- 82-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Psychology

569 Responses








need one4.05


need one2.41










The library web site is easy to use 6.61Library staff are approachable and

helpful6.16















helpful6.56


to assist me6.01


services5.12


study1.10


to assist me6.56











meet my needs5.96






0.92







study5.34 The library web site is easy to use 0.87






5.77



needs







research needs

6.50



needs

5.77



research needs


from vUWS sites0.86



569 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Psychology



569 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Psychology



569 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Psychology


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Psychology

569 Responses






6724


66 28 2220,21


65 15 13 11 2623,25

7 19 65 Median 7 Books and articles I have requested from other libraries and campuses are delivered promptly















Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

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© Insync Surveys

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ort

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Me

an

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10

© Insync Surveys

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Social Sciences

407 Responses







need one3.96


need one2.23


helpful6.55


helpful6.09



















5.98



needs













to assist me5.91




from vUWS sites0.95


to assist me6.49





services5.17




0.87


from vUWS sites6.41


meet my needs5.80





needs

0.86




research needs





research needs







needs

5.67



meet my needs






407 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Social Sciences



407 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Social Sciences



407 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Social Sciences


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Social Sciences

407 Responses







6620,21


65 28 2422,27


64 1125,26


632,18


62 15 13 146,12













Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

n


© Insync Surveys

Imp

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Me

an

sx

10

© Insync Surveys

- 93-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Accounting

590 Responses







need one4.46


need one1.55


helpful6.34


helpful5.95






study6.32

















to assist me6.30


to assist me5.82








6.27





services5.15


study0.90



needs


meet my needs5.73



needs











needs

0.75






5.60



research needs

5.33



needs

0.71









0.70




590 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Accounting



590 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Accounting



590 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Accounting


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Accounting

590 Responses










63 1218,24

22,27

20,21


62 1326,28

62 10 Face-to-face enquiry services meet my needs

61 14 623,25

2 61 Median 11 The items I’m looking for on the library shelves are usually there

60 15 11 17 7 10 8 60 12 The Library is a good place to study



57 4 3 57 15 A computer is available when I need one







Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

n


© Insync Surveys

Imp

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Me

an

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10

© Insync Surveys

- 98-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Economics and Finance

238 Responses








need one4.57


need one1.55





helpful6.03














to assist me5.76


services4.97




helpful6.24







study1.03


to assist me6.21


meet my needs5.70






0.99















5.59



research needs


from vUWS sites0.93



needs






from vUWS sites6.18



needs

5.46 Library signage is clear 5.20




research needs

0.90




238 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Economics and Finance



238 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Economics and Finance



238 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Economics and Finance


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Economics and Finance

238 Responses











62 1311,12

2623,

25,2818 10 22 20 19 62 Median 10 Face-to-face enquiry services meet my needs

61 15 17 6 2 61 11 The items I’m looking for on the library shelves are usually there











Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

n


© Insync Surveys

Imp

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Me

an

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10

© Insync Surveys

- 103-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Law

477 Responses







need one4.26


need one2.10




6.59












helpful5.98






to assist me6.54


answers to my enquiries5.96 Opening hours meet my needs 5.02 Opening hours meet my needs 1.29


helpful6.53


to assist me5.82













study1.17






services5.11




meet my learning needs6.43 The library web site is easy to use 5.69





needs

0.93




meet my needs5.69



research needs


from vUWS sites0.85


study6.42




study5.26




research needs

0.83




477 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Law



477 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Law



477 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Law


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Law

477 Responses







66 2421,27



64 15 13 11 12 1823,26

25 64 Median 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 6 14 2 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

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© Insync Surveys

Imp

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Me

an

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10

© Insync Surveys

- 108-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Management

579 Responses








need one4.43


need one1.86




helpful6.03


services5.00




helpful6.47










6.43









to assist me5.92






to assist me6.42


meet my needs5.79











study0.90



needs

6.39




5.71



research needs


from vUWS sites0.82









needs

0.77


study6.33



needs

5.61



needs

5.33




0.73




579 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Management



579 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Management



579 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Management


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Management

579 Responses








65 2720,21

65 7 Books and articles I have requested from other libraries and campuses are delivered promptly

64 13 28 18 24 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 15 14 12 26 25 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 11 6,2 23 10 62 10 Face-to-face enquiry services meet my needs












Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

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© Insync Surveys

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Me

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10

© Insync Surveys

- 113-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Marketing

252 Responses







need one4.49


need one1.71


to assist me6.43




services4.79




helpful6.38


helpful5.71









to assist me5.70

















6.33




5.56



research needs

5.03



needs

0.89



needs

6.31







study0.86




meet my needs5.48



meet my needs



study6.23






from vUWS sites0.85




meet my learning needs5.43 Library signage is clear 5.25 Opening hours meet my needs 0.83




252 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Marketing



252 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Marketing



252 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Marketing


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Marketing

252 Responses









64 2420,22



62 15 14 1126,28

12 62 Median 10 Face-to-face enquiry services meet my needs

61 17 623,25

2,10









53 1 53 19 Library staff treat me fairly and without discrimination



Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

- 118-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - Sydney Graduate School of Management

38 Responses





to assist me6.00






helpful6.39








to assist me6.39







study1.33





helpful5.84


study4.73


need one1.32






5.82 Opening hours meet my needs 4.77The items I’m looking for on the











needs

1.28




needs

5.68



needs



need one6.29


from vUWS sites5.62


need one4.96





needs








meet my needs5.42



research needs

5.04




1.03




38 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - Sydney Graduate School of Management



38 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - Sydney Graduate School of Management



38 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - Sydney Graduate School of Management


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - Sydney Graduate School of Management

38 Responses









64 2419,

20,27

21,22


63 17 15 28 18 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 16 25 32,26

62 Median 10 Face-to-face enquiry services meet my needs

6112,13












Imp

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Me

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10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

- 123-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Biomedical and Health Services

625 Responses







need one4.71


need one1.58




helpful6.15






to assist me6.49




services5.20




helpful6.47


to assist me6.05








6.43











research needs

6.41




5.93



needs

5.25




research needs

0.77





meet my needs5.91



research needs

5.31




0.76








needs

0.71







meet my needs

5.50



needs

0.69



needs


meet my learning needs5.51 Opening hours meet my needs 0.68




625 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Biomedical and Health Services



625 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Biomedical and Health Services



625 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Biomedical and Health Services


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Biomedical and Health Services

625 Responses








65 2220,21


64 1323,24


63 15 11 2518,26

12,14







57 9,3 57 15 A computer is available when I need one







Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Computing and Mathematics

180 Responses


The library web site is easy to use 6.32Library staff treat me fairly and



need one4.61


need one1.39




helpful6.07


services5.10




to assist me6.28





research needs






to assist me5.96



needs


study0.76









study6.24




5.67 Library signage is clear 5.22I can get wireless access in the



helpful6.24


meet my needs5.66








6.22



needs

5.64



meet my needs

5.32



needs

0.71



needs

6.22







from vUWS sites0.65











180 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Computing and Mathematics



180 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Computing and Mathematics



180 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Computing and Mathematics


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Computing and Mathematics

180 Responses










63 17 28 22 21 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 13 14 12 18 27 20 62 10 Face-to-face enquiry services meet my needs

61 266,23,

25

2,24

61 Median 11 The items I’m looking for on the library shelves are usually there

60 15 117,10

60 12 The Library is a good place to study




56 5,3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs






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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Engineering

257 Responses







need one3.97


need one2.04


helpful6.34


helpful6.11



needs

4.67



needs

1.29

The library web site is easy to use 6.32Library staff provide accurate







to assist me6.32


to assist me5.95








meet my needs5.86





needs

1.00




6.28





work in a group when I need to5.13 The library web site is easy to use 0.97



needs

6.26





services5.13

















5.51



research needs

5.19




research needs

0.82


study6.21




5.49 Opening hours meet my needs 5.20The Library is a good place to

study0.82




257 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Engineering



257 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Engineering



257 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Engineering


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Engineering

257 Responses










6318,28


62 13 23 12 62 10 Face-to-face enquiry services meet my needs

6111,14

17 25 2 10 61 Median 11 The items I’m looking for on the library shelves are usually there




57 5 9,3 57 15 A computer is available when I need one







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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Medicine

146 Responses









research needs


















services4.99 Opening hours meet my needs 1.26




helpful5.90




need one1.19


from vUWS sites6.47









helpful6.45




5.88A computer is available when I

need one5.08


from vUWS sites0.93

Opening hours meet my needs 6.43Library staff are readily available

to assist me5.83 Opening hours meet my needs 5.17



needs

0.89




meet my needs5.81



needs

5.24



needs

0.83






5.67



needs














research needs

0.75



146 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Medicine



146 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Medicine



146 Responses

Gap Importance

Mean Rank Mean Rank



























Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs -0.01 27 5.54 26

Library classes and online tutorials help me with my learning and research needs -0.07 28 4.74 28

Mean Gap Scores — What is your major area of study, research or teaching? - School of Medicine


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Medicine

146 Responses







6624,27



64 6 13 22 20 21 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 17 1512,28

63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

622,23


6116,18












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47 4 47 25 Course specific library resources meet my learning needs




43 43

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Natural Sciences

551 Responses








need one4.58


need one1.64




helpful6.15


services5.19




helpful6.52








6.50











to assist me5.99



research needs

5.38




0.81


to assist me6.44







from vUWS sites0.77


meet my needs5.96



needs





needs

6.38



needs

5.89 Library signage is clear 5.45I can find a quiet place in the





research needs

6.37




5.83



meet my needs

5.49




research needs

0.69







from vUWS sites5.50






551 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Natural Sciences



551 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Natural Sciences



551 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Natural Sciences


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Natural Sciences

551 Responses










63 11 26 132,12














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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Nursing and Midwifery

1089 Responses








need one4.58


need one1.60





helpful6.13






helpful6.55








0.95




to assist me5.99


services5.31











from vUWS sites0.90





5.96



research needs




to assist me6.51


meet my needs5.93



needs



from vUWS sites6.44



needs





research needs

0.83











needs




meet my needs





1089 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - School of Nursing and Midwifery



1089 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - School of Nursing and Midwifery



1089 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What is your major area of study, research or teaching? - School of Nursing and Midwifery


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Nursing and Midwifery

1089 Responses








65 28 2220,21


6423,26


636,13

2,12


62 157,14













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41 41

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - UWSCollege

47 Responses











helpful6.36





needs

4.89



needs

1.20


to assist me6.33




need one5.00






to assist me5.95






0.97



needs


meet my needs5.86



research needs


need one0.95


study6.21


helpful5.83




5.12




0.88




study5.77



meet my needs

5.17




research needs

0.86




research needs








6.11



needs

5.73 The library web site is easy to use 5.21I can find library resources easily

from vUWS sites0.63




6.09 Opening hours meet my needs 5.58The Library anticipates my





0.58




47 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - UWSCollege



47 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - UWSCollege

© Insync Surveys


47 Responses

Gap Importance

Mean Rank Mean Rank




























I am informed about Library services -0.02 28 5.38 28

Mean Gap Scores — What is your major area of study, research or teaching? - UWSCollege


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - UWSCollege

47 Responses












61 17 1625,27

24 23 7 61 Median 11 The items I’m looking for on the library shelves are usually there




57 5 11 8 57 15 A computer is available when I need one



54 9 1 54 18 Printing and photocopying facilities in the Library meet my needs




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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - Research Institute/Centre/Group

67 Responses















helpful6.00


need one4.42 The library web site is easy to use 1.35




to assist me5.90






1.22










helpful6.41





needs

4.97




research needs

1.05


to assist me6.39





study5.00


from vUWS sites0.99




research needs

6.34











meet my needs5.59 Library signage is clear 5.10


need one0.91







services5.10




0.84




from vUWS sites6.19



meet my needs





67 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What is your major area of study, research or teaching? - Research Institute/Centre/Group



67 Responses


Mean Rank Mean Rank





























Mean Performance Score — What is your major area of study, research or teaching? - Research Institute/Centre/Group



67 Responses

Gap Importance

Mean Rank Mean Rank




























I can find a place in the Library to work in a group when I need to -0.55 28 4.63 28

Mean Gap Scores — What is your major area of study, research or teaching? - Research Institute/Centre/Group


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - Research Institute/Centre/Group

67 Responses





68 24 68 4 Library classes and online tutorials help me with my learning and research needs

6727

67 5 The Library anticipates my learning and research needs








59 9 8 59 Median 13 I can find a quiet place in the Library to study when I need to





54 13 12 18 54 18 Printing and photocopying facilities in the Library meet my needs


52 3 4 52 20 Library staff are approachable and helpful

51 16 51 21 Library staff provide accurate answers to my enquiries

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46 14 46 26 I can find library resources easily from vUWS sites



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Undergraduate/UWSCollege (5982

Responses)Postgraduate (1291 Responses) Academic/Research Staff (246 Responses)


enquiries6.50



I need



I need

6.69



I need



needs



needs

6.67


enquiries6.53


enquiries6.55



needs

6.48 Library staff are approachable and helpful 6.52 Library staff are readily available to assist me 6.48


discrimination6.47 Library staff are readily available to assist me 6.49 Library staff are approachable and helpful 6.48

General Staff (76 Responses) From another University (46 Responses) TAFE (55 Responses)


enquiries6.63 The Library is a good place to study 6.60


enquiries6.49


discrimination6.63


discrimination6.58



needs

6.43 Library staff are readily available to assist me 6.60I can find a quiet place in the Library to


Library staff are readily available to assist me 6.42 Library staff are approachable and helpful 6.59 Library staff are approachable and helpful 6.44


discrimination6.37 The library web site is easy to use 6.49 Opening hours meet my needs 6.42

Other (40 Responses)




learning needs6.35



I need

6.35

The Library is a good place to study 6.32

Opening hours meet my needs 6.28

Unique Factors







discrimination6.25


discrimination6.30


discrimination6.42



enquiries6.02


enquiries6.13


enquiries6.25

Library staff are readily available to assist me 5.91 Library staff are readily available to assist me 6.00 Library staff are readily available to assist me 6.22



I need



I need






discrimination6.48




enquiries6.26


enquiries6.35



Library staff are readily available to assist me 6.24 Library staff are readily available to assist me 6.28When I am away from campus I can access


I need

6.22

Books and articles I have requested from

other libraries and campuses are delivered

promptly

6.03 Face-to-face enquiry services meet my needs 5.88 The Library is a good place to study 6.19



discrimination6.26


enquiries6.24


Face-to-face enquiry services meet my needs 5.97



I need

5.86

Unique Factors






A computer is available when I need one 1.90 A computer is available when I need one 1.83 The library web site is easy to use 1.27








I need to1.16






0.97




I need to1.12



needs

0.88

The library web site is easy to use 0.85 Opening hours meet my needs 0.92The items I’m looking for on the library




I need to0.86 A computer is available when I need one 1.36 A computer is available when I need one 1.00




I need to0.67

A computer is available when I need one 0.76I can get wireless access in the Library when

I need to1.00







I need

0.96 I am informed about Library services 0.43



I need



needs



A computer is available when I need one 1.13








learning needs0.77

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Undergraduate/UWSCollege

5982 Responses







need one4.33


need one1.90





helpful6.05






helpful6.48











to assist me5.91


services5.14











to assist me6.46




5.85



needs


from vUWS sites0.85


meet my needs5.81






0.84





needs

5.66



research needs





needs

6.38







study0.81


study6.36








5982 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What single category best describes you? - Undergraduate/UWSCollege



5982 Responses


Mean Rank Mean Rank





























Mean Performance Score — What single category best describes you? - Undergraduate/UWSCollege



5982 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What single category best describes you? - Undergraduate/UWSCollege


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Undergraduate/UWSCollege

5982 Responses








65 2422,27


64 13 12 28 18 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 1125,26

23 2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

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43 43

42 42

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40 40

39 39

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36 36

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Postgraduate

1291 Responses








need one4.40


need one1.83





helpful6.13














helpful6.52


to assist me6.00






to assist me6.49





learning and research needs5.14 Opening hours meet my needs 0.92






5.95



needs




meet my needs5.85


services5.23









work in a group when I need to5.26 The library web site is easy to use 0.84




research needs

6.35








0.82


from vUWS sites6.33





research needs

5.32




research needs

0.81




1291 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What single category best describes you? - Postgraduate



1291 Responses


Mean Rank Mean Rank





























Mean Performance Score — What single category best describes you? - Postgraduate



1291 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What single category best describes you? - Postgraduate


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Postgraduate

1291 Responses








65 28 2422,27

20,21



63 1123,26

18 2 7 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

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Me

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

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<31 <31

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Academic/Research Staff

246 Responses













helpful6.28


study4.79









needs

4.91




research needs

0.97


to assist me6.48


to assist me6.22






0.88


helpful6.48


meet my needs6.03









5.96



needs

5.07




0.77













6.31









research needs

6.29





need one5.21


study0.62




from vUWS sites6.22



meet my needs




from vUWS sites0.60



246 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What single category best describes you? - Academic/Research Staff



246 Responses


Mean Rank Mean Rank





























Mean Performance Score — What single category best describes you? - Academic/Research Staff



246 Responses

Gap Importance

Mean Rank Mean Rank



























Library staff treat me fairly and without discrimination -0.03 27 6.39 7


Mean Gap Scores — What single category best describes you? - Academic/Research Staff


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Academic/Research Staff

246 Responses






6724



65 2220,21




622,25



60 60 Median 12 The Library is a good place to study




56 13 17 15 3 6 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs


54 12 16 4 54 18 Printing and photocopying facilities in the Library meet my needs




Imp

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - General Staff

76 Responses



helpful6.50





research needs






helpful6.42


Library when I need to4.94 The library web site is easy to use 0.78







need one4.95


need one0.76


to assist me6.42


to assist me6.24 Library signage is clear 5.16









services5.22




0.51




6.31








needs

0.50


meet my needs5.92








research needs




from vUWS sites5.40




0.47









from vUWS sites0.42


meet my needs6.13








research needs

0.38




76 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What single category best describes you? - General Staff



76 Responses


Mean Rank Mean Rank





























Mean Performance Score — What single category best describes you? - General Staff



76 Responses

Gap Importance

Mean Rank Mean Rank
























I can find a place in the Library to work in a group when I need to -0.03 24 5.53 24


The Library anticipates my learning and research needs -0.05 26 5.33 26


Laptop facilities (e.g. desks, power) in the Library meet my needs -0.63 28 5.15 27

Mean Gap Scores — What single category best describes you? - General Staff


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - General Staff

76 Responses









64 24 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs



61 210,25


60 11 18 12 7 60 Median 12 The Library is a good place to study


58 17 26 9 6 8 58 14 I can find a place in the Library to work in a group when I need to






52 16 52 20 Library staff are approachable and helpful


Imp

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50 4 50 22 Library staff are readily available to assist me







43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

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© Insync Surveys

- 189-

University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - From another University

46 Responses





helpful6.37




need one1.36







research needs




to assist me6.60




need one5.06




helpful6.59


to assist me6.28


services5.12




0.96


meet my needs5.88






0.91








from vUWS sites0.85


library shelves are usually there6.41 Opening hours meet my needs 5.81



needs




need one6.41






5.39



needs

0.72


study6.37








meet my learning needs6.35 The library web site is easy to use 5.79




study0.69




46 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What single category best describes you? - From another University



46 Responses


Mean Rank Mean Rank





























Mean Performance Score — What single category best describes you? - From another University



46 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — What single category best describes you? - From another University


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - From another University

46 Responses







6619,

21,2220 66 6 Opening hours meet my needs

656,28



63 24 262,23



61 18 9,7 61 11 The items I’m looking for on the library shelves are usually there











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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - TAFE

55 Responses



study6.60




need one5.10


need one1.00




helpful6.32










services5.32




helpful6.44







services0.43

Opening hours meet my needs 6.42The Library is a good place to

study6.19






answers to my enquiries6.14 Library signage is clear 5.60


study0.41




needs

6.13



research needs




to assist me6.33


meet my needs6.13




research needs





6.32



needs


useful information5.79 Opening hours meet my needs 0.31


meet my needs6.31 Opening hours meet my needs 6.11






research needs

0.30




55 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What single category best describes you? - TAFE



55 Responses


Mean Rank Mean Rank





























Mean Performance Score — What single category best describes you? - TAFE



55 Responses

Gap Importance

Mean Rank Mean Rank


























Printing and photocopying facilities in the Library meet my needs -0.03 26 6.09 14


Laptop facilities (e.g. desks, power) in the Library meet my needs -0.26 28 5.87 25

Mean Gap Scores — What single category best describes you? - TAFE


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - TAFE

55 Responses








65 13 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly

646,21


63 28 710,22



61 15 1714,23

8,18

61 Median 11 The items I’m looking for on the library shelves are usually there

60 112,25

9,24,











Imp

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Other

40 Responses




needs




need one4.94


need one1.13







needs

5.12



needs

1.01





helpful6.18






study6.32


meet my needs5.97









5.86



research needs






to assist me5.82


services5.24




0.76





needs


Library to study when I need to5.29 Opening hours meet my needs 0.75




6.23







from vUWS sites0.74


from vUWS sites6.23


study5.71




research needs






40 Responses


Mean Rank Mean Rank





























Mean Importance Scores — What single category best describes you? - Other



40 Responses


Mean Rank Mean Rank





























Mean Performance Score — What single category best describes you? - Other



40 Responses

Gap Importance

Mean Rank Mean Rank



























Library staff provide accurate answers to my enquiries -0.01 27 6.23 8


Mean Gap Scores — What single category best describes you? - Other


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Other

40 Responses










63 13 6 2512,16


6224,26

28 22 1020,21

62 Median 10 Face-to-face enquiry services meet my needs

61 15 18 2 11 9 61 11 The items I’m looking for on the library shelves are usually there


593,23

59 13 I can find a quiet place in the Library to study when I need to









Imp

ort

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Me

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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Offshore Student (879 Responses) Local Student (6633 Responses)


enquiries6.51


discrimination6.46



I need

6.51

Library staff are readily available to assist me 6.45Online resources (e.g. ejournals, databases,


needs

6.50





I need


discrimination6.47

Unique Factors






discrimination6.28



Library staff are readily available to assist me 6.07Library staff provide accurate answers to my

enquiries6.04


enquiries6.05



I need

5.92

Face-to-face enquiry services meet my needs 5.83 Library staff are readily available to assist me 5.91

Unique Factors





A computer is available when I need one 1.32 A computer is available when I need one 1.94






I need to1.02


I need to1.17





Opening hours meet my needs 0.82 The library web site is easy to use 0.88

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Are you an Offshore or Local student? - Offshore Student

879 Responses



helpful6.48


helpful6.14


need one4.69


need one1.32










to assist me6.45


to assist me6.07

















meet my needs5.83


services5.30 Opening hours meet my needs 0.82









research needs

0.75


study6.30




5.79



needs

5.31




0.75










needs

0.74



needs




research needs


study0.72




study5.58




research needs






879 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Are you an Offshore or Local student? - Offshore Student



879 Responses


Mean Rank Mean Rank





























Mean Performance Score — Are you an Offshore or Local student? - Offshore Student



879 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Are you an Offshore or Local student? - Offshore Student


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Are you an Offshore or Local student? - Offshore Student

879 Responses








6519,20


6421,22


6312,

18,2428 27 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

62 13 2325,26


61 17 6 14 78,10


60 15 115,16


59 9,3 59 13 I can find a quiet place in the Library to study when I need to









Imp

ort

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Me

an

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10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Are you an Offshore or Local student? - Local Student

6633 Responses







need one4.32


need one1.94





helpful6.06















helpful6.49





services5.14






to assist me5.91




to assist me6.46




5.87



needs


from vUWS sites0.85


meet my needs5.83










5.70



research needs

5.30




0.84












needs

6.36



needs

5.65 Library signage is clear 5.44The Library is a good place to

study0.81




6633 Responses


Mean Rank Mean Rank





























Mean Importance Scores — Are you an Offshore or Local student? - Local Student



6633 Responses


Mean Rank Mean Rank





























Mean Performance Score — Are you an Offshore or Local student? - Local Student



6633 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — Are you an Offshore or Local student? - Local Student


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Are you an Offshore or Local student? - Local Student

6633 Responses








65 2422,27


64 13 2523,28


63 15 1112,26














Imp

ort

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Me

an

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10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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Daily (1066 Responses) 2–4 days a week (4737 Responses) Fortnightly (864 Responses)


discrimination6.55


enquiries6.51


enquiries6.52

The Library is a good place to study 6.53 Library staff are approachable and helpful 6.50When I am away from campus I can access


I need

6.47


enquiries6.52



I need



needs

6.47

Library staff are approachable and helpful 6.51Online resources (e.g. ejournals, databases,


needs


Library staff are readily available to assist me 6.50Library staff treat me fairly and without


Monthly (322 Responses)Rarely (ie. A few times a year) (257

Responses)Never (46 Responses)



I need



needs



I need

6.72



needs



I need



needs

6.65

Library staff are approachable and helpful 6.43 The library web site is easy to use 6.55 The library web site is easy to use 6.59




learning needs6.52


discrimination6.40


enquiries6.40


sites6.40

Unique Factors






discrimination6.16


discrimination6.28


discrimination6.30


enquiries6.06


enquiries6.02



Library staff are readily available to assist me 6.01 Library staff are readily available to assist me 5.92When I am away from campus I can access


I need

5.87



I need



I need





discrimination6.34




enquiries6.15



I need

6.12




enquiries5.96

Library staff are readily available to assist me 6.00 Library staff are readily available to assist me 6.04 Library staff are approachable and helpful 5.89





Online enquiry services (e.g. Online

Librarian, Contact Us) meet my needs5.72

Unique Factors













I need to1.04


I need to1.18


I need to1.10




study when I need to1.17 The library web site is easy to use 0.97

Opening hours meet my needs 0.91 The Library is a good place to study 0.87I can find library resources easily from vUWS

sites0.91



A computer is available when I need one 1.42 A computer is available when I need one 1.37I can find a quiet place in the Library to



shelves are usually there1.20 The library web site is easy to use 1.18 The Library is a good place to study 1.33




I need to0.97


I need to0.94 The library web site is easy to use 1.21



needs

0.89Course specific library resources meet my

learning needs0.89



needs

1.01

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Daily

1066 Responses







need one4.60


need one1.66


study6.53


helpful6.08














helpful6.51


to assist me6.01 Opening hours meet my needs 5.38




to assist me6.50




5.97



needs




needs

6.47





services5.42







meet my needs5.89




study0.78









needs

0.76

The library web site is easy to use 6.44 The library web site is easy to use 5.80I can find a place in the Library to







6.44




5.78



research needs

5.55



needs

0.73




1066 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you come into the library? - Daily



1066 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you come into the library? - Daily



1066 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you come into the library? - Daily


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Daily

1066 Responses








6512,18

21,22


6413,14

25 2324,28


63 15 6 26 7,2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs

6211,17




599,4,

359 13 I can find a quiet place in the Library to study when I need to









Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - 2–4 days a week

4737 Responses







need one4.30


need one1.97


helpful6.50


helpful6.09


















to assist me5.92


services5.18











study0.87


to assist me6.47









meet my needs5.85



needs







5.70



research needs

5.32




0.85



needs






from vUWS sites0.85


study6.38



needs

5.66 Opening hours meet my needs 5.47Course specific library resources





4737 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you come into the library? - 2–4 days a week



4737 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you come into the library? - 2–4 days a week



4737 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you come into the library? - 2–4 days a week


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - 2–4 days a week

4737 Responses








65 2422,27


64 1312,25


63 15 11 146,26

23 2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Fortnightly

864 Responses







need one4.39


need one1.67














helpful6.03


services4.96




helpful6.46





library shelves are usually there5.04 The library web site is easy to use 0.97


to assist me6.44


to assist me5.86




from vUWS sites0.91






5.79



research needs

5.13




0.89


meet my needs5.77



needs




from vUWS sites6.29









research needs

0.79











research needs










864 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you come into the library? - Fortnightly



864 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you come into the library? - Fortnightly



864 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you come into the library? - Fortnightly


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Fortnightly

864 Responses









64 28 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

63 11 2623,25


62 2 7 10 62 Median 10 Face-to-face enquiry services meet my needs

61 15 13 18 6 61 11 The items I’m looking for on the library shelves are usually there











Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Monthly

322 Responses








need one4.60


need one1.42





helpful6.10






helpful6.43








to assist me6.00















0.89






services5.13




to assist me6.39





study5.14




research needs

0.81





meet my needs5.76



needs








5.60



research needs


from vUWS sites0.78


library shelves are usually there6.29 Opening hours meet my needs 5.58








322 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you come into the library? - Monthly



322 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you come into the library? - Monthly



322 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you come into the library? - Monthly


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Monthly

322 Responses









64 28 7 2220,21


63 1125,26


62 23 10 62 Median 10 Face-to-face enquiry services meet my needs





57 14 3 9 57 15 A computer is available when I need one







Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Rarely (ie. A few times a year)

257 Responses








need one4.52


need one1.37








The library web site is easy to use 6.55Library staff are approachable and

helpful6.08


study4.90




to assist me6.41


to assist me6.04


services4.91













helpful6.34


meet my needs5.89



needs


from vUWS sites0.85











0.83


from vUWS sites6.30













5.81 Library signage is clear 5.13The Library web site provides






meet my needs






0.74




257 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you come into the library? - Rarely (ie. A few times a year)



257 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you come into the library? - Rarely (ie. A few times a year)



257 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you come into the library? - Rarely (ie. A few times a year)


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Rarely (ie. A few times a year)

257 Responses











622,23



60 9 7 10 60 Median 12 The Library is a good place to study

59 15 17 18 59 13 I can find a quiet place in the Library to study when I need to









Imp

ort

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ce

Me

an

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10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Never

46 Responses






to assist me6.14








6.65







study1.33




need one2.50


need one1.25




helpful5.89




from vUWS sites6.40



meet my needs

5.72



needs

2.67




1.01


helpful6.32






from vUWS sites1.00






5.64



needs








meet my needs4.75




to assist me6.09






4.80




0.60




from vUWS sites5.41








46 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you come into the library? - Never



46 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you come into the library? - Never



46 Responses

Gap Importance

Mean Rank Mean Rank























Library staff are readily available to assist me -0.05 23 6.09 9

Library signage is clear -0.09 24 5.27 14

The items I’m looking for on the library shelves are usually there -0.35 25 4.55 18

Opening hours meet my needs -0.43 26 4.38 19


Face-to-face enquiry services meet my needs -1.42 28 3.33 26

Mean Gap Scores — How often do you come into the library? - Never


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Never

46 Responses






67 24 27 67 5 The Library anticipates my learning and research needs









589,19

58 14 I can find a place in the Library to work in a group when I need to





53 4 3 53 Median 19 Library staff treat me fairly and without discrimination



Imp

ort

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Me

an

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10


50 5 50 22 Library staff are readily available to assist me





45 11 45 27 When I am away from campus I can access the electronic Library resources and services I need

44 6 44 28 The library web site is easy to use

43 43

42 8 42

41 41

40 12 40

39 39

38 15 14 18 38

37 37

36 36

35 13 35

34 34

33 10 33

32 32

31 31

<3116,17

<31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

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Daily (1657 Responses) 2-4 days a week (4071 Responses) Fortnightly (1036 Responses)



I need



I need


enquiries6.48



needs




enquiries6.56



needs



I need

6.43

Library staff are approachable and helpful 6.54 Library staff are approachable and helpful 6.49Online resources (e.g. ejournals, databases,


needs

6.43

Library staff are readily available to assist me 6.53Library staff treat me fairly and without

discrimination6.48


discrimination6.42

Monthly (324 Responses)Rarely (i.e. a few times a year) (182



enquiries6.43 The Library is a good place to study 5.88


enquiries6.32 Library staff are approachable and helpful 6.38 Face-to-face enquiry services meet my needs 5.63

Library staff are readily available to assist me 6.31 Library staff are readily available to assist me 6.34The items I’m looking for on the library



discrimination6.27


discrimination6.33



Opening hours meet my needs 6.27I can get wireless access in the Library when

I need to6.30



Unique Factors






discrimination6.27


discrimination6.26


discrimination6.29



enquiries6.13


enquiries6.03


enquiries6.07



I need




I need

6.05 Library staff are readily available to assist me 5.92Self Service (e.g. self check loans, returns,





discrimination6.37


discrimination6.16

Library classes and online tutorials help me

with my learning and research needs5.60


enquiries5.88 Face-to-face enquiry services meet my needs 5.53




I need to5.33

Library staff are readily available to assist me 5.88Self Service (e.g. self check loans, returns,



discrimination5.27


requests, renewals, holds) meets my needs5.80 Face-to-face enquiry services meet my needs 5.69 Library staff are approachable and helpful 5.20

Unique Factors















I need to1.18


I need to1.07


I need to1.04





Opening hours meet my needs 0.85 The library web site is easy to use 0.90 The library web site is easy to use 0.98



A computer is available when I need one 1.95 A computer is available when I need one 1.82I can find a place in the Library to work in a





I need to1.56




I need to1.20


study when I need to1.26 The Library is a good place to study 1.01





The library web site is easy to use 0.95I can find a place in the Library to work in a




Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Daily

1657 Responses








need one4.56


need one1.67





helpful6.16














helpful6.54


to assist me6.06






to assist me6.53




6.05



needs







5.93 Opening hours meet my needs 5.38I can find a place in the Library to



meet my needs5.93




study0.75


from vUWS sites6.39





services5.42




research needs

0.73











0.73




research needs




research needs

5.50



needs

0.71




1657 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you access the Library online? - Daily



1657 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you access the Library online? - Daily



1657 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you access the Library online? - Daily


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Daily

1657 Responses







66 24 27 21 66 6 Opening hours meet my needs


64 2325,26


63 13 12 18 7,2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

ort

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - 2-4 days a week

4071 Responses








need one4.35


need one1.90




helpful6.07















helpful6.49





services5.16






to assist me5.92




to assist me6.47







from vUWS sites0.87


meet my needs5.83



needs

5.25




0.87






5.71



research needs


study0.85











needs

6.36




5.64 Library signage is clear 5.43I can find a place in the Library to





4071 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you access the Library online? - 2-4 days a week



4071 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you access the Library online? - 2-4 days a week



4071 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you access the Library online? - 2-4 days a week


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - 2-4 days a week

4071 Responses








65 2422,27


64 1323,

25,26

18,28


63 11 12 2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

ort

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Me

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Fortnightly

1036 Responses







need one4.23


need one1.94


helpful6.47


helpful6.09











services5.00







to assist me5.90













to assist me6.42


meet my needs5.82



research needs

5.21




0.86





5.82



needs


from vUWS sites0.86





needs










5.61 Library signage is clear 5.34I can find a place in the Library to





useful information5.57 The library web site is easy to use 5.40




research needs

0.74




1036 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you access the Library online? - Fortnightly



1036 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you access the Library online? - Fortnightly



1036 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you access the Library online? - Fortnightly


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Fortnightly

1036 Responses








6520,21



63 11 13 2623,25


62 15 62,12













Imp

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Me

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Monthly

324 Responses



helpful6.32




need one4.29


need one1.95




helpful5.97






to assist me6.31




services4.88






to assist me5.88















meet my needs5.71



research needs


from vUWS sites0.87



needs

6.25 Opening hours meet my needs 5.62I can find library resources easily

from vUWS sites5.20




study6.24




5.59 The library web site is easy to use 5.21The Library is a good place to

study0.79


need one6.24




5.49



needs






6.24



needs






0.78




324 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you access the Library online? - Monthly



324 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you access the Library online? - Monthly



324 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you access the Library online? - Monthly


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Monthly

324 Responses










63 24 621,22


62 15 1113,28

1412,

18,2327 62 Median 10 Face-to-face enquiry services meet my needs

61 26 25 7,2 10 61 11 The items I’m looking for on the library shelves are usually there











Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Rarely (i.e. a few times a year)

182 Responses







need one4.25


need one1.82


helpful6.38








to assist me6.34


helpful5.87


services4.87















meet my needs5.69



research needs






to assist me5.65





needs

1.04



needs

6.25



needs




study6.24









meet my needs6.23 Opening hours meet my needs 5.46



needs


from vUWS sites0.97






5.44 The library web site is easy to use 5.10The Library is a good place to

study0.85




182 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you access the Library online? - Rarely (i.e. a few times a year)



182 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you access the Library online? - Rarely (i.e. a few times a year)



182 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often do you access the Library online? - Rarely (i.e. a few times a year)


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Rarely (i.e. a few times a year)

182 Responses









6420,21


63 17 1318,22



61 15 1116,28

25 24 6 61 Median 11 The items I’m looking for on the library shelves are usually there

60 2623,27











Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Never

18 Responses



study5.88



research needs






meet my needs5.63


meet my needs5.53


need one3.93









meet my needs


study1.01









need one1.00



needs


helpful5.20 The library web site is easy to use 4.27











needs

0.60




services5.13










5.07 Opening hours meet my needs 4.47 The library web site is easy to use 0.47


helpful5.27




5.00



needs


to assist me0.47


from vUWS sites5.15




to assist me4.67






18 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often do you access the Library online? - Never



18 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often do you access the Library online? - Never



18 Responses

Gap Importance

Mean Rank Mean Rank























Library signage is clear -0.05 23 4.73 22

The Library web site provides useful information -0.10 24 4.67 24

I can get wireless access in the Library when I need to -0.25 25 5.08 13

The Library anticipates my learning and research needs -0.35 26 4.80 20



Mean Gap Scores — How often do you access the Library online? - Never


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Never

18 Responses




















53 14 21 20 19 53 19 Library staff treat me fairly and without discrimination


51 6 22 8 17 51 Median 21 Library staff provide accurate answers to my enquiries

Imp

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51 6 22 8 17 51 Median 21 Library staff provide accurate answers to my enquiries

50 25 23 7 50 22 Library staff are readily available to assist me

49 15 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs

48 16 5 4 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs

47 28 3,2 47 25 Course specific library resources meet my learning needs

46 24 46 26 I can find library resources easily from vUWS sites


44 27 44 28 The library web site is easy to use

43 1 43

42 42

41 9 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

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enquiries6.52





I need



needs

6.45

Library staff are readily available to assist me 6.49 Library staff are approachable and helpful 6.49Library staff provide accurate answers to my

enquiries6.45


discrimination6.49



needs



I need

6.40



needs


discrimination6.46 The library web site is easy to use 6.39





needs



I need



I need

6.69



I need



needs



needs

6.59


enquiries6.40


enquiries6.52 The library web site is easy to use 6.56

Library staff are approachable and helpful 6.36 The library web site is easy to use 6.47Course specific library resources meet my

learning needs6.52


discrimination6.30 Library staff are readily available to assist me 6.46 Library staff are approachable and helpful 6.52

Unique Factors






discrimination6.28


discrimination6.26


discrimination6.20



enquiries6.06


enquiries6.03


enquiries6.04



I need



I need

5.97

Face-to-face enquiry services meet my needs 5.99 Library staff are readily available to assist me 5.91 Library staff are readily available to assist me 5.96




discrimination6.32


discrimination6.42


discrimination6.24


enquiries6.20




enquiries6.22



I need

6.08 Library staff are readily available to assist me 6.13 Library staff are readily available to assist me 6.14

Library staff are readily available to assist me 6.07 Face-to-face enquiry services meet my needs 6.08When I am away from campus I can access


I need

5.88

Unique Factors













I need to0.87


I need to1.18


I need to1.17







The library web site is easy to use 0.78 The library web site is easy to use 0.87 Opening hours meet my needs 0.92




I need to1.27 A computer is available when I need one 1.23 The library web site is easy to use 1.09

A computer is available when I need one 1.22The items I’m looking for on the library




needs

1.10I can get wireless access in the Library when

I need to0.99


learning needs0.90


learning needs1.09


sites0.96






learning needs0.94



needs

0.85

Unique Factors


University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Daily

971 Responses







need one4.69


need one1.49


helpful6.51


helpful6.16






to assist me6.49










to assist me6.03



needs







meet my needs5.99






6.47





services5.41




0.76











needs


useful information5.76 Opening hours meet my needs 5.48




research needs

0.71




research needs

6.34



needs








5.73



research needs






971 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often are you required to be on campus? - Daily



971 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often are you required to be on campus? - Daily



971 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often are you required to be on campus? - Daily


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Daily

971 Responses








65 24 27 22 21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly


63 11 1312,23

25,26

7,18


62 156,14



605,16











Imp

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Me

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - 2-4 days a week

5908 Responses







need one4.30


need one1.94





helpful6.06






helpful6.49










6.48





services5.14






to assist me5.91




to assist me6.46









meet my needs5.82



needs


from vUWS sites0.85






5.71



research needs

5.30




0.84



needs






study0.83











5908 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often are you required to be on campus? - 2-4 days a week



5908 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often are you required to be on campus? - 2-4 days a week



5908 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often are you required to be on campus? - 2-4 days a week


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - 2-4 days a week

5908 Responses








65 2422,27


64 1318,28


63 1112,23

25,262 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs













Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Fortnightly

125 Responses



helpful6.47




need one4.76


need one1.47





helpful6.04
















6.40









to assist me5.96



needs







5.83 Opening hours meet my needs 5.20I can find library resources easily

from vUWS sites0.82


to assist me6.36




5.79



research needs


study0.79










meet my learning needs5.68 Library signage is clear 5.30



needs

0.72




6.27





services5.31



needs

0.69




125 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often are you required to be on campus? - Fortnightly



125 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often are you required to be on campus? - Fortnightly



125 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often are you required to be on campus? - Fortnightly


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Fortnightly

125 Responses









64 28 2421,

22,2719 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs

637,2,25


62 15 11 1312,26


61 17 614,23












Imp

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Me

an

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43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Monthly

49 Responses

















need one4.60


need one1.22




helpful6.15



needs

4.95




1.10


helpful6.36




6.08



research needs






to assist me6.07












from vUWS sites0.83


to assist me6.26




5.86 Opening hours meet my needs 5.06 The library web site is easy to use 0.69




meet my needs5.70



needs

5.13



needs

0.69







meet my learning needs5.13 Opening hours meet my needs 0.56




from vUWS sites6.18



meet my needs





needs

0.55



49 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often are you required to be on campus? - Monthly



49 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often are you required to be on campus? - Monthly



49 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often are you required to be on campus? - Monthly


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Monthly

49 Responses














59 59 Median 13 I can find a quiet place in the Library to study when I need to

5815,17



56 65,12







Imp

ort

an

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Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Rarely (i.e. a few times a year)

156 Responses










need one1.23













helpful6.24


need one4.94




to assist me6.13



needs


from vUWS sites0.96


to assist me6.46


meet my needs6.08


services4.99




helpful6.46




6.02



research needs












research needs

0.87




research needs

6.43









0.87


from vUWS sites6.38




5.74 Library signage is clear 5.24I can find a quiet place in the






meet my needs


study5.31



needs

0.77




156 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often are you required to be on campus? - Rarely (i.e. a few times a year)



156 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often are you required to be on campus? - Rarely (i.e. a few times a year)



156 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often are you required to be on campus? - Rarely (i.e. a few times a year)


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Rarely (i.e. a few times a year)

156 Responses








65 28 22 20 21 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly



62 15 7 10 62 Median 10 Face-to-face enquiry services meet my needs












Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Never

94 Responses













helpful6.23




need one0.96




need one5.13






to assist me6.14


services5.14




helpful6.52




5.88



research needs

5.15




0.85


to assist me6.50


meet my needs5.88




from vUWS sites0.82











0.81


from vUWS sites6.44




research needs

5.75 Opening hours meet my needs 5.39I can get wireless access in the












0.64





useful information5.70 The library web site is easy to use 5.48 Opening hours meet my needs 0.54




94 Responses


Mean Rank Mean Rank





























Mean Importance Scores — How often are you required to be on campus? - Never



94 Responses


Mean Rank Mean Rank





























Mean Performance Score — How often are you required to be on campus? - Never



94 Responses

Gap Importance

Mean Rank Mean Rank





























Mean Gap Scores — How often are you required to be on campus? - Never


University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Never

94 Responses






67 27 67 5 The Library anticipates my learning and research needs


65 25 2220,21




62 11 72,23


61 15 61 Median 11 The items I’m looking for on the library shelves are usually there


59 69,12,










Imp

ort

an

ce

Me

an

sx

10









43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Media

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university of western sydney library client survey detailed data … · 2013. 7. 22. · university...

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